Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 30, 2024 I brought my vehicle to Tampa Honda for an oil leak. I was advised that the following repairs were needed:oVTC valve oil leak repair $542 ***** crankshaft seal replacement $1,975.33 oVTC screen leak repair (identified after initial repairs) $24.16 oBrake fluid exchange $184.95 oTotal cost paid: $2,266.27 January 10, 2025 While stopped at a traffic light, my vehicle suddenly emitted smoke from the engine and shut off. I had it towed back to Tampa Honda, where they diagnosed a coolant leak due to a corroded gasket in the coolant cap. They replaced the cap and refilled the coolant at no charge.February 13, 2025 I returned to Tampa Honda due to a loud whirling noise. The dealership replaced the tension belt and alternator, but the noise persisted. Upon further inspection, they concluded that the sound was coming from the transmission. They then removed the newly installed parts, reinstalled the original ones, charged me $189 for a diagnostic test, and quoted me $6,000 for a transmission replacement.March 8, 2025 I returned to Tampa Honda because the whirling noise changed to a chugging noise. After further inspection, they again determined the issue was with the transmission and reiterated the $6,000 replacement quote.Issue ***************** for Resolution In total, I have spent $3,036.63, and despite these repairs, my vehicle is now undrivable. My car was running fine before these service visitsI only needed an oil leak repaired. I now find myself without a functional vehicle and facing an unexpected transmission failure. The ******* leak repairs should have been the only repair needed. The rear crank shaft repair was not needed and the work done had to have caused the sudden mysterious transmission problem.

  Business Response

  Date: 04/14/2025

  All recommended work originally performed on the vehicle was necessary and consistent with its age and condition. At over ******* miles and *********************************************************************** order to maintain safe and reliable operation.
  We are confident that the work completed by our technician did not contribute to the transmission issue. Honda transmissions are sealed from the factory and are not opened or altered during standard maintenance or unrelated repairs.
  In recognition of the customers long-standing relationship with our ******************* the dealership has already provided several hours of diagnostic work at no charge. Additionally, we contacted American Honda on the customers behalf and were able to secure Goodwill assistance to help offset the cost of replacing the transmission.
  All repairs performed were necessary, and any issues that arose after the initial service have been addressed at no cost to the customer. In total, with the participation of American Honda, the customer will have received approximately $2,900 in assistance for both completed and upcoming ********** why here...

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23186040
  
  I am rejecting this response for the following reasons:
  As of today, I have not received any written communication from either Tampa Honda or the Honda Corporation regarding the offer discussed. On April 7, 2025, a customer service representative from **************** Corporation informed me that the cost of a rebuilt transmission would be reduced from $6,700 to $4,400. I was told this offer would be sent to me in writing and that someone from Tampa Honda would be in contact. To date, I have received neither a written offer nor a call from the dealership.
  Furthermore, I recently spent $3,300 with this dealership to repair an oil leak. Now I am being asked to invest an additional $4,400 without any assurance that the underlying issue will actually be resolved. Given these circumstances, I would prefer to take the funds offered and seek out a shop that can confidently and competently address the issue with my vehicle.
  Please advise on how to proceed with accepting the financial assistance independently of Tampa Honda working on my vehicle again.
  
  ***** *****

  Business Response

  Date: 04/21/2025

  
  Goodwill Assistance Summary
  The Goodwill request and approval were coordinated directly between the vehicle owner and American Honda Motor Company. The customer engaged in discussions with ***** *******, a Honda Case Manager, and was extended a Goodwill offer as a result of those communications.
  Per the information provided, the agreed-upon terms include the customer paying $4,460.00, with American **************** contributing $1,000.00 toward the total cost.
  This Goodwill offer is issued by American Honda Motor Company and is extended solely to the vehicle owner. Any financial participation from American Honda must be redeemed exclusively at an authorized Honda dealership within ******************

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23186040
  
  I am rejecting this response because:

  As of today, I have not received any official written communication from either Tampa Honda or Honda Corporation regarding the offer that was discussed. To date, I have received neither a written offer nor a phone call from the dealership. I recently paid $3,300 to Tampa Honda to repair an oil leak. Now Im being asked to pay an additional $4,400with no written guarantee that the issue will actually be resolved. What happens if I invest more money and the problem persists? That would bring my total out-of-pocket costs to $7,700. I cannot afford to lose $7,700. Im a hardworking veteran who has trusted Honda for over ******************************************************************** the brand. That trust has been shaken. The $3,300 I already spent has set my family back by six months financially, and we are now down to a single car. Honda has taken advantage of that trust. I will not give them the opportunity to do so again. I assume this would not matter to a major corporation. I am only one customer out of many. None of your families are impacted by this. Mine is. I assume that doesnt matter much to a major corporationIm only one customer out of many.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/20/24 I went to the dealership with my Fiance and we ended up purchasing a used ******* SUV outright. We both wanted to be owners of the vehicle but I would be the primary. I live here in ** and my fiance has a place in **. We were very clear the car was for me, and to be registered here in *******. About a month later I noticed my temporary plate was expiring and I still didn't have my plate or my title. I called ******* the finance manager who was the one completing the registration paperwork and he asked me to stop by the dealership and he would print out another temporary because the *** could be backed up. When I got there he couldn't print out a temp because it looked like the *** assigned me a plate and that I should be receiving everything shortly. He prints out the Registration and I told him the address was incorrect. It showed up as a GA address that wasn't even my fiances correct address, we never gave him her address. Luckily, we did happen to know the owner of that address so we reached out to make sure they kept an eye out for the mail. I did tell ******* that this needed to be corrected. He said he would work on it. Time goes by and none of us have received the plate or title. I call in and am told that he will look into the problem. Fast forward it is now 3/16/2025 and I had to go to the *** myself and pay for a new plate and my title because after dealing with the dealership no one bothered to help me. I spoke to ******* and **** and another manager who told me **** would call me back that he was working on it. I never received a call back. ******* never got back to me either. My Fiance had called and they kept transferring her call to every department and would not help. I want my $123.00 back for the plate and title that we paid them to complete correctly because they refused to correct their mistake. Not only did I have to waste my time and money but constantly ran the risk of being pulled over with an excessively expired temporary plate.

  Business Response

  Date: 04/07/2025

  I have spoken to our customer ******* ***** and we have confirmed her mailing address.
  
  We are sending out a check for the tag issue and believe this has now been resolved. 
  
  Thank you,
  **** *******
  F-I Director

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Tampa Honda to shop around for cars and get and idea of what I was paying monthly for a new vehicle. I was pressured into buying a ***** NX 300. This was on February 19th, 2025. I left that night without making a deal but the next day I wanted to hold the car in case I still wanted it. They told me I would need to put a down payment of $3000 and trade in my car. My Nissan rogue that I own now has $8500 left on it and Tampa Honda only wanted to give me $1500 to pay it off. When I talked to the salesmen I was told that my monthly payment for the ***** would be about $650 a month. When I talked to the finance director the payment ended up being $754 a month. I needed up signing a contract and only putting $500 on feb 20th. The deal wasnt final until I paid the remaining $2500 and gave them my current car. I called the salesperson the next day and told him that Im not comfortable continuing the deal. I dont agree with the 22% interest rate of the car and I wasnt advise of the interest rate until the very end . The car salesperson advised me to come in a few days to cancel the contract. I feel like I was told to wait because of the cool down period. I just went back to Tampa Honda today , February 25th to cancel the contract and they wouldnt let me . They told me it doesnt matter if I dont pay the down payment and if I dont give them my current car they will have it repossessed. They said the **** has already funded the car. I do not want to continue with this contract. I do not currently have the ***** NX 300 and also I did not receive the contract from the car dealership

