ComplaintsforCommercial Lighting Company

• Initial Complaint

  06/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  CLC Bulbs has shipped us some very expensive LED bulbs that we did not order or ask for. We have no use for these bulbs and they are a **** fraud and keep sending invoices in excess of $1000.00. We are a small family owned company and how ever they got our address and what ever they send will not be paid for as we did not authorize the so call order/purchase. Looking at the reviews and complaints they are existing by stealing from companies with unauthorized shipments of light bulbs. I would expect the BBB to shut down this type of fraud and prosecute the company owners/leadership. The bulb item # is JLT8185H 4 foot LED bulb.

  Business response

  07/09/2024

  July 9, 2024
  
  
  
  RE: Complaint ID: ********
         ****** ******************
         425 **********************
         Missoula, MT 59873
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ****** ****************** (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30)days from the original date of the invoice. We have attached a picture from ***** of the delivery inside the Customers warehouse for your convenience. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651
  

   

   

  Customer response

  07/09/2024

   
  Complaint: 21906102
  
  I am rejecting this response because:  We did not order any such bulb from these thieves! If the low lifes have any documentation to prove a purchase, I suggest they produce it instead of blowing hot air at the BBB and us. Three points I would like to make,one, we have no fixtures that use this bulb, two, if we did, we would source them locally instead of having them shipped over 2700 miles! ****** if we needed this bulb we would pay a fair price for them, (approximately $12), they are charging over $46 per bulb, complete scam! They are an undeniable fraud and should have their business license pulled as soon as possible! I respectfully ask the BBB to do their job.
  
  Sincerely,
  
  ****** ******************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 5/29/2024, **** from the Commercial Lighting Company called and immediately asked to speak with someone who is not here. When I asked who they were, they said "I'm ****, the lighting guy," as if we had done business with them in the past. I asked what his call is regarding, and he said he is ****, the lighting guy...again. He was very resistant to state what he was calling about and kept asking for our maintenance or anyone who is authorized to make purchases. I knew immediately that this company was running a similar scam to another company I've encountered recently. They try to get you to approve a purchase over the phone, and then they send you the product and an invoice and go after you for payment. I called **** back at ************ (the number he called me from), and asked to be placed on the do-not-call list. Extremely unprofessional and appalling business practices.

  Business response

  06/05/2024

  Hello:

  Thank you.  We will add this phone number to our Do Not Call list. 

  Regards,

  Commercial Lighting Company

  Customer response

  06/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Received invoicing for product our business, Buffalo Wild Wings in ***********, has never purchased from this company. We have never contacted this company for product as we only use suppliers who are fully vetted and approved by our home office, facilities manager, and approved by ********************** Wild Wings. Our company has strict guidelines for all of our businesses when it comes to purchasing supplies as our restaurants are constantly targeted by scammers trying to perform phishing tactics on our employees via phone calls and emails. Commercial Lighting Company is employing that exact tactic by sending invoices and statements to obtain payment for goods that we have never placed an order for.

  Business response

  05/24/2024

  RE: Complaint ID: ********
         Buffalo Wild Wings, Inc.-No.3336
         ******************************************
         ******, ** 43616-3459
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Buffalo Wild Wings, Inc.-No.3336 (hereinafter referred to as The Customer).  First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.  Third, our Vendor number is 1001864. 
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ***************-0651

  Customer response

  05/30/2024

   
  Complaint: 21735590
  
  I am rejecting this response because:

  While I appreciate the attachment of the return label and ***** delivery statement I will also need proof of order placed and exactly what was shipped in the order. I'm assuming your company has a recording of the phone call for the order placed since Florida Statutes ****** and ****** require both parties to consent to phone recordings. What our company is rejecting is the fact that none of our seven locations in total are allowed to order items outside of our approved vendor list and without consent from our Facilities Manager and myself as the Controller and the person who pays the bills. This has been company policy for over 10 years and we have not had a single issue of unauthorized purchasing until you. My team is claiming they did not authorize any purchase and while you have proof of delivery, unfortunately, we have encountered many instances, as we are a business and receive *** deliveries on a daily basis, that packages are just left by the deliver company and we find a name was forged by the delivering company. 

