ComplaintsforBrandon Hyundai

• Initial Complaint

  01/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I bought a Hyundai Tucson 2022 two months ago. Not only did the sales department try to scam me more than once, but the Service Department CRASHED my vehicle into an RV parked on their lot! First, the sales department told me they could get me a vehicle in white and quoted me accordingly, then when they couldn't get it in white, the sales man tried charging me the SAME PRICE for a silver vehicle, which should have been -$400. Then upon signing the paperwork, tried charging me 4.75% interest, when it should have been 2.9! Then I had to make a service appointment because my vehicles Bluetooth was not working properly. I was scheduled to be seen at 9:30am and upon dropping my vehicle off, the service worker told me it might take all the way until the next day. I waited, and picked it up the following day to notice it was parked extremely close to an RV. I looked a little closer and found a finger mark slid across my bumper (from the layer of dirt due to the construction) so I looked closer and saw that someone DID in fact HIT my car on the RV Parked in-front of it. I immediately went inside to speak with a manager, Jasin, who witnessed the damage and told me he would "touch it up." I have emailed him and have NOT received a response from him! Now I have to be inconvenienced yet again when I have a one year old and another child being homeschooled. Because this damage was inflicted by one of their employees I believe I should be given a loaner while this vehicle is being repaired. I guess once they received my $20,000 down payment they I'm not going to catered to any longer.

  Business response

  01/21/2022

  Business Response /* (1000, 5, 2022/01/05) */ Customer is scheduled to bring car in 1/5/22 for proper repairs, we have a loaner waiting

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a 2021 Palisade and the drivers window just fell down and won't go up. It has 4700 miles on it and we haven't even had the 1st service done. What makes it worse is that the Brandon service department won't give loaners or arrange a rental. My wife pulled up, 2 kids in the car, no window and they offered no help. We were told the part won't be in for 2 weeks. Update... We were notified that the repair was done but found out it wasn't when I arrived to pick it up the next day. The window is shimmed up with cardboard. I was told to tell my wife to be careful over speedbumps so the window won't crack. I thought he was kidding at first... lol. This a.m. while on the way to work, the window fell a little and cracked and started whistling. The window fell bc of a broken faulty motor. My opinion, this car isn't safe to drive like this and should have never left the service department. Just a reminder... 4700 miles 2021 Palisade bought brand new... part still not in... Update 11-19... I emailed as they requested 2 days ago and still no update on parts. Good thing it's not supposed to rain this weekend... lol I was also contacted by a manager from the dealership. His solution was that they had no solution and the part is now on backorder so no clue when it will arrive. If you are in the market for a Hyundai Palisade, they are amazing until you have to bring them to this dealership for service. I received an automated email on the 27th that the part was in but no one contacted me to schedule the repair as I was assured they would do. I called the dealership and left a message for a manager Jason but he hasn't called back. I called the dealership and the receptionist twice this afternoon(11-30-21) and sat on hold for 10 minutes each time. No one ever answered. I texted the mgr and was told to just bring it in. I need to make an appointment, but no one will call me back. I can't just hang around all day at the dealership. This location is very unprofessional.

  Business response

  12/28/2021

  Business Response /* (1000, 10, 2021/12/21) */ Window was repaired on 11/17/21 at no charge as per warranty. Unfortunately, in today's climate there are no rental cars available for the reimbursement that Hyundi allows, or we would have been more than happy to put the customer in a loaner or rental. We also advised customer to check with his selling dealer to see if they had any available loaner, I believe they had none as well. This is an industry wide problem even trying to rent a car for vacation is nearly impossible. I agree this is very inconvenient but unfortunately with the industry car shortage there is not much that could be done. Consumer Response /* (3000, 12, 2021/12/27) */ Hey! I opened a case about a local car dealership abt a service issue. They did finally fix the car but it took 23 days and they were rude and they never communicated abt anything. My question is, what's the best way to warn others? Should I just let the case close since they did repair it and just rely on the reviews to help others? I really want the BBB to understand my experience in detail but they did finally repair the vehicle. Any help would be appreciated!

