Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck there and the next day the tranmission went out they fixxed it no problem the exactly 30 days later the engine had trouble and the said the engine needed to be replaced for $8000 when i had my guy look at he showed me the codes all three issues shown total maybe $500 dollar in parts and at most $300 in work so they lied to me to pay for work my truck didnt need and refuse to contact the finance company that has been trying yo reach tem for 2 week i have now lost my job and have no way to get back and forth from a new one

  Business Response

  Date: 04/23/2025

  Were very sorry to hear about the problems the customer may have faced with the vehicle. We offered him an extended warranty and unfortunately, he refused. Were trying diligently to work with the customer to help .
  
  

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the market for a car, I applied on another website (********) and my information went to this dealer. When I tell you that this dealer contacted me no less than 4 times a day about a car I looked at one line. I work during the week, I told them I would not be able to come out until the weekend, Still 4-5 times a day. I was on the was out there to see a car I got 2 phone calls with in a few moments of each other. I purchased from another dealer last week because of the harassment. I have contacted Brandon Mitsubishi and requested to be taken off their list, several times. I have blocked numbers. I am still getting messages from **** **** via email and text. I don't know how to get them to stop.

  Business Response

  Date: 01/02/2025

  Brandon Mitsubishi
  *****************************************************************
  01/02/2025
  
  Better Business Bureau
  BBB of ******************************
  
  RE: Response to Complaint from ***** ***** #********
  
  To Whom It May Concern,
  
  We are writing in response to the complaint filed by Ms. ***** ***** regarding her concern about the frequency of our follow-up communications.
  
  Ms. ***** initially inquired about our services on [date], expressing interest in [specific vehicle or service]. In line with standard customer service practices, our team reached out via phone calls to confirm her interest and remind her of a scheduled appointment on [appointment date]. Unfortunately, Ms. ***** missed the appointment.
  
  At no time during our interactions did Ms. ***** request that we cease communication. We did not receive any emails, texts, or verbal indications asking us to stop contacting her. As a customer-focused dealership, we strive to maintain an open and respectful line of communication with all of our clients.
  
  Upon receiving notice of Ms. ****** concerns through the Better Business Bureau, we immediately ceased all further communication with her. We take customer feedback seriously and will review our communication practices to ensure they align with the expectations and comfort levels of our clients.
  
  We sincerely apologize if Ms. ***** felt inconvenienced or overwhelmed by our follow-ups. It is never our intention to cause frustration, and we are committed to improving our processes to avoid such occurrences in the future.
  
  Thank you for the opportunity to address this matter. Should you require further information or clarification, please feel free to contact me directly at ********************* or *************************************************************
  
  Sincerely,
  *** *******
  Sales Manager
  Brandon Mitsubishis why here...

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon Mitsubishi advertised a car for sale on line for $22,222 .I went there in person and offered full sticker price plus tax tag and title,rounding my offer to ****** cash.They then proceeded to add different compulsory add ons including 1000 dollars because I did not live in the same zip code as the ************* total the price went up to *****.far more than I could afford.

  Business Response

  Date: 10/28/2024

  Unfortunately, the rounding price offered from the customer didn't cover all taxes and fees. We are willing and able to help customer find a vehicle closer to his offer.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company has continued to call and contact me over a dozen times after I have contacted them and ask them to all communication with me as it is not wanted or ever wanted. At this point they are drinking multiple laws, and either unable to control the system that is dialing numbers and remove mine, or simply does not care.

  Business Response

  Date: 10/21/2024

  We are extremely disappointed that youre having issues. We want to cooperate and help the customer to be removed of the service calling list. We have checked all our follow-up schedulers in our ****************** database and don't show this customer on our records. If the customer can confirm if they own a ********************** vehicle, maybe the phone calls are from Mitsubishi Manufacture which can be reached at **************. Could the customer please help provide phone numbers they are receiving phone calls from to confirm that it belongs to Brandon Mitsubishi.   

