ComplaintsforBrandon Hyundai

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/21/22 I had my vehicle towed to Hyundai of Brandon because it is apart of a recall affecting the engine. I was told that it may take up to four months for the repairs to be complete due to manufacturer delays on parts. Once I dropped my car off, I was told that the dealership no longer has any loaner cars and made no attempts for a resolution. I work two jobs and I cannot afford to uber every day, the costs of daily rental fees or not being able to because I am the sole provider for my household. I explained this and asked again if there was anything that they could do to assist me in anyway still no resolution.

  Business response

  10/26/2022

  Hello, Khalil -- 

   

  We can understand your frustration and we apologize if we haven't been able to meet all of your needs. We have forwarded your comments to our team to look into this further. Please send us an email if we can go over this issue with you directly. 

   

   

  Sincerely, ********, Customer Relations Specialist, ****************************

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son *********************** had his Hyundai Veloster Turbo towed into the service area on July 22 with engine problems. The service department didnt give us the option for a loaner or a rental when we came in the next day to check out what was going on with the car. My son had to pay for a rental out of his own pocket! We have been given the runs around for 2 months and still dont have the car! The dealership refused to give me the service managers name when I asked for it. They keep sending us to ******* who is the service person who is giving us the runaround!!. We are incredibly frustrated because when we call we are continually told the car will be ready at the end of the week. I take time off work to go get the car with my son and its not ready and theyre waiting on some new random part that I have been able to actually find in a local auto parts store , but we are told they cant get the part. They want to charge us for repairs that are caused because the under warranty part that failed made the car now need. This is a scam they are pulling on a female and her son. Please help.

  Business response

  10/10/2022

  Hi, ***** -- 

  We can understand your frustration and we apologize for any lapse in communication on our part. We will reach out to our service department and we promise that if you send us an email, we will respond as soon as possible. 

  Sincerely, ********, Customer Relations Specialist, ****************************
  
  

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had ****** swapped due to dure warranty from from hyundai.During engine swap I went without a rental for about 3 weeks. And went without my car for longer about 2 months. Week after getting car backshows high temperature alarm. At 6pm during a weekday Drive straight to dealship and they can't help because service and rental department is closed. Meanwhile there are managers and other supervisor working in the open dealership. Had to leave my car and pay for an uber home. Got a rental the next day no car for 3 days this time.Car runs fine for a a few months throw high temp alarm again. I bring it in to dealer they say nothing is wrong. Drive again for another week alarm is constantly on. Fight for 1.5 weeks for another rental.Hyundai cooperate tries to state hig temp alarm isn't covered under warranty or won't swap the engine. When my vehicle didn't have this issue until they swapped the engine. And didn't complete the repair correctly the 1st time

  Business response

  10/03/2022

  Hi, ******** --

  We're very sorry for any frustration we've caused you. We appreciate your detailed comments and have sent them to our service team right away. Please send us an email if there's anything more you feel we should know or if we can address these concerns with you regarding your engine directly with you. 

  Sincerely, ********, Customer Relations Specialist, ****************************

  Customer response

  10/03/2022

   
  Complaint: 18018877
  
  I am rejecting this response because:

   

  i have already spoken with the service  manager  at Brandon Hyundai , who cannot help me. I would like my issue escalated  to someone  who can help or effect appropriate  change in the situation.
  
  Sincerely,
  
  ***************************

  Business response

  10/04/2022

  Unfortunately there is nothing we can do regarding Hyundai approving this via a warranty claim. The miles are too far apart for us to to complete under warranty. 

  The customer is more than welcome to bring this up with corporate warranty, and see if they are willing to cover this. being they will not for us.

  Customer response

  10/04/2022

   
  Complaint: 18018877
  
  I am rejecting this response because:

   

  If the dealership cannot  get hyundai  to cover the warranty. What can the dealership do in regards to repair cost. We both agree  that the engine is too new to be suffering from these issues. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The dealership charged me for services that never fixed the car problem. I've been dealing with the issue since March. I am actually at the dealership again with the same problem (check engine light), and now wanted to charge me more money to "fix" the problem. The check engine light came on after they had to change the engine due to a recall. Please help, I am being gauged.

  Business response

  09/08/2022

  For last visit there was a code regarding the purge valve on 8/26, we covered that item. The customer did not pay for the repair only for the oil change. 

  Not sure what his complaint is, but our team took care of the 200 fix complimentary on the 26th. 

  When we replaced his engine in Feb., we used the original coils in original engine. After he took delivery, a check engine light did come on regarding a coil. He paid for one, we covered the other two. 

  We have covered his bills for every concern he has had. 

  Customer response

  09/09/2022

   
  Complaint: 17895793
  
  I am rejecting this response because: the information provided by the business is not even correct. The car when in without a check engine light and has one ever since his team that were fired worked on it.

  everyone was fired. To include the number 1 and 2 of the service department. 
  

  I am requesting my money for the injector and canister they broke after they replaced the engine. 
  

