Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Benefithub on March 2023. At that point I fully paid the reservation using my credit card. When I got to the hotel I was told the reservation had been canceled. I was not able to stay at the hotel booked and I have not received my money back

  Business Response

  Date: 09/14/2023

  BenefitHub, Inc. ("BenefitHub") values all its clients and customers, along with all feedback regarding our products and services.  Our site serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor. BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our client employers.  Further, it shows that the customer utilized our platform to make reservations directly with a vendor and tendered payment for their reservation solely with that vendor. Thus, we would be unable to provide the customer with the resolution sought. 
  
  Nevertheless, though BenefitHub is unable to specifically resolve this matter for the customer, as a good faith effort, we have reached out to the vendor regarding the customers concerns.  The vendor is currently looking into this matter and will work directly with the customer toward a satisfactory resolution.   

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2023 I tried to book a trip using benefithub but was informed online that there was a price change and that I would have to call in to confirm the reservation. The following day, I called in and was informed the timing of the flight I had tried to book had also changed. Upon finding this out, I advised benefithub not to proceed with a booking as I needed to confirm if the timing could still work for me. Approximately one hour later, I received a booking confirmation and my card was charged. I immediately called to notify benefithub of the error and was advised a refund would be issued however I was given an incredibly lengthy amount of time it would take: ***** days. For a *booking that was made without authorization* this is incredibly poor customer service. To this date, no refund has been issued.

  Business Response

  Date: 08/22/2023

  BenefitHub values all its clients and customers,along with all feedback regarding our products and services.  Our site serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor.  BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our client employers.  Further, it shows that the customer utilized our platform to make reservations directly with a vendor and tendered payment for their reservation solely with that vendor. Thus, we would be unable to provide the customer with the resolution sought. 
  
  Nevertheless, though BenefitHub is unable to specifically resolve this matter for the customer, as a good faith effort, we have reached out to the vendor regarding the customers concerns.  Per the vendor, they spoke with the Customer,on or about August 8, 2023, and refunded the customers purchase.  Moreover, they advised the customer that the refund would take approximately 8 to 10 business days to process, which the customer acknowledged. 

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I plan to family vacation to ********** to go to Legoland in the ocean. I booked a room and I didnt know that the screen actually said failed until I actually got to the hotel. When I got to the hotel they told me there was no reservation nothing was paid for someone to sub for, but it was already taken out of my account And they showed me where it detailed on my own phone that I didnt even see so I had to pay for the room in cash again another $600 for four hours I called benefit hub to get a refund and was flat out. told that no I was not getting a refund and there was nothing they could do , I explain to them that now that they took another $1200 total out of my account that my vacation was now screwed and I could not even stay and go to Legoland and do the vacation that I planned. I was point-blank told they would not give me a refund even though the manager at the hotel called them. We were on the phone with them for hours , and this is the 3 time that it happened to me please help

  Business Response

  Date: 08/13/2023

  BenefitHub values each of our customers and considers all feedback essential and instrumental to our understanding of the customers experience with our platform.  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor.  BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our client employers.  Specifically, the customer utilized our platform to book a reservation at discounted price, with a vendor.  The vendor collected payment and confirmed the reservation.  Thus, we are unable to provide the customer with the resolution they seek. 
  
  Nevertheless, though we are unable to provide the customer with their desired resolution, we are willing to assist them, by pointing them in the right direction.  We encourage the customer to contact our customer support team, at **********************, so that we may further assist them.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer is affiliated with BenefitHub and provides discounts on various thing such as concert tickets. On May 5 23, I purchased two tickets to the ******************* concert in ******* on Aug 25. They costed $518 in total and were second row seats in the ****** of ********* section. This is a very small venue with ~**** seats. These tickets have low supply and high demand. On July 26, an email from BenefitHub informs me my order has been cancelled due to issues and they will issue a refund of $518. ******** service agent tells me that another customer placed an order for my tickets at the same exact time and their order processed faster.In May, when I purchased these tickets each ticket was going for $200-350 in the resale market. This company waited 3 months to inform of the tech issue that can be instantly detected by any system. In this time, the ticket supply dropped further and prices soared. The ticket value has now increased to >$700 per ticket for a similar view/seat. By buying these tickets, I did not only lose my money for 3 months but now I have no way of buying these tickets for the price I paid originally.******** service agent simply shrugged off my request and very ignorantly told me that this could work in my favour since prices decrease closer to the date of concert. I would like to emphasise that this a very small show and I have been tracking prices of Eds other smaller venue shows and they do not drop since the supply is so low. They told me to look at other resale websites and believe me I have. No website is selling tickets tor less than $500 (for the worst possible seats).I have been Eds fan since 11 years now and this would have been my very first concert. I had placed this order on my birthday after listening to his new album release and I cant believe that just because I placed my trust in the wrong company, I wont be going to the show. I want replacement tickets or additional refund so that I can purchase tickets to the show.

