ComplaintsforTampa Honda

• Initial Complaint

  05/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from Tampa Honda located on *************************************. During the buying process I was guaranteed free oil changes for life if the car was purchased. On 5/16/24 I came in to get my oil changed as my vehicle prompted me to get one. I was then sat down with an advisor telling me I was not eligible for free oil change as I was promised during the purchasing of my vehicle. I was given a bill of all the services needed on the car and about $753 worth of services was showing to me. I scheduled my oil change and tire rotation and verified with the receptionist that it would be free according to my mileage. No Honda stating that I get two free oil changes per calendar year which was not disclosed to me before I purchased my vehicle. Honda sneaky sales tactics led me to believe I was getting a deal but in all honesty I was fed lies and their deceitful tactics took advantage of the situation to better the companies and the sales associates profits. I was missing form before I was able to sign a contract and was promised services which are not upheld by the company. I feel like I've been taking advantage of and I feel lack of transparency from the company itself. I want this issue to be brought up to the company itself.

  Business response

  06/06/2024

  We have contacted the customer and let them know that we erred in reading the contract details. This guest does receive 4 oil and filter changes per year.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This the worst dealership in Tampa. They stole $500 and do not want to refund the money they took 30 days before it was due. We have the documentations **** is the worst salesman ever!!! He is a deceptive salesman. No one from the finance department will get back to me and they are giving me the run around. We have tried to resolve this in good faith but the staff is not acting in good faith with us its been 2 weeks. I added evidence below, **** the salesman admitted that accounting made a mistake (check screenshots below). This is causing a great inconvenience.

  Business response

  04/18/2024

  We have spoken to the customer and have handled this issue.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hace 7 das aproximadamente compr un vehculo q presento fallas y al tercer da fui a que m dieran solucin y tratar de cambiarlo en esta concesionaria la cual el vendedor ***************** salio con actitud grosera compulsiva y desafiante ante mi queja el cual expresaba enfado por mi queja ante todo esto mi reclamo fue por ventas de servicios no autorizados por m persona ya que los agregaron sin mi consentimiento ya que no lo hicieron cm una venta y la arrequntese verbal que hubo de parte del mismo al mismo tiempo manejaron un precio elevado del vehculo el cual jams me dieron a conocer !!

  Business response

  11/27/2023

  Customer was upset that the total amount financed went up due to purchase of warranty and lifetime oil plan. He has since came in and cancelled both items thus handling his complaint. We consider this matter handled and closed.

  Customer response

  11/27/2023

   
  Complaint: 20847651
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  lowjack no comprado por mi persona y la falta de respeto por el vendedor agresin verbal y manoteo del vendedor !!! Amento del precio del vehculo vendido por parte de la empresa mala atencin y faltas al comprador 

  Business response

  11/30/2023

  Lojack/Kahu was fully disclosed. It is on the addendum on every vehicle. It was on every offer that ************** signed and of course on the purchase order and contract. We agreed to sell the vehicle (as can be seen on submitted offer sheets) for $33,652 and in fact sold the vehicle for $33,600. As can be seen by the documents that ************** submitted, everything lines up. As stated previously, the amount financed only went up for the warranties that were purchased, which we already have cancelled for ************** per his request. Everything else was clearly presented and disclosed at every point of the process. 

  This complaint has no validity and should now be closed. 

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Odometer Fraud the dealership change my mileage I bought my car with ***** MI I went and got my Dash window fixed ,and they changed my mileage to ******. they are not responding to my calls or returning my calls. this was done on 06/20/23. I advised the dealership on June 28th when I notice the miles were less they told me to go in and I did to do an oil change. They told me they were unable to put it back to the original miles they didn't want to give me any paperwork that the oil change was done because of the mileage. On July 25th I received an text message saying that **** might want to change the vehicle because they know they messed up but now they're not getting in contact with me or returning my messages or my calls.

  Business response

  08/22/2023

  We are currently looking into how we can have the original odometer reading installed into the new instrument cluster. Myself (*****************) or ********************* will be in contact with the customer to set up a date to get the mileage corrected.

