Complaints

This profile includes complaints for Acree Plumbing & Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Acree Plumbing & Air has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Acree Plumbing & Air

  3801 Corporex Park Dr Ste 130 Tampa, FL 33619-1136

• 

  Acree Plumbing & Air

  7246 16th St E Unit 105 Sarasota, FL 34243-6817

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted ACREE Air to service our AC unit. In June 2023 ACREE indicated that the unit and all the ducts needed to be replaced. We were quoted $23,000 for the work. We agreed and paid. The installation was a nightmare, wrong part ordered, wrong cutom hood order multiple times, wrong concrete pad ordered, etc, leaving my crawl space open and exposed to potential critters etc. for 6+weeks. After the unit was installed 6 months later it was discovered that something in the electrical was missing and a part needed to be installed. 6 months later August 19 2024, my AC unit died. We were told the duct was "crushed" and were shown images that looked like very old ducts. We have been without AC since Aug 19th and ACREE keeps sending people out and no progress is made and the issue is not resolved. Today a tech was out and fixed the duct issue but damaged the ** **** and once again left my crawl space open to potential critters etc. I am completely, frustated and I have no way to escalate my issue with the company, as there are no company leadership listed and when you call in they will not connect you with a manager or leadership. This is so unacceptable to be dealing with in the hottest part of the summer with a unit that is under warranty.

  Business Response

  Date: 09/13/2024

  We understand how frustrating this situation must be for you, and I want to assure you that we are committed to addressing each of your concerns. Our team has developed an action plan to resolve the issues youve raised to our attention. We will continue communicating with our client to assure 100% satisfaction. 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a Acree air come out on Sat. July 2nd 2024 as our ** fan was out. When the tech arrived, he stated the fan motor was shot and it was about $2,200 to replace, and it would be 4-5 days to get the part. After looking at the air handler and mildew build up I decided to have Acree air replace the entire ** system. When talking to the tech I also asked for quote to have the Electrical Box changed as ours was outdated and we were having trouble switching insurance companies due to the panel box. We decided to have Acree air replace the ** and Electrical Box. The ** install happened the same day, and the Electrical box was scheduled for that Monday. They also included a nest thermostat since we were buying both. The ** was installed that day with it going okay, the only downside was they left trash all outside and left all the screws from the old ** handler spread though the garage floor with myself actually stepping on one and it cut the bottom of my foot. We let that go as they were fighting a storm and seemed like they were in a rush. The electrical box install was set for Monday 8am but they did not show up until about 1pm, once the install was done, the tech knocked on the door and said your good and went to left. I asked about permits for both and the installer said he didn't handle that and to call the office. Which my wife and I have called twice every week since July 6th and still do not have permits and still are not able to schedule inspection on the ** unit and electrical box. We also still have not received word on the nest thermostat as we keep getting told the parts department will call. We also have a problem with the ** handler in the garage and are told somebody from service will call and nothing. We are now 2 months and still have not received any permits or inspection, no nest thermostat, and still have a problem with our new ** handler. I have let the finance companies know I will be filing a chargeback if this is not taken care of in 30 days

  Business Response

  Date: 09/10/2024

  We apologize for any inconvenience caused. We are happy to help, our ***************** manager left you a detailed voicemail today. Please reach back out to us at your earliest convenience. Thank you for taking the time to make us aware of your concerns, we will create an action plan to resolve all your concerns.       

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2023 i cancelled my service contract with acree plumbing Bec found out they over charged me for a home repair; been trying to get my $250 refund and they keep delaying; every time I call they tell me someone will call and no one does; they keep telling me refund process and when I call they tell me its being processed; my last call 8/13/24 4pm and no one knows anything and someone will call

  Business Response

  Date: 09/10/2024

  **********************, we understand your concerns and appreciate you taking the time to make us aware. We have processed a customer satisfaction refund for the amount you've requested. Our plumbing service manager will be in contact with you to go over your concerns in more detail.  

