ComplaintsforParagon Contracting Services, LLC

• Initial Complaint

  04/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company popped up on my credit report and I have no idea where this comes from. I have not received any form of correspondence in writing confirming the debt or what the details of the debt are despite several requests. I have always had insurance and I have no idea why this still remains an issue that is allowing this company to have such a negative impact on my credit report. I would like to resolve this matter immediately and request that the negative reporting be removed immediately also. Thank you

  Business response

  04/04/2022

  April 4, 2022

   

  I have reviewed the complaint letter that you have filed with the BBB.  I would like to provide a positive outcome but at the present I am not able.  I would like to know if you would provide me with the patient full name along with the date of birth.  Once I have this information I can complete my research and provide an outcome, 

   

  Humbly yours 

  ***** Love 

  Patient Services Supervisor 

  Customer response

  04/05/2022

   
  Complaint: 16975853
  
  I am rejecting this response because I have no idea who this charge is for? As previously stated the only information for this charge I see is from my credit report which states the charge was opened in October of last year. I will reluctantly provide my birthday and name however as I want this off my credit report asap. 

  Name: ***** Singh 

  DOB: 02/051984

  
  Sincerely,
  
  *********************

  Business response

  04/14/2022

  April 14, 2022

   

  ***** Billing Center 

  3429 ***********

  ***** ** 37701

   

  Compliant ID: ********

   

  Dear **************

   

  I would like to thank you for the information however, I am not able to locate anything for you as the patient.  Could this **** be for a child, or could your name be spelled differently. I would like to assist with getting this resolved for you.  

   

  Humbly yours 

  ***** Love 

  Patient Services Supervisor 

  Customer response

  04/14/2022

   
  Complaint: 16975853
  
  I am rejecting this response because again the fact that I have to give any information but yet you can hit my credit is absurd. I have two kids so I can only guess which it could be but as again I have to fix this which you guys did lets try my daughter, ***************** dob: 01/30/2014.
  
  Sincerely,
  
  *********************

  Customer response

  04/22/2022

   
  Complaint: 16975853
  
  I am rejecting this response because I do not understand what you are asking for? You asked for my information, I provided it and you were not able to find anything. You asked for my child's, I've provided it and now you need a report? What report? How is it that you are asking me to verify this information when YOU are the ones damaging my credit? 

  Please be specific in what exactly it is I am suppose to provide as previously stated I have not received ANYTHING from you nor do I have any information on why this is hitting my credit. 
  
  Sincerely,
  
  *********************

  Business response

  05/04/2022

  May 4, 2022

   

  ***** Billing Center

  3429 *********** 

  ***** ** 37701

   

  Compliant ID ********

   

  Dear **************, 

   

  I truly appreciate you providing me with the information to locate the account.  I have sent an email to ARS to have this closed.  I have asked them that if they have placed this on your credit to please have it removed from all 3 credit bureau and to please send you something showing this closed along with a deletion letter.  I would like to say at the time of service we the ***** *************** was not providing the billing service for the ER physician, we have recently taken over the ****. 

   

  On behalf of the billing center we humbly do apologize for any and all inconvenience this has caused you and again I have sent a request to have this written off, and if ARS has placed this on your credit to please have it removed immediately.  Again thank you for the information so I can make this right.  

   

  Humbly yours 

  ***** Love 

  Patient Services Supervisor 

  8250484330

  Customer response

  05/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they are closing and removing this error from my credit report (all 3 credit bureaus). 

  Please send me a copy of the deletion letter to my email asap - ******************. 