  Customer response

  08/22/2023

   
  Complaint: 20507187
  
  I am rejecting this response because:
  I have been trying to resolve this on our own since June and you guys dont want to get back with me. I left numerous of messages for ****. And he never returned my calls. Once the situation is fixed, then we can go forward.
  Sincerely,
  
  *****************************

  Business response

  09/18/2023

  Good morning! ****** came in over the weekend and I took care of her. I also filled up her gas and owe her a detail for the inconvenience. We are also going to try one more thing as my service manager said he may be able to fix the issue, but regardless she is good and happy. 

  Customer response

  09/18/2023

   
  Complaint: 20507187
  
  I am rejecting this response until I receive further notification from his manager, on one more thing, to see if it can get fixed . I do thank them for putting gas in my car and giving me a notarized letter and adding the odometer sticker to my vehicle. I will just wait for his response this week in reference to one more thing to see if it can get fixed. Once I get a response on that, then we should be done.

  
  Sincerely,
  
  *****************************

  Business response

  09/20/2023

  We are helping the customer and she is currently telling us that our help is satisfactory. This should resolve this issue.

  Customer response

  09/22/2023

   
  Complaint: 20507187
  
  I am rejecting this response because: yes, they are helping me on my vehicle. As of right now they have my vehicle at ***** Im just waiting for the completion. I havent received my car back. Once I receive my car back then I will make a decision. I appreciate that. **** put the odometer sticker on my car and also gave me a notarized letter. But as of right now, they are still looking into my vehicle. Once I have a response of when my vehicle is ready, then I will make the decision to remove the complaint. My car has not been completed. They have it in their possession.  my request is not fully complete until its complete. I appreciate you helping me out but once everything is completed then I will do so.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I financed a 2022 HRV from Honda on May 25, 2023. On June 8, 2023, I received a text from an employee stating "We have to switch vehicles. That vehicle cannot be sold. We'll switch you to the same. You can call me when you get a chance but we need to switch out asap". I called him for an explanation, and he stated, "that vehicle, we don't own it to sell it. We were buying it and didn't have the sale". He then asked for clarification from his manager and explained that Honda purchased the car from a deceased person's grandson and the grandson and his mother have POA for deceased grandmother and she wants the car back. He stated, "You will never get the title to that car, it belongs to a deceased person's family". He then stated that the family has the right to come and get the car from my property. I asked him if he planned to give out my address which would be a violation of privacy. He then stated that Honda would come and tow the car back. I then spoke with a Manager, *** who stated that he needs the car back and he will switch out the car. I asked him if he had any new HRVs or with mileage that low and he said I had to come in person to discuss and he refused to discuss it with me over the phone. He was rude. I explained to him that I had a 12 hr training the following day and weekend plans. I received a text from ******* from Honda on 6/12/23. He stated that he needs me to come to dealership and can get everything resolved and help get a better deal. He asked for a return call or he would send the tow truck out for the vehicle. I sent him the following text: "As I discussed with ******* and Manager, ***, I will return the car when you have another HRV with the same year/ same mileage or a new HRV for the same price as I purchased it or less. This situation is causing me much stress, anxiety, loss of sleep, and taking too much of my valuable time. At this point, I feel harassed and threatened by you and your colleagues. As I explained, to *******, my schedule is very busy professionally and with social engagements. I already spent a whole day purchasing this vehicle. I do not appreciate the continued threats. ******* stated that the original owners have the right to come to my home and take back the car. That would be a violation of my privacy if you gave out my personal information, including my address. I never violated the contract so I'm not sure why this is occurring. ******* explained that family of the previous owner have brought POA documentation to you but POA rights become null when the person expires. This story you are telling me makes no sense. This vehicle is my only mode of transportation as I sold my previous car. If you take the car, I will be forced to take uber and lifts. Is your company willing to pay those costs until you replace my car? I also live with and care for my brother who is blind with intellectual disabilities. Taking this car would leave me with no transportation for either of us. If you take this car without a proper replacement, I will pursue legal action". I again texted him, asking if he had a new HRV and sent him a text from ******* stating they would switch out for the "same" vehicle. He never once stated that they had an HRV for me. We exchanged a few more texts and as of 8:09 PM on 6/12/23, He texted back, "I process already for that vehicle to get towed back here. we have plenty of vehicles to be able to put you in. I'm just informing you of what we're doing since you have not brought in that vehicle". I am a social worker/therapist and have been in 7 sessions today and was not able to answer his phone call. So, I guess they are coming to get the car and now I will have no means of transportation because they do not have a comparable car for me. I don't have time to go to the dealership and I have a visitor arriving in four days for four day stay and I have no vehicle. What are my rights in such a bizarre situation?

