ComplaintsforSuncoast Credit Union
Credit Union
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Complaint Details
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Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im not liable for this debit with Suncoast Credit Union. I have been a victim of Identity theft. I have never been with them before and I also filed a police report.Business response
05/10/2024
This response is being provided to you by ******** (ID ************ Member Escalations Analyst with Suncoast Credit union. We thank you for reaching out to us and sharing your concerns. We partnered with our Member Solutions team to further review your account. We confirmed that multiple payments were made towards this loan and our Member Solutions team discussed past due payments with you on 03/14/2023.Additionally, there have been no previous claims of identity theft on this account. After thoroughly researching the account activity and related reporting, there will be no changes with credit reporting agencies as no credit union error was found. For payment assistance or additional details regarding this balance we encourage you to contact ****** & ***** ********** Services at ************.Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Im glad I got to know this is helpful from a friend.Chatted a guy and asked me to send $480 to get a ticket, I did so from my chime checking account on April *********. Then he claimed the money same day and started giving me excuses, then got to know its a scam, I called my bank to reverse and it they said it was claimed with a suncaost debit card and they are the only one that can refund it, so Ive been trying to give them a call it wont go through and if it does they end it on me, pls thats all I have for me and my kids will be happy if they can return it thank you.Business response
05/09/2024
This response is being provided to you by ****** (ID 1513), Member Escalations Analyst with Suncoast Credit Union. We have attempted to contact you on May 7th,2024, and May 9th, 2024; however, we have been unsuccessful in reaching you. Should you wish to discuss this matter further, please feel free to contact me directly at ***********************.Customer response
05/13/2024
Complaint: 21658047
I am rejecting this response because:
They called and I was unable to pick then I called back and it wont go through, I sent back voicemail, then was connected to them and being told I have to wait till 14th to talk to ***********************. I was told by chime that the name on the card that claimed the money is *******************. Card number:*******************. Month:02/28. Ill give them a call now and will be hoping they can help refund it pls Ill be glad, Thank you.
Sincerely,
***********************Business response
05/15/2024
This response is being provided to you by ****** (ID 1513), Member Escalations Analyst with Suncoast Credit Union. Thank you for taking the time to speak to me on May 14, 2024 & May 15,2024. As mentioned during our calls, you will need to reach out to your financial institution to initiate a chargeback request on your behalf. Your financial institution will then follow the necessary steps to submit the chargeback, citing the transaction as fraudulent.If you should have any additional questions, please feel free to contact me directly at ***********************.Customer response
05/16/2024
Complaint: 21658047
I am rejecting this response because:I already talked to ****** about chime, I had to call chime again and they said all I can do is contact suncoast if they will issue a refund for me because they can not issue a refund for a payment which is pay anyone in chime. I know the bank knows what to do if truly they wish to help me get back my money I would be glad if they can because thats all I have left
Sincerely,
***********************Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I deposited a check into Suncoast Credit Union. Theyre holding my money, and closing my account because of a negative balance that was their faultBusiness response
05/08/2024
This response is provided by ***** (ID ***** Manager of Member Escalations with Suncoast Credit Union. Thank you for speaking with me to further discuss your concerns. As discussed, the next steps would be to address this matter with the other financial institution to initiate a claim. Should you have any questions or concerns, please contact me directly at ***********************.Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bank with Suncoast Credit Union and they keep charging me overdraft fees even when I've NOT overdrafted. This time, I've got screenshots as proof, and even accounting for the fraudulent $29.00 overdraft fees, I still have $5.87 in my account. Read: Positive $5.87. I demand a refund on all overdraft fees from 2024 and for them to STOP doing this.Business response
04/25/2024
This response is being provided by ****** (ID 1513), Member Escalation Analyst with Suncoast Credit Union. Our research found that you contacted our ****************** on April 17,2024. We hope that conversation was to your satisfaction and addressed your concerns. We have attempted to contact you with the number provided as well as with the number we have on file; however, we were unable to reach you. Should you wish to discuss this further or have any questions,please feel free to contact me directly at **********************.Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been trying for a week now to apply for a business credit card. The website will not open up all the tabs for me to complete and when calling in I can never talk to anyone to apply at that moment, they will call back but i miss their call. I return their call and always get vm to leave message. Its just a game of phone tag. They have sent me link and it says im not eligible to apply. Now I am emailing back n forth with an employee and she mentions they are busy with people off to try XXX but when i try what she says its not an option for me to do. Why is it so hard to apply for a cc with you all? I am about to give up on Suncoast with our business needsBusiness response
04/08/2024
This response is being provided by Ashley (ID ****), Member Escalation Analyst with Suncoast Credit Union. We have partnered with our Business Lending team and confirmed that you spoke with Mike, Small Business Consultant Manager, who was able to assist you. We apologize for any inconvenience this has caused and thank you for allowing us to research this matter further. If you should have any questions or concerns, please feel free to contact Business Lending, at 800.999.5887 ext. 86293 and a member of their team will respond as soon as availability permits.Customer response
04/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to Tari and Mike for giving excellent response to my concerns. Still not thrilled with the process thru website in applying but the 2 of them were very helpful.
