Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking to trade car in. Barely any communication for days. Was forced to do several credit apps because they said the info didnt go through. My credit reports are showinf 9 inquires which lowered more score 22 points then they want to put me in another vehicle that i dont even like.

  Business Response

  Date: 03/31/2025

  Thank you for reaching out and sharing your concerns.
  As a dealership, our goal is always to help our customers get into a vehicle they love. We are in the business of selling cars, not the opposite. To secure financing, we submitted your deal structure to multiple banks in an effort to obtain an approval. The vehicle we presented to you was one that aligned with a banks approval criteria, but it was simply an optionyou are not obligated to move forward with it if it doesnt meet your preferences. 
  A notice regarding your credit has been mailed to you for further clarification.
  If theres anything else we can do to assist you or explore other vehicle options, please let us know.

  ***** ****

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my Mazda CX5 from Westshore Mazda in January 2022. During the negotiation phase they never mentioned about the Westshore ********* Plan. We had to wait for the new car to arrive to do the actual transaction. On the day of the actual transaction and when we went to pick the new car they increased the already negotiated price and added around $2300 for Westshore ********* Plan. This was forced on us at the very last minute. We tried resisting but they intimidated and forced us. We didnt have a choice. When I went recently to apply my Westshore ********* services, they made me wait for several hours and they didnt apply any of those services. They were rude and blatantly lied to me.

  Business Response

  Date: 03/24/2025

  Thank you for reaching out and sharing your experience. We have thoroughly reviewed your purchase agreement from January 2022, and our records indicate that the Westshore Advantage Plan was itemized on your Buyer's Order and signed by you at the time of the transaction.
  We understand that this deal was made three years ago, and we sincerely regret if there was any confusion or miscommunication during the purchase process. The Westshore Advantage Plan is not just an application but includes warranties and benefits on various aspects of your vehicle. These remain valid as per the terms of your contract.
  If you are experiencing any difficulty accessing your benefits, we want to ensure that you receive the services entitled to you. To address this, we kindly ask that you schedule an appointment, and our team will be happy to assist you in applying the benefits included in your plan.
  Please let us know a convenient time for your visit, and we will make sure you receive the proper assistance. We appreciate your time and look forward to resolving this matter for you.

  ***** ****, General Manager

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23099788
  
  I am rejecting this response because:

  I was forced and pressured to sign that because they added that on the day of actual transaction and I had already handed over my trade-in vehicle. They didn't mention about it during the negotiation phase. 

  For the re-application, I already came all the way from ********* and spent 4 hours in your dealership last week. They didn't reapply any of the services. I raised the issue with the service manager and service director. They were rude to me and blatantly lying. Also they kept me waiting for responses. I don't want to get humiliated again. I don't trust them anymore.
  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 03/27/2025

  Dear Mr. ************************* appreciate your feedback and understand your concerns. Id like to address the points you raised:
  The Westshore Advantage Plan was presented at the time of purchase, and you had the right to decline or proceed with the transaction. It is never our intent to pressure or force our customers into purchasing any additional products.
  The Westshore Advantage Plan is a non-cancelable package, as the included benefits and services were applied to your vehicle at the time of purchase.
  I understand your frustration regarding your recent visit and the difficulties you encountered. To ensure your re-applications are handled properly, I invite you to come directly to me at the dealership. I will personally oversee the process and ensure that your benefits are applied in accordance with your contract.
  Please let me know a time that works for you, and I will make sure your concerns are properly addressed.

  
  Best regards,

  ***** ****
  

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23099788
  
  I am rejecting this response because:
  

  I had a lot of negative experiences from this dealership. I have to take my vehicle to the service department and their service director and staff are very dishonest. I don't trust them anymore. I will be taking my business elsewhere and encourage others to do so as well.