  Business Response

  Date: 02/27/2025

  This should now be resolved. Customer came in yesterday and told us that she filed this complaint in haste not fully understanding the numbers. She does now and is happy. She paid the remaining $2,500 down and took delivery of the vehicle. This matter is resolved.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought new 2014 Honda Pilot and included was dealer provided Lifetime Powertrain warranty. Few days ago my car broke and I've called dealer to find out how to use this warranty. I was given phone number of third-party warranty company which didn't have any agreement for my vehicle. I contacted dealer again and I was told that I've bought car from previous owner and they don't have to anything to do with my car "Lifetime warranty". Also I need to find paperwork and all information would be there. I found paperwork, but there was nothing about that warranty except sticker saying: "Lifetime powertrain warranty" and "this addendum has been added by the dealer not the manufacturer. To reflect any additional charges for items or services performed".My car doesn't work and I'm not in good condition to buy another one. Plus when I bought this, I was relying on services included in the price.I've thought that buying business with payables and receivables makes business responsible for keeping up with all responsibilities from previous owner.

  Business Response

  Date: 12/19/2024

  Customer leased the vehicle from ********************** back in 2014. I have limited access to the customer records because when the customer leased from here the ownership was different (******** Automotive) and they would have access to any records still on file not us. Leases do not come with the Lifetime Warranty that the dealership provides because they are 3 year leases and all new Hondas come with 5 years powertrain warranty already. If customers buy their lease later, no Lifetime Warranty would be on this vehicle. If the customer has any paperwork stating otherwise, we would be happy to look as we can not be sure what a different company (******** Automotive) was doing back then.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22699576
  
  I am rejecting this response because: the extended warranty came with the vehicle. Change of the business ownership doesn't change the previous business liabilities. Several years ago I didn't want to buy my venture partner's business only because he sold product with 20 years warranty. Because I would be liable. Doesn't apply to Tampa Honda?
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged cause I was a senior citizen and they knew that I needed a vehicle. I paid their price and went to ********** Honda and Westshore Honda. They told me I have got charged at least ***** more than actual retail. They told me to call Honda Of America, I called and was told they are all independently owned and can charge whatever they want. I don't think I will ever buy a Honda again, especially from Tampa Honda.

  Business Response

  Date: 12/04/2024

  Information is not accurate. The customer paid less than the listed price not only for the vehicle but also for Perma Plate and Kahu/Lojak. MSRP is $31,450 and customer paid $31,318.26. Lojak and Perma Plate are $999 each and the customer paid $499 and $549. Customer also purchased a warranty with a regulated price of $1,180. This customer paid a fair price and was treated fairly. Their age was never an issue or consideration in this deal. First offer from the dealership was $39,405 and customer successfully negotiated down to $36,500 out the door

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Tampa Honda located on *************************************. During the buying process I was guaranteed free oil changes for life if the car was purchased. On 5/16/24 I came in to get my oil changed as my vehicle prompted me to get one. I was then sat down with an advisor telling me I was not eligible for free oil change as I was promised during the purchasing of my vehicle. I was given a bill of all the services needed on the car and about $753 worth of services was showing to me. I scheduled my oil change and tire rotation and verified with the receptionist that it would be free according to my mileage. No Honda stating that I get two free oil changes per calendar year which was not disclosed to me before I purchased my vehicle. Honda sneaky sales tactics led me to believe I was getting a deal but in all honesty I was fed lies and their deceitful tactics took advantage of the situation to better the companies and the sales associates profits. I was missing form before I was able to sign a contract and was promised services which are not upheld by the company. I feel like I've been taking advantage of and I feel lack of transparency from the company itself. I want this issue to be brought up to the company itself.

