ComplaintsforCommercial Lighting Company

Light Bulbs

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Initial Complaint
02/02/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
CLC shipped and billed ** for a product that was never order, copying information from another local company with the same name. Our local vendor alerted us to the scam and they were also receiving multiple calls about the same matter. Would like a CR issued back for $360.33 for materials not ordered by us., invoice #******** Also, the ** number referenced is never anything we would use, etc. They sent 12 T8 bulbs. Stop scamming businesses
Business response
02/02/2024
RE: Complaint ID: ********
       *********************.
       900 ***********
       *********, ** 37923-6201

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *********************. (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore, when ***** called us at 10:26a today,we did not hesitate with providing the Customer a prepaid ***** shipping label to return the product(s). For the sake of convenience, we have also attached the prepaid label to this complaint. Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30)days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
02/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
02/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a call from this company on 1/17/24. They had our address already and said they were sending a free cooler with a brochure in it so they'd be top of mind the next time we were purchasing lights. The next week we got a box of lights instead. I refused delivery. Today I got a bill in the mail for $297.23 with terms at the bottom outlining a bunch of late fees if it's not paid by a certain date. When they called, there was no mention of shipping any lights to us, and no total quoted for any lights or shipping fees. We do not owe money for a product which we did not request or agree to purchase.
Business response
02/01/2024
RE: Complaint ID: ********
       ******* & ****************
       ***************************************************-C
       *****, ** 75023-4646

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of Mohanna & **************** (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. As the Customer stated, the delivery was refused. Once we received the product back, credit was processed and the invoice was closed. We consider this matter as closed. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
02/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We received an invoice from this company via ***** It doesn't even have my correct name. Someone called a while back offering to send a cooler and light for FREE and got our address. THEN proceeded to ask how many lights we would like to order. I asked how he could portray he's sending me something for FREE and then say I had to place an order for something our company doesn't need. He was trying to scam me obviously. At that point I told the salesman I didn't want anything and that we have our local supply houses we get our products from. I have emailed the company stating we never received anything from them nor ordered anything from them. They send me a ***** Proof of Delivery that says "No signature required". It also states the weight was 3 lbs. There couldn't be much in a 3 lb container anyway. I have explained to the email address that we NEVER received anything from them, nor ordered from them and wouldn't be paying for something we haven't received or ordered. I was advised that they would keep invoicing and turn us over to collections. Why would they even ship something to a company who has never ordered from them and give us "credit". They insisted we pay and said they would send us to collections and continue sending invoices with past dues. I checked on ****** and I saw this company scams people that way. More than 150complaints for scams
Business response
01/25/2024
RE: Complaint ID: ********
       **********************.
       *********************
       *********, ** 28806-2312

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of **********************. (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Regarding the delivery, we have attached a picture taken by ***** of the delivery. As you can see, it is a large box more than 4ft long that appears to be left inside your facility. To resolve the matter amicably,we are providing the Customer a prepaid ***** shipping label to return the product(s). Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Business response
01/25/2024
RE: Complaint ID: ********
       **********************.
       *********************
       *********, ** 28806-2312

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of **********************. (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Regarding the delivery, we have attached a picture taken by ***** of the delivery. As you can see, it is a large box more than 4ft long that appears to be left inside your facility. To resolve the matter amicably,we are providing the Customer a prepaid ***** shipping label to return the product(s). Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
01/29/2024

Complaint: 21192980

I am rejecting this response because:
I have not received the return label as of yet. I am happy to close this as soon as the return label is received AND credit is given. Thank you for your assistance.