  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:01/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Westshore Mazda, located at ***********************************************, for deceptive and unfair trade practices. My complaint is based on their failure to disclose mandatory fees, specifically a Reconditioning Fee and the Westshore Advantage Plan, which inflated the purchase price beyond the advertised amount on their website and on CarFax.1. Failure to Disclose Reconditioning Fee: The vehicle was advertised at $24,997, but the dealership added a $2,295 Reconditioning Fee, which was never mentioned in the online disclaimers. This fee was non-negotiable and misleading.2. Mandatory Add-On: Westshore Advantage Plan: The dealership also imposed a non-optional $2,899 Westshore Advantage Plan, which was not disclosed in the advertised price.3. Bait-and-Switch Tactics: By advertising a lower price and then adding undisclosed mandatory fees, Westshore Mazda engaged in bait-and-switch tactics. These fees inflated the final purchase price.4. Potential Violation of Florida Statutes: This conduct may violate Florida Statute 501.976(16), which prohibits deceptive advertising and undisclosed fees in vehicle sales.5. Impact on Consumers: These deceptive practices waste consumers time and mislead them about the true cost of the vehicle. Had I known about these fees, I would not have pursued the purchase.I request that the BBB review Westshore Mazdas practices to determine if they are violating consumer protection laws. I also ask that steps be taken to ensure future fees are clearly disclosed. Despite my requests, sales representatives ***** **** and Harmony **** insisted the fees were mandatory and pressured me to accept them.Thank you for your attention to this matter. I trust that the BBB will investigate and take action as needed.

  Business Response

  Date: 01/02/2025

  Thank you for bringing your concerns to our attention. At Westshore Mazda, we strive to maintain transparency and provide an exceptional customer experience. We value the opportunity to address your concerns regarding fee disclosures and pricing.
  

  Disclosure of Fees: All fees, are disclosed in the disclaimers on our website. These disclaimers are accessible on all online vehicle listings and include detailed information about additional fees that may apply to advertised prices. Transparency is a priority for us, and our intent is to ensure all prospective customers are fully informed.

  Compliance with Advertising Regulations: Westshore Mazda is committed to adhering to all applicable laws and regulations, including Florida Statute 501.976(16). Our advertising practices aim to comply with these standards, and we regularly review our processes to ensure ongoing compliance. 

  Policy Change for Add-Ons: Effective January 1, 2025, ************************ including Westshore Mazda, has implemented a new policy to make all add-on products and services optional. This change reflects our commitment to enhancing customer satisfaction and providing more transparency and flexibility during the purchasing process.

  We regret any confusion caused during the sales process. To address such concerns, we encourage all customers to review disclaimers and ask for clarification regarding fees during their visit. Our team, including ***** **** and Harmony ***** is trained to provide accurate and complete information.
  Should you require further clarification or wish to discuss this matter in more detail, please feel free to contact me directly.
  We appreciate your feedback and will continue striving to provide a transparent and positive customer experience.

  ***** ****

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit on a vehicle purchase 11/15/2024 The dealer and I agreed on a selling price of $39,000.When I paid in full and picked up the vehicle on 11/16/2024 the selling price jumped to $41,156.34 Since that date I have been trying to get the dealer to credit the difference .

  Business Response

  Date: 12/17/2024

  Thank you for bringing this to our attention, and I appreciate your patience as we worked to review the details of your purchase.
  After thoroughly verifying all documents and figures, I can confirm that the final pricing, including taxes, fees, and applicable charges, aligns with the agreed terms. I have attached all supporting documentation for your review to ensure complete transparency.

  If theres still any confusion or concern regarding these figures, Id be happy to walk through the breakdown with you in detail. Please feel free to reach out to me directly or let me know a convenient time to connect.
  We greatly value your business and are here to help clarify any questions you may have.

  ***** ****

   

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22698224
  
  I am rejecting this response because: The agreed selling price between the sales person ***** ********, manager ******* **** and myself was $39,000. not $41,155.34 on this document.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/23/2024

  
  Thank you for bringing this to our attention.

  The document you referenced is a screenshot of our online pricing, which is updated multiple times a week to reflect current market conditions pricing. As part of our pricing strategy, all online prices are clearly noted as subject to change and are listed plus tax, tag, title, Westshore Advantage, and other applicable fees, as detailed on our website.
  If you have a written offer or signed agreement from the dealership reflecting the $39,000 price, we would be more than happy to honor it. Please provide any such documentation, and we will review it promptly to address your concerns.