  Business Response

  Date: 08/13/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor. BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our clients employers.  Furthermore, the customer utilized our platform to book a reservation.  At the time of the customers booking, we experienced a system malfunction, which prevented confirmation of the booking and, as a result, the customer not receiving the goods.  Once the matter was brought to our attention, we fully refunded the customer; however, due to the event being sold out, we were unable to rebook the event for the customer.
  
  ******************** values each of our customers and considers all feedback essential and instrumental to our understanding of the customers experience with our platform.  We are deeply saddened that we were unable to provide the customer with an additional resolution, other than a full refund. Thus, we extend our sincerest apologies for the inconvenience that that the customer encountered.  Moreover, we deeply regret any frustration this matter has caused them.  We are taking this matter seriously and actively working to rectify the situation to avoid similar future occurrences. 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20392825
  
  I am rejecting this response because:

  1. I had to purchase tickets that costed me $932 because of this. Nearly double the purchase amount for worse off seats. I want monetary compensation and not apologies. I expect 150% refund from them.
  

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made purchases in February and March that qualified for cash back. I activated the deals on the Chrome extension they provided. The website says that cash back can take up to 45 days to process and I still have not received it. I sent an email on May 12 inquiring about it and then sent receipts as requested and provided other requested details on May 31. The dates and amounts purchased and the % of cash back is as follows:2/27- Nutribullet- $103.91- 2% cash back 3/2- ******** $20.99- 5.5% cash back 3/4- ******** $45.07- 5.5% cash back 3/10- ******** $59.53- 5.5% cash back 3/11- Kroger- $45.63- 2.5% cash back 3/18- Kroger- $36.91- 2.5% cash back I have since called several times asking about it and have been told to "wait ***** hours" for it to be posted but this has not happened. I was also told that it could take up to 90 days even though the website says 45, but it has been well over 90 days as well. I have asked to speak to the cash back team and have not been given that opportunity. My employer is EssilorLuxottica and my email on my account is **************************

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked Flight tickets through benefit hub via Delta.Back in back in March 2023 for 8 passengers, 2 adults and 6 children.Unfortunately, we had to cancel On June 13th. Our flight was set for July 5th And we were not going to make it due to an family emergency. We contacted benefit hub to make the cancelation. We were told that we had to pay $1120 For the cancellation which had to be paid up front before receiving the refund Of $3166.58. As reluctant as we were, we had no choice. So we paid the $1120 with a separate credit card.We were then told that the money would be placed back on its original card within 7 to 10 business days. After giving it 2 weeks and still no refund having been received. We contacted benefit hub And were told that ***** had not sent the check over to them and that it could take 2 building cycles. To receive the refund, it is now August 21st and no refund has been made. I decided to call Delta directly myself today and once I spoke with a representative I was told there was no knowledge of any flights Under any names nor numbers that were given. To add the Delta number I contacted was a total different Delta number than the one provided by benefit hub which only had foreigner representatives speaking. I was informed by the actual delta airlines That this was a scam on benefit hubs end. To say the least, we have been robbed of over $4000 with no money being returned in site! The emotional stress that this has caused my family and I is beyond unacceptable. The reference number to our booking through benefit hub is 1017792938.We Are requesting our money to be refunded immediately with no more time wasted or stress being caused! We also aim to seek emotional stress damages and and financial hardship compensation if this is not resolved.

  Business Response

  Date: 07/25/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site,where they can make their purchase and/or reservation directly with the vendor.  BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our clients employers.  Further, the customer utilized our platform to book their reservation with a vendor at a discounted price.  Thus, the vendor made the reservation and collected payment from the client rather than BenefitHub. 
  