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We received an invoice from Commercial Lighting, PO box ****** *************. This business is not a vendor of ours. The product received is not a product used by our business. We called this business and were told one of our staff members ordered the product. Our staff member, who is our Assistant Store Manager did not order product, but does recall a sales call from the company.

  Business response

  04/17/2024

  RE: Complaint ID: ********
         Outpost Natural Foods Cooperative
         7590 W Mequon Rd
         Mequon, WI 53092-1801
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Outpost Natural Foods Cooperative (hereinafter referred to as The Customer).  First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, when ********************* called on 04/16/2024 at approximately 9:40a EST, we provided the Customer with a prepaid ***** shipping label to return the product(s).  Per *****'s website, it appears the customer has successfully printed the shipping label. Once we receive the product(s) back to our warehouse and checked into inventory, the balance of the invoice will be credited and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer response

  04/19/2024

   
  Complaint: 21581529
  
  I am rejecting this response because: This business is not acknowledging their deceptive practice of asking the person they cold call if they are indeed talking to the person and then recording their yes response and fabricating that yes into order confirmation. This business is solely in business to defraud others and until they acknowledge that our staff person **** never agreed to the product that was sent (it is not a product we even use) and until I get a confirmation that my invoice has been fully credited I will not accept their false statements of closure of this issue.

  
  
  Sincerely,
  
  *****************

  Business response

  04/29/2024

  Hello:

  Utilizing the prepaid ***** return shipping label that was provided to the Customer on the day he called, the Customer has returned the product and we have fully credited the invoice for the return.  We consider this matter closed.

  Regards, 
  

  Commercial Lighting Company

   

  Customer response

  04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although it does not address the deceptive practices this business conducts based on our experience and the experience of others making the same complaint. 
  Sincerely,
  
  *****************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took over management of ordering and finances for the TownePlace Suites in ************* on 6/22/23.This company is not an authorized vendor and we do not purchase light bulbs from them. We have not ordered any product from them after May 2023. They continue to send us bills. I continue to reach out to them via email and request proof of orders since November 2023. They say an ********************************* submitted order and I know that to not be truthful information as I am in charge of all ordering since May 2023. They sent me a ***** slip but it was signed by someone that is not employed by TownePlace Suites and it wasn't for the correct month. They refuse to provide proof of order because there is not proof of order. So now they sent it to collections. I will not pay for fraudulent services. They did not get authorization of any order after May 2023. They need acknowledge that no order took place after May 2023 and no product was received by them after May 2023. We will not pay for services not rendered nor requested. This is absolutely appalling that they cannot provide proof of order or any further proof or details that would acknowledge we owe for services rendered and sent this fraudulent bill to collections. They need to be held accountable. They have no proof or authorization of an order being made as it does not exist. They have had numerous times since November to show proof and they cannot. Resolution would be that we do not owe them any money as these services they are trying to charge are fraudulent and we will not accept responsibility for false billing.

  Business response

  04/10/2024

  RE: Complaint ID: ********
         TownePlace Suites Cookeville
         1250 **** St
         **********, ** 38506-4016
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of TownePlace Suites Cookeville (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  According to our records, the sales order occurred on August 9, 2023 and our Sales Representative spoke with *********************************.  Our notes state that ********************************* was in charge while the previous Buyer, *************************************** was on maternity leave.  The order was split and invoiced to the customer over September 2023 and October 2023.  We are also providing a proof of delivery for the shipment, which was delivered and signed for on August 10, 2023.  The product is 4ft LED tubes, so the box is very large.  To resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s).  Once the product(s) has been returned to our warehouse and checked back into inventory,the balance of the invoice will be voided and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  ********* 33688-0651