Sincerely,

***************************
Business response
01/30/2024
Hello:
The return label was attached the complaint back on 01/25/2024. It is still there in the history. Additionally, you also received a second return label on 01/30/2024, after reaching out to us via email. Please let us know if you still need assistance. Thank you.
Initial Complaint
01/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
we (*************************************** LLC) were contacted by a representative from your company offering to sell light bulbs in 2023. We explicitly refused this offer. Despite our refusal, these bulbs were sent to our company. We promptly returned them, assuming this was an error.However, we have since been repeatedly billed for these unsolicited items. Each invoice has been met with our immediate response, clarifying the situation and requesting the charges be removed. After after numerous attempts to resolve this matter, we were assured by your representative that our account would be zeroed and the issue resolved.Contrary to this assurance, we were shocked to discover that our company has been referred to a collection agency for these disputed charges. This action is not only unwarranted but also constitutes a serious error on the part of Commercial Lighting Company. It has resulted in a needless waste of our time and resources, and it is adversely affecting our company's credit standing.We demand the immediate rectification of this matter. We expect a written confirmation that all charges have been dropped, the account has been cleared, and that the collection agency has been notified of this error and instructed to cease all collection activities related to this matter.We trust that this issue will be resolved promptly and efficiently, failing which we will be forced to take further action to protect our interests.Thank you for your immediate attention to this matter.
Business response
02/01/2024

RE: Complaint ID: ********
       *************************************** LLC
       **** *******************
       *******, ** 30906-3016

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of *************************************** LLC (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

We have yet to receive the product. There are no records of the Customer contacting us regarding the invoice. Being that our telephone system is VoIP, we are able to search our electronic call records.   There are no call records from any numbers with (706)-589 since the date of sale (08/22/2023) until today. Furthermore, there was only one call (the sales call) to/from the number ************** since 08/22/2023. We are also attaching a clearly signed PROOF OF DELIVERY. If customer returned the 4ft large box of linear LED tubes, please provide tracking number. If product has not been returned, we are providing the Customer a prepaid ***** shipping label to return the product(s). ****Proof of delivery and prepaid ***** return shipping label is attached to this complaint, which was filed with a NON-PROFIT ORGANIZATION that allows the general public to believe it is some type of local, state, or federal consumer protection agency.*** Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Initial Complaint
12/27/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Summer from CLC called the office many times and asked a new employee saying our company buys lighting from CLCC. She claimed she is just going to send a catalog and went on to verify our address, the name, and email address. She then mailed 15 T8 light bulbs to our place of business and mailed an invoice for $788.12. We did not approve or order these light bulbs. Stop scamming businesses.
Business response
01/17/2024
Mr. *** ****,
Please accept our apologies for the delayed response. We just got off the phone with our local BBB representative and we just discovered that we are NOT receiving our notifications of complaints filed with the BBB, causing disruption in our ability to respond. As a workaround, we have been provided online access to our profile to access our complaints.
Regarding the complaint, please accept our apologies for the inconvenience. Please see attached prepaid ***** return shipping label. Please print and affix the label to the box for return shipping. If you have any other questions, please let us know. Thank you!
Regards,
Commercial Lighting Company
Initial Complaint
12/22/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I Received a call sometime in July. Offering me free lights as like a sample of their product. when I received the lights. Probably about an August. There was a bill attached to it. That was for $0. Making a big point of saying I did not have to pay for said lights. Now we are in December. And I just received a bill for $615.49. At no point in time did I agree to pay for anything and pointedly said. I would only accept these items if it was indeed being sent as a sample of their product. I would like for them to no longer bill me for having accepted set items that I never said I would pay for.
Business response
12/27/2023
December 27, 2023

RE: Complaint ID: ********
       ********************* No. 826
       **************************** 161
       ******, ** 857125711

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ********************* No. 826 (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions, concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Again, we truly apologize for any confusion we may have caused. We include a Packing Slip with all shipments, and it may be mistaken as an Invoice. Again, we apologize for the confusion. Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s). Once the product(s) has been returned to our warehouse and checked back into inventory, the balance of the invoice will be voided and account closed. Failure to return the product will be deemed accepted and payment will be due thirty (30) days from the original date of the invoice. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
12/29/2023

Complaint: 21044176

I am rejecting this response because:
No one from the company reached out. I did get a fed ex send thing, but I no longer have the product since it was used as a sample. Can they reach out to me directly?

Sincerely,

*****************************
Business response
02/12/2024
Hello:
We will fully credit the account as bad debt due to customer using bulbs. Thank you.
Regards,
Commercial Lighting Company
Customer response
02/12/2024

Complaint: 21044176

I am rejecting this response because:
I do not understand the message. The credit makes me thing that the charge will be removed and I will not be expected to pay anything, am I reading that correctly?