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Acree Plumbing/Air/Electric (who had just done our AC installation the year B4) as our sewer system was old/failing/Tree Root infested. We were up front we needed a contractor who was *************************** County/State to perform such work as we were also seeking a Pinellas County Rebate when said work was done where we provide the county w/ videos/pics/sketches of said work and details like licensce no#/type of piping etc...Inspection proof. We were assurred this would happen and I even have text messages(June 17th & July 26th) from them stating this would get done. Work and Inspection was done by June 6th. We have 90 days from that date to fullfill the counties paperwork demands for the rebate. I have called, texted, emailed the paperwork & finally drove to their office and handed them hardcopies and nothing has been done. As of today we are at Day 67 out of 90. I have been passed around with *********************** (install mgr), *************************** ( Lead on project), *** (Manager who I met when I went there) ************************* (mentioned but never spoke to **** ******************** ******** who said she'd call me the next day and never did. I have a huge timeline of the entire project as well as all of the texts w/ ******** stating the work will get done ( meaning the paperwork). This project cost us initially $ ******** for the clean out and to determine what the pipe issues were and then another 11k to actually replace said piping. The crew was great no complaints there but for over 2 months now I am chasing this hugely important paperwork w/ a deadline looming and losing the opportunity for up to a little over 4k in county/city rebate. No one at Acree seems to care or want to follow thru. They keep passing the Buck. ********-the project lead did have a death in the family and is too overwhelmed so said he gave the paperwork back to his office but ***** is communicating w/ us at all.

  Business Response

  Date: 08/14/2024

  We are pleased to announce we have taken care of our customers concerns.  

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired acree air to install a new ac system in my house on march 19th of this year. the original sales rep ******** that came to my house to inspect and give me a quote informed me that i needed a new ac unit air handler new plenums and airbox rebuilt. however, he told me the ductwork was modern up to code and did not need replacing. he specifically asked me what temperature i kept my house at (77) he told me that would be "no problem" and referred me to their comfort guarantee which states "we guarantee that the system we have installed in your home will heat or cool your home to a custom design specification of 75 when it is 93 outside. We guarantee a temperature variance of no more than plus or minus 3 degrees at the thermostat . If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for a period of five years." my house will reach 79 degrees on days that are 90 outside . the only stipulation for this guarantee is that you pay the $20 a month fee for their amp guaranty which i do. I also had blown insulation installed which ****** told should lower my power bill by around $100 a month which also has not come to pass. I have spent the last month and a half plus calling trying to get this resolved with no luck . they have come out several times sometimes being so late after their schedule arrival time that i had to get others to pick my son up from school. after talking with management named ****** as well i have gotten nowhere but hours of hold and only to be told that management has conveniently left for the day . At this point they are telling me i will have to pay for ******** now something that was never agreed upon. I paid $10,000 just for my house to get no cooler than ********************************************************************************** breach of contract for not honoring their comfort grantee.

  Business Response

  Date: 07/31/2024

  Good afternoon **************, Our team is focused on your comfort. We have performed work for no additional cost to assist with your desired temperature. The concerns at hand are not caused by the new HVAC system it is caused by the existing duct work in your property. Our certified technicians have determined on several occasions the permanent solution will be to change out the original duct work.   

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22063285
  
  I am rejecting this response because:

  Once again as previously discussed before , your sales rep was intentionally misleading to procure this sale . the sales rep told me the ductwork did not need replacing and assure me that i would be covered by your binding comfort guarantee that simply states it will be 75 degrees at the thermostat(it is 79) or it is on your company to make it that for a period of 5 years at NO COST TO ME!!!!!   . i can assure you your tech didn't even inspect my ductwork on the initial visit as i had blown insulation coming out of my vents the day after the installation. Offering ductwork at a discount isn't a good faith solution its bait and switch tactics. if there was any doubt that your work cant cover your comfort guarantee your shouldn't offer it in the first place you use deceptive business practices and false advertising to make your sales and are in breach of contract additionally. please take note of my intention to file for arbitration by certified mail.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/07/2024

  We have done everything possible to satisfy our customers concerns with no success. We have provided alternative solutions that were declined, at this time there is no further action to be taken.  

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22063285
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Our contract states that any modifiactions uprgrades or repair are to be made at no cost to me for a period of 5 years.  Any solution you have offered results a financial  burden  to me . This is an unacceptable  offer and a breach of contract 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer to ******************************************* and Air for 30 years. Acree re-piped my manufactured home on April 10 and 11 2024, due to a leak under my master bath and piping that wasn't up to code. When they did the re-pipe, the plumber cut the vapor barrier and pulled out the insulation which I didn't find out about until the restoration company came to fix my bathroom on June 26, 2024. I was told by the restoration people that everything was open where the plumber hooked up the pipes. The underneath was left open for three months which lead to the floor in the main bathroom swelling up from the exposure and caused the toilet to be unlevel. Acree came out twice to relevel the toilet which is still unlevel and voided the warranty because of the floor. When I talked to *********************** about compensation for my bathroom floor, he said he would have to talk to his boss. They did patch around the pipes on July 18, 2024, but as of yet I haven't heard anything about the floor. I am a senior citizen on a fixed income, and I don't think it's fair I am penalized for an issue they created.

