Complaints

• Initial Complaint

  07/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Royal Maid Service at their own discretion decide to send 3 cleaners rather than the 2 we agreed upon, thereby charging more per hour. I reached out to the cleaning service to hire them for a deep cleaning. I showed the cleaners exactly what I needed done emphasizing deep cleaning, baseboards etc. I decluttered the entire house before their arrival and even laundered all the bedding to optimize their time here. I did more cleaning pre-cleaning than the actual cleaners did. The ladies that arrived were very pleasant but unfortunately the three of them could not communicate with each other to properly work effectively. One was mopping before the other swept and so forth. It was chaos. I was in the other room working and figured it would all come together in the end. Sad to report it did not. This cleaning wasn't even thorough enough for a regular cleaning much less a deep cleaning. Baseboards and crown moulding were untouched...they didn't even have a step ladder to reach anything. Things on counters were not moved to dust, some rooms were not even swept. The wood floors were cleaned with the same liquids as the tile, using the same string mop. My wood floors have streaks all over them. I have since properly cleaned my wood floors with a steam mop. They acted like I was crazy when I asked if they were going to hang up the fresh shower curtains...we don't do that. They attempted to clean some light fixtures and started to remove the glass. Not supposed to do that. A few nights later while my son was using the bathroom we heard glass shattering. Ran in to find one of the "cleaned" light covers shattered on the ground. Thankfully it did not injure my son. All of my window sills, ledges and jams were untouched. Bedroom lights not even dusted same for art on the walls etc. The best part is they charged my credit card $340 for this. It was originally supposed to be $255. I got nowhere with the owner.

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