  Sincerely,
  
  *********************

• Initial Complaint

  01/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello? I was looking at my credit report and there are 5 derogatory open accounts supposedly with this company. All of the accounts are close to the same amount of $2,045 owed to them ranging from XXXX-XXXX. I have never once used their services and I have no clue how they popped up on my creditreport. I have insurance and have had it when these supposed charges happend. I would like them removed of my credit. Thank you so much. ********* *******

  Business response

  01/19/2022

  Business Response /* (1000, 6, 2022/01/06) */ Ms. *******, Our company bills for Emergency Room Physician services. These services are separate from the hospital emergency room services. If you could provide your date of birth, I'll be happy to review further for specific dates of service. Sincerely, ******* ****** Client Services Manager Consumer Response /* (3000, 8, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as it did not give me any information about what services i supposedly underwent, while covered by insurance. 4/3/87 Business Response /* (4000, 10, 2022/01/07) */ Ms. *******, Thank you for your birthdate. That allowed me to locate your account MXXXXXXXX. The dates of service you notated were from XXXX - XXXX. I located 3 invoices of service provided at Cleveland Clinic Martin South. These bills are for the emergency room clinician services and are billed separately from the hospital charges. Upon review of your records, no insurance information was provided to the hospital or Paragon Contracting SRV, LLC. These invoices are now with collections at Account Resolution Services and you will need to contact them for further assistance. Account Resolution Services - XXX-XXX-XXXX

• Initial Complaint

  12/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was contacted and harassed by PARAGON EMER SVC and I let them know I went to the hospital as a emergency and I had insurance. They stated they were not a collection service and it would not be put on my credit. I would like this to be removed from my credit report immediately.

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/12/13) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com December 13, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case #XXXXXXXX Dear MS. ********, I have reviewed the letter that you have filed with the BBB. I would like to say that we the (Alcoa Billing Center) has recently taken over some of the ER physician billing in Florida. After a thorough reviewed of the letter and the account, I have sent an email to ARS and I have asked them to write off the bill. I have asked them that if they have placed this on your credit to please have it removed. I have also asked them to send you something showing this closed along with a deletion letter. If there is anything else you need please let me know. Again I have asked them to to write off the invoice and if they have placed this on your credit to please have it removed. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX Consumer Response /* (2000, 7, 2021/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/21/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company popped up on my credit report and I have no idea where this comes from. It is affecting my credit score negatively and I would like to have it resolved.

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/11/23) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com November 23, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Mr. ****** I have reviewed the complaint letter you have sent to the BBB. I would **** to provide a positive outcome. We the Alcoa Billing Company recently took over some ER physician billing. I would like to ask for the patient full name and date of birth. Once I have that information I should be able to locate the account. Humbly yours Djuna **** Patient Services Superviso Consumer Response /* (3000, 7, 2021/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for taking the time to address my concerns. While I don't understand how you can have my information to use on my credit report, and not be able to look me up, I will provide you with the information you requested. My name is *********** ****** , DOB 4/11/1990. Business Response /* (4000, 9, 2021/11/30) */ November 30, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Mr. ******, I truly appreciate you sending me the information needed to locate your account. I had previously stated before that we the Alcoa Billing Center had recently taken over some of the ER physician billing in Florida. After a thorough review of the account and I have sent an email to ARS and I have asked them to write off the bill. I have also asked them to have this removed from the patient credit if they have placed this on the patient credit. I have also asked them to send you something showing this adjusted to a zero balance and a deletion letter. If there is anything else I can do please do not hesitate to let me know. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX

• Initial Complaint

  10/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am being harassed by debt collectors for emergency services that "I had done" in FL when I live in New York and have lived here since 2015. My maiden name is ******** Speziali, that is what the account is under. I filed identity theft in 2017, jumped through so many hoops to have the collection account removed from my credit just to have it added back on my credit and to be harassed again in 2021. Please get this straight. I have NEVER had services done with paragon. I live in NY and have lived here since 2015.