  The service manager is also very deceptive in his response. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 28th I paid to have my AC fixed. Once I received my car back, it worked for one day and then stopped. I go back to the dealership and they tell me it's a s**** loose and it's fixed. I return again since the issue is not fixed. I'm then giving an estimate for $2700 stating they found new issues. I was told my car is old and Hyundai cars don't last. I reached out to corporate office. They did a price adjustment down to $1700. I was also pressured into applying for a credit card since they found new issues. I agree to the service. I just got my car back and AC working on 7/29/22. It was working great. Then I go out a few hours later, and my electrical system is completely messed up. I was driving at nighy and the headlights would not come on. It was the scariest experience. I could've been arrested or hit someone. I have to take the car back again on 7/30/22. I was given a loaner until the issue was fixed. I received the car back 8/8/22. Now, the check engine light is on. I can never ve 100%confident that they didn't mess up my car. It's completely paid off. These last two months have been the worst experience I've ever had with a business. It's caused me to have panic attacks, miss work, and leave my home on bed rest.I have not received a response from the owner about working out a resolution. Every bit of communication has been initiated on my end. I've spent $3400 on services alone and still not garaunteed that my car is functioning as normal.I reached out to the corporate email about the dealership not responding to me or hanging up on me when trying to schedule the service with the price adjustment. I was told there's nothing they can do since it's privately owned. I've also worked with 4 different managers on this same issue. There is very poor communication and everyone lies. The business has been unprofessional in all aspects. I'm currently waiting for another loaner and have not heard from anyone after they had me sign the agreement.

  Business response

  08/02/2023

  She was here 5 times for different issues. Her vehicle had different issues due to the age of the vehicle (2013). None of the repairs had nothing to do with one another, with the exception of her A/C unit. They tried to save her money with A/C, but ultimately the had to replace her unit. 

• Initial Complaint

  08/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had my car towed in as the engine seized. I have under 100,000 miles on the car. The problem was caused by a defective part that I never received notice about. Hyundai refuses to honor either claim. I then called the dealership at the end of July to get the car towed to another mechanic. Dealership said my car was not there and they had no record of it. 7/30/22 I ask them for the car giving them the Vin. Dealer acknowledged vehicle but can't find. Dealer tells me I need to look for it on an off lot. I tell them no that's their job. 8/3/22 my wife drives to dealership spots car 30 ft from service center. Dealer then says they lost the keys. Dealer cannot locate keys. 8/6/22 Dealer says that the tow truck driver probably lost them. Dealer tellsme I need to pay in ecxess of $350 for a new key. I call tow driver he says he dropped the key in the drop box. I call Dealer and leave two messages with director of service. I say I just want to send a truck to get my car. Dealer will not return my calls.

  Business response

  08/31/2022

  Business Response /* (1000, 18, 2022/08/23) */ This has been addressed and customer has already taken his vehicle off our lot to another facility. The VIn number provided from the tow truck company was not what we had. his wife indeed did point out the vehicle but this has been addressed.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On thursday afternoon, June 9, I discovered I couldn't pull my key out of my ignition when I parked my car. I googled possible solutions for the problem but realized I couldn't solve the problem. I took my car into Brandon Hyundai the next morning, friday, after having to leave the key in the ignition overnight. Brett, the service representative, informed me that 3 hours of diagnostic testing would be needed. I agreed. Three hours later Brett advised me that they had found a wiring problem and that they'd have to order a part. He said I would have to pay for the part and the 3 hours diagnostic testing up front and when the part came in I'd only have to pay an additional 2 hours labor to install the part. I left the dealership puzzled because when I'd googled the possible solutions, wiring was never mentioned as a possible solution. I decided to call locksmiths in the area in hopes of finding someone who had knowledge about this type of problem. I finally found a company who said they would have someone call me the next morning. She assured me that this employee had been in business for over 20 years. The next morning, saturday, the employee called and set an appointment for later that morning. Once he arrived the problem was resolved in LESS THAN ONE HOUR. Furthermore, no parts were needed. It was all mechanical. ALSO, I was advised that the part number that Brandon Hyundai had ordered had nothing to do with my key being stuck in the transmission. I called Brandon Hyundai the same day, saturday, and told Brett to cancel the order for the part . My problem was resolved in less than one hour with no parts needed. His manager called later that day and said he couldn' t issue me a refund until monday. I haven't heard from him. I am demanding a full refund. Their alleged 3 hours diagnostic testing was inaccurate, resulting in my paying for a part that wasn't needed nor related to my ignition problem. NON PERFORMANCE Documents will be provided via email or text