  Business Response

  Date: 06/06/2024

  We have contacted the customer and let them know that we erred in reading the contract details. This guest does receive 4 oil and filter changes per year.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This the worst dealership in Tampa. They stole $500 and do not want to refund the money they took 30 days before it was due. We have the documentations **** is the worst salesman ever!!! He is a deceptive salesman. No one from the finance department will get back to me and they are giving me the run around. We have tried to resolve this in good faith but the staff is not acting in good faith with us its been 2 weeks. I added evidence below, **** the salesman admitted that accounting made a mistake (check screenshots below). This is causing a great inconvenience.

  Business Response

  Date: 04/18/2024

  We have spoken to the customer and have handled this issue.

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hace 7 das aproximadamente compr un vehculo q presento fallas y al tercer da fui a que m dieran solucin y tratar de cambiarlo en esta concesionaria la cual el vendedor ***************** salio con actitud grosera compulsiva y desafiante ante mi queja el cual expresaba enfado por mi queja ante todo esto mi reclamo fue por ventas de servicios no autorizados por m persona ya que los agregaron sin mi consentimiento ya que no lo hicieron cm una venta y la arrequntese verbal que hubo de parte del mismo al mismo tiempo manejaron un precio elevado del vehculo el cual jams me dieron a conocer !!

  Business Response

  Date: 11/27/2023

  Customer was upset that the total amount financed went up due to purchase of warranty and lifetime oil plan. He has since came in and cancelled both items thus handling his complaint. We consider this matter handled and closed.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20847651
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  lowjack no comprado por mi persona y la falta de respeto por el vendedor agresin verbal y manoteo del vendedor !!! Amento del precio del vehculo vendido por parte de la empresa mala atencin y faltas al comprador 

  Business Response

  Date: 11/30/2023

  Lojack/Kahu was fully disclosed. It is on the addendum on every vehicle. It was on every offer that ************** signed and of course on the purchase order and contract. We agreed to sell the vehicle (as can be seen on submitted offer sheets) for $33,652 and in fact sold the vehicle for $33,600. As can be seen by the documents that ************** submitted, everything lines up. As stated previously, the amount financed only went up for the warranties that were purchased, which we already have cancelled for ************** per his request. Everything else was clearly presented and disclosed at every point of the process. 

  This complaint has no validity and should now be closed. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Odometer Fraud the dealership change my mileage I bought my car with ***** MI I went and got my Dash window fixed ,and they changed my mileage to ******. they are not responding to my calls or returning my calls. this was done on 06/20/23. I advised the dealership on June 28th when I notice the miles were less they told me to go in and I did to do an oil change. They told me they were unable to put it back to the original miles they didn't want to give me any paperwork that the oil change was done because of the mileage. On July 25th I received an text message saying that **** might want to change the vehicle because they know they messed up but now they're not getting in contact with me or returning my messages or my calls.

  Business Response

  Date: 08/22/2023

  We are currently looking into how we can have the original odometer reading installed into the new instrument cluster. Myself (*****************) or ********************* will be in contact with the customer to set up a date to get the mileage corrected.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20507187
  
  I am rejecting this response because:
  I have been trying to resolve this on our own since June and you guys dont want to get back with me. I left numerous of messages for ****. And he never returned my calls. Once the situation is fixed, then we can go forward.
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/18/2023

  Good morning! ****** came in over the weekend and I took care of her. I also filled up her gas and owe her a detail for the inconvenience. We are also going to try one more thing as my service manager said he may be able to fix the issue, but regardless she is good and happy. 

  Customer Answer

  Date: 09/18/2023

   
  Complaint: 20507187
  
  I am rejecting this response until I receive further notification from his manager, on one more thing, to see if it can get fixed . I do thank them for putting gas in my car and giving me a notarized letter and adding the odometer sticker to my vehicle. I will just wait for his response this week in reference to one more thing to see if it can get fixed. Once I get a response on that, then we should be done.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/20/2023

  We are helping the customer and she is currently telling us that our help is satisfactory. This should resolve this issue.