  Although BenefitHub merely provided a third-party service, as a good faith effort to resolve this matter,we contacted the vendor to gather additional information regarding the customers complaint.  Per the vendor, they spoke with the customer, on or about July 21, 2023, and informed her that they were issuing her a refund in the amount of $3,166.48. They further informed the customer that it would take **** business days for the refund to process, which they acknowledged.
  
  Regarding the remaining disputed amount of $1,120.  Our records shows that neither BenefitHub nor the vendor collected payment from the customer in that amount.  Rather, the customer contacted an unrelated thirty-party who charged them said amount.  Thus, we are unable to assist the customer with the remaining disputed amount.    

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would rather give 0 star if that possible. We bought our flight 6 months in advance with "no change fee" option. We had to reschedule our flight and we still call 2 months in advance. When I called, they were charging the full ticket fee and blaming it was the airline. I spoke with airline and airline agent also explained on a conference call with Benefithub agent. However, next day benefit hub was asking even higher (3 times) change fee. Eventually we lose our full fair. I would not recommend their site. I talked 3 days and each agent was giving me different contradictory explanation.

  Business Response

  Date: 07/19/2023

  This is to address the complaint# ******** with the Better Business Bureau regarding pending refund/Changes. We take customer concerns very seriously, and we apologize for any inconvenience or frustration this situation may have caused.
  
  After thoroughly investigating the matter, we have taken the necessary steps to address your complaint and resolve the issue. We understand the importance of providing excellent customer service and strive to ensure that all our customers have a positive experience.
  
  Based on our findings, We found out that .Customer Called on 7th July to make the changes/Cancellation, She was advised tickets are non refundable and changes will cost her the fare difference and change penalty is waived off, She said she will call back. She again called on 12th July to make the changes and she was again advised the and fare difference which she misunderstood as change penalty, She said she will call back. Now today on 19th July she agreed to pay the fare difference and we waived off the change penalty and her tickets are changed and confirmed, New ticket numbers are shared with her on an email.
  
  Resolution: Changes done with fare difference ******USD per passenger.
  
  We believe that the steps we have taken to rectify the situation are in line with your expectations and demonstrate our commitment to customer satisfaction. We sincerely apologize for any inconvenience you may have experienced and assure you that we value your feedback as an opportunity for improvement.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a part of benefithub through my employer. I had the WORST experience booking a flight through benefithub.tripplanet.com. They lie to your face, disrespect their customers and make random ****************** that do not even make sense.I book a flight for a friend using the 15 min price lock guarantee that they boldly claim on their website. It said one of the ticket is being confirmed and one of them was not booked with ****** Airlines. I called their Travel Support phone number ***************. One of their representative picked up.I told them what happened. The representative said one moment, and just shuts off my phone. Keep in mind my payment has been confirmed, and so I thought maybe it was an accident. I call again, and this time I say "Hello" and they shut off my phone again! At this moment I am already ******, so I called the third time. This time, another rep picks up the phone. I explain her what happened again and what the last rep did to me. She apologizes, and then starts confirming the flight details. 2 mins in - she says the price has increased for ****** Airlines and I have to pay extra. She has no idea I also paid for the checked baggage, and I have to repeat that 5 times. 10 mins in - now she says my connecting flight has also increased. So my total now has gone from $340 to around $450! This is literally unacceptable. I asked her what the h*** is the purpose of price guarantee if you can change prices literally on the fly. Literally ridiculous.I am not even sure if my card will be charged, but I sure as h*** will dispute that. Never will be using this service again. Completely unacceptable behavior and a clear violation of terms and conditions.

  Business Response

  Date: 07/24/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site,where they can make their purchase and/or reservation directly with the vendor.  BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our clients employers.  Further, the customer utilized our platform to book their reservation with a vendor at a discounted price.  Thus, the vendor made the reservation and collected payment from the client rather than BenefitHub.  Though BenefitHub merely provided a third-party service, as a good faith effort to resolve this matter, we contacted the vendor to gather additional information regarding the customers complaint.  The information provided is as follows.  
  