  Customer response

  04/17/2024

   
  Complaint: 21495167
  
  I am rejecting this response because:

  Again, we never received product after May 2023.   The light bulbs you sent in May 2023 are not usable at this property.  That is exactly why we would never order them again and did not after May 2023.  Again, our last received order that TownePlace Suites ending up paying for was received in May 2023.  That mistake was not going to be repeated.  Your sales representative did not speak to ********************************* after June 2023 as she was not longer in charge of ordering as I, ***************************, took over all ordering and finances for the business.  ********, who you referenced was on Maternity leave (according to your notes), returned in May and then I took over her position in June 2023.  The facts you are trying to state do not add up and that is why I have been fighting these fraudulent charges for months.  Such as why would an order be split and invoiced separately?  If product is supposedly received in August, then the invoice would be for August, not September and definitely not October.  

  We cannot resolve the matter amicably by requesting that we return product that we never authorized an order for nor ever received.  Look, I acknowledge the order in May 2023 and we have paid you for that product that we cannot even use at this property.  We cannot logically pay for a product we did not order as you have no proof of an approved order (past notes in your system are not sufficient evidence of proof).  

  Please provide the recording proof that you say you have of an order from *********************************.  We would not reorder product we cannot use, and I am attaching a statement from *********************************.

  Sincerely,
  
  ***************************

  Business response

  04/18/2024

  Hello:

  FedEx provided us with a SIGNED proof of delivery for a package that was delivered on 09/14/2023.  Please review attachment.  Feel free to verify the tracking number on FedEx.com yourself.  The tracking number for the package is 782300150440.  The 1 package contained 2 cases of 25ct LED linear tubes (total of 50 tubes).  If they are incorrect, please return them for full credit.  Thank you.

  Regards,

  Commercial Lighting Company

  Customer response

  04/20/2024

   
  Complaint: 21495167
  
  I am rejecting this response because:

  Your ***** slip is irrelevant to this complaint.  No employee at this address on that date signed for that package.  We do not have an employee named ****************.  That is why I keep saying we are not going to pay for fraudulent services.  This is getting ridiculous.  This complaint is in regard to an invoice from October 2023 that you are trying to send us to collections for payment on an order we never ordered, authorized, or received.  You cannot ship product to an address, if you ever did ever send product here since we do not have the product and charge a business when no one that is employed at TownePlace Suites authorized any order after May 2023.   Again, I would definitely send it back since we can't use those 4 ft bulbs on this property.  That is the dispute here.  I am not going to pay for services we never requested or received. 

  Again, we receive a shipment in May 2023 and paid for that as services were requested and received.  We never ordered from you again as those light bulbs we ordered and received in May 2023 don't even work for my property and I became the only authorized person on the property to approve orders in June 2023.  I have never ever spoken to this company or authorized any order from Commercial Lighting.  I included a statement from ********************************* confirming she was no longer an authorized person to make those decision since June 2023 and did not authorize any orders after May 2023. 

  You cannot just send whatever you want to whoever you want without authorization.  If that is the case, then I will ***** you a package then invoice you so we can offset the balance you are fraudulently trying to charge this business.  It does not work like that and that is what you are trying to do.  You cannot provide recording proof (say you record the calls) of this order because it does not exist as ********************************* was not in the position to approve any order after May 2023.

  Since this order you are trying to bill me for is fraudulent, as in yet again we never ordered anything from you after May 2023, the unauthorized and fraudulent invoice is void.  We do not have an **************** that your ***** slip shows.  Again, this is in dispute of an invoice dated in October 2023, not anything to do with an August 2023 ***** slip.  You do not invoice for a product that is already supposedly mailed two months prior.  That is not how ordering and invoices work, Business 101.  