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20507187
  
  I am rejecting this response because: yes, they are helping me on my vehicle. As of right now they have my vehicle at ***** Im just waiting for the completion. I havent received my car back. Once I receive my car back then I will make a decision. I appreciate that. **** put the odometer sticker on my car and also gave me a notarized letter. But as of right now, they are still looking into my vehicle. Once I have a response of when my vehicle is ready, then I will make the decision to remove the complaint. My car has not been completed. They have it in their possession.  my request is not fully complete until its complete. I appreciate you helping me out but once everything is completed then I will do so.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2022 HRV from Honda on May 25, 2023. On June 8, 2023, I received a text from an employee stating "We have to switch vehicles. That vehicle cannot be sold. We'll switch you to the same. You can call me when you get a chance but we need to switch out asap". I called him for an explanation, and he stated, "that vehicle, we don't own it to sell it. We were buying it and didn't have the sale". He then asked for clarification from his manager and explained that Honda purchased the car from a deceased person's grandson and the grandson and his mother have POA for deceased grandmother and she wants the car back. He stated, "You will never get the title to that car, it belongs to a deceased person's family". He then stated that the family has the right to come and get the car from my property. I asked him if he planned to give out my address which would be a violation of privacy. He then stated that Honda would come and tow the car back. I then spoke with a Manager, *** who stated that he needs the car back and he will switch out the car. I asked him if he had any new HRVs or with mileage that low and he said I had to come in person to discuss and he refused to discuss it with me over the phone. He was rude. I explained to him that I had a 12 hr training the following day and weekend plans. I received a text from ******* from Honda on 6/12/23. He stated that he needs me to come to dealership and can get everything resolved and help get a better deal. He asked for a return call or he would send the tow truck out for the vehicle. I sent him the following text: "As I discussed with ******* and Manager, ***, I will return the car when you have another HRV with the same year/ same mileage or a new HRV for the same price as I purchased it or less. This situation is causing me much stress, anxiety, loss of sleep, and taking too much of my valuable time. At this point, I feel harassed and threatened by you and your colleagues. As I explained, to *******, my schedule is very busy professionally and with social engagements. I already spent a whole day purchasing this vehicle. I do not appreciate the continued threats. ******* stated that the original owners have the right to come to my home and take back the car. That would be a violation of my privacy if you gave out my personal information, including my address. I never violated the contract so I'm not sure why this is occurring. ******* explained that family of the previous owner have brought POA documentation to you but POA rights become null when the person expires. This story you are telling me makes no sense. This vehicle is my only mode of transportation as I sold my previous car. If you take the car, I will be forced to take uber and lifts. Is your company willing to pay those costs until you replace my car? I also live with and care for my brother who is blind with intellectual disabilities. Taking this car would leave me with no transportation for either of us. If you take this car without a proper replacement, I will pursue legal action". I again texted him, asking if he had a new HRV and sent him a text from ******* stating they would switch out for the "same" vehicle. He never once stated that they had an HRV for me. We exchanged a few more texts and as of 8:09 PM on 6/12/23, He texted back, "I process already for that vehicle to get towed back here. we have plenty of vehicles to be able to put you in. I'm just informing you of what we're doing since you have not brought in that vehicle". I am a social worker/therapist and have been in 7 sessions today and was not able to answer his phone call. So, I guess they are coming to get the car and now I will have no means of transportation because they do not have a comparable car for me. I don't have time to go to the dealership and I have a visitor arriving in four days for four day stay and I have no vehicle. What are my rights in such a bizarre situation?

  Business Response

  Date: 06/15/2023

  This is definitely an unfortunate situation. We purchased said vehicle from a family where the owner had passed. The state would not accept the documents we were provided so we have to return the vehicle to the estate. We notified this customer but she was not willing to accept this fact. We are willing to make every possible accommodation to this customer including switching vehicles. She is trying to make what she believes should be done happen but unwilling to come in and discuss. I gave her several days to return the vehicle but she would not even commit to a day or time to do so. We are still willing to help the customer in any way possible if she wants to come in and meet with us.