Sincerely,
******** ******Initial Complaint
04/01/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I bought a car thru suncoast on 2/8/2024, to this day the loan hasnt been booked, they state they still havent received documentation from the *** or the dealership. The *** delivered the title electronically on 2/28/2024 and there is a lien on the car already from Suncoast, and the dealership delivered the documents on 2/16/2024. Please finish booking my loan, I cant go back and forthBusiness response
04/09/2024
This response is being provided by ******* (ID 1519), Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast).Thank you for taking the time to speak with ***** (ID *****, our Direct Loan Processing Manager regarding your concerns on 4/2/2024. We confirmed that the necessary documents had not been received from the dealership, preventing the booking process from moving forward. ***** has been in continuous contact with you to facilitate the next steps. Should you have any additional questions or concerns, please feel free to contact ***** directly at **********************.Customer response
04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
SFCU wrongfully charged me $490 for ******************* I had full coverage on my vehicle at all times. I reached out to customer service and as requested, the declaration pages were sent for my insurance (to the email/fax provided by SFCU). No response. I have called 5 times to get this matter resolved, and constantly get transferred to several different people and no one helps me. The last conversation on 3/25, I was told that a Field Representative would call me within 24 hours. I have not received a phone call as of yet. I need this amount refunded to me ASAP, as it is funds due me.Member No: ******* VIN: ***************** Please note that the vehicle (2016 **** Expedition) was traded in this past November and I no longer have accounts with SFCU. I request that a check be sent to my address immediately.Business response
04/03/2024
This response is being provided by ****** (ID 1513), Member Escalation Analyst with Suncoast Credit Union. We have partnered with our ********* Services team and confirmed that you spoke with ******, ********* Services Supervisor, who was able to assist in resolving this matter. We apologize for the inconvenience this has caused you and thank you for allowing us to research this matter further. If you should have any questions or concerns, please feel free to contact ****** directly, at ***********************.Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
correction to my credit report i demand this be removed from my credit report I never signed a contact with the new creditor .Business response
03/29/2024
My name is ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We confirmed your account is currently assigned to ***************** Agency. This is not a separate creditor. No credit union error was found, therefore, no changes will be made to your credit reporting. If you have any additional questions regarding this loan, please feel free to contact Allied directly at ************ or our **************** team at ****************************.Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with suncoast credit union, and i dont have a contract with suncoast credit union , and they did not provide with the original contract as i askedBusiness response
03/18/2024
This response is being provided by ***** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. We have reviewed the information reporting to the credit reporting agencies and confirmed all accounts are reporting accurately. There will be no changes to your credit file as no credit union error was found. To ensure equality to all members, we must uphold our duty to truthfully report payment history and account status. This is not only a standard practice for Suncoast but also a requirement by the Fair Credit Reporting Act. Should you have any questions, please contact Conserve at ************.Initial Complaint
03/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Car loan with Suncoast, payments mailed from my checking at ***** Fargo monthly. January payment misapplied (found out later on investigation) but they told me it was "lost in mail" so I repaid for January 2024. After 3 visits to ********* branch, proof of payment from WF provided Suncoast admitted they misapplied the funds of approx $600. Applied to future months, was paid thru March 2024. Set up automatic deduction from WF checking to avoid future Suncoast errors, but they took the March payment anyway! 3 diff stories from Cust Svc - 1: we won't auto deduct in March (WRONG); 2: We see what happened, we'll send back to WF acct in 3 biz days (WRONG); 3: As of today, told that they have put the money in my savings account at ********************, can't send it back to WF; told I have to make yet another trip to the branch to try and get my money back. Poor business practice, untrained call center staff, and dreadful customer service. My budget is not set up to pay a month with 2 car payments, but this is what has happened. Suncoast is DETERMINED to keep my money without my authorization!Business response
03/21/2024
This response is being provided by ****** (ID 1513), Member Escalation Analyst with Suncoast Credit Union. We apologize for the inconvenience this has caused you and thank you for allowing us to research this matter further. As mentioned during our call, all opportunities will be addressed with the appropriate leadership. If you should have any questions or concerns, please feel free to contact me directly at ***********************.Customer response
03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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Contact Information
Customer Complaints Summary
198 total complaints in the last 3 years.
76 complaints closed in the last 12 months.