Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit/Holding fee for a vehicle purchase was not returned after the vehicle was purchased and was not credited in the purchase.

  Business Response

  Date: 04/16/2025

  spoke with Mr. ******** his refund was processed 4/15/25

  he is all set 

   

  *** *****

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I need help resolving an issue with the service department at Chrysler. I came in on March 11 @ 0900ET to have my ** issue and radio looked at. I told them the ** makes a buzzing noise when on and I get no cold air. Also, when I use the radio, apple play, android auto, the radio keep switching to *** *** Navigation after driving for a few mins. Everything was fine, they looked at my van and said the solenoid was bad so they replaced it. I got in the car and still the air was warm (no **) and the buzzing noise was still there. I went back and said, "hey man, did you guys look at the noise I showed you? My ** is still not working." They didnt even look at the radio or noise from the **. They took the van back and said the compressor is bad and they will replace it first thing in the morning. I was ok with that and took and **** home. I call the next day and texted and it was several hours till I got a call back. They said they have the part but could not get to it, they will have it done tomorrow (3/13/2025). So the 3rd day I call and texted in the morning and never got a call back. At 1630ET I had my wife take me to the dealer to find out whats going on because I am losing business on the vehicle and had to pay $50 cancelation twice because my van was not ready. I show up and they said they never got to it. I was like ***! I was mad but didnt show it. I said why would you tell me you will have it ready tomorrow twice and lied. I would have made other arrangements. So far I am at a $650 **** plus $100 for the two cancelations, I will incur another $50 cancelation on Monday because the van is not ready. I took my wifes **** truck to get appraised and trade it in for a new 2025 Pacifica hybrid, but now I am afraid to trade it in because of this! I will continue to lose revenue and incur fees to longer they take and if I get more cancelation I lose my business completely because I will lose access. I really need honest answers and help to resolve this quickly.

  Business Response

  Date: 03/26/2025

  The guest came in on 03/11/2024. We diagnosed the issue as having an inlet housing actuator binding causing the noise in the dash, the ac compressor causing the whirling noise in the engine compartment, and we were unable to duplicate the radio issue. We ordered the 2 ac parts. The actuator came in but the ac compressor had not yet arrived. We checked the radio for codes, updates, etc. There are none. We installed the actuator. We did not have any loaner vehicles so the guest picked up the vehicle until the ac compressor came in. The guest brought the vehicle back in on March 18th and we replaced the compressor.
  The vehicle has been returned to the guest and the issues that were duplicated we repaired.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23066463
  
  I am rejecting this response because: i would accept, however the following day I got the van back, the issues came back. It is unfortunate because I was hoping to be on my way and come back to buy a 2nd Pacifica. It was Saturday night when the issue came back, although I noticed strange noises like there was air inside the ** lines when I turned it on. It was like a hissing sound when ** activated but it was cold. So I thought this just needed sometime to run and it would work itself out. Then the next day the loud vibration noise from the compressor camback. I was hoping maybe it was a fluke then on Sunday the ** completely stopped working so I messaged the service team Monday morning and I will be turning it in tomorrow after work. I would understand if it stopped working a few months later as things happen. But this issue coming back the next day is crazy. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 04/01/2025

  We just checked this vehicle back in on March 27th ************************* a loaner vehicle while we address the concern. Our shop ******* listen to the noise with the guest so we can hear what his concern is in order diagnose accordingly and move forward with proper repairs to resolve. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the merchant to the phone number ************ more than 10 times but unfortunately the manager ***** never return my voicemail and she is never available to talk. I urgently need to dispute this amount of $439. Prior I agree to the service with Courtesy RAM, I brought the car to a different mechanic. However, as you can see the picture below, the mechanic was unable to diagnostic because the computer was locked. The code only allows to read by Jeep Chrysler. I had no choice, but the only option was to bring the car to Jeep Chrysler to read the computer and fix it. Again, I couldnt reject the service because the computer was locked, and I could not fix the car at a different mechanic. As a result, I was very shocked with the amount charged, extremely overpriced but again I had no choice.After the car was fixed and paid at Jeep Chrysler, I brought to another mechanic called St ******* Automotive to compare the cost since I had the code results. As per estimate below see picture the concern to valve purge control the estimate cost was $187 vs Jeep Chrysler charged $626.84. The difference is $439, this is outrageous and monopoly. See screenshot below for the estimate from ***************** Automotive.I urgently need the credit from the merchant and I total amount paid $1,140.73 is 3x times compared with the another estimate. In addition, this is very poor customer service by the manager, *****. The lack of communication by not returning voicemail and never being available, this is totally unacceptable. After calling them for more than 10x, I can not keep calling this merchant any further. Please consider the credit of $439. I have the proof below comparing estimates St ******* Automotive vs Jeep Chrysler.