  Business Response

  Date: 07/29/2024

  Good afternoon, *************, Acree has went above and beyond in this matter. We have replaced the vapor barrier under your mobile home for no additional cost that we did not originally touch or install. Our plumbing manager has spoken to you in multiple occasions and explained this is an existing problem due to the age of your mobile home. Your home has flooring and structural issues that Acree did not cause. Acree is not responsible for ************* flooring.    

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22059953
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22059953
  
  I am rejecting this response because:
  

   

  They did NOT go above and beyond in this matter. They did not replace the insulation and fix the vapor barrier until I repeatedly contacted them about it, specifically sent a complaint to them in the form of an email. They DID touch the original vapor barrier. They CUT and left it open where the pipes go into the house. It should have been fixed at no cost to me anyway because that was part of the job to put the insulation and vapor barrier back! If they don't handle vapor barrier and insulation, the homeowner should be notified before the job is done. The age of my home has no bearing on what they did. They are responsible for the floor in the main bathroom because it was fine (pre bathroom photo) until they cut the vapor barrier and didn't fix it. Re-pipe April 10 -11, 2024; exposed until July 18, 2024.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2024

  On 4/9/2024 ************* called into Acree and scheduled a service call. ************* stated between the toilet and the wall there is a dip in the floor may be a leak ************* scheduled the appointment with Acree for April 10, 2024 between 8 AM and 10 AM upon arrival *************************** one of our senior plumbers climbed under *************** mobile home. Upon ********* inspection he noticed polybutylene which is illegal piping. Our certified tech proceeded to quote a price of $7,000 for a re-piping of all water piping under the home to go to each faucet in the mobile home. Job was started on April 10, 2024 and completed on April 11, 2024. ************* called in on June 28, 2024 stating that her toilet was rocking. Acree's plumbing installation manager personally assisted ************* and fixed the issue the same day for no extra charge. On July 1st 2024 ************* called in again stating her piping was not strapped in certain areas under her mobile home and that the vapor barrier was pulled out in areas where the piping went through flooring. The plumbing installation manager scheduled a technician to go out and strap the piping. On July 2, 2024 the pipe strapping was completed. ************* was informed that we would assist her although we were not responsible for the vapor barrier, we scheduled a third-party company "Empire vapor barrier to come out and fix the vapor barrier. On July 16, 2024 Our plumbing manager met with empire vapor barrier and they both crawled under the mobile home and found numerous areas that the vapor barrier was not there. We had Empire vapor barrier insulate and put new vapor barrier back up everywhere there were plumbing waterlines installed which were three areas out of approximately eight other areas that do not have vapor barrier or insulation. On site we explained to ************* that all of the vapor barrier was deteriorated from the age and that all of it needs to be repaired or replaced. The plumbing installation manager spoke to the service technician and the installer which both confirmed the vapor barrier was missing when they first arrived to the job. The issue ************* is having with her floor was already an existing issue prior to our first visit. Our company paid an extra out of pocket total price of $1,200 for the vapor barrier company that was not caused by Acree it was done for customer satisfaction. ******************** is not responsible for *************** flooring at this time we have went above and beyond for a customer and will not proceed further.   

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22059953
  
  I am rejecting this response because:

  I am NOT SATISFIED with Acree's response or the treatment that I received from their plumbing manager. Their documentation of the dates of service is all wrong and I have the invoices to prove it. When the toilet started moving, I paid $273 for a service call to fix it. Two weeks later, I had to call them back out to fix it again, at which time the technician voided the warranty, saying it was due to a leak that never happened. Yes, they paid to have the vapor barrier and insulation replaced, which would not have been an issue if their technicians didn't cut it out. I was told that it was from nature, but I didn't realize that nature knew how to cut in a straight line and in a perfect square around pipe fittings. I have been a LOYAL customer for 30 YEARS, but I will NEVER do business with them again! At this point, all I want is an apology and an admission that their technicians screwed up.
  
  ***************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acree Air installed a York 3 ton air conditioner 8/9/23 for $9753. We are being charged $19.99 for a service contract. Service was set up for July 22 tech was a no show, rescheduled for July 24 tech was no show but called at 11:15 pm to apologize for not coming. Rescheduled for July 29th tech no show no call. Office said would call back with eta but no call. We will cancel our service contract and ask for refund today. This business needs to be reported !

  Business Response

  Date: 07/29/2024

  Good afternoon, ******, thank you for taking the time to speak to me today. I completely agree and understand rescheduling appointments cause inconveniences to you as our client. We take your feedback very seriously. I have processed a refund for customer satisfaction as you requested. Thank you.    