  If you cannot void the fraudulent invoice for services we never requested, approved, or received then I will need to take legal action.  Your BBB score and complaints are clear what type of business you are trying to operate, and I will continue to fight this fraudulent and falsified charges to the end.

   Sincerely,

  
  ***************************

  Business response

  04/23/2024

  Hello: 

  We have provided actual proof.  Are you able to provide any proof to substantiate your position?  We are not asking you to pay for the product, which is why we provide you prepaid ***** return shipping labels on a previous response.  We want our product back.  Please provide actual proof that the product was not delivered per the details of the Proof of Delivery.

  -Commercial Lighting Company

  Customer response

  05/01/2024

   
  Complaint: 21495167
  
  I am rejecting this response because:

  No, you have definitely not provided proof.  You claim ********************************* approved the order.  That is not possible, again repeating, she was not an authorized person to approve an order after May 2023.  You need to provide the recording of this phone call you state happened that approved an order.  That would be proof.  You cannot invoice a business for product that was not authorized to order and was never received.  If it was received, I would gladly return it.  That would be super simple and reasonable.  You are asking me to pay for services that were never requested and never received.  Again, the invoice date does not match this ***** slip you submitted.  Business 101 is you get an invoice when product is received, not months later.  We never had a **************** that was an employee.  That is not proof of an order.  

  So, there is one of two ways this can now proceed.  You provide actual proof of an authorized order from *********************************, as your notes were months past tense, or you can void these fraudulent charges.  We are not paying for services we never requested or received.  If I was solely responsible for ordering beginning June 2023 and this invoice you keep sending is for services after June 2023, then you did not have authorization to send product and therefore we do not accept these fraudulent services.  

  Sincerely,
  

  
  ***************************

  Business response

  05/02/2024

  Hello:

  We are not questioning the validity of the order due to whether or not an employee is authorized.  We acknowledge your position.  What we are stating is you are in position of the product, and have provided proof of such with a signed Proof of Delivery obtained from ********** (a publicly traded Company on the NYSE).  Due to your position, we also provided a PREPAID ***** return shipping label to return the product at no cost.  All we ask is for our product back.  Thank you.

  Customer response

  05/10/2024

   
  Complaint: 21495167
  
  I am rejecting this response because:

  The whole point of this ongoing issue is the validity of the order for an October 2023 invoice.  I am questioning the validity of this order.  You do not have proof of validity of an order to begin with and as I keep repeating over and over, we never received product from Commercial Lighting after May 2023.  We paid and order that product that we received in May 2023, for light bulbs that cannot even be used at our property.  Once I came on in June 2023 that was put to an end. 

  We are questioning the validity of the October 2023 invoice you are trying to collect payment for and after numerous communications on this exact information you decided to send it to collections.  We will not pay for fraudulent services and that is why I got the BBB involved.  It will be documented what you are doing to businesses.  This is unacceptable business practices.  You cannot provide recording proof of an order because there never was one.  I was the only authorized person to approve and make orders on behalf of the TownePlace Suites in ********** since June 2023.  This invoice you are trying to collect payment for is in October 2023, months after I began this position.  You were verbally notified on numerous occasions that I was the one in charge of ordering, to contact my email, and never once did I ever verbally speak to this company, ever.  I have only had written communication challenging this fraudulent invoice for product we never ordered, never authorized, and never received. We cannot accept your request of sending product back that we never received.  I am not in possession of the product and you do not have proof of such with a signed delivery as the invoice is for October, you are showing something from August that is signed by an employee we do not have.  That is not proof.  I cannot use a prepaid ***** return shipping label for product I do not have, never ordered, never authorized, and never received.  

  If you cannot provide recording proof of ********************************* ordering your product, because there is no proof of an order after May 2023, then we decline the validity of your October 2023 invoice you are trying to charge us with.  There is absolutely nothing supporting your position that we ordered this product or received this product from you for the October 2023 invoice.   The collection agency will also have to void their claim without sufficient documentation supporting your October 2023 invoice.

