Business Profile
Credit Union
Suncoast Credit UnionHeadquarters
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Reviews
This profile includes reviews for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.45/5 stars
Average of 78 Customer Reviews
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Review fromAnthony S
Date: 03/27/2025
1 starAnthony S
Date: 03/27/2025
Used Suncoast Federal Credit Union for a first time home buyer Mortgage and they only gave me $908 closing assistance. I was told in the beginning i would get $3,000 closing assistance but then one day before closing the $908 was thrown at me and then was told its up to $3,000 closing assistance. I would have chosen another lender besides them if i knew i was going to be blind sided.Suncoast Credit Union
Date: 04/01/2025
This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). We have partnered with our ******************* and have confirmed ******, Manager of Mortgage Fulfillment, was able to connect with you and issue a refund. Thank you for the opportunity to research your concern. If you have any additional questions or concerns, please feel free to contact ****** directly at **********************.Review fromS. C.
Date: 03/14/2025
3 starsS. C.
Date: 03/14/2025
A week ago Suncoast Credit Union released a new product, high yield MM. I went in to move my MM to a high yield. OK you have to also have a high yield checking so I opened a high yield checking. I went home and requested all my direct deposits to go into my high yield checking instead of the regular checking and then tried to change my auto pays in bill pay. NOPE! My high yield checking is not available in bill pay, only my regular checking and one of my MM accounts are available to pay bills. Nice, now that I have all my direct deposits going into high yield. !. No one at Suncoast even knew anything about the new high yield accounts. Suncoast released them with out training their staff. 2. They have been trying to fix my bill pay with no success. I am going to have to go back in and wait an hour to talk to someone to move my accounts back to regular accounts or find another credit union and just move everything elsewhere. Actually I thin ******** ******* has better rate of return.
Suncoast Credit Union
Date: 03/20/2025
This response is being provided by ********* (ID ****), Member Escalation Analyst with Suncoast Credit Union. At this time, we have confirmed that this issue with ******* has been resolved, and you have been contacted. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact ***** ****, Director of Member Engagement directly at ************.S. C.
Date: 03/20/2025
Yes, it took two weeks. A bit long for a financial institution. And only when I contacted an Executive Director, it was then fixed the same day. Finally, someone listened and I thank that person.Review fromVirginia M
Date: 03/05/2025
1 starVirginia M
Date: 03/05/2025
Suncoast Credit Union is the worst bank I have ever banked with in 50 years. They offer no fraud protection. My account was hacked and was made to be more than $1,000 overdrawn. After days of being on the phone with risk management they're not allowing me to pay the overdrawn amount and close the account. They are telling me that the account is under review and if it takes more than 90 days it will be turned over to collections.Suncoast Credit Union
Date: 03/12/2025
This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We confirmed the account has now been closed. Should you wish to discuss this matter, you may contact me directly at ************.Review fromKelly S
Date: 03/01/2025
1 starKelly S
Date: 03/01/2025
They suck. Dont use them. Well 2 months ago I opened an account at Suncoast Credit Union because my old bank sucked (or so I thought). I went to withdraw some of my money at the be done today and the bank is refusing to give me my money. They told me that there's a block or a restriction on my account but they can't tell me why and they can't remove it. So apparently credit unions are just as illegal as banks are. Somebody is not going to like me Monday when I end up face-to-face at the credit union to close my account and withdraw all of my cash. I'm the meantime, I'm filing a report with the NCAU and CFPB. This is against my constitutional rights and freedoms. I'm done playing these deep state games.
Suncoast Credit Union
Date: 03/13/2025
This response is provided by **** (ID:****), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for providing us your feedback. As mentioned in our emails to you on 3/4/2025 and 3/7/2025 I am sorry to hear about your experience with Suncoast and will be sure to share with the appropriate leadership teams. Should you need assistance with your accounts, please do not hesitate to call me directly at ************.Review fromCesarina S
Date: 01/20/2025
1 starCesarina S
Date: 01/20/2025
Suncoast is horrible when it comes to bill pay. The "Okay" to set for a specific date DOES NOT SHOW UP and they keep saying its our computer. Well, that computer died and we have a new PC with factory settings and guess what? It still does NOT show up! Not to mention that their delay by NOT following the specific dates to send for prompt arrival are causing late charges that we have to pay because of their incompetence. They need to change their bill pay for "date input" for sending bills under bill pay and NOT use the calendar version that doesn't show the "okay" to enter payment due dates. This has been an ongoing issue for years and every time we call we get a new incompetent person saying its our system. Well, it's not! It's Suncoast Technical Issue and this needs to be addressed already by Administration and get it changed to make it easier for your clients to pay their bills without all the inconveniences involved. End note: Get rid of the Calendar way of setting due dates for bill pay billing. Go to a "data entry" version instead!Suncoast Credit Union
Date: 02/04/2025
This response is being provided by ********* (ID ****), Member Escalation Analyst with Suncoast Credit Union. We have shared your feedback with the appropriate department. We have provided a detailed response to the email you provided on January 30, 2025. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact me directly at ************ or by replying directly to the email sent.Review fromVonda J.
Date: 12/03/2024
1 starVonda J.
