Complaints

This profile includes complaints for CarRental 8, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CarRental 8, LLC

  11345 Countryway Blvd Tampa, FL 33626-2610

• 

  CarRental 8, LLC

  10006 N Dale Mabry Hwy STE 108 Tampa, FL 33618-4422

• 

  CarRental 8, LLC

  12157 W Linebaugh Ave Tampa, FL 33626-1732

• 

  CarRental 8, LLC

  13007 W Linebaugh Ave Tampa, FL 33626-4489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved a rental car with them on 4/15/2025. The total amount was for $612.01. I received a notification from my credit card company with this amount. I had not received a confirmation email from car rental 8. I called them on 4/17/2025 to see why this was and told them the correct email and name. They corrected this and I did receive the confirmation email. After looking at the email again, the amount charged was $695.95. I called them again and they stated that any change to a reservation requires them to re-book it. I did not change my dates or car selected. I wanted them to correct my email address which for some reason on their website was incorrect when I initially booked the car. Whomever I spoke to stated they could not credit my account back. I am not sure why they were not able to credit my account back given I did not change anything except calling to fix their mistake. The customer service representative never mentioned that they had to rebook my car and that the rate increased. This is a very deceptive business practice and customers should be wary when dealing with this company. I was hesitant at first when I read the reviews online and now I see why.

  Business Response

  Date: 04/18/2025

  We have investigated the customer's concerns and apologize for the inconvenience that Mr. **** experienced with his rental.  ************* booked online, he entered an incorrect spelling of his name and e-mail address.  When the name on a booking is changed, the booking does in fact need to be rebooked entirely, however, the agent who attended to Mr. **** was one of our newer agents and neglected to notice that the price had increased when she changed the name.  This was not intentional, nor the way we do business, it was a mistake on the part of the agent.  We see that Mr **** cancelled his booking, and we have refunded the $24.50 cancellation fee as well as a courtesy to the customer and extend our sincere apologies. 

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/24 I rented a car at the ***************** through car rental 8. When I arrived at the airport there was no booking. I was upset with the company (****) there because they had told me I had a ***** period of 24 hours when I called the night before to let them know I would pick the car up in the morning instead but, cancelled my booking anyway. Now Im wondering if I ever had a booking because car rental 8 has promised a refund for the booking and has been escalating the issue until now in January! They will not give me my refund that they promised for there not being a booking and I have email proof that they agreed to refund the amount. Im sure now that I have been scammed by this company and I see online that others have been as well.

  Business Response

  Date: 01/13/2025

  Thank you for your e-mail.  We have researched this customer's query and they very much had a valid reservation confirmed with Budget Rent a Car.  The booking was cancelled and refunded in full ($351.80) on 12/7/2024.  We have included the evidence of the refund below. 

  We are very sorry that the supplier did not have their vehicle available for pick up over the Thanksgiving holiday after a late arrival.  It seems that the supplier was running tight on fleet during this busy time, and we sincerely apologize for the inconvenience caused.  We will reach out to the customer to ensure they received their refund which was processed over a month ago.

  Transaction Successfully Refunded
  Transaction Receipt
  Merchant:
  Car Rental 8 - (*****, **) 
  Address:
  ***************************************************************;
  Date/Time:
  12/07/2024 10:01:16 AM EST 
  Transaction ID:
  *********** 
  Transaction Type:
  Card Settle 
  Entry Method:
  Keyed 
  Amount:
  $-351.80
  Credit Card Information
  CC Type:
  Visa 
  CC Number:
  ************7364 
  Auth. Code:
  005995 
  Processor:
  PayArc
  Billing Information
  ******** *******
  ******************************
  **********
  , 92019
  Shipping Information
  
  Order Information
  Order ID:
  ********************************

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up this rental online. It stated unlimited mileage no where did ot say in the state of **. Upon arriving at airport the rental company tried to chargeable additional 600 for going out of tx. I immediately told them to cancel the reservation. I called car rental 8 to cancel the reservation. This was false advertising. The rental cover was cancelled at the same time see the attached correspondence. Where it shows it was cancelled and refunded to car rental 8. I have been dealing with this for 2 months now. I finally sent the proof from rental cover stating they sent car rental 8 the full refund. Then you see correspondence that I will be refunded. 84. Then they only refunded 42.and are telling me since it was cancelled after pick up rental cover billed th so they can only give me 50% refund. That is a lie! I did not pick up a car or use any rental coverage at all .car rental 8 says rental cover billed them but rental cover says they issued the full refund. The manager even said they could refund sending me through h*** contacting both companies. You can see the last attachment where car cover is saying car rental is keeping 50% . If it was cancelled after the fact that was their fault. I did exactly what I was told when I called from airport. This company is a fraud and customer service is worse the manager ******* tells you one thing and does another.

