Business ProfileforAdventure Island Tampa Bay

I have emailed adventure Island twice and I was put on hold on the phone for over an hour waiting to speak to a supervisor. I finally hung up as I could not wait any longer. Complaint: I am writing regarding a medical issue that happened and the lack/nonresponse of your medics and management. I believe it was between 12:30-1:30, we were at counter 2 at the surfside café and just had finished paying for our order when my son passed out at the counter. I dumped the water we just ordered on him to cool him down and then had to take it upon myself to ask for a wet towel and some ice. The cashier did say a medic was called but not one manager or supervisor ever came out to help us. It was just me tending to my son by myself. What if he was having a heart issue or a severe case of heat exhaustion? What if I wasn’t there at that moment? This could have been a very dangerous situation. Once my son was able to become a more alert and stand up and we went to sit down and still not one person checked on us nor did we see a medic anywhere in the area. We waited around another 15 minutes still no medic!! This is disappointing and very concerning. It is a huge liability to the park when there is someone that needs help and it is not provided. My son could have been in serious jeopardy. The lack of non- action taken by the staff at Adventure Island is unacceptable and very disheartening. Unfortunately, after the situation, we had to leave the park so my son could lay down and rest. Due to the rain that day, the line at customer service was overwhelming with others trying to get their rain check and as my son wasn’t feeling well, we could not stand in line and wait as we were told we had to do. I am honestly without words for the lack of action taken.