Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delintz Dryer Vent Cleaning Service performed a dryer vent cleaning at my residence on Wednesday March 6, 2024. During the process, the technician bent back the top of the vent cover. He later told me that he needed to do that to access the vent with his hose. He also told me he would bend in back into place and tape it. He completed the job and as far as I could tell, all was well. Afterwards, I climbed on the roof and saw that the vent was obviously irreparably damaged. Aside from negatively impacting my homes appearance, it creates the potential for leaks and is unacceptable to my HOA. I had to contact a roofing company to have the vent replaced at a cost of $650. I am demanding reimbursement for this amount due to the damage caused by their employee. I have attached a pic showing the damaged vent cap as well as the original invoice from Delintz and the invoice from ******** Roofing for the dryer vent replacement.

  Business Response

  Date: 09/11/2024

  We certainly addressed the complaint. Rarely, it is necessary to bend back a hood in order to send our cleaning tool down. We certainly secure the hood with metal tape when the work is complete. After the concern about water intrusion our technician went back to client and used a water hose to prove water would not penetrate the taped hood.

   

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22149147
  
  I am rejecting this response because:

  It is ludicrous that they feel it is okay to destroy a vent and tape it back together and that makes it okay. This is my property that they destroyed, and I had to pay $650 to repair. There was no offer on their part to replace the damaged vent. Taping it together does not make it as it was. It was an eye sore and negatively impacted my house's appearance. I live in a deed restricted community and the *** would not allow a taped-up vent that is visible to all.  
  
  Sincerely,
  
  ******* ******