  Business Response

  Date: 05/29/2024

  Thank you for reaching out.  Unfortunately, **************** did not pick up her rental with the supplier due to cross border restrictions.  The Terms & Conditions were listed during the booking process as well as in the final confirmation which included the cross border conditions.  The cancellation policy was also stated in the T&C prior to checkout.  Normally there is no cancellation on or after the pickup date per the conditions as many suppliers bill us for rentals not cancelled prior to the pickup date.  However, as a courtesy to the client, we were able to provide a full refund for the rental itself.  However, we still received a billing from Rental Cover for any coverage not cancelled prior to end of the pickup date.  As a courtesy to the customer, we have issued a 50% refund in the amount of $42.00 for the rental cover, however, since we have been billed for this coverage, we are not in a position to provide any further refunds.  Had the customer cancelled the ********************** Cover by the end of the pickup date, we would have been able to issue a full refund as there would not have been a billing.  If you require anything further, please be sure to let us know.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/24 bought a rental car through Car Rental 8 for $328.24 which I paid day of. Booking number: 39632405.Pick up 3/19 ************************************** in ******* and drop off 3/24 ***************. The car was found to be through Budget rental but the booking had all the necessary info for pickup. I later on 3/27/24 get charged $226.48 from Budget.So in short I got scammed by the initial organization that didnt actually rent out the cars and actually paid over $554 upon which is far more expensive than renting directly from any other agency!

  Business Response

  Date: 04/17/2024

  We have initiated an escalation with Budget for an explanation of the charges.  It does appear that the prepayment was applied to the customer's **********************, however, he was charged locally for Loss Damage Waiver and prepaid fuel option.  We will reach out to the customer directly once we receive the final receipt and explanation of charges from the supplier.  Thank you for reaching out.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to rent a car & thought I got a great deal but when I showed up at Green ****** rental they were requiring an additional $1,052 for insurance. My property liability was only $100,000 & they were requiring $300,000 & wanted me to pay for it, though I told them I would change my policy up to $300K. I couldnt pay that much especially since I already paid $335 for the rental. On the rental it said nothing else was due upon pick up. I requested a refund & the representative said I could contact the company Car Rental 8 for a refund. Ive been calling and emailing them and theyve been denying & stalling with several emails.

  Business Response

  Date: 03/20/2024

  Thank you for reaching out with regard to **************** rental.  We do strive for a clear and transparent rental process and the suppliers T&C's are included during the booking process as well as in the final confirmation.  Unfortunately, **************** coverage was not adequate or acceptable to the supplier, and they attempted to charge him for coverage at the rental counter for coverage which he declined.  Green ****** has billed for the rental, however, as a courtesy to ************, we are issuing a full refund to him and addressing the issue with the *********************** Team.  One of our agents will reach out to the customer directly with the details of his refund.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (*******************************) made a reservation to pick -up a vehicle in *********, ******* on 3/5/24 and return it on 3/28/24. The reason for her stay in ******* is to visit her father who is very ill and expected to pass away in the near term. She made a mistake when she booked the reservation and scheduled the pick-up on 3/5; however, she did not arrive until 3/6. The Europcar representative told her the car had already been rented out to someone else and her only option was to make a new reservation directly with them (for another 3 weeks) and pay them a higher fee, which she did because she had to other option but to visit her dying father. This situation doesnt make any sense though. How can it be possible that shes being charged for 3 weeks of rental (by Car Rental 8) for a car she is not getting (they're magically unable to produce a car for 3 weeks but can produce a different car if a new and more expensive reservation is made?) She made an unintentional mistake and booked the wrong pick-up date; however, that shouldnt prevent Car Rental 8 and/or Europcar from (i) providing a vehicle now (especially if shes being asked to pay for the full rental period), (ii) allow her to return the second vehicle she was forced to get or (iii) allow her to cancel the initial reservation (since the funds have already been taken from her account). It is incomprehensible to me that two large and reputable corporations (such as Car Rental 8 and Europcar) are unable (and unwilling) to find a way to solve this problem. Reservation information is as follows: Car Rental 8 Reservation Booking number: ******** Europcar Confirmation: ********** Amount pre-paid: US$ ****** Selected car class: CCAR ******** i30 or similar)Pickup Date: 05/03/2024 Return Date: 28/03/2024 Europcar Reservation Europcar Confirmation: ********** Amount paid: ** $ ******** Pickup Date: 06/03/2024 Return Date: 28/03/2024

  Business Response

  Date: 03/18/2024

  Thank you for sending this query over.  We are sorry to hear that the wrong pickup date was booked.  One of our agents has already escalated this case to the supplier, and apparently our voucher was applied to the rental agreement and the customer was charged an upgrade charge to the car class that was available when they arrived the next day.  We explained to the customer to contact Europcar in an effort to exchange the vehicle for the car class they booked in an effort to get the upgrade charge removed.  We sincerely apologize for any inconvenience caused.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight from ********* to ****** the day the rental started was cancelled 10 minutes before leaving and I was put up in a hotel, and took a flight out the next day at 6 am. On arriving at ************** Europcar, I was told that because I didnt call them the day before to save my already reserved and payed for **** 500, they had rented it out from under me. And that they didnt have any comparables, and that they would only put me in a ******* Tucson. And that instead of a free upgrade, it would cost me $750 US more for the duration of the trip!!!! I needed to be elsewhere immediately and couldnt haggle, car 8 was unavailable by phone at 10 a.m. ****** time, and didnt want to lose the $650 Id already paid to car 8, so I acceded. Totally unacceptable, but I had no choice. I received my credit card statement with a $1355.16 charge from Europcar. Car 8 has basically blown me off with slow walk bulls**t about not getting the info from Europcar after 3 months of pushing them. Do not use these jokers unless you enjoy grief!!

