Business ProfileforAmscot Corporation

Im a homeowner, and at the end of the year my insurance company sends me a check, from monies thats left over, I went to Anscot to cash check, because banks were closed, and I was racially profiled, and told they wouldnt cash check, I was asked during transaction what was the purpose of check, asked for manager, was told they couldnt cash check, while the lady in the background was laughing and picking because they wouldnt cash check.

May 9, 2024
Via Web Form

Better Business Bureau

Re:       ********* *****

To Whom It May Concern:

Amscot is in receipt of the consumer review of ***** ******** (“Mr. ********”). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot’s part.

Mr. ******** came to Amscot to cash a check.  Federal law requires Amscot and other financial institutions to obtain, verify, and record information that identifies those individuals who conduct certain tractions, such as cashing checks.  Accordingly, Amscot requires customers to show valid government-issued photo ID and to provide their name, address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details.  This government-mandated practice is prominently displayed in the lobby of each Amscot branch.  The same information, along with Amscot’s privacy policy, is also available on Amscot’s website. 

            In this instance, it was necessary for Amscot to verify the check before cashing it.  Unfortunately, verification was not possible at the hour Mr. ******** came to the branch.  Accordingly, Amscot was unable to cash Mr. ********’s check at that time.  This decision was entirely unrelated to Mr. ********’s race and any claims of racial profiling are without merit.

Amscot sincerely apologizes to Mr. ******** for the negative experience.  Amscot has reached out to Mr. ******** directly to address his concerns.  Mr. ******** has stated he is happy with the resolution.

                                                                        Sincerely,
                                                                        Amscot Legal Department

cc:       Board of Directors, General Counsel/Chief Compliance Officer, Vice President of Human Resources and Customer Care