Complaints

This profile includes complaints for Valet Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Valet Living, LLC

  10150 Highland Manor Dr Ste 120 Tampa, FL 33610-9712

  
• 

  Valet Living, LLC

  100 S Ashley Dr STE 700 Tampa, FL 33602-5358

  
• 

  Valet Living, LLC

  8200 Springwood Dr Irving, TX 75063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Valet Trash multiple times about my trash not being picked up. This has happened on 15 different occasions. Each time I contact customer care and representative state a manager will call me. Two years later and Ive yet received any call. But Valet Trash continues to get my money while providing poor service. Valet Trash doesnt take customer complaints seriously. In fact they completely ignore and disregard customers complaints. The service provided by Valet trash is atrocious . I have ring doorbell video footage for all 15 times my trash wasnt picked up. I pay for a service in which Valet Trash fails to ********** trash should be collected each time I put it out on trash collection days. This is unacceptable and its quite obvious that Valet Trash doesnt value their loyal customers . If you cant truly service your customers as they deserve then get out the business. Because right now your service is worthless yet I still have to pay for it. At this point my account should credited due to the awful service Ive received.I will definitely make sure share my experience on all social media platforms. So that it will warn potential future customers of the horrible service in which ******************** Trash provides.

  

  Business Response

  Date: 03/28/2025

  Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for any inconvenience youve experienced and understand how frustrating this situation must be. We truly appreciate your patience as we work toward a resolution.
  After thoroughly reviewing the issue, we have taken immediate steps to address it. Our onsite leadership team has added you to our tracking system for ongoing monitoring to ensure the matter is properly managed.
  Once again, we apologize for any disruption this may have caused and appreciate your understanding. If you have any further questions or require additional assistance, please dont hesitate to contact us at ********************************** or call us at ************.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have to pay a monthly fee to Valet Living every month which is contracted through my apartment community. This is mandatory fee. Every week at least once, sometimes 2 to 3 times a week I have to call Valet Living to advise them that my trash wasnt picked up. Every time I ask for a manager to call me back as this happens every single week. Why do they advertise a service they are not able to complete? Last night my trash wasnt picked up again which results in animals coming and dragging the trash everywhere which is left for me to clean up. I refuse to do that anymore. If we can not come to a resolution on how you to do your job and complete the service youre advertising, I am going to have to see about a suit and getting my money back on a service I dont receive.

  

  Business Response

  Date: 03/24/2025

  We sincerely apologize for any inconvenience you've encountered with our trash collection service. Your feedback is valuable to us, and we want to reassure you that we are dedicated to delivering a reliable and efficient service for your community. Our Valet Living operations team is working closely with your community management to address these concerns and enhance service quality. We are actively implementing improvements to boost collection efficiency and provide a smoother experience for all residents. If our Director of Operations hasn't already reached out, they should be in touch soon.

  Please feel free to reach out if you have any additional concerns or specific details you'd like us to address. We appreciate your patience and the opportunity to better serve your community.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ongoing issues with Valet Living and have previously filed a complaint with the BBB which clearly did not resolve the issue. This company does not complete the service I am paying them for. This is STEALING. If they keep it up, Ill seeing them in court when I sue them.

  

  Business Response

  Date: 03/06/2025

  We are truly sorry to hear about your concerns, as this service experience does not align with our standards. Your satisfaction is our top priority.
  To address this matter swiftly, we have initiated a service request and notified the onsite operations leadership for further investigation. Ensuring you receive the quality service you deserve remains our utmost priority. We greatly appreciate feedback from our clients and residents as it helps us improve.
  We are committed to providing all residents with the highest quality of service. If you have any additional questions or concerns, please dont hesitate to contact us at ********************************** or ************.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:03/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had problems with Valet Living trash service for the three years that I have had to deal with them. Most recently in the past two months, It has escalated to a point where I am being FINED by my apartment complex because Valet Living does not provide the services I am forced to pay for. To begin, Last month I began to notice that they would break the drawstrings of trash bags and leave them in the breezeways of the apartment building. This also caused them to drop trash and leave it in the breezeways. More recently, They have failed to pick up trash from my apartment. Most specifically, I placed Trash on my doorstep in the bin on Wednesday February 26th at 4PM (3 Hours Prior to the scheduled pick-up) and it remained on my porch until Sunday March 2nd. This caused the leasing office to levy fines against me because one bag had fallen out of the trash can.