  Business Response

  Date: 02/14/2025

  Guest brought his vehicle in on October 7th 2024 with the concern of a check engine light, Courtesy Chrysler did a diagnostic on the vehicle and submitted over to the guest what repairs needed to be done. The guest approved the work through the online portal link. Courtesy Chrysler moved forward with the repairs and once finished a payment was received with an authorized signature. After all work is done and the guest has been gone for more than 30 days did the guest complain about costs associated with repairs. Guest shopped around at independent shops and found a cheaper price and felt as if we should refund the whole amount. We rejected the cancellation as we already completed the work which resulted in a dispute from the guests end with his bank. We sent over all relative documentation and a letter stating the situation and the dispute was rejected. We offered the guest a free oil change on his next visit to try and sustain a relationship. All documents attached are the same as what was shared with the bank along with a internal call log showing times of conversations established between guest and dealer. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22938403
  
  I am rejecting this response because:

  I shopped around prior bring my car to jeep Chrysler but unfortunately the mechanic could not read the code to fix because the system was locked by Chrysler. I had not choice but to bring to Jeep Chrysler and accept the service. Otherwise , it was impossible to get the car fixed since the code was locked.

  
  After fixed, I finally had visibility of the codes. Therefore, I brought the car back to the original mechanic with the codes to get an estimate. 
  
  
  This was outrageous how Jeep Chrysler charged 3x more. 1 time free oil change is not enough. In addition,I called jeep Chrysler 10 times and left several messages but they dont return my calls. This is totally unacceptable and The lack of availability is very frustrated. 
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership and it took several weeks for them to complete the sale and deposit the funds, additionally its been over a month and half I have requested and promised to receive a refund from title/tag fees paid at sale. I was advised on Jan 22 I should receive a refund check in 7-10 days. I have made over 20 telephone calls to the dealership no one answers the calls, I have left messages for over two weeks to with call back information and reason for my call, no response. Additionally, I was finally able to leave a message with a receptionist for sales mgr, *** *** she advised he would call within an hour, no call. On 2/3/25, unable to speak to someone reached the service department to have a mgr, call me. Brief conversation said I should receive a call in 2/4/25 from finance, no follow up, On 2/5/25 made over 10 calls to dealerships no answer, text salesman no response. Attempted to contact corporate office advised customer compliant representative on leave left voicemail.

  Business Response

  Date: 02/11/2025

  Courtesy Chrysler has processed a refund check for the difference owed on the tag/title fees and overnight out to Mr. ************

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The management team became involved with the issue not only resolving it immediately but was very apologetic and professional in handling my concern. Additionally, the  management team exceed all my expectations in their efforts to quickly expediate and resolve the matter. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/24 the car dealership in question stated that they refunded my $500 deposit in the same manner that I paid which was $76 in cash and $424 from my ***** card on my phone. I received the $76 in check form but did not receive the $424 back in my account. I stated to the dealership that I could not receive the refund back into that account because it was closed on 9/20/24 so the transaction that they are allege to have takin place could not have. They told me to talk to my bank ****** I told the dealership that I did and the bank has no record of any transaction after 9/20/24 so if anyone tried to send money to that account, which is closed the transaction would not have gone thru but now the dealership refuses to talk to me of give me my money back.