  Business response

  11/12/2021

  Business Response /* (1000, 5, 2021/10/21) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com October 21, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. (Speziali) *******, I have reviewed the complaint letter that you have filed with the BBB. On behalf of the Alcoa Billing Center we have recently taken over some of the ER physician in Florida. After a thorough review of the account and the letter you filed. I have sent an email to the agency and I have asked them to write off the bill to a zero balance. I have asked them that if they have placed this on your credit to please have it removed. If there is anything else I can do to help please do not hesitate to let me know. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX Consumer Response /* (3000, 7, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. However, there are two accounts on my credit report. The one was in fact removed, the other one for $743.00 is still showing up. Please advise. Business Response /* (4000, 9, 2021/10/29) */ October 29, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ******* I have read your response to the BBB. I have reviewed the account and sent an email to Pallino and I have asked them to please write off the invoices in their office. I have also asked them that if this has been placed on the patient credit to please have it removed. If there is anything else I can do please do not hesitate to let me know. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX

• Initial Complaint

  10/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a report to my credit report resulting in a "debt" supposedly owed to them. #1 I and my family have had health insurance for years. #2 I have absolutely no claim issued to my insurance for the amount that is being shown on my credit report. #3 It is not my responsibility to make sure billing is done properly. Whenever I seek health care services I always provide my insurance information. Clearly, since no claims were made to my insurance, the failure to do their job properly is strictly on the shoulders of Paragon Contracting Svcs. In one day my credit score dropped 27 points because of this and I find that completely unacceptable especially since I have no recollection of this debt, service, etc. I have received no messages in regards to this, I have received no formal correspondence in regards to this. I demand a resolution and I demand the collection mark on my credit score be removed immediately.

  Business response

  11/12/2021

  Business Response /* (1000, 6, 2021/10/20) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com October 20, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ******* I have reviewed the letter that was filed to the BBB. On behalf of the Alcoa Billing Center we have recently taken over some of the ER physician billing in Florida. I would **** to provide a positive outcome but at the current time I am not able to. I would like to ask for the patient full name and date of birth. Once I have this information I should be able to provide an outcome. Humbly yours Djuna **** Patient Services Supervisor Consumer Response /* (3000, 8, 2021/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the many complaints before me, funny that you have my social to report on my credit report, but you can't look up the last name in your system. The patient is apparently my son, Fabrizzio ******* and his date of birth is 09/08/2005. Your company failed to submit an insurance claim to the proper insurance company over 2 years ago even though the hospital was provided with our current insurance information. Pathetic that your company goes after people due to your lack of doing your job properly. Business Response /* (4000, 10, 2021/10/29) */ October 29, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. *******, I would like to say thank you for providing me the information to locate the account. After reviewing the letter and a the account. I have sent an email to ARS and I have asked them that if they have placed this on your credit to please have it removed. I have asked them to please send you something showing this invoice has a zero balance and a deletion letter showing this has been removed. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX

• Initial Complaint

  09/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The last two months I've been harassed by debt collectors and now I have negative mark on my credit for a supposed hospital bill from two years ago which makes no sense since I have insurance and paid the balance off already.

  Business response

  09/28/2021

  Business Response /* (1000, 6, 2021/09/16) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXX Contact Email: ********@teamhealth.com Sept. 16.2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms.*************** I have reviewed the complaint letter that was filed to your office. I have searched our system and at this time I cannot provide an outcome. We the Alcoa Billing Center has recently taken over some ER physician billing in Florida. On behalf of our company I would like to ask if we could obtain the patient date of birth. Once this has been received I should be able to locate the patient and provide an outcome. Humbly yours Djuna **** Patient Services Supervisor Consumer Response /* (3000, 10, 2021/09/16) */ You guys don't have my address or name but somehow have my ssn ? My name is **** ******* DOB: 10/30/2000 Business Response /* (4000, 12, 2021/09/16) */ Sept. 16, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms.*************** I would like to say thank you for the information. I was able to locate the account. I have sent an email to Pallino the agency who has the account and I have asked them to please write off the bill and please have it removed from Ms. ******* credit. Again I would like to say thank you for the information. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX

• Initial Complaint

  09/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I believe this debt is from Kent county hospital for an emergency room visit a couple of years ago. At the time I did not have medical coverage. And it was a life threatening medical issue. I believe this was on my credit report but it was taken off. Obviously it was sent to this paragon services, and is back on my credit reports of trans union and equifax. It's not on Experian I don't believe.

