We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Fitness Center

Crunch Channelside

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Crunch Fitness for Deceptive Cancellation Practices To Whom It May Concern,I am writing to file a formal complaint against Crunch Fitness for engaging in deceptive and unfair business practices related to membership cancellation. Despite multiple attempts to cancel my membership, Crunch Fitness has continued to charge me without my authorization.Nature of the Problem:1.Failure to Provide a Simple Cancellation Option:I initially contacted Crunch Fitness by phone to cancel my membership, but I was told that cancellations can only be processed in person. This requirement is unreasonable and may violate consumer protection laws that mandate businesses provide an easy and accessible method for cancellation.2.Continued Unauthorized Billing:Despite my verbal request to cancel and subsequently sending a cease and desist letter requesting the termination of my membership, Crunch Fitness has continued to charge my account. This ongoing billing is occurring without my consent and is causing financial harm.3.Potential Violation of Federal and State Laws:Requiring members to cancel in person, despite prior cancellation attempts, may violate federal consumer protection laws under the *** Act, which prohibits unfair or deceptive business practices. Additionally, New Jersey consumer protection laws require that gym memberships provide a clear and reasonable method of cancellation.Desired Outcome:I request that the *** investigate Crunch Fitness for engaging in deceptive practices by failing to provide an accessible cancellation process and continuing to charge customers after legitimate cancellation requests. I also request that Crunch Fitness be required to refund all unauthorized charges and modify their cancellation policies to comply with consumer protection

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to file a complaint regarding the unfair and unreasonable practices at Crunch Fitness Channelside related to their membership cancellation process.Joining Crunch Fitness was easy, as I signed up online, but canceling my membership has been a prolonged, frustrating experience. I was recently forced to move due to Hurricane ******, which severely affected my home in *****************. When I informed Crunch Fitness of my situation and requested to cancel my membership, they informed me I needed to visit a Crunch facility in person to sign a form. I questioned why I couldnt cancel online, as I had initially joined online, but they insisted on an in-person visit.After spending two hours driving to the Crunch facility where I held my membership, I explained my circumstances to an employee named ****, who instructed me to email my situation, along with photos of the flooding as proof. Its baffling that they would require this level of evidence, given the widespread impact of the hurricane in our area. The insistence on sending further documentation, after already discussing my displacement, seems excessive and unaccommodating.Furthermore, their policies appear misleading and unreasonable. While they advertise a $9.99 monthly rate, I was charged $19 monthly and was also billed an initiation fee. I have not been able to use the gym due to overcrowding, and my experience with their policies has left me highly dissatisfied. This policy of requiring members to jump through hoops to cancel, while making joining easy, reflects poor business ethics.I am requesting a full refund of all fees paid, as I have been unable to use the membership and believe the cancellation policies are unreasonable and exploitative. I hope that Crunch Fitness is held accountable for their poor business practices and lack of transparency.Thank you for your attention to this matter.*** ***** ************

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2024 I went to Crunch Fitness to physically terminate services with the organization. The manager onsite refused to cancel my policy. They informed me I have to notify them 30days which I provided that day. They refuse to cancel my policy and as of today continue to take monies out of my account. I emailed ********************** and have not received a response. There is no telephone number to contact corporate office to resolve my issue.

    Business Response

    Date: 08/03/2024

    The ** of the location is going to call *************** and process the cancelation.  Sorry for the delay and added steps.

    Customer Answer

    Date: 08/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crunch fitness failed to process my cancelation when I followed the process outlined in their policy. I cancelled in person, took it in writing to their location and sent an email when I initially cancelled my membership. They continued to charge to me when they weren't authorized to do so. After months of being charged by them, I finally put a stop payment on the charge then Crunch Fitness contacted me to update my charges. I provided them proof that I cancelled but they wouldn't respond back after that. Now I received an email that they've referred me over to collections.

  • Initial Complaint

    Date:02/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is claiming I must show up in person to cancel my membership. They also claim I owe 1 month of fees after I cancel my membership.

    Business Response

    Date: 02/29/2024

    This response is taken verbally:

    The consumer account is showing as pending as there is a 30 day notice and this will cancel 3/13/24.

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 19th 2022 I opened an account at *********************************************, Tampa *******. I was 16 at the time and no minor consent form was filled out. I used the gym briefly and paid the fees necessary to keep an account. After I moved to a different gym I called and an employee had explained that the account was closed. I called them after they sent me a email saying my account is in collections, they say the amount I owe is $350. Now they have been threatening to send this to collections and thus appearing on my credit report. Ive requested validation of this debt, a contract with a minor consent form. Under the Fair Debt Collection Practices Act a minor cannot enter a legally binding agreement. *** explained this to them and they have stated it doesnt matter.

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Crunch Fitness at ************************************************************************** to cancel my membership on March 1, 2023 because all three nearest Crunch Fitness locations are 30 minutes drive from my house. She said that one extra month membership fee is required to close the account and I need to come back on April 1 to sign papers. I told her I cannot pay for the service I will not use and I cannot drive one hour round trip again to sign papers on April 1. She didn't close my account and continue to bill me March fees of $85.98. I paid the fee so I can close my credit card even though I didn't use Crunch Fitness in March. I went to this location 2 months later to ask to close the account. She gave me manager's email. This manager didn't reply my email for a month and asked me to pay for 4 months of membership fees $128.96 to close the account. I replied that I cannot pay for the service I didn't use. This manager never replied my email. I received email from the corporate office that they will put the accumulating balance to collection.

  • Initial Complaint

    Date:04/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this location to cancel my membership. I am not currently in the area anymore and cannot go in physically. I have sent three letters only for them to say they haven't received any of them. I have also sent two emails that have gone unanswered. When I called they told me I needed to send a letter. Absolutely ridiculous that I can sign up in seconds online, but have to go through all this c*** to cancel.

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I told the crunch to cancel my membership in December 2020 as i was leaving Tampa to go back to **. Crunch channelside told me my membership would be canceled. In January 2021, I visited Crunch fitness in ************, ** who emailed crunch fitness in Tampa, Channelside. Crunch in ************ received a return email stating my membership is deactivated. Since then, i have continually been charged by crunch fitness. I have called numerous times on my own and with family members. They keep telling me they won't cancel my membership until I pay my balance. The reason I have a balance is because they keep charging me for a membership I no longer have. I am a college student and I feel this is a terrible business practice for them to continue to get away with. I see other complaints for the same exact reason.

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed the Manager and called who said I would have to go inside the club to sign a cancellation form or I could mail a certified letter to the club address. I explained to the manager that I am no longer living in the area and could not come in. I am going overseas for so sending a certified letter is out of the questions as well. I also explained that I have revoke authorization to process my card as well. He stated I will be reported to the credit bureau if I don't complete one of the two process above or continue to pay. The process to cancel is this complicated but all you need to do is sign up online to get started.

    Business Response

    Date: 11/14/2022

    This response was taken verbally by the BBB:

    At this time it appears that the consumer has been approved and the account has been canceled and complaint resolved. 

    Customer Answer

    Date: 11/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********

Crunch Channelside is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.