  Business Response

  Date: 10/30/2024

  Mr. ******** issued original payment on 8/31/2024 for down payment with two different payment methods. The one method being cash, Courtesy had to do a check request and issue a check back in order to provide the $76. The other payment method was from a card allowing Courtesy to issue a $424 refund back to the card directly. Once Mr. ******** reached out stating that the card payment was not received Courtesy then reached out to the corporate team to evaluate the refund. Attached is the documentation showing the payment was issued back to his card, received and approved. Courtesy has released all received funds and does not have any in house funds from Mr. ******** to further release. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22486915
  
  I am rejecting this response because:

  I am rejecting this response because: the attachment that i just sent is a video of a document from the ***** **** stating that my account has been closed since 9/20/24 and it is attached to the **** card in my Apple wallet.The ***** card in my wallet is suspended and it is the only card attached to that account. I went to the **** and had ***** **** (who is a GM at the dealership)on the phone with a ****er from a ***** branch and he told him himself that the account has been closed for for over a month and that ***** has no record of this transaction taking place. I still have not received my refund.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 11/01/2024

  We have confirmed the refund was in fact paid and received by the ***************  We have provided an Acquirer Reference Number to customer so that his bank can locate the transaction by which the funds were deposited with his bank.
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22486915
  
  I am rejecting this response because:

  I provided the Acquirer Reference Number to my bank in order for them to locate the funds and they said that they have no record of this transaction.***** **** the General Sales Manager was on the phone when the some one from the bank stated this. They also stated that it was not possible for any money to been accepted as the account is closed and has been for over a month(9/20/2024. That is why i sent the video. I do not know where they sent the refund but that video is proof that the account in question is and has been CLOSED. So if that is where they sent the refund it is not possible for me to have received it.

  
  

  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dodge Caravan was taken to the service department on 9/15/24. I informed the service advisor the problem my van was experiencing and shared with him that I had an extended warranty. I told him that the vehicle was in the service department months ago for the same reason which should have been documented in the service history. On 9/16/24, I received, the report of the inspection. The report indicated that there was an issue with the AC/Heating condenser which states service was pre-approved. I clicked to approve the services thinking that it was approved through the warranty company that was on file. Once the work was completed on the **, the service advisor contacts me and tells me that the vehicle is ready for pick up and my warranty with ***************** had expired. I looked into my documents from the purchase of the vehicle revealing, I had a warranty under truwarranty. The vehicle had already been to service department months prior under the same warranty company which paid out the claim for the service completed. I printed a copy of my truwarranty contract and dropped it off to the Dodge dealership to run the service under the contract I purchased with the vehicle. With this information, the service advisor informs me he would run the job under the correct warranty company. I told him the other problems that needed attention to go ahead and fix it under the warranty company as well. On 10/18/24, I hadn't heard anything back from the Dodge Dealership. I took it upon myself and show up in person due to their lack of communication. When I walk in the door, the service advisor already knows who I am and states, "Your vehicle is ready!" I said okay, "Did the warranty company cover all the work?" He said, "Yes, but not the work for the *** due to the work being completed prior to the submission of the problem to truwarranty. I am extremely upset because I paid a lot of money for my extended warranty and shouldnt have to pay out of pocket

  Business Response

  Date: 10/30/2024

  Ms. ***** dropped her 2020 Grand Caravan off on 9/15/24 and expressed her ** concerns. She mentioned Courtesy ran her previous ** concerns back in April 2023 through her warranty company and requested we use the same warranty company for this repair which was **** ESP warranty. Attached is the previous repair order for reference. Upon reach out to **** ESP on 9/16 to get the Motor mounts and ** hoses covered they informed us that her policy was expired and could not be used. We then sent the repair estimate over to Ms. ***** for review and requested approval/denial. She decided to approve the work on the vehicle with the amount listed for her review. The copy she provided is from after approving and then going back into the platform to review. Courtesy then performed the approved work and notified Ms. ***** once completed. Guest then provides a different warranty than what we used in the past called Truwarranty and asked to try and get the repairs covered. Courtesy Sent over the information for coverage and Truwarranty decided to not cover the ** concern as the work was already performed and completed. We informed Ms. ***** about the warranty response outcome and requested payment in order to release the vehicle. She declined payment and left the store. Since then Courtesy has called warranty again and has received the same response outcome. Ms. ***** may be able to call the *********** company and try to get a different decision on her end as the purchase owner of the warranty but without payment Courtesy is unable to release the vehicle. 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 28th I traded in my ***** Tahoe for a Range Rover Velar. Dealership was taking care of transferring the tags from ***** to ***** which I paid for them to do. To date, September 3rd, they have not done a thing. I have no registration for my Velar, no responses back from dealer despite numerous phone calls and texts to salesman, finance manager and finance director. No action at all. I went to *** to see what can be done and they told me the dealer has 30 days to file paperwork with DMV, which expired on July 28th. Now I am 65 days from purchased and I need to renew registration and nothing at all from dealer. So now I own a vehicle, insure a vehicle that I cannot drive as no registration for 65 days

