Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 843 Customer Reviews
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Review fromWilliam I
Date: 04/12/2025
5 starsWilliam I
Date: 04/12/2025
Crew did a great job, were on time and efficiently put everything in place. We are very happy with our new patio furniture.
CITY Furniture, Inc.
Date: 04/13/2025
Hi ******* , We are thrilled that you had a positive experience with your delivery. Your review helps us to know that we are on the right track in delivering the best customer experience possible.Thanks again!Review fromFederico U
Date: 04/09/2025
5 starsFederico U
Date: 04/09/2025
Everything went perfect. Well packed and delivered.Nice furniture variety.Had to wait a little because the product was backordered but came fast.CITY Furniture, Inc.
Date: 04/11/2025
We are pleased to hear that you had a great experienceyour kind words are truly appreciated!
Thank you for taking the time to write to us and share your delivery experience. Customer satisfaction is our top priority, and were thrilled to know we met your expectations.
If theres anything else we can assist you with, please dont hesitate to reach out.Review fromWILLIAM M
Date: 04/09/2025
5 starsWILLIAM M
Date: 04/09/2025
Great service and great delivery love my new sectional reclinerCITY Furniture, Inc.
Date: 04/11/2025
Thank you for taking the time to write to us and share your experience.
Were delighted to hear that you had a great delivery experienceyour kind words are truly appreciated! Customer satisfaction is our top priority, and were thrilled to know we met your expectations.
Please dont hesitate to reach out if theres anything else we can assist you with.Review fromalejandro g
Date: 04/04/2025
1 staralejandro g
Date: 04/04/2025
I purchased a 1-to-3-year in-home service warranty for my leather power recliner sofa for $239.99, hoping it would provide peace of mind. Unfortunately, the experience has been very disappointing.The recliner developed damage in four areas including peeling on the seat, as well as burns and breakage on the back. A technician came to take pictures, and shortly after, I received a call saying that none of the damage was covered under the warranty. I was told it was all due to common use and had supposedly existed for a long time, based on the photos.I find this unfair, especially considering I submitted clear pictures with the original claim. If the damage was not going to be covered, they could have informed me before sending a ************* make matters worse, I inquired about the bonus offer that promises a full reimbursement in the form of a store gift card if no claim is made within 3 years. I was told I no longer qualify for it simply because a technician was sent even though the claim was denied. This feels misleading and disappointing.Overall, this experience has left me questioning the value of the warranty. It gives the impression of a program thats difficult to benefit from, even when damages are legitimate. I now understand why many people hesitate to purchase extended warranties.CITY Furniture, Inc.
Date: 04/05/2025
Thank you for bringing this experience to our attention. We're always looking for ways to improve our service commitment to you, and your feedback helps us
We would like to rectify this matter ASAP! Please send us your invoice number and best contact details and we'll reach out promptly to discuss this matter.
Review fromAlthia G
Date: 04/03/2025
5 starsAlthia G
Date: 04/03/2025
Fellas did a great job putting my furniture together and bringing my furniture in. They were very manageable. Very professional did a great job thank them very much.CITY Furniture, Inc.
Date: 04/05/2025
Thanks for sharing your thoughts with us.
We are thrilled to hear that you had a great experience wiht your delivery. Your positive feedback is greatly appreciated, and we hope to be of help again soon!Review fromSamuel D
Date: 04/03/2025
5 starsSamuel D
Date: 04/03/2025
I cant believe how fast and knowledgeable these two people were. By the time I got to the living room, they were done. I marked the floor w/tape and they put it right on the marks. I cannot thank them enough. All the people we met at Ashley were great, salespeople, technicians were just the BEST.Thank you,AllCITY Furniture, Inc.
Date: 04/05/2025
We are pleased to hear that you had a great experience, Were thrilled that you were satisfied with our services.
Your kind words are greatly appreciated, and we hope to be of help again soon!
Review fromDominique B
Date: 03/28/2025
5 starsDominique B
Date: 03/28/2025
Im so excited about my couch. Its beautiful. I would recommend anybody to CITY FURNITURE. The couch is worth the price. Much love to CITY FURNITURECITY Furniture, Inc.
Date: 03/30/2025
Hi *********,
Thank you for taking the time to share your experience with us! Your positive feedback reflects our commitment to providing exceptional service, and it means so much to us. We truly value your continued support and look forward to serving you again in the future. Your kind words inspire us to keep doing our bestthank you!
Review fromKeith H
Date: 03/27/2025
5 starsKeith H
Date: 03/27/2025
Great service fast delivery awesome staff would definitely recommend themCITY Furniture, Inc.
Date: 03/30/2025
Hi *****,
Your kind words mean so much to us and inspire us to keep delivering exceptional service. We're thrilled to have met your expectations and look forward to the opportunity to serve you again. Thanks once more!
Review fromMitchell T
Date: 03/27/2025
5 starsMitchell T
Date: 03/27/2025
******** ****** and Charles **** did outstanding job bringing it up to the 3rd floor for meCITY Furniture, Inc.
Date: 03/28/2025
Thank you for recognizing ******** ****** and Charles ****! We're thrilled to hear they provided outstanding service. We're proud to have them on our team and appreciate your kind words!Review fromVictoria W
Date: 03/27/2025
5 starsVictoria W
Date: 03/27/2025
The guys did a great job very helpful and hard workers and very courteousCITY Furniture, Inc.
Date: 03/28/2025
Thank you for the positive feedback! We're so glad to hear that our team was helpful, hardworking, and courteous. We truly appreciate your kind words!
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