  Business response

  06/15/2023

  This is definitely an unfortunate situation. We purchased said vehicle from a family where the owner had passed. The state would not accept the documents we were provided so we have to return the vehicle to the estate. We notified this customer but she was not willing to accept this fact. We are willing to make every possible accommodation to this customer including switching vehicles. She is trying to make what she believes should be done happen but unwilling to come in and discuss. I gave her several days to return the vehicle but she would not even commit to a day or time to do so. We are still willing to help the customer in any way possible if she wants to come in and meet with us.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a used vehicle less than 48 hours ago and on the way to work it stalled and shut off 4 times. The last time it would not restart and left me and my son stranded on the side of the road. I was able to get it towed back to the dealership where the manager told me that it was my car now and my problem. The only thing he would offer was to give me a buy back figure so Id lose money. When I purchased the car I was offered ********** protection, free oil changes, lifetime power train warranty and gap insurance. I was never offered a general extended warranty, but now the manager is throwing that in my face saying I should have gotten that and hed be happy to go find where I signed off declining an extended warranty. I cant believe how shady and unhelpful this place is considering I was stranded on the side of the road with my 4 year old.

  Business response

  03/25/2023

  When we found out there was an issue with the vehicle we sold we brought it into our service center to have it looked at and provided the customer with a loaner so she could get to work. We fixed the vehicle and returned it to the customer. There continued to be issues with the vehicle so we unwound the deal per the customer's request and gave her trade back to her. This matter is now resolved.

  Customer response

  03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/11/23, My wife came in for an oil change and a tire rotation on her HRV. When she got there, she made clear that she only wanted those services completed. Unfortunately, despite repeatedly saying no, ***** in the service department forced her to take an engine and fuel flush service that was almost $250. When I intervened to have the service cancelled, he seemed rather willing to cancel the service (strange, huh?) but said the service had already started and couldnt be stopped.On top of that, several sales people came up to my wife pressuring her to look at new cars on the lot and consider trade in. After repeatedly and politely declining, the sales people forced her to apologize for saying no. Im sorry, in what world is this acceptable?

  Business response

  08/04/2023

  We have spoken to *************. The 'extra' service items had been cancelled and not charged. The reason staff was trying to show her new cars and appraise her trade was because she had inquired online the night before she was here is service so we were following up on that. 

  This matter is considered closed.

• Initial Complaint

  06/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My seller Donald as well as his boss agreed to pay off my trade for my 2013 GMC Terrian because they engine died after only maybe 8 months of having said vehicle! I went there to ask about why the payment wasn't made to capital one they then gave me the run around and told me nothing! Now my capital one is past due and I already have a new car also from Tampa Honda ! I got scammed and now my credit is shot to He%% Donald also lied about contacting Capital One about pay off

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/06/29) */ ******* ******* purchased a used Ford Escape from Tampa Honda April 12th 2022. She came in a few weeks after the purchase claiming we did not pay off her other car. She did not trade in a vehicle so no pay off was made. We told her that if she was not happy we would cancel her purchase but she declined. Consumer Response /* (3000, 7, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was my understanding with Donald said that they were going to do the trade and that's why he contacted Capital One to request a payoff amount on April 12th! Him and I discussed this and I signed documentation of this in which they all of a sudden no longer have! I requested it from him several times and all I got was the run around! They sold me a lemon 2013 GMC TERRAIN I had the vehicle for less than 9 months and the engine died how is this my fault! I did decline them taking my Ford Escape back because then I would have no transportation to work! Now I'm stuck paying for a truck that I do not have because Donald lied to me and then possibly shredded evidence of the paper I signed stating that the Terrain was a trade in! That's why they still have the vehicle there I haven't had the vehicle it's not registered to me, no plates, no insurance and it's not in my possession!