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/06/17) */ We will be refunding the customer Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Brandon Hyundai does not clarify what is included in their refund. I expect a full refund of the amount I paid for the part, or $501.11. I also expect a full refund of the amount I paid for the diagnostic testing, or $539.91. A total of $1167.17. Consumer Response /* (3000, 14, 2022/06/25) */ ***Document Attached*** As a matter of record. On June 17 the Brandon Hyundai service manager responded that they would issue a refund. One week later, June 24,the Brandon Hyundai service manager again informed me personally that he would be issuing a refund for the full amount I paid. This payment has not been issued, one week after the first promise of refund.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On april 26th 2022 i gave to brandon hyundai $13,112.89 for a 2009 pontiac vibe. the terms of the purchase were that the car had no warranty but it was checked in 12 mechanical points and checked by the carfax to be sure that it was in good condition. the next day 27th several dashboard warning lights appeared and the scan performed on the car showed random miss fires. when i was unable to correct the problem i took the car to HQ AUTO CENTER on May 2 2022 and it remained there until June 10th 2022 were it was systematically tested until they found that the cause of the malfunction was the sprocket of the cam phaser which is a peart not made in the U.S anymore which renders the car not drivable . the mechanic from HQ AUTO CENTER notes that when you reset the malfunction codes in the car's computer and you keep running the engine it takes several hours to reappear due to the malfunction persists. At this time Brandon Hyundai has my money and i have no car. my hypothesis is that as noted before by the mechanic they reseted the malfunction codes in the car and as when i did the test drive for the car the time for them to show up was insufficient so the car appeared in good condition and i proceeded with the transaction so i am requesting form Brandon Hyundai to take the car back to their inventory and return my money back to my bank account.

  Business response

  08/08/2022

  Business Response /* (1000, 7, 2022/06/30) */ The vehicle purchased was an as is vehicle, however we do and would have addressed safety items after the fact. I'm not sure why the vehicle was taken to a entity instead of our facility. They could have been telling him one thing or trying to charge another, we would have to diagnose ourselves to verify issues and address it, but for some reason those actions were not taken. There is nothing we can do being the consumer decided to go a different route and take to a different facility, than bring the vehicle to our us. Consumer Response /* (3000, 9, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Brandon Hyundai stated at the moment of the purchase that the vehicle had no service warranty, that's why I took it to a facility close to me. I am determined to take this case to court even though I am a very poor man.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on 8-29-2020 along with a GAP Addendum. I sold and Paid off the car on 12-04-2021. The first written request to cancel the GAP was sent certified mail return receipt and was signed for on 1-31-2022. Was in contact with Bo Engle via phone and email on 4-1-2022 about still not receiving refund. He ask for another cancelation form which was sent via email same day. I reached out again on 5-27-2022 about why refund still wasn't received. Got no response to that email.

  Business response

  07/11/2022

  Business Response /* (1000, 5, 2022/06/06) */ Attached I've included a cancellation form. A written request to cancel is not one in the same as having a cancellation form signed. I can backdate a cancellation 90 days from when I receiving the cancellation form. Please complete and sign and we will get this processed. Consumer Response /* (3000, 7, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) A signed cancelation form was sent via email to Bo Engel on April 1 2022. I still don't understand why if more documents were needed why I wasn't contacted when the request was received on Jan 31st. Back dating it 90 days is not going to make the cancelation dated when it should be. Business Response /* (4000, 9, 2022/06/07) */ As stated, your request to cancel in Jan. is different than a cancellation form you stated was sent on April 1st. I do not know where your cancellation from April 1st is. Even though you did a request to cancel in January any cancellation goes based on the day the cancellation form was filled, which you sated was April 1st, which can back date to that date. This is not our store policy it is the policy of your warranty company. Consumer Response /* (4200, 11, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again NO response to why after written request was recieved I wasn't contacted about more forms. Also no response to why nobody at your dealership answer emails about status of refund. I've never in all the GAP policies I've canceled had to do a dealer specific form. You also stated that after signed cancelation form is recieved it can be backdated 90 days. I sent you the form on April 1st so back date it to January 31st or does the 90 days not apply now? It seems I'm not the only one that has this issue, so I guess it is dealer specific.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Brandon Hyundai, dealer license # VF-XXXXXXX/1. Please find enclosed complaint affidavit form, borrower vehicle agreement and printed copy of sales contract. Dealer is holding me hostage to force me to buy a car I do NOT want. I would like the dealer to FLAT CANCEL the electronic contract, unwind this deal. 1. I would like to return the car in accordance with the borrowed vehicle agreement. 2. Refund the borrowed vehicle deposit of $ 1k minus mileage and gas. 3. Return possession of my Hyundai Santa Fe kept in offsite garage. On 4/14/22 - I signed an electronic sales / finance contract. $3,000 was to be paid as part of the term. The finance manager ripped up the printed contract and threw it in the trash as my check for $3,000 was rejected by 3rd party processor. I was told i do not have a contract. I paid $1,000 deposit towards borrowed vehicle agreement with the understanding I will return the car on 04/23 if I was unable to pay. On 04/15 I called the dealer to notify i will be cancelling the financing and was told they cannot make changes as the loan has been funded. On 04/16 I visited the dealer to clarify that I recieved a rental agreement, NOT a sales contract. Sales manager advised it is illegal to give me a sales contract since the $3k has not been paid, dealer denied my request to cancel. On 04/17 Tim the general manager insisted he will NOT accept the return of the car when presented with the borrowed vehicle agreement and advised he will charge towing and storage fee if I left the car.Tim gave me a copy of the sales contract, stated the car is now mine. Offer to exchange the borrowed car for another car to purchase. I hope for your assistance to resolve this matter in a just and fair manner.

  Business response

  08/02/2023

  This was an unwind deal and we took our car back and voided the deal. 

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