  Sincerely,

   

  ***************************

   

   

   

  Hello:
  We are not questioning the validity of the order due to whether or not an employee is authorized.  We acknowledge your position.  What we are stating is you are in position of the product, and have provided proof of such with a signed Proof of Delivery obtained from ********** (a publicly traded Company on the NYSE).  Due to your position, we also provided a PREPAID ***** return shipping label to return the product at no cost.  All we ask is for our product back.  Thank you.
  
  Sincerely,
  
  ***************************

  Business response

  05/13/2024

  Hello:

  Please review ***** proof of delivery attached to your Complaint.   Please help us understand how a signature was obtained by ***** for a delivery of a package with tracking #************ that occurred on Aug 14, 2023 10:15a at delivery location **************************************?  Per *****, someone at your location signed for the package.  We acknowledge your position that the shipment may have not been authorized.  But the fact still remains, a shipment was delivered to ************************************** and an employee representing TownePlace Suites Cookeville signed for that package.  Thank you.

  Customer response

  05/16/2024

   
  Complaint: 21495167
  
  I am rejecting this response because:

  At this point I just keep repeating the same thing over and over.  If you cannot provide recording proof of an order, you do not have proof of any authorized order after May 2023.  Again, this is a dispute of an October 2023 invoice.  I am disputing your company for an October 2023 invoice you are trying to charge me with.  ********* slip you are showing me is for August 2023.  Again, NO TownePlace employee ever signed for a ***** delivery you are showing.  We do not have an ****************, never did.  This dispute is over the October 2024 invoice.  What does your ***** slip for August have anything to do with that?  Again, Business 101 is an invoice goes with an order.  Again, an invoice for October 2023 is what I am disputing.  

  My dispute is in regard to an October 2023 invoice.  It absolutely matters that I never authorized an order from Commercial Lighting after May 2023.  Why would I be receiving product in August when I never ever initiated authorized or completed any order from Commercial Lighting after May 2023.  You make absolutely no sense.  You need to provide me proof of an order of services from Commercial Lighting after May 2023.  You cannot do that.  That is the dispute.  Can you provide proof of ME, ***************************, the only authorized person to create an order with Commercial Lighting after May 2023, having made ANY order with you after May 2023?  No, you cannot.  You need to void your October ******************************************** rendered.  

  Again, we will not being paying for fraudulent services we never authorized or received from Commerical Lighting after May 2023.  Our last order we approved and paid for order from Commercial Lighting was in May 2023.  Never again after that did we order or receive from Commercial Lighting after May 2023 as I discovered these fraudulent services.   We don't have 4ft light bulbs on this property.  So your company was caught and you will not be continuing fraudulent services any further with TownePlace Suites in ***********   Which is why we never ever ordered anything further from you after May 2023. 

  Sincerely,
  
  ***************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  02/05/2024 Company contacted hotel. Asked person on phone if they were authorized to make purchases. Was informed that they would make purchases. Company then stated they wanted to send a "free cooler". Company confirmed address. Company then gave total and at that time the hotel representative informed company that they were not looking to make a purchase. Company rep continued to be pushy of product and hotel representative repeated MULTIPLE times that they did not want to make a purchase. Hotel rep had to hang up the phone to get Commercial Lighting rep off the phone. A few days later an invoice was received for $141.94 for an item THAT WAS NOT ORDERED. Contacted Commercial Lighting and spoke with ******* and she had absolutely zero cares that how they are doing business is not ethical. I do not see how a company can send a product and bill a company on false grounds. The solution is that the company will send a link to hotel email to return the unordered garbage bags and once bags are received we are to receive credit for the bill. On 02/26/2024 it was requested that hotel be removed from Commercial Lighting contacts and ******* stated that they would note it but she could not guarantee that it would be done. Again, a company should NOT be allowed to operate in this manner. I do not see how it is legal to randomly bill a company and ship a product by Commercial Lighting obtaining a name from business and then using "Verbal" as PO Number. Commercial Lighting states that their calls are recorded but when I asked to hear recording ******* stated that they do not play back the recordings for impeachment purposes only for training. THIS SHOULD TELL YOU THAT THEY ARE FULLY AWARE THAT THEY FRAUDULENTLY CREATE ORDERS.

