Reviews

Horrible experience. Had a bait and switch with a dining set that they would not honor the website price because they're a franchise and because the company had "discontinued" the product - they still had numerous in their stock though. This was an approx $300 difference they would not honor. Eventually, they called me back after I had left and offered to reduce the price by $175. I already had a bad taste after my experience with them so I refused.More concerning, is they had located my "profile" in the system from years ago. I let them know that was no longer my address and the phone numbers attached were not my numbers and belonged to my ex husband. I asked them to create a NEW profile because I did not want any issues with that address or phone number. They said they changed everything and "not to worry". Immediately while I was there, my ex-husband started receiving text messages from them about my "new purchase" from the Stuart *********************** I showed the messages, again told them to fix this immediately and let them know he is not supposed to know where I live, there's safety concerns etc. They again assured me they removed it and he would not receive anything else.Days later during the delivery process, my ex-husband again began texting me that he was STILL receiving messages including detailed delivery information and to "congratulate" me on my new home and repeated back to me the new city I'm living in which is a serious concern for me and my family. I'm horrified and frightened due to these issues with this company. I'll never do business with them again.

Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have encountered.
Your feedback is important to us, and we are committed to making things right. If theres anything specific we can do to assist or resolve the matter, please dont hesitate to let us know.

They came and were done in no time! Loved that very pleased

Thank you for taking the time to write to us and share your experience. We are thrilled to hear that you had a great delivery experience! Your kind words mean a lot to us.
Customer satisfaction is our top priority, and it brings us great joy to know that we met your expectations. We truly value your feedback and look forward to serving you again in the future.
If theres anything else we can assist you with, please dont hesitate to reach out.

Spent nearly $6,000 on a bedroom set. They talked us into a warranty. Delivery to our home was 3 days later. Were in our 30s and healthy, so we carried everything upstairs and are capable of assembly. They took their picture and left. Every box looked as if it had been opened before and re-taped. Got everything upstairs, no damage. Realized there was no hardware or legs for the footboard. Called the store. Nothing they can do about it. Cant give us hardware from 1 of the 2 floor models. (They could, but wont). Told us to call the claims department (dont know why we would need to file a claim for missing parts). Called them. TWELVE WEEKS FOR HARDWARE DELIVERY. You got me my bedroom set in 3 days but its going to take 3 months to get some screws and legs?! This is a ****! All these big box furniture stores do this. Purposeful incomplete delivery so you have to file a claim, meaning: no in store gift card in 3 years. Its a way for them to get more money. Multiple people have had the exact same thing happen to them. Is this legal? This needs to be looked into on a national level. We declined assembly because were capable. Oh, look.. missing parts (shocker). This is UNACCEPTABLE. Any other business would make it right by getting you the parts you PAID FOR. Mind you, this bed is in stock in the warehouse an hour away. Think they could take the hardware off of one of those to get it to us? NO! They need to make it right, give us the parts and THEY can wait the 12 weeks for parts. So sick of these large corporations and their money making *****.

****** ******* was amazing! Everything arrived on time and perfect condition!! Very happy with my order and his service

Gabriel B., and his sidekick did a great job of unloading my new bedroom suit. I needed it to go just about 10 foot further than the entryway, and they made it happen. Thanks guys!

We are pleased to hear that you had a great experience with your delivery, your kind words are greatly appreciated!

I am very happy with my purchase and delivery experience. Very good prices. Fast delivery and everything was in perfect condition.

Thank you for taking the time to share your experience with us. Were thrilled to hear that you had a great delivery experience, and we truly appreciate your kind words! Customer satisfaction is our top priority, and were so pleased to know we met your expectations.