  It is common for flight pricing to fluctuate.  Due to a pricing increase the customers card declined, which required them to rebook. Upon speaking with the customer on the phone and explaining the aforementioned, the customer elected to cancel the booking.  Subsequently, the customer called back and attempted to book another reservation; however, due to the influx in pricing,the customer declined to proceed with the booking.  At this time, the customer has not been charged for anything.

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on 7/9/23 for $1,568.85. My hotel was not confirmed with Benefithub but my credit card was charged. Benefithub claimed that they never received payment even though I had my credit card company on a 3 way call with them confirming the charge. Benefithub has not given me a refund or hotel confirmation even though I was charged!

  Business Response

  Date: 07/24/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site,where they can make their purchase and/or reservation directly with the vendor.  BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our clients employers.  Further, the customer utilized our platform to book their reservation with a vendor at a discounted price.  Thus, the vendor made the reservation and collected payment from the client rather than BenefitHub.  Though BenefitHub merely provided a third-party service, as a good faith effort to resolve this matter, we contacted the vendor to gather additional information regarding the customers complaint.  The information provided is as follows.  
  
  The customer was charged accordingly and immediately sent a confirmation.  After receiving this complaint, multiple attempts have been made to reach the customer via email and via telephone; however,the aforementioned attempts were unsuccessful. For their convenience, we have attached a copy of the confirmation sent to the customer, upon booking, and welcome the customer to contact should they have any additional questions or concerns.   

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took advantage of me and took the money for my tickets and will not give me a credit or refund I had something come up and o couldnt make my flight I called before and they stated that I cant change my flight and I called again and they wont Change my flight or give me s credit they stole my non for my flight this is the worst company and I would not recommend any one to go business with this company they are a scam they try everything in there power to take your money and theyre customer service is the worst they dont care about there customers I didnt even receive my tickets for the flight of any confirmation about the flight or anything Im thinking of hiring a lawyer to get my refund.

  Business Response

  Date: 06/27/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our platform is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor. BenefitHub neither receives payment directly from an employee nor makes reservations on the behalf of any employee.
  
  We are reviewing the customers complaint to determine if we are able to provide a mutually desirable resolution.  Our effort to achieve the aforementioned requires us to obtain additional information from the Vendor.  We ask that the customer allow us 5-7 business days to investigate this matter further.
  
  In the meantime, should the customer have additional information or questions and considers, we encourage them to contact our customer support team, at **********************.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20200852
  
  I am rejecting this response because:
  They havent given me any 
  Sincerely,
  
  *********************

  Business Response

  Date: 07/13/2023

  BenefitHub serves as a third-party employee discount marketplace.  Our product is provided to employers, through which such employers may provide third-party products as a benefit to their respective employees.  Our platform allows employees to access and purchase personally relevant benefits.  Once that individual selects the benefit of their choice, they are redirected to the vendors site, where they can make their purchase and/or reservation directly with the vendor. BenefitHub neither receives payment directly from an employee nor makes reservations on behalf of any employee.
  
  We have reviewed and investigated the customers complaint.  Our research shows that the customer is likely an employee of one of our clients employers.  Further, the customer utilized our platform to book a flight with a vendor at a discounted price.  The vendor made the reservation and collected payment from the client rather than BenefitHub.  Though BenefitHub merely provided a third-party service, as a good faith effort to resolve this matter, we contacted the vendor to gather additional information regarding the customers complaint.  The information provided is as follows.  
  
  On June 6, 2023, the Customer utilized the platform to book a flight with ******* Airlines, scheduled to depart on June 16, 2023, and to return on June 18, 2023. The customer utilized her departure fight; however, failed to show for the returning flight.  Per vendor policy,along with many other airline standard policies, the tickets are nonrefundable and do not qualify for future credit. Thus, we are unable to assist the Customer with her desired resolution. 

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20200852
  
  I am rejecting this response because:
  They did not notify me prior to booking. When I spoke with the representative they stated I can reschedule they fight I had an emergency come up and I couldnt make my flight I also called the company way before letting them know I needed to reschedule my flight they stated call back 24 hours or the fight I called them at the same time of the flight. I was told then they will give me a refund for the inconvenience on there part I this company is the worst the stole my money while I had an emergency I would never just no show the company is trying to do everything  in there power to keep my money I will never do business with them an what there doing here will catch up to them.
  Sincerely,
  
  *********************