  Business Response

  Date: 02/09/2024

  ****************** experienced a flight delay and was not able to pick up his rental as scheduled.  Any flight delays should be reported to the supplier as the vehicle can be treated as a "no show" if it is not picked up on the scheduled date & time and a billing will take place.  ****************** did not contact the supplier regarding his flight delay and showed up the following morning to pick up his rental. Because the supplier was not informed of the delay nor was any flight information provided, unfortunately the vehicle was not held.  The supplier (Europcar) did agree to honor the prepayment and offered a larger vehicle that was available at the time involving an upgrade charge.  We have been trying to get the supplier to refund the upgrade charge as a courtesy to the customer and after several escalations we are still awaiting a response.  The other charges that ****************** incurred were for "options" not included in the prepaid rental including a cross border fee and some charges for damage to the vehicle.  We asked the customer if he was aware of any damage to the vehicle, however, have not received his response.  

  We would suggest that ****************** contact his airline or make a claim again any possible travel insurance for any additional expenses resulting from his flight delay.  In the meantime, we are continuing to following up with Europcar with regard to a courtesy refund of the upgrade charge and will let him know as soon as we hear back.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CarRental 8, LLC accepts payments freely from end consumers that are not accepted at the Car Rental agency they work with. My example is a car rental on 1/14/2024 that went to Budget using an Apple Card which is a credit card using the MasterCard network. Budget does not accept this payment, and CarRental 8, LLC freely takes a $75 cancellation fee to cancel it. They would not allow a full refund when discussing with their customer service on 1/18/*************************** knowingly allows non-fully-refundable payments for services they cannot ultimately deliver.

  Business Response

  Date: 01/22/2024

  We are sorry that this rental did not work out for ************ due to the credit card policy.   As a courtesy, we have refunded the $75 cancellation fee to the customer which they will see in the next 3-5 days as all credits do go through a process.  With this refund, he will have a full refund of the prepaid amount.  The supplier's conditions are listed during the booking process and also in the final confirmation as we do strive for a transparent and problem free rental from beginning to end and we are sorry if the credit card information was unclear of if the customer missed this.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for car rentals in the ****** area and thought I was searching on kayak. I saw that there were free cancellations but I got redirected somehow to carrental8 without realizing it and ended up booking a car through them which I paid for with my debit card. I booked this reservation for 10/10 but after receiving a confirmation email stating that my reservation was booked for 10/11, I wanted to cancel my reservation which I was told would be a fee of $75. To avoid the fee, I kept my car rental but made an adjustment to include the day of my arrival. Since I prepaid with my debit card, there was no reason to believe that I would not be able to use my debit card to pay the deposit and the remainder of the rental charge when I arrived to pick up my rental. Upon arrival, I was told that they do not accept debit cards nor do they accept cash for payment. I was not told that debit cards were not accepted as a form of payment when booking. Since I arrived at the time of pickup and was not allowed to complete my rental, I was unable to cancel my reservation. I was able to successfully rent through another company apart from carrental8 but was still charged for the car rental 8 booking. After reaching out to them, I was told that I could not get a refund. I reached out to further inquire as to why, they told me that I was considered a no show even though I did arrive onsite and was denied rental. They still refused to refund me.

  Business Response

  Date: 12/09/2023

  Thank you for reaching out.  Unfortunately, many suppliers do bill ** for rentals not picked up and FOX is one of them.   We strive for a transparent and problem free rental from beginning to end, and you were clearly informed that this supplier does not accept Debit Cards in the Terms & Conditions prior to check out and in the final confirmation.  We are sorry if you missed this important information.  We will reach out to FOX again on your behalf to see if they will consider making an exception under these circumstances and authorize the refund.  We will reach out to you directly once we hear back.  Thank you.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/2023 we were scheduled to pick up a car in ***** but we did not pick up the car since when we arrived everyone from Europcar was gone. We contacted them for a refund but they asked us to call back week after week and they have yet to return any money to us which is why we are seeking assistance from the BBB.

  Business Response

  Date: 11/22/2023

  Thank you for reaching out. A  full refund in the amount of $429.25 was issued to you on 11/15/2023.  We do apologize for the delay in getting the refund facilitated, however, we are a third party and the information needed to be verified with the supplier and approved for a refund.  Please accept our sincerely apologies for any inconvenience caused.