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ram promaster cargo van from Mitsubishi of Brandon on 9/14. I did most of the process online being being that I travel a lot for work. I read the carfax report on the van and it showed 1 minor accident on the back rear and a vehicle inspection, plus fluid change. Upon getting to the dealership to my surprise it was damage on the front driver side. The door is hitting something when it opens and this is the day of me closing and before I can get home a piece flew off that very side that was apart of front near the driver side. The employee *** said he could get it fixed. Less than 24 hours after driving off the dealership, the ac went out. Found out the whole ac system needs to be changed and $2,000. Plus a mechanic checked the brakes and said the rotors were so bad that it was no way possible that van could have passed the vehicle inspection. I tell the manger Nat this and get nothing. I tried to call the extended warranty that I paid for and they said the dealership didnt activate the warranty so I cant do anything until they activate it. I asked nat for a copy of the vehicle inspection report and to activate the warranty. He said he would and I never heard or could get him on the phone. These people are liars and shady. I firmly believe that fabricated the vehicle inspection and car fax report. Its no explanation on the brakes and rotors being nearly a safety hazard and the ac going out less than a day later. That whole dealership lies and misleads and they shouldnt be allowed to get away with stuff like this. Now Im stuck with already being $1000 in the whole for brakes and rotors and a $2000 bill for the ac. Ive called numerous times and they dodging me.

  Business Response

  Date: 10/04/2024

  This response was taken verbally by BBB:

  We have been working directly with our customer and he has been here at the dealership yesterday and today. We believe all is being taken care of at 100%.

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  To whom all may be concerned, Id like to retract my complaint with Brandon Mitsubishi (complaint ID ********. 

  They have taken the necessary steps to accommodate any issues that Ive encountered with the purchase of the vehicle 100%! I apologize to all parties for acting what now seems premature and would like to leave on a good note with Brandon Mitsubishis staff 

   
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a 2018 ***** Civic at Brandon Mitsubishi. They told us that there were no issues with the car, no previous wrecks, one owner and that the loaner (***********) was giving us a warranty on the car. Well, it hasn't even been a year and the car has been at the ***** dealership for about 20 days since it decided to break down. It doesn't start at all. We spoke to Mitsubishi before taking it to ***** and they told us that they had no idea what was wrong and to take it on in to *****. Well, it turns out that the car has been in three wrecks, one of which was into a guardrail in which the air bags deployed. It floors me that the car wasn't listed as a salvaged title since it went through so much. We were lied to and now we are stuck in a car payment for a car that doesn't run, that is going to get voluntarily repossessed. We NEEDED another car since I work at ***********, we live in ******, **, and we have three kids that go to two different schools, so we got a car from *****. They wouldn't take the 2018 ***** Civic as a trade, so we are royally messed up. We are not sure what our options are, but we are diligently looking into what can be done. If a lawsuit is the way to go, then we'll do it. Looks like Brandon Mitsubishi doesn't care much about disabled veterans since they decided to s**** us over.

  Business Response

  Date: 09/13/2024

  We are extremely disappointed that youre having issues with your 2018 ***** Civic. Please have the car towed to our service department so we can try to resolve this issue to the best of our ability.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22278931
  
  I am rejecting this response because:
  

  We were told by Mitsubishi to have it towed to *****. They said, "We would charge you $125 an hour just to diagnose it and we won't even be able to tell you what's wrong. I suggest you take it over to *****." If they want to look at it, they need to pay for it to be towed over there.

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/04/2024

  We are extremely disappointed that youre having issues with your 2018 civic. Please have the car towed to our service department so we can try to resolve this issue to the best of our ability. We will cover the tow within 50 miles radius and help with parts & labor at dealers cost rate. This customer purchased this vehicle on 11/03/2023 almost one year ago. This complaint was the first time to hear of any vehicle concerns. Too much time has passed and unaware of the use the customer used the vehicle for. I can have our service manager call him to setup the tow arrangement.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  orida for a day which turned into 2 days and a half. The car would be fixed. Which was farrr from what happened. Mind you everyone reading I'm from ************** which I informed the manager *** and each member I spoke with that I needed reliability. Well after horrible customer service which you can read the unethical and unprofessional these guys are from how they speak and interact with customers. So below you will see these guys explaining that an new fuel pump and starter was placed on the vehicle after providing a first price then taking the price up. Then for me to end up at the dealer the second day of having the car to replace the starter and also fuel pump for 3000 dollars. To then be told something will be done and to again be lied to. I should have purchased a place ticket to get home. If you are beside this place and it's the last place to buy a car. You should walk because this is the worst place of business I've ever stepped into. Not to speak of the finance manager that told me he had to run my credit to verify a cashiers check was real.

