ComplaintsforGlobal Trust Management, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They call family and friends. I have reached out to see what this is regarding. Just keep calling anyone they think I might be associated with. example: ex husbandBusiness response
02/02/2024
Upon receipt of ***************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 2nd day of February ****, Global Trust Management communicated directly with *********************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *********************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Someone or several people keep calling my employer without my consent they have been ask to stop calling my employer several months ago. Now my employer has told me that this need to stop and it is not acceptable. They have my personal information which I didnt acknowledge do to scams. I been working for for 11 years at my job.Business response
12/14/2023
Upon receipt of ******************************* complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the December 13, 2023, Global Trust Management communicated directly with ***************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve their concerns.Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Calling my in laws, one of whom is deceased. Calling friends and family. Inappropriate and illegal. Feels scammy as they have never confirmed the so called debt in writing but are content with harassing anyone that they think I know.Business response
11/07/2023
Upon receipt of *************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 7th day of November 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication,it will take the necessary steps to resolve any concerns.Initial Complaint
10/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Global trust management has called me over 30 times in the last five days. Additionally, they call my cell phone my work phone however they dont send me an email or mail out any information. Nothing this company does allows you to know its a legitimate business because they dont have any information to give you. Additionally, I spoke to **** all for him to raise his voice at me while attempting to collect informationBusiness response
10/30/2023
Upon receipt of *************************** complaint,Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 30th day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
11/01/2023
Complaint: ********
I am rejecting this response because: I am attaching my mail receipts to indicate that I have not received anything from them. Additionally, I can attach the voicemails the company left that are threatening and displaying clear and obvious harassment.
Sincerely,
***************************Business response
11/08/2023
As stated in our previous response: upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records.On the 30th day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions.
This letter can take up to 10 business days to be received. Please read the correspondence over carefully.
Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
Please give a minimum of 10 days for the letter to be received. It has been 8 days since our correspondence has been mailed. All communications directly has been ceased since 10/23/2023.
Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father is getting non stop calls from this debt collector asking for myself or my sister. Neither of us have outstanding debt of any kind of have even been contacted. My father is 75 years old and doesn't need this stress. Harassing my family and myself needs to stop.Business response
10/23/2023
Upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 24th day of October 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
non stop harrassing and HARRASSMENT from this company . I have no reason why they are calling me to begin with and harrassing and terrorism me . I have e never heard of them or have any businessBusiness response
10/02/2023
Upon receipt of ***************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 2nd day of October 2023, Global Trust Management communicated directly with *************************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from *************************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
09/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Global trust management contacted my neighbors to get a message to me. Not sure how they got their number since I never list it. If they need to contact me, I have my phone and email, they dont need to harass my neighbors or anyone else.Business response
10/02/2023
Upon receipt of *********************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 2nd day of October 2023, Global Trust Management communicated directly with ********************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ********************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Initial Complaint
09/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
******** calls from this business. I have left messages ans spoke to people telling them not to call me. I don't owe any money and am not in debt. I get calls everyday. HarassmentBusiness response
09/21/2023
Upon receipt of ************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 21st day of March 2023, Global Trust Management communicated directly with ***************** via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ***************** subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I called Global Trust Mgmt again and they deleted my phone number. Thank you.
Sincerely,
*****************Initial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company called a neighbor from at least 8 years ago, how they got her contact information I will never know, to ask her to get a message to me. She just so happened to remember me and messaged me via FB messenger. I don't even have her number so I would have never given the company that information. I haven't even spoke to this person since I moved. They have continued to resort to crazy tatics even though I have told them I working on filing bankruptcy.Business response
08/22/2023
Upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 11th day of August 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
08/23/2023
Complaint: 20441751
I am rejecting this response because: 1. Who in the world is *************************?? 2. They have not provided any communication regarding my complaint.
Sincerely,
*************************Business response
08/23/2023
Upon receipt of *************************** complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 23rd day of August 2023, Global Trust Management communicated directly with ************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.Customer response
08/24/2023
Complaint: 20441751
I am rejecting this response because: who in the world is that ******* person, and they haven't communicated about my complaint at all! They need to quit contacting me.
Sincerely,
*************************Initial Complaint
08/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Global Trust was in charge of collecting a debt. An arrangement was set. I attempted to move the 2nd payment to a date 2 weeks later. I was flat out told that this constituted a "refusal to pay". I tried speaking with them numerous times that I simply needed more time to go from the 29th of July to the 12th of August. They refused to allow me to move and then sent me a refusal to pay letter. I had told them over the phone and left messages saying that I was unequivocally "NOT REFUSING TO PAY" but that I simply requested 2 weeks. They would not allow itBusiness response
08/04/2023
Upon receipt of ********************************* complaint, Global Trust Management reviewed the complaint as well as Global Trust Management's records. On the 4th day of August 2023, Global Trust Management communicated directly with ******************************* via mailed letter, providing a detailed explanation of Global Trust Management's actions. This letter can take up to 10 business days to be received. Should Global Trust Management receive any additional communication from ******************************* subsequent to their receipt of our communication, it will take the necessary steps to resolve any concerns.
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Contact Information
Business hours
Today,8:30 AM - 6:00 PM
| MMonday | 11:00 AM - 9:00 PM |
|---|---|
| TTuesday | 11:00 AM - 9:00 PM |
| WWednesday | 8:30 AM - 6:00 PM |
| ThThursday | 8:30 AM - 6:00 PM |
| FFriday | 8:30 AM - 6:00 PM |
Customer Complaints Summary
46 total complaints in the last 3 years.
17 complaints closed in the last 12 months.