  Business response

  03/20/2024

  Hello:

  On February 26, 2024, the Customer contacted our *************************** and was able to get assistance to return the product at no cost.  The product has since been returned and the invoice fully credited.  Thank you.

  Sincerely,

  Commercial Lighting Company

• Initial Complaint

  02/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has sent me two invoices for trash bags that (1.) we did not order and (2.) with a person's name on here that doesn't exist or work here.

  Business response

  03/20/2024

  Hello:

  Thank you for bringing this matter to our attention.  We have escalated the matter to **************** for further investigation.  The decision has come back to fully credit the invoice and close the account.  We apologize for the inconvenience this matter has caused.  Thank you.

  Sincerely, 

  Commercial Lighting Company

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/09/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  on 2/1/24 i received a call stating that they supply my company with lights and they have a cooler to send me but first they send the lights and the invoice has to be paid in order to get the cooler. The next week when the lights arrive i check the BBB and see all the horror stories. The invoice they send also has no dollar amount which set off red flags in my mind. I reached out to tell them im no longer interested since finding out the scam they keep running on businesses. I asked for them to send a shipping label at their cost and that when the lamps get back to them the invoice be canceled. I have not gotten a response back yet.

  Business response

  02/12/2024

  Hello:

  Customer reached out to us on 02/08/2024 to obtain a prepaid return label.  We furnished the return label via email that same day.  The product is currently in transit back to our warehouse.  Once received and checked into inventory, credit should be provided.   At this point, we consider this matter closed.

  Regards,

  Commercial Lighting Company

  Customer response

  02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  CLC shipped and billed ** for a product that was never order, copying information from another local company with the same name. Our local vendor alerted us to the scam and they were also receiving multiple calls about the same matter. Would like a CR issued back for $360.33 for materials not ordered by us., invoice #******** Also, the ** number referenced is never anything we would use, etc. They sent 12 T8 bulbs. Stop scamming businesses

  Business response

  02/02/2024

  RE: Complaint ID: ********
         *********************.
         900 ***********
         *********, ** 37923-6201
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *********************. (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  Therefore, when ***** called us at 10:26a today,we did not hesitate with providing the Customer a prepaid ***** shipping label to return the product(s).  For the sake of convenience, we have also attached the prepaid label to this complaint.  Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed.  Failure to return the product will be deemed accepted and payment will be due thirty (30)days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  *****, ** 33688-0651

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a call from this company on 1/17/24. They had our address already and said they were sending a free cooler with a brochure in it so they'd be top of mind the next time we were purchasing lights. The next week we got a box of lights instead. I refused delivery. Today I got a bill in the mail for $297.23 with terms at the bottom outlining a bunch of late fees if it's not paid by a certain date. When they called, there was no mention of shipping any lights to us, and no total quoted for any lights or shipping fees. We do not owe money for a product which we did not request or agree to purchase.

  Business response

  02/01/2024

  RE: Complaint ID: ********
         ******* & ****************
         ***************************************************-C
         *****, ** 75023-4646
  
  To Whom It May Concern:
  
  Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Mohanna & **************** (hereinafter referred to as The Customer).  First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused.  Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
  
  The Company takes quality assurance seriously.  Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
  
  Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction.  As the Customer stated, the delivery was refused.  Once we received the product back, credit was processed and the invoice was closed.  We consider this matter as closed.  In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter. 
  
  
  Sincerely,
  
  Commercial Lighting Company
  PO Box 270651
  *****, ** 33688-0651

  Customer response

  02/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

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