  

  Business Response

  Date: 03/06/2025

  We sincerely apologize for any inconvenience you may be experiencing. Please know that we take your concerns seriously and are committed to providing the service you deserve.
  
  All trash must be securely placed inside or on top of the designated Valet Living trash receptacle to be properly collected. To ensure safety and prevent the accidental collection of personal, non-trash items, improperly placed trash bags may not be collected.
  
  Valet Living is a third-party vendor contracted through your leasing office and does not charge individual residents directly. Any fees associated with your service are managed by your leasing office, and any questions regarding those charges should be directed to them.
  If you have any further questions or concerns, please dont hesitate to reach out. Our team is happy to assist you and can be contacted via email at ********************************** or by phone at ************.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, this company is scammers. I have put up my trash in a nice compact way. While others leave their stuff anywhere. Here is a clip of the young lady that did it. I'm over it. I'll keep filing complaints until I get my issue resolved. My next step is going to media about incompetence.

  

  Business Response

  Date: 03/10/2025

  We sincerely apologize for any inconvenience youve encountered. Your concerns are important to us. We have created a service request and added your apartment to our tracking list for extra visibility. Our onsite operations leadership team is aware of your request and will coordinate with the service valets to ensure proper collection.
  Please ensure that all bags fit inside the provided container and are securely tied without any holes or leaks. We appreciate your cooperation in maintaining a clean environment.
  If you have any further questions or concerns, please feel free to contact us at ********************************** or call us at ************.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charges to remove trash from apartment complexes. Their rules clearly state that let wast will be removed so long as it weighs less than 25 pounds and is double bagged. We adhere strictly to these parameters. The gentleman that works for the company has never once removed the pet waste. I talked to him about it and he said I dont care what the company says, I dont do that. Ive written several complaints to the company, so had the property management company for my apartment and they simply do not care. Terrible, horrible business practices with terrible employees evidently.

  

  Business Response

  Date: 02/18/2025

  We sincerely apologize for any inconvenience you may be facing. We take your concerns very seriously and are committed to providing you with the service you deserve. Our team is working closely with your local Valet Living operations team to ensure future pickups are handled smoothly. If you havent already been contacted by someone from that team, they should reach out to you soon. In the meantime, please feel free to contact us directly if any further issues or questions arise. Were here to help! You can reach us by email at ********************************** or by phone at ************. 

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22895342
  
  I am rejecting this response because: after continued correspondence with valet waste as well as the manager ******, the employee STILL refuses to take our cat litter. We are done at this point and are in talks with legal representation for money weve spent for this service. This is absolutely ridiculous and the company clearly doesnt care. Ive never written a complaint on my life, but by god this is worth it. Poor company, with sad excuses for employees. I had this job when I was younger as well, so this isnt some self righteous privileged nonsense. Im a blue collar working man, and every dollar I make goes towards providing for my family. Im forced by my alarm the t complex to pay for this worthless service and its not right. FIX IT
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business charges $25 monthly to pick up trash from my community (and several others). The fee is NOT optional and it mandatory. When moving into the community there wasn't a restriction but then they changed to only working Sunday-Thursday. They only pick up trash at a specific time but are often late or just don't show up. They have now restricted consumers further by only allowing 1 bag of trash to be taken with any additional bags resulting in additional fees

  

  Business Response

  Date: 02/17/2025

  Thank you for reaching out regarding your concerns with the trash pickup service. We understand that changes in service schedules, limitations on the amount of trash collected, and inconsistencies in pickup times can be frustrating.
  The communitys agreement with the service provider is intended to maintain cleanliness and efficiency, but we acknowledge that any disruptions or changes should be communicated effectively and work smoothly for all residents. We will bring these concerns to the operations team to ensure they are meeting their commitments and explore possible solutions to improve reliability.
  If you have specific missed pickups, please let us know, and we will assist in addressing them. Your feedback is valuable, and we appreciate your patience as we work toward a resolution. If you experience any further concerns or have questions, please reach out to us by email at ********************************** or by phone at ************. 