  Business Response

  Date: 09/09/2024

  ******* ******** purchased with us on 6/29/2024, since purchase Courtesy Chrysler Jeep Dodge Ram's accounting team has been actively facilitating the tag and title paperwork for Mr. ******** Accounting received the paperwork few days after deal establishment allowing Courtesy to start the tag/title process. Courtesy noticed the title to the purchased vehicle is an out of state title that would need to be requested in order to reassign to the new owner (******* ********). Accounting sent out for the duplicate application to allstates on 7/12. Courtesy approved the requested ACH on 7/15 and sent to state with an eta of 4/5 weeks for return. On 8/8 the state reached out stating they could not move forward without the Lien Release form from *************** and requested Mr. ******* to share his account number on 8/12. Mr. ******* responded back 8/21 that he had a lien release form and could share with us so accounting sent a ***** envelope to receive. Accounting got the returned envelope and unfortunately the paperwork was not a lien release form that could be used for the allstates. Courtesy contacted *************** and was successfully able to get the lien release form on 8/27 allowing the dealer to Re-send out for the allstates title duplicate with an eta of 4/5 weeks. As of today 9/9 there is not a returned title, once received Courtesy can move forward in reassigning the title allowing a tag and registration to be implemented to the vehicle. In the meantime Courtesy has overnighted a temporary tag and registration to Mr. ******* so he can drive and enjoy his new vehicle. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22234621
  
  I am rejecting this response because: the out of state title and *************** have nothing to do with me. I never was asked to sign anything for *************** as I never had a vehicle loan with them. All of that is false. I can confirm after 20 plus phone calls and emails and the BBB complaint,  I got a temporary tag sent to me. Now 75 days since purchase with no formal tags or registration. Case still ongoing. 
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 09/12/2024

  Mr. ******** is correct.  The lien release described in our previous response was meant and intended to refer to the prior owner of the vehicle purchased by Mr. ********* and we apologize for our error. 
  
  

  As to the status of the title, I note that at this time our request for title is being processed by the Pennsylvania DMV and that it may be an additional ***** days before title is received.  Once title is received, we will process it immediately.  In the meantime, we have provided to Mr. ******** a temporary tag so that he can use his vehicle. We intend to update Mr. ******** as we proceed through this process in getting his tag and title work completed. 
  

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Age *** race disability discriminated against me I feel I had a deposit on a car then signed for car then they said another person got it The whole situation and dealings was questionable amount on loan was incorrect the finance lady hit my name to the pages said could not print it out Cybor then going on at dealers correct later did not. And took over two months get registration 2.paper copies Other stuff was sent instead title transfer and application for title. I had a DAV plate and they ordered me another plate had to cancel. No one at one time was answering the phone hang up put me on hold not come back. Its been a nightmare

  Business Response

  Date: 08/16/2024

  Client Relations Manager and General Sales Manager reached out to communicate with ****************************************, we looked into the Financing portion of the deal and the paperwork has been completely funded with the bank not allowing the dealer to cancel contracts. **************************************** came in to resign and was given opportunity to cancel if she would like to last month. We sympathized to her vehicle breaking down after purchasing an as is pre owned vehicle and stepped in to cover the repair costs accumulated when she broke down in *******. We also looked into the option of purchasing the vehicle back from her. She requested the payoff plus $10,000 down payment as the purchase value. The vehicle in question was valued around payoff price resulting in a ranged gap between asking and offering value. We could not come to an agreement between her and Courtesy Chrysler Jeep Dodge Ram resulting in a disconnected call from **************************************** to the dealer. At this time there is no further action that could take effect to further assist and come to an agreement with ****************************************. 
  