Date: 12/03/2024
Suncoast Credit Union is using entrapment tactics with their consumers to buy into an increase in their credit card amount awarded. They didn’t provide the necessary documentation for one to decide on accepting an offer of this nature. Back in 2018 I had a 1,000-dollar credit card with Suncoast Credit Union. Suncoast proceeded to run my credit (soft inquire) without my consent or knowledge. Based on the soft inquiry findings, they added 16,500 to my credit card without my consent. Once, I noticed the huge increase; I immediately called the bank and questioned the discrepancy to see if it was correct. I was told it was in fact correct. I proceeded to use the credit card with an interest rate of 18% which I was also unaware of until now. Unfortunately, I'm now stuck in this predicament, due to Suncoast unprofessional tactics of enticement to get me to buy into an increased credit card limit. This type of tactic can trap consumers into paying a high interest credit card. Or cause financial hardship and ruin credit. I did make payments to try and pay off the credit card; sadly, Suncoast would just add on a whole bunch of interest charges. Therefore, each payment made never made a dent toward the credit card to bring the amount down. Now, I'm being forced by the bank into having the credit card rewritten into a loan. I agreed to their terms because of a threatening letter to be sued and have my wages garnished. I'm reaching out to the BBB organization so that other consumers won’t be tricked into their unethical practices to deceive and entrap consumers into buying into this credit card amount increase scheme.
Suncoast Credit Union
Date: 12/19/2024
This response is being provided by Christina (ID 1617), Member Escalation Analyst with Suncoast Credit Union. We thank you for allowing us the opportunity to review this matter. We partnered with our Member Solutions department to further review your concerns and have attempted to connect with you by email on December 9, 2024, to discuss this matter further. If you have any questions or concerns, please feel free to contact me directly at ************ or by replying directly to the email sent.Review fromElizabeth L
Date: 11/16/2024
1 starElizabeth L
Date: 11/16/2024
Heres a revised version of your review for clarity and professionalism while still conveying your frustration:Im married to a banker, so I understand customer service expectations in the financial industry, and my experience with Suncoasts phone support was disappointing. While I did speak to one helpful representative (******), the rest of the interactions left much to be ********** account was restricted due to some micro withdrawals from **********. I wasnt rude or unreasonableI simply wanted clarification about why this happened and how I could have been notified more effectively than by email, which I didnt see until a day and a half later. Unfortunately, this delay caused my bills to be late.When I asked about alternative notification methods, I was met with an unhelpful and condescending attitude, particularly from someone I believe was named *******. Instead of addressing my concerns, she rudely reiterated that I had already been told about the situation. I wasnt disputing thatI was trying to understand how to avoid a similar issue in the future, as I work long hours and overnights, making email an unreliable form of communication for urgent matters.What upset me most was the unnecessary arrogance and dismissive tone. As a nurse, I deal with all kinds of questionssome repetitive, some basicbut I treat people with respect. Thats part of the job. **************** is no different. If you dont like helping people, dont work in a role that requires it.Suncoast needs to ensure their representatives are trained to treat customers with dignity and patience. Situations like mine can be frustrating, but theres no excuse for making a customer feel unwelcome or regretful for reaching out. ****** was the only person who truly embodied what customer service should be. Unfortunately, the behavior of others overshadowed his helpfulness.Suncoast Credit Union
Date: 12/05/2024
This response is being provided by ********* (ID ****), Member Escalation Analyst with Suncoast Credit Union. We partnered with leadership within our ****************** to further review your concerns. We value your feedback, and the appropriate coaching will be provided. We thank you for allowing us the opportunity to review your concerns. Should you wish to discuss your experience, please feel free to contact me directly at ************ or by replying directly to the email sent.Review fromCHRISTOPHER B
Date: 09/09/2024
1 starShould be 0 stars. I signed up with an account t that is not allowed to go negative but my balance consistently goes negative and they refuse to stop it. I can get denied at ******* for being .10c short for baby formula but God forbid ******* premium wants to charge, because that'll send my banalce negative and cause me to have to pay a negative balance fee. For shame suncoast.Review fromJohn H
Date: 09/02/2024
1 starJohn H
Date: 09/02/2024
I made a deposit on August 19th and the check has not posted. I called twice an d the response I got is we don't see that you made a deposit on that day. I said I have the receipt and they said we checked we don't see that you made a deposit. I said I will be my receipt to the branch. I felt that I was being called a liar.Then the guy I spoke with on my 2nd call said that I would be surprised how often this happens Pretty messed up Suncoast I want my money!!Suncoast Credit Union
Date: 09/12/2024
This response is provided by ****** (ID *****, Member Escalation Analyst with Suncoast Credit Union. Thank you for speaking with me on September 11, 2024, to further discuss your concerns. As discussed, it has been confirmed that credit was issued to your account on September 6th for the deposit in question. We sincerely apologize for any inconvenience this has caused you. Should you have any additional questions or concerns, please contact me directly at ***********************.Review fromConnie G
Date: 08/28/2024
1 starConnie G
Date: 08/28/2024
Very Disappointed in Suncoast! I have been member for many years & thought highly of their ***************** They have let me down. I have Dispute with ****** over $3000. I could not speak with "Live Person in Disputes to "Ask why a Merchants Cancellation required when I called Suncoast to say "I will only receive $368. from $3230." There will be No refund if I do that" ************* did not help! ******Suncoast Credit Union
Date: 09/17/2024
This response is being provided by **** (ID *****, Member Escalation Analyst with Suncoast Credit Union. We partnered with our ******************* to further review your concerns and have attempted to reach you via email on September 10, 2024. Our decision stands as we are bound to the Merchant's terms and conditions. Should you have any additional questions, please contact *******, Disputes Supervisor at ***********************.
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