Lube Services
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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car only had a oil leak and needed rotors.i had my car towed to them to have the leak fixed.they called me telling me other stuff was wrong with my car they said I need a fuel pump they said I need brakes when I had just had them done I have the old brakes to prove it they put rotors on and purpuosely charged me heres puctures of the brand new rotors i paid for them brand new if u are black they will treat u nasty they are to scared to treat black men nasty because black men are known to fight so they double they nastiness to black women they are messing people cars up so u can bring it back they already know what to break so u can come back the man also told me i should have a car thats old he told me i should have brung him a new car i said to myself so u can tare that up with a black woman go up there with a new car u will catch them in they act now my car is torn up and he laughed in my face i recorded him laughing at my painBusiness response
06/06/2024
as customer mentioned car was towed in (dose not start) , we called Mrs. ******* and invite her to see and approve necessary repair to get car started to further diagnose vehicle.
all work done was approved by customer who denied further repair, due to vehicle age, and condition .
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.