  Business Response

  Date: 07/16/2024

  We are extremely saddened to hear about your discontent. Here in brandon Mitsubishi strive to make every customer satisfied. sometimes used vehicles have unexpected issues and that's the reason that every dealership in the country has the customer sign an AS IS form.

   

   

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21968136
  
  I am rejecting this response because: the owner ensured me after staying in a hotel for 2 days that the problems that I had to fix was fixed by them. Which was the starter and the fuel pump. Manager *** provided that in text form. To find out through the dealer those parts were never touched. Manager even ensured that he would be working to reimburse me. Which I've uploaded as well. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used care on November 28th less than 48 hrs the transmission went out. I've contacted them several times all I got was they would tow it and have it checked out. As of today the car is still in my driveway, I have no means of transportation , I've missed a week of work and I'm on SSDI and gave them all the money I had for a down payment. Please help

  Business Response

  Date: 12/06/2023

  Hi *******,

  We are truly sorry to hear about the challenges you've encountered with your recent purchase. Our team is taking this matter seriously and working diligently to resolve the transmission issue promptly. We understand the impact on your daily life and income, and we're committed to finding a swift resolution. Please reach out to our General Manager, *************************** at ************************************ directly to further discuss your concerns. 
  
  

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 20953669
  
  I am rejecting this response because:

  Hi, this case is not resolved, they promised to send me ****** dollars last week and was told they would be giving me $200 instead and I still havent received anything, and now after they supposedly fixed it it's still not working properly. I'm calling them again today. I'm ready to *** this company. Please let me know what I can do. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 01/05/2024

  ******************* BOUGHT A **** AS IS CAR   WE HAVE DONE SERVICE TO THIS VEHICLE OVER AND BEYOND WHAT WE ARE LIABLE FOR     I OFFERED TO PAY HIS FIRST PAYMENT AS WELL....     I HAVE THAT CHECK READY  HE WAS ALSO INFORMED THAT HE WAS GIVEN THE WRONG INFORMATION CONCERNING A MIXUP OF CUSTOMERS     WE HAVE GONE SO FAR TO SATISFY MR **************       

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 20953669
  
  I am rejecting this response because: The promise at conversation was I will fix the car and give me 200. That was also promised three weeks ago when I got car back from you and still not fixed or a check even when I just drove all the way there on the 2nd and you did nothing except make false promise.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brandon Mitsubishi of ***** ******** + for a 2018 ***** Civic Dealer not responding for gap claim

  Business Response

  Date: 12/06/2023

  Hi *****,

  We apologize for the inconvenience you've experienced. We take your concerns seriously and understand the urgency of your situation. Our team is investigating this matter promptly to ensure communication is established with the relevant parties involved. We appreciate your patience and cooperation in resolving this issue. Please reach out to our General Manager, *************************** at ************************************ to further discuss any concerns or questions. 
  
  

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I urgently seek your assistance in addressing a deeply troubling situation stemming from my car purchase from Brandon Mitsubishi on October 2022. My family and I are forced to deal with a car that is hazardous and dangerous to drive due to the dealership's deceptive practices. Despite my clear financial constraints, my inability to afford a lawyer and the critical need for a reliable vehicle, Brandon Mitsubishi engaged in deceptive sales tactics, misrepresented the car's condition, and failed to disclose crucial information about its history, including a front end accident, rental usage, and a damaged transmission. Since the purchase, the vehicle has experienced multiple issues, including a broken water tank, air bag needs repairing, air conditioner and a rapidly failing transmission, which any day now can cause serious harm to my family and I. Despite my persistent attempts, totaling 27 times between October 2022 and September 2023, to exchange the vehicle, Brandon Mitsubishi refused and intentionally ignored my emails, phone calls, and service requests to prolong the warranty, waiting for the warranty to lapse and make it seem as if i were the one at fault, just to leave me stuck with a deteriorating unreliable car. This situation not only violates consumer protection, it violates the ******* Deceptive and Unfair Trade Practices Act (FDUTPA), as well as ********* "as-is" law and statutes laws and also places an immense financial burden on my family and I. I kindly request your intervention to hold the dealership accountable for their actions and seek a full refund of the purchase price plus all the monthly payments dated back from when I first purchased the car to alleviate the financial burden imposed on me . Your immediate attention to this matter is crucial to ensuring consumer protection, but mostly because the transmission is wearing out everyday and without this car my entire family will be without and we will all lose our jobs, a home and our education.

