ComplaintsforCommercial Lighting Company
Light Bulbs
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company sent ** on invoice for lightbulbs we never ordered and have never used this company as a vendor. The invoice# ******** was for $580.49 for LED lightbulbs we never ordered and never received. Their sales tactics are fraudulent. Stop this.Business response
06/13/2023
Hello:
Thank you for contacting us regarding your complaint. We apologize for any miscommunication. Please see attached signed proof of delivery obtained from *****. In order to return the product at no cost to the customer, we have also attached a prepaid ***** return shipping label. Please print the label and affix it to the box for return shipping. Once returned and checked into inventory, you should receive full credit towards the balance of the invoice. Thank you.
Initial Complaint
04/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We keep getting invoices for product never ordered or received. Invoice# ******* amount $973.37.Business response
04/17/2023
RE: Complaint ID: ********
*************************************
******************************************
******, ** 81003-1013
To Whom It May Concern:
Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ************************************* (hereinafter referred to as The Customer). First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped. We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore, to resolve the matter amicably, we are providing the Customer full credit towards the balance of the invoice. We would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.
Sincerely,
Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651Customer response
04/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
03/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
2/14/2023 Company claiming to be our lighting vendor called the office and spoke to a temp person. They claimed they urgently needed to get our delivery out to us but needed to verify our address, the name of our manager (for operations) and if we use a PO system. They arbitrarily then mailed 12 florescent light bulbs to our place of business and mailed an invoice for $580.49. The invoice was sent directly to Accounts Payable (probably in the hopes that it would slip through the cracks). The Fed Ex Package was refused and labeled return to sender. We did not approve or order these light bulbs and we also aren't going to be paying for them. For comparison purposes, a florescent T8 4' light bulb is roughly $4.50 per bulb. This "company" is charging $48.37 per bulb.Business response
04/05/2023
RE: Complaint ID: ********
****************** Lawn & *****************
**** *************
******, ** 22079-1007
To Whom It May Concern:
Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ****************** Lawn & ***************** (hereinafter referred to as The Customer). First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped. We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s). We have also included a copy of the signed proof of delivery obtained from *****. Please see attached. Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.
Sincerely,
Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651Customer response
04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.No one that answers the phone is ever authorized to place orders. Furthermore, the proof of delivery receipt doesn't show anyones name. I checked with the front office and there was a box left from this company for which we will return.
I accept the resolution contingent on the company following through on their resolution.
Sincerely,
*****************************Initial Complaint
02/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Dear Commercial Lighting Company,I am writing to express my extreme disappointment and frustration with your company's business practices. It has recently come to my attention that your representatives have been calling random restaurants and attempting to place orders over the phone, without any authorization or consent from the business owners.In addition to this invasive and unprofessional behavior, my own restaurant has been the victim of your company's deceitful tactics. We received a bill for goods that we never ordered or received, and despite our attempts to rectify the situation, you have now escalated the matter by sending the bill to a debt collector.I want to make it abundantly clear that we will not be paying for any goods or services that we did not agree to purchase. It is completely unacceptable to try and force a business to pay for something they did not authorize, especially during such difficult economic times.Your company's actions have caused significant distress and wasted valuable time that we could have otherwise spent serving our customers. I demand that you cease all attempts to collect payment from us and retract any involvement with any debt collection agency.Please be advised that we will be seeking legal action if necessary and will not hesitate to report your business practices to the appropriate authorities. I hope that you take this matter seriously and take immediate action to resolve this issue.Business response
02/20/2023
RE: Complaint ID: ********
DQ Grill & Chill No. *****
******************************************************************************************************* 72401
To Whom It May Concern:
Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of DQ Grill & Chill No. ***** (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped. We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore, to resolve the matter amicably, we will be fully crediting the invoice and closing the account. We would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.
Sincerely,
Commercial Lighting Company
PO *********************************************Customer response
02/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Dairy QueenInitial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company is sending me an invoice for products not ordered / no product received. they even included a confirmation of shipment which doesn't even have the address on it. The whole thing is a scam!!Business response
09/08/2022
RE: Complaint ID #********
********************************************************
**** ****************
********************************
To Whom It May Concern:
Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ******************************************************** (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.
The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped. We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.
Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s). Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.
Sincerely,
Commercial Lighting Company
PO *****************************************Customer response
09/08/2022
Complaint: 17895177
I am rejecting this response because:
you continue to claim that I have received product that I have not received. While you sending the shipping label is admirable, nothing has been sent to me. I only received an invoice telling me I have to pay. I will not be paying for product I have not received. I cannot return a product I have not received.
you mention you want your customers to reach out to you to resolve issues - I am NOT your customer. I did not place an order, I do not want your products, and I categorically deny purchasing anything from you.
Sincerely,
*********************Business response
09/09/2022
Hello:
Please see signed proof of delivery obtained from FedEx. The product was delivered to ********************************************************************** 46818. The shipment was signed for on July 1, 2022 at 11:35a. Thank you.
