ComplaintsforCesar's Flooring Services Inc

• Initial Complaint

  04/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid Caio $6600 for 2 bathrooms. The transactions were paid 1000$ at the time per his request starting on February 6th and last transaction on February 17th. We interviewed many providers since we were looking for a good quality of job for our 100% waterproof showers. **** was pretty expensive but we valued his approach and that he is a friend of our realtor. **** started pretty good on the 1st shower but everything went downhill with the 2nd. He brought his friend who is not legal to work in the ** and has no experience. Hes been working nights after his school while we were not at the house and he was coming on his own. The shower quality was very bad and I personally had to redo his job because **** became rude and refused to come fix anything or return the money. The shower pan wasnt grouted or sloped properly. The water didnt flow to the drain. Our expensive drain system was grouted over so we cant remove it for cleaning without destroying it. The walls, niches and curbs didnt have any grout. The very expensive tiles were cut with a cheap blade so most of them were chipped. The niche was not level and leaned to the side. The openings for the water lines are so big and not centered that we cant cover them with anything available on the market. The floor tile is put so far from the walls that we cant cover it with any of the baseboards. we had nails going through the wall to the living room after installation of the niche. they told us to fix the wall on our own. The waterproof Go Boards we bought (very expensive) werent installed properly (not insulating with the paste we bought in between them). so the walls are not waterproofed as we requested. And many more complaints. We request a refund for the 2nd bathroom of 50% . we request 80% of the niche he charged us extra. we request 50% of the cost of the very expensive drain I paid for and it was destroyed by ***** (his friend). Total of $1800. We will ask for $2000 more ($3800) if we go to the court.

  Business response

  05/22/2023

  I would like to start this letter saying that in many years of being in this business, I have never. Ever had such a bad experience as I have with this costumer. We do around 3 jobs a week. 12 15 jobs a month and I have never had one bad review. This lady, whos trying to get money from me, shes also trying to do with others workers that worked at her house as well. I wasnt the only one. She found me on ********* as well as how she found the electric guys, painting, drywall and some other workers when I got there to do the bathrooms, she already had problems with the last guy who started the bathrooms. He left. While I was working there I saw them having a big argument with another worker, who left the job because he couldnt handle them. The worker literally said im out here with my workers, you guys keep calling me at 10pm about some little dust in the wall he left as well with his workers I remember her coming to my bathroom and saying that she would go to BBB against them and get their money back. As I continue do to the bathroom she wouldnt stop coming to the bathroom door and give compliments about my work.. she would stand by the door and compliment my glasses my work it got to a point that I was already feeling very unconfortable. 3 days after I was working there, they invited me to their wedding. Which I thought it wasnt very commum since they just have met me 3 days before.. they asked me for my email, that now I was their friend and all of that.. which was making me feel really unconfortable at their home because of how much compliments they would give me a day.. . After I finished both bathrooms they started calling me and sending me texts to come to the house and clean this or clean that but the whole house was a completely mess since everyone was working there at the same time (drywall people, painting people, electric people) all of them she found on ******** and most of them couldnt even speak english after 3 months she texts me asking for my workers work ***** saying that they were working ilegally and all that but she found everyone on ******** and never asked for any of that before the work started. Which make me think about their real intentions while I was doing the job she used to come to the door and say things like omg caio, youre the best.. we had problems with everyone but nothing with you.. you should make a website and post all your great work.. youre the only one who stick with us until the end . But at the end of everything she came to BBB just like she did with the other workers. I have never had a complain about my job. I only have great reviews and this lady in her first house, finds everyone on ******** then goes to bbb against everybody and also asking for peoples greencard and work ****** months after the jobs are done. I would never do a bathroom like she is saying. I have pictures of the bathroom and I can prove all the lies that she is speaking about. Her husband was doing the plumbing in the house, bathrooms and kitchen.. one of the complaints she said the water lines werent centered.. I think she should have said that to her husband, who was the one who installed them.. by the way, I lost many days of work there because he would say the bathroom was ready and I would get there with my workers and he would be working in the plumber for hours as we had to wait for him that happened for a few days.. one of the days we got to work and find out there was a leaking in the bathroom and kitchen, they got to the house and called the cops because they thought the worker they had an argument with broke in the house and did it which wasnt the case because her husband was the one working with the plumber. I was very patient and nice with them. After all the bathroom was done just grout in one bathroom was left, I sent a worker of mine back then, he owns a tile company as well.. just to go there and grout the bathroom.. since I was already feeling very unconfortable there. He went there and they got mad because it wasnt me going there. They also were upset I didnt go to their marriage. Anyways, I know in this business we can meet people that acts with bad faith and try to get money from hard work people. I can say its been a great journey so far with a lot of great people I have met throughout this years. I have all the pictures of the bathrooms with me and I would never leave a job like shes saying.  

  *****, here im sending some pictures of the first bathroom as well.. the one she says in the letter she didnt have any problems with but im sending it anyways. A lot of lies she told in that letter man.. I came back, grouted the parts she asked, also cutted the nails that did go trhougt the  drywall but we came back, cutted them and went to patch it but they said they could do it since they were patching and painting the whole house.