• Initial Complaint

  03/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 10/12/21 I stopped by Tampa Honda to get my gap insurance refund, since I refinanced June 2021. I saw Gary **** and forwarded him the email from Capital One and filled out a form, as instructed. I was then informed it can take up to 6 weeks to receive the refund check. After 6 weeks, I called Tampa Honda because I hadn't received my check. I spoke to a woman who advised that it could be 6-8 weeks. At week 9, (12/10/21) I stopped Tampa Honda again and Gary shared that my refund request was not submitted. He took full responsibility and told me he would have it fast tracked because of the delay. He also gave me his card with his cell phone number to follow up. Although it was disappointing that the request wasn't submitted after I was assured that it was and after following up a couple times; I appreciated that Gary took responsibility and I felt assured it would be handled appropriately and with haste. I messaged him on Monday 12/13/21 as requested. He confirmed that the cancellation was received and since we discussed fast tracking the refund I asked if he knew when it would be sent, and Gary advised he would know by the end of the week. I messaged Gary on 12/21/21 and 01/03/22 and didn't receive a response. I stopped by Tampa Honda again on 01/08/22 and I was told the information I was requesting could only be accessed M-F and I asked to speak with Gary, and I waited 30 min in the lobby then left. I reached out to Gary again on 1/11/22 and still didn't receive a response. I'm frustrated because it's been nearly 3 months since I initially submitted my refund request and haven't received the check or update to when it **** arrive. And at this point I don't feel confident that I **** receive my gap insurance refund.

  Business response

  04/08/2022

  Business Response /* (1000, 5, 2022/03/18) */ We have verified that a refund was issued in December. Customer did not receive the refund. Honda gap refunded the money to her previous lien holder. We are currently in the process of getting her money back to her. Whitney has my cell phone and I have been calling her with updates. Issue will be resolved shortly. Business Response /* (1000, 8, 2022/03/22) */ After contacting Honda we discovered they sent the check to the wrong address. They have re-routed the refund to Tampa Honda so we can cut the check in house and get it to her sooner. I have let her know that she should receive the check by the end of the week.

• Initial Complaint

  01/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a new Honda Civic on 11/9/21 from Tampa Honda. When I got home with the new car I realized I did not have the window sticker for the car. I called my salesman Miguel D and he told me the window sticker was in his car. I ask him to please mail it to me. I waited two weeks and did not receive it so call to speak with Miguel I had to leave a message for him. He never called so a few days later I called again and he would not take my call so I left another message. I called on 1/10/22 and spoke with a sales manager by the name of Patrick. He ask Miguel where the window sticker was and he told Patrick it was in my glove box which was not true. Patrick said he would order another window sticker for me. That was on 1/10/22. I never received the window sticker. I called Patrick on 1/27/21 and left a message for him to call me. No call back. I am only trying to get the window sticker from the car I purchase. I can't get anyone to return my call from Tampa Honda.

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/02/03) */ I apologize you have not received your window sticker yet I did verify that the window sticker has been ordered and we are waiting on it to arrive from Honda. Once we receive it I will have the salesperson bring it out to you ASAP. Consumer Response /* (3000, 7, 2022/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I spoke to Patrick the sales manager on January 10, 2022 he told me he ordered the window sticker and it would come to my house via UPS. Now I am being told it will be delivered to Tampa Honda. I guess my window sticker was never ordered by Patrick on January 10, 2022. I am tired of getting the run around. This has been going on since I purchased my vehicle on November 9, 2021. Consumer Response /* (2000, 12, 2022/02/22) */ I received my window sticker finally

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