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am required to pay for Valet trash service through my apartment complex, ********** at ***********. Since moving in at the beginning of July I have had continuous issues with the trash service not picking up trash, which is the service we pay for. They are supposed to pick up trash Sunday-Thursday and they continue to leave trash behind multiple times a week. I follow their procedures and rules, like breaking down boxes and double bagging pet waste, but they do not take my trash or broken down boxes. They went as far as to bring another persons box up and leave it in front of my trash can. I have filed complaints with the apartment complex as well as the company and have gotten no resolution. I am required per my lease to pay $35 a month for this service that is not being completed. I have documented emails and photos with dates this issue has occurred and I want action taken against this company. If you look them up every single review has complaints about the company not completing the service they are paid for. I am not the only person experiencing this within my complex or any other complex they serve.

  

  Business Response

  Date: 01/27/2025

  Our sincerest apologies for any inconvenience you may be experiencing. We are taking your concerns very seriously and want to make sure we are providing the service you deserve. This apartment home has been on our tracking list. In further investigation, it appears that trash pickup has been consistent and has been taking place during the allotted collection days and times. We want to make sure you start receiving the service you deserve. ****** services and operations are partnering with your community management team to ensure this will be addressed in a timely manner. A new service request has been relayed to the management team. We greatly value feedback from our clients and residents. We ****** to provide all our residents with the best quality of service. Should you have any questions or concerns, please feel free to contact us at ************************************************************ or at ************. 

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint against the valet trash service provided at **************** and Townhomes.Details of the Complaint:Date of Service Start: The valet trash service commenced in September 2023.Amount Paid: I have been paying $30 per month since the beginning of 2024, which is included in my ************* Commitment: The business committed to providing regular trash pickup from my apartment.Nature of the Dispute: Since the start of the service, I have experienced repeated failures in trash pickup. My trash has been regularly skipped, and I had to file a complaint with their office after the initial service start to prompt them to address the issue. Although they attempted to resolve the situation following my complaint, the problems have persisted. I am now facing ongoing harassment regarding minor issues with my trash, including complaints about the lid being slightly ajar, even when the bag is securely inside the bin.Additionally, my sister lives in the same community, and she has never had issues with her trash being picked up, despite her lid often being open and her trash not always being in the bin. I even have Ring camera footage that shows her trash being picked up without any complaints or reports being made to our leasing office.Resolution Attempts: While the business did try to address the situation after my initial complaint on 10/20/2023, they have made no further attempts to resolve the ongoing issues Ive been experiencing since that time.I believe this situation is unacceptable, especially considering I am paying for a service that is not being delivered as promised. I request that you investigate this matter and take appropriate action.Thank you for your attention to this complaint.Sincerely,******* ******** ******************************************************************** ************ Apartment 279

  

  Business Response

  Date: 01/24/2025

  Good morning, 
  Thank you for bringing this to our attention. We apologize for your experience and please know we are employing extra measures to meet your expectations. The District Manager will be reaching out to you for more information regarding this case and the issues that you are experiencing. We strive to provide all our residents with the best quality of service. To ensure you receive collection, your apartment home is being tracked and monitored for collection nightly. Should you have any questions or concerns, please feel free to contact our *************** team at ************** or ***********************************

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Against Valet Living Dear Better Business Bureau,I am writing to formally file a complaint against Valet Living regarding their repeated failure to provide the services for which they are contracted. Despite multiple attempts to resolve this issue through phone calls and emails, no action has been taken to rectify the situation.Valet Living has consistently failed to pick up trash from our residence on the scheduled days. This issue has persisted for an extended period, and despite multiple communications to report and address the problem, there has been no improvement.I have contacted Valet Living several times through phone and email, yet I have only received vague responses, empty promises, or no reply at all. This lack of professionalism and disregard for their obligations has caused significant inconvenience for myself and other residents.I am requesting the Better Business Bureau to intervene and assist in resolving this matter. I would like Valet Living to:1.Immediately resume regular and reliable trash collection services as promised.2.Provide a clear explanation for their repeated failures.3.Offer a refund or adjustment for the period during which services were not rendered.Thank you for your time and assistance. Please let me know if you require further information or documentation to support my complaint.

  

  Business Response

  Date: 01/14/2025

  We sincerely apologize for any issues you may have been experiencing. Your concerns are important to us, and we take them very seriously. To address your concerns, we have submitted a new service request. Additionally, our onsite operations management team is working alongside your property management team to develop and promptly implement a resolution. Please note that Valet Living serves as a third-party vendor for your community and does not manage individual resident accounts. Any fees or fines related to the service are determined by your Property Management. For any questions or concerns about these fees, we recommend contacting them directly.