  Customer response

  05/29/2023

   
  Complaint: 19992536
  
  I am rejecting this response because:
  
  

  I appreciate the Caios time for the response. Unfortunately he is addressing a lot of the issues not associated with the second shower. We had no issues with the first shower he did for us. Because it was primarily done by him. On his complaints about us needing more time we responded with that he can reschedule us around his schedule. We had a lot of things going on among with our full time jobs. On what he was continuously getting mad. We explained to him that we would like to make it our dream house and didnt want to be rushed by anyone. He had no issues with that. All of the complaints are made about the second shower. At the time when I had a disagreement with another contractor who did absolutely unacceptable job (nothing about the dust but the major issues) **** was present in the house with his worker. They saw a bad job of another contractor and my legit complaints. They were absolutely on our side and confirmed that it was not unprofessional of the other worker to stormed to our house, started to yell at us and not even look at our complaints we had. That very day **** asked for the rest of the money even though the second bathroom was not even a half way done. Next morning his worker showed first at our house, per words of ****. They noted that the tiles didnt stick to the wall and they had to remove them. We were not at the house and busy with our wedding preparations. I asked them if there was any leak and they said they didnt see any leak. So the question is what was truth on it. We paid them additional 500$ for their time. To cover *********** we had to call the police to note the damages with a suspect who might have done it. We noted our previous worker who was aggressive at our house a night prior. When **** and his worker heard that the police is coming they very quickly packed their stuff and run from the house. His worker mentioned the immigration issues. Thats when I started to question myself - who is at our house and who is this person, does he have USCIS green card to work in the **? **** came back on his own and mentioned his workers immigration situation not being resolved. We didnt mind at the beginning since ***** was coming to the house with ****. Since **** received all of the money from us he stopped coming to our house to complete the job. We had to beg him with multiple requests, every week when he will come to the house. We thought the second bathroom will never be done since **** stopped communicating with us and started to feed us with continuous promises to come back. Now he was saying I will be at the house tomorrow but he never showed up back and kept sending his assistant to our house on his own. One of the times he wanted to come to our house but a couple hours prior he said I will send my guy after 9pm to our house. I felt so bad for ***** and asked to dont send a poor kid that late. He will not see anything there that late and we need a quality of job. I asked **** if he is coming too and he said he is in ******* for a long time. The second bathroom was completed by *****. When we came to the house we saw the details mentioned in the original complaint. We got the same response every time it is how it was or we cant do anything about it. Thats why we asked for some help from BBB. We spent very long time interviewing different contractors and trying to find a good one. We selected **** because he was a friend of our realtor. We were very happy with the first shower as **** mentioned but the second shower went downhill because it wasnt done by **** but ***** who we dont even know who he is. **** refused to disclose the company name of ***** or full information for the tax purposes and just simply knowing who comes to our house on his own. I think as the owners of the house and their employers we deserve to have this information disclosed. Since we havent received the quality of work which **** provided us with the first shower we wished to offset the price for the second shower. **** got very upset and blocked us. He started to communicate after BBB helped us with this issue. Were very grateful we can someone to help us with the issue and get some respectful communications going on without throwing mean words our way. We paid **** on time and paid him what he asked and more. We didnt sign up for the Lucass work but for the Caio quality he promised us. We were very happy with the first shower and honored to invite him to our wedding to have some great time with our realtor friend. Im very sad **** took it as an attack and never showed up for our wedding. This is a personal issue which doesnt belong to this complaint but it again showed ** his disrespect. There is no harm of politely declining the offer. Same as if **** didnt like us talking to him he could politely asked ** to dont talk to him. We didnt know there was an issue since he was a lot on his phone and talking to *********** 

  
  Sincerely,
  
  ****************

  Business response

  05/30/2023

  Thank you BBB for the opportunity to tell my side of the story. I wanted to be clear that I was the one who did the bathrooms. Both of them. My helper back then only went there to grout it. all the installation, preparation, was done by me! A lot of lies were told in her letter. saying that walls, curb and niche werent grout it?? I sent pictures proving that they were all grouted. saying that opening for waterlines were too big she couldn't find anything in the market? i sent pictures proving the rounded cuts I do around the pipes. Perfect size. saying that the water lives weren't on the center? her husband was the one who did the water lines and plumbing. he probably did the pipes too close to each other and now he can't find the right hardware for it but trying to blame me for that? thats insane. my cuts were perfect rounded around the pipes he installed.  I have never said anything about anybody immigration status. She started asking after months of the job getting done. The nails she said it went through the wall, that's right. It did. but she saying that we told her that was her problem and for her to deal with? completely lie. we went back to the house, grouted the little spot by the curb that she sent a picture now, that spot was re grout it and the nails were cutted and we were about to patch the wall when she said "oh no, don't worry. I have to patch the whole house and painted anyways''. the floor tile she said its all far from wall and no baseboard will cover? completely lie as well. i left them all in a space that the baseboard would cover. she sent a picture of the tile next to the baseboard but she probably dont know that the baseboard is larger than the ********* so that will be covered. saying that I didn't use that waterproof paste between the boards? Also a lie, I sent pictures that shower the paste between the boards. I think it was truly disrespectful the way they were treating the workers at her house. Everyone found on market place of ********* she had problems with all of them and I was the only one who stayed until the end to finish the job. Came back to the house many time after they keep texting me to come back. I am always here for futher explanations. Thank you.

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