  
  We value your feedback and look forward to resolving this matter for you. If you have any further questions, feel free to reach out.

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22698224
  
  I am rejecting this response because: When I visited your dealership 0n 11/15/2024 and met with ***** ******** and ******* **** I had a copy of the Autotrader listing with a price of $39,777 together with two other Autotrader listing from two other dealerships with similar vehicles at a much lesser price. 

  ***** and ******* both reviewed all 3 listings and convinced me there's would be the ****** vehicle and we agreed on a purchase price of $39,000. 

  To move forward with this dispute i suggest the three of us meet in person at the dealership and for them to tell me to my face that this not true.

  I hope your dealership and staff stand by their word, I purchased this vehicle in good faith and trust, I hope this prevails. 

  I can be available almost anytime for a meeting. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/2024, I went to Westshore Mazda and sold my blue Mazda CX-5 for $17,497.62. They were to pay off my loan ($11,502.46) and give me a check for $5,995.16. On 11/27/24, Anos (salesperson) called to say there was more paperwork to sign. I asked if I would get the check after that. He told me I could wait around or come back at the end of the day. I told him to just overnight it since Thanksgiving was the next day and I would be cooking. Never got the check.On 11/30/2024, I called and spoke with a woman and she told me the sale would be processed on Monday 12/2/24 and I would receive the check no later than Wednesday 12/4/2024. Never received the check.On 12/6/2024, I called and the person who answered the phone took down my number and said someone would call me that day. No one called.On 12/7/2024, my husband and I stopped by the dealership. We waited 15 mins for someone to come out to talk to us. Anos was sent to us by the manager and he said "I want to be honest, no one knows what happened with the check. the accounting department (which is offsite) is closed and he would contact them first thing Monday (12/9) then contact me with an update.12/9/2024 I texted Anos at 1:45 pm since I hadn't heard from him. He responded back at 9 pm stating that he was sick and wasn't in the office but he would contact his manager to contact us tomorrow.12/10/2024 I texted Anos again as I didn't hear anything, and he responded saying he was still out sick and to call the dealership and ask for ***** or ****. We will be contacting them but its been 16 days with no check and a bunch of differing answers.

  Business Response

  Date: 12/11/2024

  Thank you for bringing this to our attention, and I truly apologize for the frustration and inconvenience youve experienced throughout this process. Your concerns are absolutely valid, and we appreciate the time youve taken to outline the situation.
  To clarify, while we strive to complete all transactions as quickly as possible, processing paperwork and disbursing funds can sometimes take up to 30 days due to various administrative and logistical factors. However, we understand that communication regarding this timeline was unclear, and for that, we sincerely apologize.
  I want to assure you that we are actively working to resolve this matter. I will personally ensure that your transaction is reviewed immediately, and we will provide you with an update as soon as possible. Your check will be issued promptly within the remaining timeframe, and we will confirm the exact delivery date with you to eliminate any further uncertainty.
  We deeply value your patience and understanding and are committed to improving the level of service and communication you receive moving forward. Please feel free to reach out to me directly if you have any further questions or need assistance.
  Thank you again for bringing this to our attention, and I apologize for any stress this situation has caused.

  ***** ****

  General Manager

   

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22668952
  
  I am rejecting this response because: until I receive the check, I am not taking what you're saying as truth, as I have been told many things from your company. When I receive the payment for my car, then I will change my rejection.
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the check and all is now resolved.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN #: ***************** On June 30, 2023 we purchased a 2023 Mazda CX-5 from Westshore Mazda. The ************ encouraged us to purchase a pre-paid Gold Maintenance Package as part of the vehicle financing agreement. On November 21, 2024, during a routine service visit, we were informed that the pre-paid maintenance package had been canceled. This was a complete surprise, as we never received any notification of the cancellation nor a refund for the amount paid. Importantly, our monthly car payments continue to include charges for this package, creating both a financial and service-related concern.On November 21. 2024 we spoke with Finance Manager *** ******, who assured us that this matter would be promptly resolved. Despite subsequent follow-ups, no progress has been made, and Mr. ****** has not responded to our inquiries.This situation is unacceptable, as it reflects poor communication and a lack of accountability on the part of Westshore Mazda. I expect immediate action to:1.Provide a full explanation of why the maintenance package was canceled without notice.2.Reinstate the maintenance package immediately.3.Ensure that this matter is resolved without further delay and confirm resolution in writing.Please treat this matter as urgent.

