ComplaintsforInterest Investments, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ive been using the Grifin app to invest on a weekly basis for over two years. My total account value stands at over $6,000 and of that $4,535.80 is in cash. Recently *** tried to withdraw cash from my account via the app by requesting a transfer to my bank account. Each time Ive attempted this I get an error message that reads MFA required. *** contacted the help center from within the app several times and have been told Id get a return reply via email. As of today Ive not gotten any response from this company. My preferred resolution will be to close my account and get all my money returned to me ASAP.Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 18, 2024 I sent email to Grifin-Plaid (Interest Investments, Inc.)customer service ************ (they have no phone numbers) to close our account and return all money in our account - as of today it is $4,449.65. It has been four weeks and we have not received one dollar from them. I asked if they can just send a check and ************ said they don't do paper checks. He said they can't "connect" to our account anymore ( this is the exact same account they have been pulling money out of every week for the past year). Our credit union manager ************************** sent email and told me nothing has changed on our end so why can't Grifin-Plaid now "connect." ************ said he would "re-escalate" it to his engineers. A week later ***** asked for a copy of our bank statement and our routing number and account number to send the money. He said we had to send the documents via BOX website. We sent them. They have all account numbers and routing numbers. THEY HAVE STOPPED EMAILING US!!!! Grifin-Plaid was a fun little way of putting money into the stock market when I first heard about them on local Los *************** about 4 years ago, but now dealing with their partner ***** and trying to close account and get our money has turned into a time consuming nightmare. My cell is ************ and our house is ************. Thank you very much. ***** and ***************************.Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ive been trying to reach out to this company for weeks now. There is no direct number to contact everything in via email. I am trying to close out my account and withdraw all my funds of *******. I have tried linking and delinking my bank accts numerous times and even tried adding different accounts and still the issue persist. They are making it really difficult to withdraw your own funds from this app. I have seen numerous people have the same issue as I do and no one is ever getting back to us to even try and resolve the issue.. I have reached out twice within the last month and have yet to even get a response. I continue to get an error message of unable to connect funding source. I dont know what else to do and I am in need of my cash.Initial Complaint
03/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was using the Grifin app to invest $1 every time I bought something. I'd gotten low on funds and needed that money at that point and tried to withdraw it. It told me I wasn't authorized to do so, so I contacted support and they asked for a screenshot. I obliged, and they told me they needed a picture of me with my ID. Again, I obliged. Then nothing. I told them I didn't want to file a complaint, but I would. Still no response. So here I am. They owe me $116 as of 3-7-24. I'm SO sick of being ignoring and I feel like I've been robbed.Business response
05/17/2024
*********************************
Trade Practice ************************************************* are writing in response to the complaint filed by ******************* (ID *********, which we received on March 11, 2024. At Interest Investments, Inc, we take customer satisfaction very seriously. We appreciate the opportunity to clarify the situation and the steps we have taken to address her concerns.
Mrs. ******** complaint pertains to difficulties she encountered while attempting to withdraw funds from her account using the ********************** app. She reported that she was unable to withdraw her accumulated investment of $116 as of March 7, 2024, and faced several procedural delays during her communication with our support team.
Upon receiving Mrs. ******** withdrawal request, our security protocol required verification of her identity to ensure the security of the funds and compliance with regulatory requirements. We requested a screenshot and subsequently a photo of ******************* with her ID, as part of our standard verification process.
We are pleased to inform you that as of March 12, 2024, ******************* successfully withdrew her funds.
Sincerely,
***********************Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an issue with a new card and had to delete my funding account and start over but it did not resolve the issue. Customer support has responded twice over 15 days but I have decided to close the account but it will not allow full withdrawl and nobody is responding anymore.Business response
04/17/2024
*********************************
Trade Practice Specialist
Phone: **************
Dear Ms **************** are writing in response to the complaint filed by ****************** (ID *********, which we received on February 22, 2024. At Interest Investments, Inc, we take customer satisfaction very seriously. We appreciate the opportunity to clarify the situation and the steps we have taken to address his concerns.Upon reviewing ********************** account and the issues he encountered, it appears that the difficulty in withdrawing the full amount from his account was due to the mandatory 2-day settlement period that follows the sale of stock, as per standard regulatory requirements. This settlement period is a federally-required practice that ensures all transactions are properly cleared and settled before the funds become available for withdrawal. This practice is clearly communicated in our *********** that our customers can easily access via our mobile app or website.
****************** attempted to withdraw his funds before this settlement period had concluded, resulting in the inability to withdraw the full amount at that time.
We are pleased to inform you that immediately upon the settlement of his funds, as of February 24, 2024, ****************** was able to withdraw the full amount from his account with no issue.
Sincerely,Interest Investments, Inc.
Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I closed my account and was supposed to receive my funds along side with all the profits from my investments In October 25, 2023. I have been in contact with an agent via email, back and forth, will no prevail. I want my earnings.Initial Complaint
02/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had an account with ********************** and decided to close it which I did but they never sent me my balance.Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
For a week now I have been initiating a withdrawal of funds out of my account, and after one or two days the request has been canceled internally. So I emailed **************** they told me they would get with their brokerage firm and get back to me. They never returned an email and so once again I initiated another withdrawal And the same thing happened. After one day, the withdrawal was canceled internally again reached out to customer service. Explaining I needed to obtain this withdrawal from my account. Again ***** from **************** told me the same thing, that he would reach out to their brokerage company and get back with me. Again, I never heard from *****. I thought the issue may be with my bank account so I deleted that bank information and added a secondary bank. I then sold off all the stock, and initiated a withdrawal for the full amount of my funds, so that I could receive my funds and close this account. . Once again, same thing happened. I have sent one final withdrawal request and email to request my $341 into my secondary bank account I need to get this resolved, or I will be shaking, legal advice or criminal charges for theftInitial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I invested in this company after seeing it on shark tank it seemed really cool to be able to invest in money where you shop so I started investing with them after a while I decided to stop it and I just let my money sit in the account for a while and then I decided to close my account so I followed the steps for account closure and waited a week and went back on the app and the same msg was still there saying that they will sell off my shares of stocks and I will be able to transfer my money back to my account, well it's been about 3 weeks and 2 separate chats with their customer service. One of the reps said my money will be ready by the end of the week and that was 2 weeks ago. The latest chat with them was asking for me to send screenshots of what my app says and I never heard back from them. I have $233 in there that I want back. I don't know how this is legal in ****************************.Business response
09/11/2023
We resolved the customer's complaint on August 25, 2023. To protect our users privacy, we are not providing you with any details of our resolution. Our user may use their discretion in sharing our response directly with you.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I initiated closing my account on *********. As of today 7-26-2023 I still have not received my money. Ive followed the steps and have been told its a glitch. They continue to put me off and not give me my money. I have screenshots of my account along with chat transcripts. I have more than what has been uploaded.Business response
09/11/2023
We resolved this customer's complaint on August 2, 2023. To protect our users privacy, we are not providing you with any details of our resolution. Our user may use their discretion in sharing our response directly with you.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
12 total complaints in the last 3 years.
11 complaints closed in the last 12 months.