Sincerely,

*****************************
Business response
02/13/2024
Customer,
The solution provided in the previous correspondence was to fully credit the customer's account; thus, zeroing out the balance. We consider this matter resolved. Thank you.
Regards,
Commercial Lighting Company
Initial Complaint
12/08/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company called and spoke with my new maintenance guy, whose second language is English. Once they got his name, they sent an invoice with no product. Please refund invoice number ******* in the amount of $580.49.
Business response
01/02/2024
RE: Complaint ID: ********
       *******************************************
       *********************************
       ****************, ** 29418-5933

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ******************************************* (hereinafter referred to as The Customer). First, we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. Therefore, to resolve the matter amicably, we are providing the Customer a prepaid ***** shipping label to return the product(s). Once the product(s) has been returned to our warehouse and checked back into inventory, a refund for Invoice #******* will be provided and the account closed. Failure to return the product will be deemed accepted and refund will not be issued. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
01/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
11/30/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company called using tactics that a new office employee did not realize was happening. We received 12 4' 18w 50k frosted led bulbs for ******. Oldest scam around.
Business response
12/04/2023
RE: Complaint ID: ********
       ******************************************.
       ** *** ***        ************** ** **********

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ******************************************. (hereinafter referred to as The Customer). First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

Although we do not agree with the Customers account of the sale and have supporting evidence to prove otherwise, we continually strive for superior Customer Satisfaction. On 11/29/2023, the Customer reached out to us via email. We immediately responded to the Customer, providing a prepaid ***** return shipping label. The product was returned back to us on 12/1/2023 and the account is in the process of being fully credited for the return. We have flagged the account as DO NOT RESELL in hopes to prevent any misunderstanding going forward. CLC responded to the matter with a sense of urgency and resolved the matter promptly, as any legitimate business would. Thank you.

Regards,

Commercial Lighting Company
** *** ****** ****** ** **********
Initial Complaint
11/01/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Sales person called using high pressure sales tactics. Beginning with offering free merchandise "as a fancy way to get out their catalog". Followed by pushing that they were our lighting distributor and that they wanted to send us 12 light bulbs for hundreds of dollars. Absolutely not. We will be refusing the shipment of these lightbulbs, if they were to arrive, and certainly will not be paying the outrageous price this sleazy company is trying to get away with.
Business response
11/09/2023
RE: Complaint ID: ********
       ******************************* Inc.
       ***************************
       *********, ** 53012-9763

To Whom It May Concern:

Commercial Lighting Company (hereinafter referred to as CLC, "The Company," "we," "our" or "us") would like to formally respond to the complaint filed on behalf of ******************************* Inc. (hereinafter referred to as The Customer). First,we would like to sincerely apologize to all parties involved for the inconvenience this matter may have caused. Second, it is the Companys top priority to address all questions,concerns or complaints filed by our customers, in hopes to find an agreeable resolution in the most efficient and amicable manner, and we strongly urge all of our Customers to call us directly in order to resolve any issues promptly.

The Company takes quality assurance seriously. Therefore, it is our standard practice to monitor and review all sales calls to ensure accuracy,quality, as well as complete due diligence, prior to products being shipped.   We require all sales representatives to confirm that the individual to whom they are speaking with is authorized to make purchases on behalf of the Customer.

We were contacted by the Customer on 11/3/2023 via email regarding the invoice. A prepaid ***** shipping label has been provided and we are currently waiting for the return. Once product has been received, the customer should be provided credit and account will be closed. In closing, we would like to thank all parties involved for the patience and understanding as we work diligently to resolve the matter.

Sincerely,

Commercial Lighting Company
PO Box 270651
*****, ** 33688-0651
Customer response
11/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
10/23/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company goes phishing. They call to find, in my case, a new maintenance guy and get him to order something that he has no idea about. Then they send something I don't even have in my business, and then they expect payment. This is a total scam! I got my bulbs that they conned my employee into ordering, then they are going to expect payment. This is a form of fraud, and it is criminal. I won't be paying, and I will *** them if they push it. Send a return label so I can send the fraudulent goods back, I'm not a storage facility. They'll be in the trash by Tuesday, I don't play scams. If they try to collect payment, then I'll get a lawyer.
Business response
11/06/2023
Hello:
Thank you for contacting us regarding your complaint. To further assist, please provide your Company name or invoice number. Thank you.

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