  Business Response

  Date: 12/12/2024

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused, and we deeply regret the lack of timely communication and follow-up.
  Regarding your concerns about the cancellation of the pre-paid Gold Maintenance Package, we have confirmed that this cancellation was initiated by Mazda directly, not by Westshore Mazda. However, we understand the seriousness of this matter and the importance of clarifying why this occurred.
  We are actively investigating the specific reason behind the cancellation with Mazda and will provide you with a full explanation as soon as possible. In the meantime, we are working diligently to ensure a resolution that addresses your concerns.
  To keep you updated:
  Investigation: We are in contact with Mazda to determine why the policy was canceled and why you were not notified.
  Resolution Plan: Once the investigation is complete, we will either reinstate the maintenance package or issue a refund for the amount paid, ensuring your financial and service concerns are addressed.
  Ongoing Communication: You will receive updates from us regularly until this matter is fully resolved.
  We take full responsibility for the lack of communication and follow-through on our end, and I assure you this will be treated as a priority. We will confirm the resolution in writing once finalized.
  Thank you for your patience as we work to resolve this matter. Should you have any additional questions or concerns, please dont hesitate to reach out to me directly

  Karim 

  General Manager

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22653708
  
  I am rejecting this response because:

  Mazda Westshore has made promises that have not been fulfilled. The Sales Manager ***** was GREAT in addressing our immediate service needs. However, this matter should remain opened until either the pre-paid maintenance has been restored or we have received a full refund.

  
  Sincerely,
  
  **** And **** *********

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Mazda cx90 from the westshore mazda and this was my 2nd time doing so. A month after on 8/14/24 I brought my brand new car in because the service light and oil light was on. When I went in the technician checked out my car and he topped the oil off on my car saying it might be an engine issue. I was told to come back when the light comes back on again and so I did. On 10/02/24 the service light and engine light came on for a second time. When I brought it back the representative told me you may need a new engine as oil is leaking from the engine. Todays date is 10/25/24 & I still dont have my car back. I have gone to the dealership 3-4x to try to remediate the issue as I do not feel safe driving this car. I also feel I was sold this car knowing something was wrong with it and they were trying to move it off the lot.. I have also reached out several times to Mazda financial with no luck or getting any assistance. Also, I was directly impacted by the hurricane ******. I received an email from Mazda saying I am eligible for assistance and when I called the associate I spoke with i was talking was not helpful at all and infact was very rude. I keep getting the run around and I do not feel safe driving this car. Even though the engine was replaced I am terrified of imagining I will have to drive it and something serious can happen in the future. I have a small child and do not feel comfortable taking the risk. I am requesting to get into another car or have the option to end my lease. This is not my fault and I should not have to bear the consequences for a poorly made SUVthat will comprise my life or families.

  Business Response

  Date: 10/29/2024

  Thank you for reaching out and sharing your experience with us. We apologize for the issues you've encountered with your Mazda CX-90, and we understand your concerns about vehicle safety and reliability.
  
  Please know that your vehicle is new and covered under Mazdas factory warranty, which means all necessary repairs, including parts and labor, will be fully covered. Were committed to addressing these issues thoroughly and ensuring that your vehicle is in optimal condition.
  
  Additionally, when youre ready, wed be more than happy to assist you in exploring options to trade your current CX-90 for a different vehicle to help you feel fully confident and secure on the road. Your safety and peace of mind are our top priorities, and were here to support you every step of the way.
  
  Thank you for your patience as we work to resolve this matter for you. Please dont hesitate to reach out with any questions or if you need further assistance.