  Business Response

  Date: 12/06/2023

  Hi ******,

  We sincerely apologize for the challenges you've faced with your car purchase from Brandon Mitsubishi. Your concerns are important to us, and we're committed to promptly investigating and resolving the issues. Your satisfaction is our priority, and we appreciate your patience and cooperation during this process. Please feel free to reach out to our General Manager, *************************** at ************************************ to further discuss your concerns.
  
  

  Customer Answer

  Date: 12/10/2023

   
  Complaint: 20909591
  
  I am rejecting this response because: I appreciate your prompt response and the efforts taken to address my concerns. However, I must respectfully reject the provided resolution as it seems to overlook the comprehensive information and resolution I previously requested. I communicated via email to the business. In my emailed, I outlined the details of my request and specified the resolution I am seeking to resolve this ongoing issue. My intention is not to complicate matters or undermine the valuable assistance provided by the BBB. Rather, I am eager to work towards a resolution that aligns with the information I have already shared. Thank you for your understanding.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/05/2024

  WE ARE OFFERING A SERVICE APPOINTMENT TO ADDRESS HER CONCERNS     WE WANT HER TO HAVE A RELIABLE CAR THAT SHE CAN DRIVE HAPPILY    PLEASE OFFER A SERVICE APPOINTMENT FOR HER TO BRING HER CAR HERE FOR AN INSPECTION

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 20909591
  
  I am rejecting this response because I grapple with a defective vehicle purchased under false pretenses, and the proposed inspection overlooks the fact that the car was sold to me under false pretenses, violating my consumer rights by Brandon Mitsubishi. Their procrastination and unwillingness to fulfill obligations have left me with no choice but to demand a refund. The breach of warranty, deceptive practices, and safety concerns compound the situation. Despite multiple service visits from October 2022 - September 2023 addressing the same issue, the dealership's intentions are questionable and raises suspicions about their motives. Detailed documented evidence, list of problems, including withheld information and a breach of warranty, the dealership is unresponsive and they are procrastinating to run the clock to benefit themselves. The financial strain increases as I am forced to make $580 monthly payments for a compromised vehicle. The safety concerns and deceptive practices amplify the urgency for immediate action to protect my consumer rights. Brandon Mitsubishi's prolonged response is intentional to collect information to cover their bases and get away with fulfilling their obligation to honor my rights protect by ******* state laws. A more effective and swift intervention is crucial to rectify this distressing situation and hold them accountable. I urgently request your intervention to ensure compliance with consumer protection laws. Please be advised I responded to Brandon Mitsubishi General Manager *********************** via email and requested an appointment date and time for inspection. Email is attached.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/09/2024

  ****** PLEASE CALL THE DEALER AND ASK FOR ME   *********************** SO I CAN SET UP YOUR SERVICE APPOINTMENT      I AM AT EXT 1120      LOUIS 

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 20909591
  
  I regret to inform you that I must decline the provided response. Despite my persistent efforts to reach out to the office, the general manager remains consistently unavailable and has not returned any of my calls. Additionally, my numerous emails, including one in which I proposed specific days and times for an appointment, have gone unanswered.
  
  While I am dedicated to finding a resolution, the growing challenge lies in the face of continuous unresponsiveness. I am reluctant to continue pursuing the general manager for cooperation and waiting for the appropriate course of action. I find myself at a crossroads, uncertain about the next steps. What alternatives are available to me, and how much longer should I extend courtesy and patience in anticipation of a response? How much longer must I endure being victimized and tolerating this behavior from a business that has proven to be unprofessional and neglectful?
  
  Despite reaching out for assistance, it is disheartening that everyone involved is allowing the business more leverage to disregard the fact that they have violated state laws. While the lemon law may not be applicable, there are other laws covering used cars, and this company has neglected its obligations, especially concerning the included warranty coverage in the sales. They have breached every section of the warranty and violated the sales contract. Having consulted with lawyers for advice, I am aware that my protection as a consumer is safeguarded by existing laws. I request a assertive and constructive approach to bring about a resolution and rectify this situation promptly.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 20909591
  
  I am rejecting this response because:

  Upon discovering that an inspection by ***** mechanics at ********************** was possible, it was confirmed that the transmission does have issues as I reported since November 2022 until this present date. I try reaching out to Brandon Mitsubishi through emails and in person conversation. This information has been provided to them and they deny it was even a problem and obviously it is. However, the lack of actions and failed to address the root cause of the problem, another discovery of a secondary issue stems from a faulty aftermarket radiator, which was replaced following an accident in 2021. This information was confirmed and shared to me from experts at Chevrolet Mechanical Shop. This critical information was not communicated to me not once from Brandon Mitsubishi during the sale transaction or even after I started to complain and express concerns about the vehicle and the safety of my children and how much I fear the car and Im afraid something bad can happen.
   
