At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 6701 Hiatus Rd, Tamarac, FL 33321-6406
- BBB File Opened:
- 4/19/1995
- Years in Business:
- 49
- Business Started:
- 9/5/1975
- Business Incorporated:
- 9/5/1975
- Accredited Since:
- 6/18/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Ashely Furniture Homestore
- Kevin Charles Cafe
- KC Cafe & Wine Bar
- Business Management
- Ms. Laura Hoehne, Customer Care Director
- Ms. Oldine Joseph, Customer Advocate
- Mr. Keith Koenig, President
- Contact Information
Principal
- Ms. Laura Hoehne, Customer Care Director
Customer Contact
- Ms. Laura Hoehne, Customer Care Director
- Ms. Oldine Joseph, Customer Advocate
- Mr. Keith Koenig, President
- Ms. Jan Olson, Customer Service Supervisor
- Ms. Amanda Colon
- Ms. Donna Adams, Customer Advocate
- Keri Malone
- Ms. Karen Crossman, Customer Advocate
- Ms. Monique D, Customer Advocate
- Ms. Abby Elie
- Additional Contact Information
Fax Numbers
- (561) 682-3274Other Fax
Phone Numbers
- (954) 597-2200Other Phone
- (954) 846-8800Other Phone
Email Addresses
- Primary
- (561) 682-3274
Customer Complaints
1,186 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
989 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ray B
08/22/2024
![](https://m.bbb.org/prod/ProfileImages/66366e8f-7706-426a-af21-a9ec67a56e11.png?tx=w_46)
CITY Furniture, Inc. Response
08/25/2024
Hi ***,
Were sorry to hear about the misunderstanding regarding our return policy. We strive to be clear and transparent with all our policies. Since customers have the opportunity to view, touch, and measure their orders in-store, we do not allow returns or exchanges after the furniture has been delivered or picked up. However, customers can cancel their orders at least one day before the scheduled delivery date. You can find more details about our return policy here: Return Policy.
If you have any further questions or concerns, feel free to reach out to us at ************ or via email at ***************************************** We appreciate your understanding and thank you for bringing this to our attention.
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