  Karim

  GM

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Mazda CX-50 on 3 July 2024 from this dealership. During a meeting with the finance manager during the sale, I decided to purchase an additional vehicle warranty. After thinking about the warranty for a couple of days, I decided to cancel the warranty on 5 July 2024 at the dealership (documentation attached). Per the warranty agreement, I could cancel for a full refund within 30 days. I was assured by the finance *** that this would be processed promptly and expect a refund to my Mazda finance account within 4-8 weeks. After nearly 12 weeks (last week of September 2024), I called Mazda Insurance/Warranty to inquire about the status of my cancellation. They indicated that my cancellation request was never submitted. They provided me instructions on how to file the cancellation myself, which I did on 26 Sep 2024. I then went back to the dealership on 28 Sep 2024 to inquire about what happened. A new finance *** lied to my face, telling me that the dealership submitted the cancellation request on 5 July 2024. I then pointed at his own computer screen and said it was just processed yesterday (27 Sept 2024) after I faxed it to Mazda Finance myself. The sales manager, *****, went to address the situation. ***** finally acknowledged the dealership messed up and did not submit the cancellation because the finance *** 'no longer worked there' and didn't submit the paperwork. ***** said he would make sure the dealership processed my Sales Tax Refund immediately. As of today, I still have not received an update on my Sales Tax Refund from the dealership. Every few days, I receive a text that says: "Checking now..." and I never hear back.All I am requesting is for the dealership to: (1) Immediately process the Sales Tax Refund associated with my warranty cancellation and send immediately to Mazda Finance to apply to my loan; and (2) Send me written confirmation that this has been done, along with the specific amount of the Sales Tax Refund.Thank you.

  Business Response

  Date: 10/21/2024

  Thank you for reaching out and sharing your experience regarding the cancellation of the additional warranty for your 2024 Mazda CX-50.

  We sincerely apologize for the delay and the inconvenience this situation has caused you.
  
  We are pleased to inform you that your Sales Tax Refund has been processed. The check was sent via *** with the tracking number 1Z88FE261338127354. You can use this tracking number to follow the delivery and confirm when it has been received.

  We truly appreciate your patience and understanding as we work to resolve this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.

  ***** ****

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 9/20/24 Leased a 2024 Mazda CX-90 and traded in my 2014 ***** GS350 which was paid off. At the suggestion of the finance manger we cashed out $6900 in equity and signed the deal to take possession of the new vehicle. They advised a check would requested the next day and then be mailed directly to me within a few days. After a week went by and no check had arrived I messaged the finance individual, Mr ******** on 10/1/24 but received no assistance at all as to where the check was. On 10/3/24 I traveled to the dealership but was forced to leave after waiting around for 2 hours with no answers. I did not hear from the dealership on 10/4/24 despite attempts to contact Mr ******* which leads me to make this complaint. The finance personnel not being able to explain why I have not received my money is unacceptable and I wish to have a resolution immediately.

  Business Response

  Date: 10/08/2024

  Hello,

  Please allow me to explain the situation. It typically takes up to 30 days to process all necessary paperwork, including cutting checks, which can sometimes extend the timeframe. Additionally, hurricane Helene impacted our business operations shortly after your purchase, which unfortunately contributed to delays in processing.
  I am pleased to inform you that the check was cut on October 4th and has been mailed to your address. It should be arriving soon. Again, I understand your frustration and appreciate your patience. Please don’t hesitate to reach out if you need further assistance, and we will do our best to make sure everything is resolved to your satisfaction.

  
  Sincerely,

  Karim A***

  GM

  Customer Answer

  Date: 10/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22382012, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting three months for a refund check for a warranty I purchased. I went to the dealership and filled out paperwork back in May 2024. I have called several times over the last few months. Left messages and NO one returns my call. Im 81 yrs old and cant hear very well. My son and daughter have both tried calling for me but no one answers the phone!Please help me get my money back from this business. I have had nothing but problems since I purchased my car from them a year ago.

  Business Response

  Date: 09/18/2024

  Thank you for reaching out, and Im sorry to hear about the trouble youve had with your refund. After looking into the situation, it appears that we do not have any record of this cancellation on file. Please forward the cancellation request form to me directly at ********************************* and I will personally handle this matter for you to ensure its resolved as quickly as possible.
  I apologize again for the inconvenience and appreciate your patience.

  *******************

  General Manager

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22280890
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************