  I've uncovered even more alarming details about the car's history, and it's far worse than I initially feared. Among the reports I've obtained are numerous complaints from other consumers. The first complaint, lodged by a grandmother, recounts a harrowing incident where her granddaughter, the original owner of the vehicle, experienced a sudden deployment of the airbag while driving on the highway. This unexpected event led to a loss of control, resulting in a crash. The concerning aspect here is the lack of accountability in notifying the manufacturer when such incidents occur. According to industry standards, the manufacturer is responsible for addressing defects within the first ***** miles of the vehicle's operation.
   
  The second complaint pertains to significant transmission issues, underscoring its defective nature and the inherent hazards it poses while operating the vehicle, including the risk of gear lock and potential accidents. It is deeply regrettable that the involved mechanic failed to fulfill their responsibility to report this critical failure to the manufacturer. The merging of these two substantial complaints validates my own concerns and complaints, corroborated by the findings in my Carfax report and other external sources. It sheds light on the truth behind Brandon Mitsubishi's deceptive practices, motivated by malicious intent, greediness, and self-serving interests, as they concealed, hid, and lie the long list of troubled history of the vehicle and attempted to shift accountability onto me, thereby ensuring that I remained burdened with the car.
   
  The fact that I, through *******************, was able to uncover this information underscores the expectation that Brandon, as a so-called dependable car dealership, should have undertaken similar due diligence. Instead of purchasing a salvaged vehicle from a junkyard and secretly refurbishing it for profit, they have abused the absence of a Lemon Law for used cars in ******* to exploit gullible consumers. This disgraceful behavior not only highlights a blatant disregard for ethical business practices but also underscores the urgent need for regulatory reform to protect consumers from such predatory practices.
   
  According to both the original owner's complaint and the mechanic's assessment, this vehicle should never have found its way to an auction site for sale, let alone be marketed as salvage/junk. The fact that it was indicates a glaring disregard for safety and ethical standards. Given the vehicle's documented history of danger, driving it not only jeopardizes my life but also the safety of my children. Despite the obvious evidence pointing to the dangers posed by this car, there has been a clear lack of action or attention paid to address the issue. It is abundantly clear that this car belongs in a car crusher, removed from circulation entirely, for the safety of all.
   
  Despite my repeated attempts to seek resolution, it's as if my concerns are bouncing off brick walls. The recurrence of the vehicle's information from all sources of avenues, my attempts to seek solutions, is like a slap in the face, amplifying my frustration and disappointment to astronomical levels. I've endured weeks of inconvenience and financial strain, to the point where I'm scrambling to make ends meet. I'm currently short on rent by a whopping $701.41 and on the verge of receiving a demand letter from the landlord. All this chaos stemmed from the need to fork out having to shell out cash to my uncle just to rent his car because I couldn't afford the exorbitant deposits demanded by rental companies. And yet, despite all these sacrifices, I find myself right back where I started, with no tangible resolution in sight. It's beyond infuriating.
   
  So, what's the plan now? Where does this leave me? Here I am, getting harassed by the bank demanding $580, all because of this worthless excuse for a car. It's not worth a dime, they priced the car at 16K but charged me 28K. The evidence is staring everyone in the face: mechanics have confirmed it, the history information is right there for all to see, picture clear to the naked eye, yet here we are, with everyone demanding for their money and no one giving a **** about the very real dangers I face every time I get behind the wheel. 
   
  It's maddening! Everyone's spinning their lies and pointing fingers at me, while the real issue the safety of myself and my loved ones gets swept under the rug. Where's the humanity in all of this? Who's finally going to step up and do the right thing? Because right now, it feels like I'm the only one left holding the bag, and it's bursting at the seams with injustice.
  

  Sincerely,

  *************************