  Business response

  09/15/2021

  Business Response /* (1000, 5, 2021/09/14) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXX Contact Email: ********@teamhealth.com Sept. 14, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ************** I have reviewed the letter that Ms. ********* has filed in your office. On behalf of the Alcoa Billing Center I would like to provide a positive outcome but at this moment I am not able. We the Alcoa Billing Center has recently taken over some of the ER physician billing. If I could please receive the patient name and date of birth I should be able to provide an outcome. Humbly yours Djuna **** Patient Services Supervisor Consumer Response /* (3000, 10, 2021/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My name is ***** Joan ********* birthday is 11/12/1953 Business Response /* (4000, 12, 2021/09/15) */ Sept. 15, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ************** I would like to say thank you for the information provided above. I locate the account and I have sent an email to to Pallino the agency how has the account. I have asked them to please write off the bill and remove this from the patient credit if they have placed this one there. I've asked the agency to please send the patient something showing this closed and removed from their credit. If there is anything else I can do please do not hesitate to let me know. Again I have sent a request to have this closed an removed from the patient credit. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX Consumer Response /* (2000, 14, 2021/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

• Initial Complaint

  08/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an unknown debt from Paragon emergency Services which I haven't been to a hospital in a very long time & I also have Medicaid so I wouldn't anyone anything. This has a very high impact on my credit score & I would like for it to be removed. I have no recognition of this bill !

  Business response

  09/16/2021

  Business Response /* (1000, 5, 2021/08/25) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com August 25, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ************** I have reviewed the complaint letter that was sent to your office. I would like to provide a positive outcome but right now I am not able to. I would like to ask if the requestor could please send me the patient name and date of birth. Once I receive the information asked I should be to provide a positive outcome. Humbly yours Djuna **** Patient Service Supervisor

• Initial Complaint

  08/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company magically appeared on my credit report I tried calling to see where it was coming from and impossible to call. I tried getting a hold of them to see where is this coming from but never any luck, the charge being outstanding to where I didn't even know where it came from either. They have bad reviews of this being a frequency to plenty of other people.

  Business response

  09/13/2021

  Business Response /* (1000, 6, 2021/08/26) */ Contact Name and Title: Djuna **** Contact Phone: XXXXXXXXXXX Contact Email: ********@teamhealth.com August 26, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ************** I have reviewed the complaint letter that Mr. ****** has filed in your office. We the Alcoa Billing Center has recently taken over some ER physician billing in Florida. I would like to ask Mr. ***** if he could let me know who the correct patient is along with the patient date of birth. Once I have the information so I can locate the account I can provide a positive outcome. Humbly yours Djuna **** Patient Services Supervisor Consumer Response /* (3000, 11, 2021/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not satisfied with their response, no information provided and no assistance at all. What do I have to do now wait until they want to decide? Consumer Response /* (3000, 14, 2021/08/30) */ Name: ******* ****** DOB: 02/09/1996 Please keep this confidential Business Response /* (4000, 16, 2021/08/30) */ August 30, 2021 Alcoa Billing Center 3429 Regal Drive Alcoa TN XXXXX Case # XXXXXXXX Dear Ms. ************** I have reviewed the letter that Ms. ****** has filed in your office. I have reviewed the complaint letter and the account. I would like to state that we the Alcoa Billing has just recently took over some of the ER physician billing. After reviewing the account I have sent an email to the collection agency and I have asked them to write off the invoice with their office and to have this removed from the patient credit if they have placed this one there. I have also asked them to please send the patient some type of notification that this has been deleted from their credit. Humbly yours Djuna **** Patient Services Supervisor XXXXXXXXXX & XXXXXXXXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