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Business Profile

Credit Union

Suncoast Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suncoast Credit Union has 83 locations, listed below.

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    Customer Complaints Summary

    • 223 total complaints in the last 3 years.
    • 79 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account opened in my name with Suncoast Credit Union. I am a victim of identity theft and did not authorize the opening of these accounts. Below are the details of the fraudulent ********************************* Name: Suncoast Credit Union Opened Date: 12/15/2021 Account Number: ************ High **********************: $466.00 Opened Date: 11/27/2021 Account Number: ******* High **********************: $301.00 I kindly request that you close these accounts immediately and remove any negative information associated with them from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account closures and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 04/10/2025

      This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We have partnered with *************** leadership who were able to conduct a full investigation on this matter. We were unable to connect with you via phone, as your BBB complaint has an incomplete phone number. Should you wish to discuss this matter further, please contact our Fraud Protect team at ext. *****.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank has been my bank for approximately 8 years. Today I get a letter from them saying that my credit card information may have been compromised and to call them in regards. I tried to call and was bounced around at least 6 times I spoke to 2 supervisors named ******* and the Inverness manager named ****. No one can help. ******* said Im gonna transfer you directly to the ********* branch so you can ask them if they sent you that. The letter also said that my card would be shut down in 14 days automatically from the date on the letter which was march 21st then another 7 to 10 days to receive my new card and p ************ a long time to be without my card. Neither ******* or **** did anything to help me except pass the ***** They even have the nerve to say that letter could have been sent out in error . ******* said. As if Im making it up. I said Im looking right at it now. And Im telling them what it says. Still. They dont see anything wrong then at the last supervisor call she tells me I gotta wait up to 3 more days for them to investigate the complaint. Absolutely horrendous customer service and extremely unprofessional for a bank. They treat there clients like there a burden. Disgraceful. If my card gets shut down without my authorization thats a big problem and inconvenience for me. Sad part is they dont care. Copy of letter uploaded

      Business Response

      Date: 04/09/2025

      This response is being provided to you by ****** (ID ************ Escalations Analyst at Suncoast Credit Union. Thank you for the opportunity to review this matter. We confirmed that you were able to speak with ******, Credit Card Technician, regarding your concerns and a card was rushed to you. We have shared your concerns with the appropriate leadership and hope that we have resolved this matter to your satisfaction. If you should have any additional questions, please feel free to contact our ****************** at ************ and request to speak with the Credit ****************

      Customer Answer

      Date: 04/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 03/25/2025

      My name is ****** (ID 1513), Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We are currently working on reviewing this matter further. Once we have completed our research, you will receive a formal response by mail. 

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tomo boost credit collected two payments one for $300.00 and another for ***** and the service wasn't provided. I reported the issue to Suncoast credit union they claimed I had to wait 2 weeks to send the dispute to **** and toda 3/11/2025 the charged me 3***** out my account cause they claim **** denied my dispute

      Business Response

      Date: 03/14/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We partnered with our Disputes team to review your concerns.They confirmed they spoke with you on 03/11/2025 to further discuss this ********* this time, the dispute denial will remain. Should you have any additional questions regarding this matter please contact *******, Supervisor of Disputes,at ****************************.

      Customer Answer

      Date: 03/14/2025

       
      Complaint: 23052932

      I am rejecting this response because:
        Theyre blaming the ************ for decisions only the bank should take I provided proof I was told it was closed on my favor and now this no totally want a full investigation into this matter 
      Sincerely,

      ******* *********

      Business Response

      Date: 03/19/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We encourage you to contact *******, Supervisor of Disputes, for further review of your dispute. She can be reached at ****************************.

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23052932

      I am rejecting this response because:
      I called many times the number provided and no one is answering or theres no voicemail to leave a message. This matter is very serious and the credit union is just giving me the run around 
      Sincerely,

      ******* *********

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** CU. I do not have a contract with *********. They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/13/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We confirmed this credit card loan was applied for over the phone by contacting our ******************* The credit card was used, and payments were made. No credit union error has been found; therefore, no changes will be made at this time. Should you have any additional questions regarding this loan, please contact Allied at ************.

