Business ProfileforThe Container Store

In January of 2023, I signed a purchase agreement with the Container Store to do custom closets in my His/Her master bedroom walk in closets, as well as in my pantry. In April 2023, it was finally time to install my items. Immediately, I noticed that the patnry spinner was not configured as I had requested/designed. I immediately let the installers know, as well as my designer and the manager of the ***** store. I was told it would be corrected and they would reach out to me when the correct parts arrive. I reached out via email in May, June, and July of 2023 and no response. It wasnt until July when ******* the Manager at the ***** container store finally returned my phone call. He apologis for all this and says he will credit me 2500 He sent ********, the designer back out. She noticed how the shelves were crooked, bent, and that the pantry wasnt configured correctly. She ordered the pieces that were suppose to correct them. 2 weeks later- a box arrives- not the correct pieces. The installers tell me not to work with the designer and to work with them and they will handle..One month later- no response. Multiple emails sent complaining (I have them all saved). Now Im assigned someone new-they order new parts- again they are wrong.. and the other parts in my Master His/Her closet are addressed..however not fixed..the automatic drawers still dont close automatically. They also left piles of wood shavings in all my drawers each time they came to adjust. They still dont close automatically. Going back to my pantry spinner, installer came back to fix it with new shelves then says the correct ones were not ordered, he will work on getting them. 2 months later- no response from anyone after I send emails.Then I randomly get an email saying it cant be configured 50/507 & I can only use the one side of my spinner. Completely not what I was told or signed an agreement to. Ive had these spinners before-. They closed my account- charged my card and refuse to come fix & respond