• Initial Complaint

  11/16/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went to Brandon Hyundai with my boyfriend to look at cars because my boyfriend was considering co signing for me because at the time I was unemployed. I came back by myself a week later and the same salesman that I talked to before told me that I did not need to have my boyfriend sign for me and that he could get me approved by myself if I put down $4000 and he would also have my payments deferred for 3 months so that I would have time to get a job before the first payment was due because I told him my only income was unemployment I even gave him my bank statements showing I made less than $1000 a month. Without my knowledge or consent he lied on the credit application that he electronically sent to the financial company. He made up a place of employment, he said I made $4000 a month he said I worked at eBay doing marketing for 5 years. He also said I paid $650 a month in rent. None of that was true I never told him that I never heard him or the finance manager say anything about any of that and I never saw one single paper that said that where I signed agreeing that was true. I only found this out when I requested copies of my paperwork from the finance company because he also did not defer the payments so the car ended up getting repossessed about 3 months after I bought it. I would have never agreed to purchase that vehicle if I knew he was not going to defer the payments I gave them $4000 because he said that's how much I would have to put down in order to get them deferred. He knew I would never have been approved for a $40,000 car if he told them the truth so he lied just to make money off me which is fraud because I expected them to do their job and use the information I provided to make a decision on if I can afford that car but that was not done no one even called to see if I worked or verified if I even had income. I have been humiliated, I lost $4000, the vehicle I traded in and the new car and I now have bad credit. It has basics destroyed my life.

  Business response

  01/21/2022

  Business Response /* (1000, 12, 2021/12/17) */ This is a verbal reply taken by BBB: We are the dealership and not the lending institution, we don't defer payments and have nothing to do with requests to defer payments, and we do not handle repos or have anything to do with repos. Those concerns would be between her and the bank about payment deferral requests and reposession. The allegations are untrue about their credit application, the customer filled out the credit application and signed it. We do not touch the credit application at all or add any information, all information was supplied by the customer. We would go over the credit information with the customer after they submit their formal application but we do not make anything up or add anything to it when reviewing. She needs to pursue the remaining issues with the lending institution, payment was to be made 30 days after purchase and it appears she did not make the payment. Any actions taken for nonpayment are decided by the lending institution, we are a dealership and only handle the sale of the vehicle. Consumer Response /* (3000, 14, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the response they are saying the do not touch the credit application at all and have nothing to do with it which is not true. They are the ones who submit it to the financial institutions for approval. If they would have used the information I gave the salesman the loan would have never been approved I told the salesman I was on unemployment and that was my only source of income he did not report that he lied and made up my employer I have the proof. Brandon Hyundia would not give me a copy of the credit application when I went in there to address this I only know about this issue because when I requested the contract from Hyundia financial they sent it to me and in the documents they sent was a copy of the application that is typed and is not true I never told anyone I worked for eBay in marketing for 5 years making $4000 a month they also put I pay $650 a month in rent which is not true I live with my boyfriend and do not pay rent. When I saw that I immediately called I had no clue he lied in the credit application in order to get the loan approved so that makes the contract no good because it is based on fraudulent information.I never signed anything saying I worked for eBay they are trying to say I did but the paper they gave me to sign did not say anything about where I worked it said they would investigate my employer and income which they did not. Not only did they lie about the information in order to sell a vehicle but they never verified any of the information. It is the responsibility of the finance department to investigate and determine if I can afford the vehicle or not I don't have access to the computer system they send the application on so for them to say they don't touch the credit application or have anything to do with the information on it is also a lie. I never filled out anything saying I work for eBay making $4000 a month the sales man fraudulently put information in the computer and sent it over in order to make money which is a crime and it is wrong. I'm a single mother with 3 kids and because they are not being accountable for this I have suffered extreme loss. I'm out $4000 the money I put down I'm out the vehicle I traded in and the new vehicle I purchased and also owe over $30,000 on my credit report so it's impossible for me to even think about buying another vehicle. And have been extremely embarrassed and now I'm being called a liar.I trusted them to do there job and not take advantage of me the salesman lied on the credit application in order to make a quick sale that salesman no longer works there but they won't even acknowledge any wrongdoing and are blaming the financial institutions which only went off the information that was provided. I don't know who is responsible but I know for a fact that Hyundia of Brandon sent fraudulent information to a financial institution in order to make money which is a crime and the result of that crime has cost me more than that car was ever worth. I will continue to fight for this to be corrected. I have contacted them and was treated horrible that is why I came to the BBB I have also contacted an attorney and will file with the States Attorneys office as well if they will not make this right. Business Response /* (4000, 16, 2021/12/20) */ Customer purchased a vehicle 6/16/2021. Customer negotiated from 6/8/2021 to 6/16/2021, the deal was made meeting her terms. The credit information was provided and signed by the customer, as well as the terms of the contract to which she is stating she was unaware of, with the payment date of 07/16/2021 on the contract. After missing any payments, the lien holder would have called multiple times to collect any late payment in the span of 3 months of not making a payment. During that span, the customer never called the dealership after have receiving multiple calls from her lien holder from being late on a payment. Consumer Response /* (4200, 18, 2021/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract was based on fraudulent information provided by the salesman without my knowledge. And I did call the Lein holder as soon as I found out the payments were not deferred at that time the lein holder Hyundia financial told me to contact the dealership and that it's not uncommon for a dealership to do that. I called tried calling the dealership and salesman several times. All that is documented with Hyundai financial. I was willing to accept the loss if it was only because the payments were not deferred I should have checked that before I left with the vehicle, once I found out the salesman lied in order to sell me the car I was very upset and I'm not going to give up on this it's a crime and he basically destroyed my life, and now the dealership is telling me I'm lying and causing so much embarrassment for me this is crazy, The contract is void because is was based off fraudulent information therefore I should have never been given the car in the first place, Hyundia of Brandon should have never taken the $4,000 from me and the should not have taken my trade in vehicle. I have a copy of the credit application that Hyundai financial is saying they never touched yet it is typed. I don't have access to the computer system at the dealership I did not type that credit application and I did not give anyone any of the information that is on it. Please just make this right.