Sincerely,
Commercial Lighting Company
Customer response
09/09/2022
Complaint: 17895177
I am rejecting this response because:
The signature listed is fabricated.there is not nor has there ever been anyone in my employ that has those initials or signature like the one seen. Any business running a scam is well capable of falsifying a document with a falsified signature. Unless you can somehow prove that signature says *********************, it is an invalid signature, as I am the only authorized person to sign for packages.
Sincerely,
*********************Customer response
09/12/2022
Complaint: 17895177
I am rejecting this response because:
The signature listed is fabricated.there is not nor has there ever been anyone in my employ that has those initials or signature like the one seen. Any business running a scam is well capable of falsifying a document with a falsified signature. Unless you can somehow prove that signature says *********************, it is an invalid signature, as I am the only authorized person to sign for packages.
Sincerely,
*********************Business response
09/14/2022
Are you accusing us of conspiring with *****, a publicly traded company which we have no affiliations with? I assure you, we are not.Initial Complaint
07/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We received an invoice from this company via fax. It has our old company name and current physical address. I fax it back saying we do not show purchases from them, they are not a vendor so we would not buy from them "on credit," that there must be an error. The customer service person said a box with LED lights was purchase by a "Dereck" and it was shipped to so we need to pay or return the product" I told them we do not have any "Derecks in the purchasing dept and no product for them otherwise we would return it" They insisted and said they would send us to collections and continue sending invoices with past dues. I called several times to no avail. I checked google and I saw this company scams people that way. More than 100 complaints for scams.Business response
08/18/2022
Business Response /* (1000, 5, 2022/08/01) */ RE: Case #XXXXXXXX ****** ******** **** * ***** ******* ** ******** ** XXXXX To Whom It May Concern: Commercial Lighting Company (hereinafter referred to as "CLC," "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Desert Transfer (hereinafter referred to as "The Customer"). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Company's top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly. The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy, quality, as well as complete due diligence, prior to products being shipped. We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer. We would like to enter into records the FedEx proof of delivery. Please see attached. Per the Proof of Delivery, the product was delivered to ****** ******** on April 19, 2022 at 8:57a at **** * ***** ******* *** ******** ** XXXXX. Per FedEx, someone at this location signed for the package. Thank you. Sincerely, Commercial Lighting Company ************* Tampa, FL XXXXX-XXXX Consumer Response /* (3000, 7, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have looked for the item they say they shipped, but cannot find it. This company is not one of our vendors and yet they state, "we" order some light from them. They don't have a PO number and the name of the person they are using in the order is someone who worked here years ago, not the purchasing person. Per the many, many complaints and reviews this company has on google, yelp, etc. It seems it's they pattern to say they ship product to companies that have not placed an order and then try to collect from them as they are trying to do here. This scam needs to be stopped. Again, we reiterate: a.) This company is not a vendor so we would not order something from them "on credit" b.) WE have not placed an order with them. C.) We have no record of receiving a package from them. D.) WE have contacted them about the issue and they said that "someone ordered something and we have to pay for such invoice" E.) In researching this company we have found this is a pattern of scam they use. Please look Google Reviews. There are maybe a 100 posts of other companies who have dealt with the same situation: Charge for an order they never placed on credit and this company tried to collect from them. Business Response /* (4000, 9, 2022/08/12) */ As previously stated, we have a SIGNED Proof of Delivery from FedEx, which means someone locally signed for the delivery. We are not a subsidiary or affiliate of FedEx. We are more than willing to provide a prepaid FedEx return shipping label in order to return the product for full credit. Please advise. Thank you.Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received product which I nor any of my staff ordered so I called the supplier, Commercial Lighting, on 11/29/2021 and spoke with Drew. I told Drew I wanted a return shipping label sent to me so I can ship them back. Drew told me a return shipping label would be sent to me. I never received the return shipping label. I continue to receive invoices billing me for this product I never ordered. On 12/8/2021 I mailed a certified letter to Commercial Lighting. On 12/15/2021 I sent a 2nd certified letter to Commercial Lighting. I have not received a response to my letters.Business response
01/21/2022
Business Response /* (1000, 5, 2022/01/03) */ Resolved complaint directed with ****** **** on 12/27/2021. Initial return label processed on 12/1/2021: The FedEx tracking number is ************ Second return label processed on 12/22/2021: The FedEx tracking number is ************ (referenced in email from customer on 12/27/2021) Original Message From: ******.****************** mailto:******.****************** Sent: Thursday, December 23, 2021 3:09 PM To: ***************** Cc: *****.******************* Subject: Re: Invoice ******* from Commercial Lighting Hi Keri I am shipping these back as we never ordered them. I received a return shipping label today FedEx tracking #**** **** ****. Therefore we will not be paying this invoice. I spoke with Drew with Commercial Lighting on 11/29/2021 at which time he said I would receive a return shipping label. I never received one so on 12/20/21 I filed an online complaint with the Better Business Bureau and today received my return shipping label via email. Please ensure we are on your Do Not Call list moving forward. ****** **** *** ******** XXX-XXX-XXXX
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Customer Complaints Summary
28 total complaints in the last 3 years.
20 complaints closed in the last 12 months.