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22093890
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to co-sign a truck loan so our daughter could obtain a new vehicle and create a credit profile.*************************** (our daughter) was told she received financing and all paperwork was completed. She was given the keys & drove it from Tampa, ** to her **** base in ********, ***Weeks later Courtesy called **** & said the financing/paperwork had to be be done over and the original agreement for zero % could not be honored.My husband ***************************** (*********************************) then received 11 credit denial letters which caused a 60 point drop to our previously good FICO scores. Courtesy staff did not have or had they ever had a financing entity when they gave **** the truck. Courtesy replaced the *************** (Now ***************************) who were frantically floundering trying the fix their mistakes.New paperwork (now involving having to pay interest) was signed and we were assured Courtesy would list *************************** as the primary borrower so she could establish credit. We were also told our dinged credit reports would be corrected.None of this happened. Jade has no established credit. All documents have come to ************************* as primary. Our credit had not been repaired.**** has since paid the truck off in full to avoid paying interest (as the initial agreement spelled out).The new Courtesy Manager has quit or been replaced, she now works across the street at a competitor dealership.We are very unhappy with our experience with Courtesy Dodge. **** has spoken to legal council at the **** and we have spoken with our family attorney.I will attach the letter I sent to **************** last year. No response has ever been received. We have clearly been wronged.Thank you ********************************* ************************* ***************************

  Business Response

  Date: 07/29/2024

  After speaking with the ********* family we apologized for the situation. Unfortunately the former employees associated in the deal transaction are no longer here at the store to speak with but would like to help. We will be providing a document to the Transunion, Equifax and Experian credit bureaus to attempt to remove the pulls and strengthen their credit back. Once typed we will provide the ********* family with a copy for their files and over night them to the Bureaus.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21993469
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 21993469
  
  I am rejecting this response because:

  This message is in regard to a complaint submitted on 7/15/2024 against Courtesy Chrysler Jeep Dodge Ram. Your complaint was assigned ID ******** So sorry that time got away from me on this deadline. The glacial basin flooded here in ******, AK last Sunday and over 100 houses had up to 3 feet of water rush into them. My brother lost everything on their ground floor as well as the garage and 2 vehicles. We have been working around the clock to remove everything out of 3 bedrooms, 2 bathrooms, and closets. All furniture, carpet, tile, linoleum, sheet rock, appliances have to be transported to the landfill by pickup truck-loads. Governor ******** has declared a disaster zone. Additionally my daughter, ***************************, departed ******** yesterday on her assigned USCG Cutter for 6 weeks of drug-interdiction patrol in the *********. We will need a time extension please. **** will need to have a follow-up meeting with the ********************* upon her return. She spoke with ********************* at Courtesy last week. He told **** the matter has been referred to their legal department and they would be contacting her. They have not. This has been a very frustrating, disappointing and expensive process. We do not intend to drop the matter. My husband, *************************, even flew from ****** to Tampa, FL and spoke with Mgr. *************************** to no avail. All he got was excuses, promises, lies and platitudes . She has since left Courtesy and works across the street at a competitor ******** in Tampa. Thank you for your support and assistance. ********************************* ************************* *******************;********************* ************************* *************************
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/27/2024

   I overnight the letter heads requesting removal and provided a copy of them to the ********* family for their records. The ********* family is stating there are itemized inquiries so I wouldn't be able to confirm without pulling to look at their credit to know for sure if they accumulated to 1 inquire or if there are multiple inquiries. 

  
  

  Thank you,

  ******** Stanley 

  Client Relations Manager 

  Courtesy Chrysler Jeep Dodge Ram 

  ************

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 21993469
  
  I am rejecting this response because:

  Courtesys response is woefully inadequate.

  Courtesys only action to remedy the situation was to have a secretary mail form letters to the 3 credit Bureaus to undo the damage to my husbands credit history as well as to mine.