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/17/2025 a check was deposited into my account with **********************. It is now 3/5/2025 and my check has yet to be released to me and they refuse to give me a true reason as to why they are refusing to release me funds when. I have now requested the release of said funds on several occasions and have continuously gotten denied access to my funds without proper reasoning.

      Business Response

      Date: 03/18/2025



      This response id being provided by ********* (ID 1617), Member Escalation Analyst with Suncoast Credit Union. We partnered with our ************************** to further review your concerns. At this time, we have confirmed that your claim has been resolved, and funds have been made available in your account. We thank you for allowing us the opportunity to review and assist you in this matter. If you have any additional questions or concerns, please feel free to contact me directly at ************.

      Best Regards, 

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've held an account with ********************** for well over a decade, I also have several accounts with them. I have been barred from opening any new accounts with this bank online, which is very convenient. I always see, "We found a potential issue with your membership. Please contact our ****************** at ************ or your local branch to finish opening your new account. We look forward to speaking with you!" I've messaged and called several times hoping for a resolution, I have also visited the closest branch; to no avail. I had then resorted to calling their service number to manage accounts, primarily CD accounts; albeit the inconvenience wait time. I went ahead and called today to open a special savings account, now I'm being told I can't be helped via phone, and since I can't do it online, I will have to go in to a branch, so I will have to go into a branch every blasted time something like this happens. I opened by first CD online, then was blocked since. Please fix my account so I have normal services online. This issue has gone on well past a year.

      Business Response

      Date: 03/10/2025

      This response is provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for sharing your concerns with us. We have attempted to contact you regarding this matter; however, we have been unsuccessful. After reviewing the account activity, we believe this matter has been resolved.  If you have any additional concerns or would like to discuss this matter further, please feel free to contact me directly at ************.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am so upset with Suncoast Credit Union. I have been a member for over 30+ years. My son just tragically passed away in an auto accident. I contacted them to have an increase in credit card limit for funeral expenses. They denied me. Who can I count on if I cant count on you all to help me. I gave all my services to you and then they judge you without really knowing you. I asked for someone else to look at my application and I was told that couldnt happen. Now Im scrambling to find funds to have a funeral for my son. I just believe that I could have been helped and not rushed with a decision just because it was almost the close of business.

      Business Response

      Date: 03/05/2025

      This response is provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We confirmed you were contacted on 3/3/2025 and have been advised of the loan decision. If you have any additional questions or concerns, please feel free to contact me directly at ************.

    • Initial Complaint

      Date:02/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ****** ***************************************************************************, SUNCOAST CREDIT UNION,****************************, If adverse action is taken against me as a consum will consult my legal counsel. Please be advised t according to 15 *** 1692g - Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing-???the amount of the debt;????the name of the creditor to whom the debt is owed;???a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector,???a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and ???a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.?Thank you for your attention in this matter,?Last:First-Middle?Without prejudice, All Natural Rights Reserved

      Business Response

      Date: 02/28/2025

      This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We have provided a detailed response by mail to the address provided.                                                                                                                    We thank you for allowing us the opportunity to review and assist you in this matter.

    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/20 24 I bought a car and this company financed it. I have been trying since the 3rd of February to make my first payment. I deposited 1000 in the savings account this company opened on my behalf for the purpose of transferring funds from my bank to make car payments. Now they wont release my 1000 and put a hold on it and want to charge me a fee to use another form of payment. My money is being kept from me and its illegal as far as I know.

      Business Response

      Date: 02/13/2025

      This response is being provided by ********* (ID 1617) Member Escalation Analyst with Suncoast Credit Union. Thank you for taking the time to speak with me on February 13, 2025. If you have any additional questions or concerns, please feel free to contact me directly at ************.

    Suncoast Credit Union is NOT a BBB Accredited Business.

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