  Customer Answer

  Date: 08/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed to get a new system last summer, reached out to 5 contractors. All of them quoted us a 4 ton system, Acree came in and told us they'd save us money and do a 3 ton and that it'll outperform the bigger one. I asked that they do a calculation first to make sure and they told me that it wouldn't be needed thanks to their "comfort guarantee" which promises to make any new install right, no matter what. We went with Acree. They were back within a day or two to do the install which went smoothly. Unfortunately, this system has never been able to keep up. The house is always hot. When I say hot, most days it's 80 degrees in the house while the thermostat is set to 73, and its 92 outside. The comfort guarantee states if there is more than a 5 degree variance, they'll figure it out and fix it. We average 8-10 degree variances daily. We've had Acree out easily 6-8 times since last summer to figure this out, and every time they come its a different theory. Every theory costs a lot of money to fix. When I mention the comfort guarantee, they make a face like i made this up. The last service tech that was out recommended i reach out to management to escalate the issue which i thought was a great idea. I'm fairly certain, however, management or leadership doesn't exist.I've been trying, since the first of June, to get a manager on the phone or to return an email. The gatekeepers who answer the phone won't answer any questions, or help you in any way in order to protect these so called ghost managers. They're always busy, always ready to take a message. These calls never get returned. I started emailing 2 or so weeks later after getting beyond irritated. Those emails never get replied to. I've gone up to the president and CEO. I've emailed service manager, sales manager, HVAC division manager, quality assurance manager, the sales rep, and the vice president. Never once a single reply. I've left messages for all of these folks. Never once a return phone call.

  Business Response

  Date: 07/31/2024

  Good Afternoon **************, we hear your concerns and we will continue assist you. Acree sent out our Install Manager to have an in-person conversation with our client as well as perform complete check of the system. The system is up to manufactures specs. We have also performed a heat calculation to the whole home. We will continue assisting ************** to assure he is satisfied with his purchase.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n Monday 7/22/2024 my ac stopped working this is an 8 month old York ac unit purchased from Acree ac . When tech came out he said they needed to order the part I have called every day with no answer as to when the part will be in. It has been 5 days now I am 75 years old my wife is 70 & disabled .As of today 7/26/2024 still no ac it has been in the low 90s in my home we are suffering terribly I hope you can help me. My unit is under warranty & paid for

  Business Response

  Date: 07/29/2024

  Good afternoon ***************, we completely understand the dissatisfaction this has caused. I would like to reassure you that our management team here at Acree Air is doing everything possible to get the parts we need to complete your repairs. We have expedited this order thru the manufacture. I will reach out to you personally with an action plan, please understand we are at the manufactures mercy when getting the parts we need for your York unit.      

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 22048617
  
  I am rejecting this response because:it has  come to my attention from **** who is the manufacturer of the unit there are no parts available I want my 11k that I paid to be returned to me
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/31/2024

  Good afternoon, we are pleased to announce we have the part available and ready to schedule work. Our coordinator left you a voicemail please give us a call back so we can get you on schedule, Thank you.  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to be investigated.Eight months ago, I spent $25,000 on two brand new ** units for my home. Not only did the installation of the thermostats look terrible, but I still have a hole in my wall that I was told I would need to patch. The brand new ** units have been having issues pretty much since they were installed.The unit upstairs stops working every week. I have called probably 20 times over the past eight months, and I always hear, "Someone will call you back." Finally, a few weeks ago, someone came out. He was in our house for all of five minutes and told us he couldn't figure out the issue.The next week, the ** stopped working again. It got up to 87 degrees in my house. We were scheduled to have someone come out between 3-5 PM, but they showed up around 8 PM. You could tell they just wanted to go home. They looked at the unit and told us, "You have a leak. We will have to order a part from the manufacturer to replace it." How could this be? The unit has been having issues almost immediately after installation. Why are they just now finding the leak, and what has this done to the inside of my house and walls? We asked when we could expect the part and the timeframe for repair, and were told, "That's above my pay grade; I just place the order." We asked if they could patch the leak so we could have ** in our house in the meantime while the part is being ordered, and were told, "If we patch it for you, we will have to charge you." Charge us for what? Because your company installed faulty units in our house? I am beyond angry and upset. We spent a small fortune on brand new units with this company, and we don't even have ** that works. I want a partial refund and our ** fixed ASAP!I have called multiple times requesting a manager call back in the last 2 days and the call center keeps saying a manager will call me back and they never do.

  Business Response

  Date: 07/29/2024

  Good afternoon ***************, I've conducted an investigation on your account. I see our service manager spoke to you on July 26th and was able to offer an acceptable resolution. Please accept our apologies for the delay on your part. We are working with the manufacture to expedite the shipment so we can return and complete repairs asap.