Complaints

• Initial Complaint

  12/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Installation date 12/4 Did not meet the quality standards, and the lights can not be re use after Needs new lights I paid $299/ lights

  

  Business response

  12/15/2023

  Customer hired us to install her Christmas lights that was previously purchased by the customer elsewhere.  The double-sided tape would not stick to the paint that was on the house.  Customer was not charged and tip was returned as well.  We warranty only the lights purchased from our company.  Customer was given 3 referrals for other options and refused.

  Customer response

  12/15/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  i didnt receive any options to fix the issue and I have email and video captured on my property cam showed that they wont be able to do anything for me at this time (email) video shows the jnsfaller told me they are not professional and capable to do the job, that was best they can do ! So I want to know what was those 3 options?I had brand new lights and after your messed up unprofessional installation the lights no longer sticky, are you expecting that I keep a lights that no longer working ?
  
  Sincerely,
  
  *********************

  

  Business response

  12/18/2023

  The lights still do work and the customer had purchased additional adhesive for our 2nd attempt.  As a reminder, soffits should not be painted and house should always be pressured washed prior to lighting installation for better adhering.  

  Customer response

  12/19/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I have purchased new lights for a professional installed (one area only, still has back area to finis),as same condition as when A# 1 were there, No special pressure wash or remove any existing paint needed, and my soffits are very clean at beginning, lights was installed by professional straight and  tight (with new lights) i called the lights company, to order to make the existing lights work is change all the tape to be brand new that needs to be purchased from them, if they wants me keep the existing lights, i will need them order tape from the company and change out on each lights, 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/2/23 A#1 Seamless Gutters replaced my cutters at a cost of $2806. On the day of installation the one area that I could see was the left front ridge cap by the garage and it did not meet with my satisfaction so I asked Ray to address that area. He left prior to checking with me. I was not pleased with the repair. My roof which had been replaced by ******** in February 2023 looked fine prior to the removal of my old gutters so I called ******** to have them check areas I could not see. Their representative took pictures and found 3 ridges that needed repair work for a cost of $1000 which they just lowered to $800. I sent the estimate and pictures to A#1 Seamless Gutters. I realize the gutter contract says they are not responsible for roof damage but since they caused the roof issue when removing the old gutters I expected they would take some responsibility. A#1 Seamless Gutters said they would send out Ray and Trent to do what I consider a makeshift repair at no cost to me. I did not agree to this solution.

  

  Business response

  12/05/2023

  We have been in constant contact with our customer and have been back out to the house to determine what the cause of lifting ridge caps were.  Upon inspection of the said property showed the roofing company had back nailed the old gutter system to the house and did not use the regulation standard of nails in the drip, nor were there adequate amounts of tar used on the ridge caps and of said roof in question.  We have offered a simple clamp and tar method to the 3 ridge caps, which is standard practice, customer has declined.

  Customer response

  12/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: I am not satisfied with the attempted suggestion to “fix” the roof issues they caused. The roofing company I hired installed  the roof without issue and it passed the municipality inspection. The drip edge had to be nailed off at a minimum of 4 inches. The cap shingles were also installed to code and manufacturer specifications. Under no circumstance should my roof look like it does now. A#1 suggested putting a band-aid on the issue and I want a true repair to be performed to get my roof  back to correct standards. I will not be satisfied until the roof is repaired correctly.

  
  Sincerely,
  
  ****** *******

  

  Business response

  12/15/2023

  We do not agree.  The roofer added unnecessary nails to the existing gutter that had to be removed due to the poor installation from the roofing company.  This is an unfortunate situation for the customer and may be a standard practice from the roofing companies to gain additional monies from their customers.  We will not be paying for any roof repairs. 

  Customer response

  12/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  I am disappointed with your not taking responsibility for your workmanship and for blaming someone other than yourselves. Please see the photos shared in my original complaint. I will be posting to social media if I do not receive some type of monetary reimbursement.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When A#1 Seamless Gutter Solutions installed our gutters, they damaged our carport's flat roof costing us $850 to repair. I requested reimbursement from A#1 in writing, but have received no response. Our situation is complicated by the fine print in their estimate which disavows responsibility for any damage they may cause. I'm hoping the BBB can help us recoup that cost making unnecessary more arduous means.Mistakenly, I thought their damage caveat was intended to deal with a home's unforeseen defects and improper construction. In my case, they used it to ***** responsibility for not disclosing the possibility of roof damage ahead of installation and not taking adequate precaution while installing the gutters.Our roof was installed four years ago by a Certified Master Elite Contractor (Top 2% of Roofing Contractors In The U.S.) with over 100 years of roofing experience. Their work was permitted, inspected and approved by the city. Our roof was in excellent condition, properly installed. What could possibly go wrong?When I notified A#1 about the roof damage, I was told this damage could have been avoided if the roof's drip edge were installed differently. However, they acknowledged that was not common practice, nor required by code. They justified the method used to install the gutters as "standard practice." I confirmed with another gutter installer, with over 50 years in the business, that it was common practice. HOWEVER, it's also common knowledge that without adequate precautions it can cause roof damage. This is especially true around a flat roof which is less forgiving than shingles.None of this was disclosed ahead of time, nor does A#1 assume any responsibility for the damage they caused. A#1 even wanted to charge me to help the roofers make the repairs. Without A#1's help, I was told my gutter warranty might be jeopardized. I was not about to pay them to help correct a problem they caused. So we went with a less optimal solution that didn't disturb the gutters.A#1 claims "100% SATISFACTION GUARANTEED"; not my experience.

  

  Business response

  02/16/2023

  ***** was wanting the drip to be undisturbed and sent a magazine photo of a gutter that was installed in tandem with a roof installation.  I explained to our customer that only a small amount of ********************** is installed in that fashion and that was indeed not standard practice.  Regardless we sent the service truck out to check and as well as a roofing company.  The findings were found to be from not the gutter or even the roofing material but the roofing installation itself.  Customer decided to re-hire his roofing company to reinstall the drip and securely fasten to the roof.  Our warranty does not fall within these roof areas.

  Customer response

  02/17/2023

   
  Complaint: 19390790
  
  I am rejecting this response because:

  A#1 DID NOT have a roofing company inspect my roof!!! Only A#1 employees with NO roofing expertise looked at the roof damage. The first visit was the person who installed the gutters. Neither time did their technician do anything more than look and speculate, no probing less they further damage the roof. ---------- Falsehoods and shirking responsibility seems to be the hallmark of A#1's warranty. This is reinforced by the many critical reviews and complaints A#1 has received. The one that best echoes my situation is the following: ---------- 1-*********** Review -- Garrison Urette -- ******************************* -- I am posting this to warn prospective customers that our professional experience with A-1 Gutters is extremely negative and we would highly recommend that people use someone else. A-1 installed gutters on one of our brand new office buildings. They installed the gutters incorrectly which caused substantial damage. When we informed them of the problem they responded with a continuous string of denials claiming such things as the building was old and in bad shape. This clearly wasnt the case since it was new construction and the initial installment of gutters. In short, they are dishonest and do absolutely unacceptable work.
  
  
  Sincerely,
  
  ***********************

  
  

  

  Business response

  02/21/2023

  We did have a roofing company stop by at this location and report back to our company, this is our standard practice.  ********** review referred to is from a building that was left unfinished during the recession, it's common knowledge that a building or house left vacant deteriorates much faster.  This particular building was left with dirt floor inside the shell for many years during the recession and their roof was left unfinished as well, no maintenance of any kind on the gutter for several years.  There is no way to fact check ****** reviews which is always a concern of ours.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