• Initial Complaint

  11/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was sold a 2022 Santa Fe with 301 mi by Brandon Hyundai dealership as new although the vehicle ( vin # ************) was registered by ********* ********* ************************************, Fl 32707 on 08-20-2021. Brandon Hyundai sold it to me on 08-24-2021 for $45,000 although missing MSRP was $38,960. Total finance was $48,926.86. Not counting the $5,000 down payment and a 2020 Santa Fe trade in with 11,000 mi. Bait and switch.

  Business response

  12/28/2021

  Business Response /* (1000, 7, 2021/11/23) */ This response was taken verbally by the BBB We have already resolved this and issued him a check. Consumer Response /* (3000, 9, 2021/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Brandon Hyundai didn't send me ***** ******* a check. If a check was issued to me doesn't that modify the contract between Brandon Hyundai and me ***** ******* because they overcharged me ***** *******. Wouldn't that overcharged also affect the financing and taxes? Business Response /* (4000, 15, 2021/12/17) */ This is a verbal reply taken by BBB: The customer cashed the check for $2271 on 9-13-2021. Due to the privacy statement he signed stating we do not share his financial information, we are not able to forward documentation about his financial information. There was no bait and switch, the customer took four days to decide to purchase. We worked with him each day he came into the dealership and even had another dealership send over the vehicle with the color he wanted. He came in August 23 and went over pricing for the Santa Fe Limited, we did not have right color at the time but he came back August 24 to purchase the vehicle he wanted. He was given a lot of money for trade in and paid $5000 down, he even changed his survey to 5 stars to include positive verbiage about Jonathan S. taking care of everything. He agreed to the price and loan terms when signing the contract, all terms were discussed and signed for. The refund was a good faith gesture to resolve the issues, it is not an admission of any wrongdoing and does not modify the contract. Consumer Response /* (4200, 17, 2021/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent you the receipt to whom they mailed the check to. Brandon dealership sent the checks to Hyundia motor finance. PO Box ******- **** N ***** **- ********** **- ***** Check # of one check # ***** $2271.00- check# ***** $158.97. Plus Brandon dealership sent the cancellation checks to Hyundia motor finance which they cashed. Hyundia admit that they over charged me thousands of dollars which the overcharged was finance and tax. I am old and a old veteran at that I do understand that, but I do know that the bank that issue those checks would have those checks records of who cashed them. This is a so-called good business practice. To lie to the BBB. But that's what bait and switch is all about. One check they said they gave me was to Solve the problem. The other check Brandon dealership was for overcharging.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  August 2021, been a Hyundai lessee over 15 yrs, I traded in my 2016 Hyundai Sonata after they convinced me and purchased this time a 2020 Elantra at this location. We made a deal no money down and they would cover the remainder of the lease and mileage. I find almost a year later that I had been charged off on my lease supposedly because I owed mileage. A conversation with Hyundai finance who refused to finance my 2021 Sonata and discovering charge off which severely affected my credit. According to Hyundai finance payment were made on that vehicle for about 4 months after I purchased 2020 Elantra and then paid off completely after Brandon Hyundai sold it and paid it off leaving zero Balance. No where does it show that$660.00 dollars are owed on mileage overage, which was suppose to be paid off by Brandon Hyundai on the deal. They made a final total on the deal promises and you you it really carried over into a new Loan. Brandon Hyundai refused to pay or assist me.