  
  The loan was intended to establish credit for our daughter, ***************************, this did not occur.  ***** was erroneously made to be the vehicles owner.

  Courtesy sent out over 10 requests  to lenders scrambling to get a loan in place.  This was a full month after my daughter, **** signed all documents to a zero percent interest contract.  

  Upon inquiring with Courtesy, 
  she was told she would receive payment stubs and drove off the Courtesy lot.

  Jade was paying the required full coverage insurance for a full month. We later found out she did not legally own the truck as no loan had actually been secured.  She has all of the original contract pages everyone signed & notarized.

  After a month ****** called and said he had an even better deal for ***** & **** to sign with 6% interest or they would repossess the truck.  We were not told there was no lender until the new Manager *************************** admitted what had actually occurred.

   

  She was oh so very sorry and the people involved had all been fired.

  ***** even flew down to Courtesy from ****** last August to fix the issue.

  ****** said she would contact the credit bureaus and withdraw the hard pulls.  This was another lie.

  We want this situation remedied.  **** should have been the primary borrower.

  The zero percent contract everyone signed should have been legally binding.  **** should be reimbursed for all interest she paid.  She has since paid the truck off in its entirety.

  **** should be reimbursed for the excessive insurance she paid on a vehicle she did not own.
  

  ***** and my credit history and FICO scores should be changed.

  ***** should be reimbursed for the air fare to Tampa.

  **** has spoken with USCG legal advocates and will not be dropping this issue.  
  

  If necessary,  ***** and I will also get our attorney in motion on this outrageous, dishonest, incompetent business. 
  

  Courtesy is at fault and is fully responsible.

  *********************************
  *************************
  ***************************

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/04/2024

  Attached is an updated response to the complaint submitted in this matter by ************************* and ***************************.

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 21993469
  
  I am rejecting this response because:

  I received the message from *********************** today 08/05/2024.  
  

  I am not able to open the attachment from Courtesy.

  I tried downloading it, printing it, sending the link to notes, downloading to reading list, reading entire correspondence history and any other way possible.  I cannot access the attachment that was sent to me.

  Please email me the attachment or text it to me so I can respond appropriately within the 10 day time frame.

  *********************

  ************

  Thank you

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Jeep Renegade was serviced by the aforementioned dealership in Tampa, ******* on February 24, 2024. The service performed was an oil change. During the oil change the tech working at the dealership failed to check if the old oil filter rubber ring had been removed with the oil filter during the oil change. The new oil filter rubber ring along with old oil filters rubber ring still attached to the engine block created a double ring which led to all of the oil leaking out of the vehicle's motor between February 24/25. My daughter was driving the vehicle when it broke down approximately 2 miles from the dealership after all the oil had leaked out. The vehicle was towed to the dealership for $100 on February 25, 2024. My daughter also had to Uber back to the dealer at a cost of $21 once the repairs were completed on February 26, 2024. I have emailed and spoken with the service writer(*******************) at the dealership several times during the initial week after the incident. As of March 14, 2024 Courtesy Jeep has not answered emails in regards to this matter. I am looking for reimbursement for the initial oil change(approx. $70), the $100 tow and the $21 Uber ride. I also want reassurance that the motor will not fail as I will be driving this vehicle back and forth from ******* to Tampa for my daughter to use at college. The dealership is 100% at fault for this incident and I would like a resolution. Thank you.

  Business Response

  Date: 04/16/2024

  I have reached out to follow up on this unfortunate matter through phone call and email. I would like to make this whole between the guest and dealer by granting the reimbursement for the initial oil change charge along with the tow and Uber charges associated with the break down. I sent an additional email asking which day and time would be best for the guest to stop in and have a diagnosis done to ensure the vehicle did not suffer any damages from the oil leak. I spoke with the service advisor, manager and director about this incident to ensure that the process is chronologically followed with discipline so this issue does not arise again on any vehicle. Currently waiting for a response from the guest about the check along with which day/time would be best to stop in with the vehicle for the diagnosis. I would like to be the main point of contact until this reaches full resolution and have provided my direct number in the email for him to reach back out.