  Business response

  08/02/2023

  We took his car as a trade in and paid of his lease buyout. Hyundai billed him for overage on his miles, which had nothing to do with us.

• Initial Complaint

  09/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/2/21, I purchased a used 2016 Chevrolet Volt from Brandon Hyundai, 9915 E Adamo Dr, Tampa, FL 33619. At the time of purchase, the sales representative told me the purchase included a "used car protection plan", and the 1/2 page document showed the value of this package is worth $1,595.00. After the vehicle purchase, I found the dealership charged me for the value of the Used Car Protection Plan. They also separately charged an additional $195.00 for Dent and Ding service, which is already included in the Used Car Protection Plan -- double charging for the service. Additionally, the sales rep did not provide terms and conditions for the "Used Car Protection Plan" or "Dent and Ding" protection at the time of sale. On 9/10/21, I spoke to the sales representative, Elie E. and General Sales Manager, Jonathan S. requesting cancellation of these two services due to misrepresentation. Both refused my request for cancellation of the service and refund of the amount charged.

  Business response

  11/22/2021

  Business Response /* (1000, 5, 2021/09/22) */ the customer was well aware of purchase price and our protection package, and reconditioning fees. She is not the buyer but a cosigner on the deal. Both buyers have signed the buyer's order, finance contract, protection package breakdown of items. We have their signatures on all paperwork. We have talked with this customer regarding this transaction numerous times. Consumer Response /* (3000, 7, 2021/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am the co-buyer of the vehicle. Only one signature is on the "advertisement" for the protection package, and that signature is not mine. No Terms and Conditions for the package were provided, AND the dealership double charged for a portion of the package. Attached is the provided "advertisement" absent of my signature. Request for cancellation and refund of the cost of protection package plus the duplicate coverage is still requested. Business Response /* (4000, 9, 2021/09/23) */ She needs to have a conversation with the buyer and why that individual accepted and signed all documents. The co-signer also had ample time to review all documents and the agreed price. Consumer Response /* (4200, 11, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Brandon Hyundai never provided Terms and Conditions regarding the Protection coverage and has provided no explanation as to why we were double charged for Dent and Ding coverage.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  (1st claim incorrect no active recall) 8/5/2021 Went for repairs, check engine light came on and car was shaking. Brandon Hyundai charged 875 for spark plug change, battery change, cabin filter change, and wiper blade change. The wiper blade and cabin filter change are unauthorized, done without permission. For the battery change I was charged for a interstate brand battery but when I looked the brand name on the battery was Hyundai. The bill was very high for services. My car started shaking and check engine light was back after 5 days. Called mngr about this and charges. Mngr said that interstate may make batteries for Hyundai and said Hyundai batteries are more expensive the interstate. Said they will refund cabin filter and wiper blades. Offered to fix the engine light which isn't the issue. VERY leary of them working on my car again. Thought of taking car to different mechanic to verify if Brandon Hyundai fixed car or just charged and did nothing. Waiting on BBB for instruction.

  Business response

  09/29/2021

  Business Response /* (1000, 16, 2021/09/09) */ Our pricing is set to industry standards by a standard pricing guide with labor time from identifix. We did charge approximately for spark plugs. We offered to pick car up and reinspect and any related repairs to be paid for by Brandon Hyundai. We also offered to refund for filters that customer said she did not authorize but paid for. Customer stated that she did not want us to look at car and she believes it is related to the engine recall, none of the failure codes are related to the engine recall.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