ComplaintsforDivine Origins, LLC
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a book "The Exodus Effect" for $49 and then was charged monthly for a subscription into the Prayer Warrior Network which was billed on my credit card for 31 months ($18/month) without my knowledge or approval. My original order made on Sept. 17, 2021 was order number C171F33AF8. I received the book but did not know I was part of a network and receive no benefits or services for my unwanted, unasked for participation. This organization is falsely using a name of a ******************* and then is counting on buyers not noticing they are being billed monthly by them.Business response
05/06/2024
My name is ******, and I am the ************* Manager. After reading ********************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If ********************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************
Customer Support Manager
**********************
Initial Complaint
03/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company is a joke. I bought product and a book and they signed me up for monthly subscription. When calling them to get all subcription based charges credited. They would only credit two months worth and they been charging me for over a year - because they said I signed up for the prayer network! lol - they try to represent themselves as a religious organization - with a healing oil - yet they are ripping off the public. Look at the rating on the BBB - and dont ever order anything from this scam of a companyBusiness response
04/04/2024
My name is ******, and I am the ************* Manager. After reading ******************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ****************** a detailed email explaining all charges and the refund returned to his card. If ****************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Initial Complaint
02/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I bought a book from this company on 12 JUL 2022 (which we think they charged more than the listed price, I am working on that right now)... but after that they charged us every month ($19.44 through nov2022 and then $9.67 through nov 2023)... we just caught this on our credit card statement... we have disputed the charges with our credit card company... this company has reports like this all over the internet of the same practiceInitial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Never received product and monthly charges continue and cannot get a hold of anybody.Business response
02/21/2024
My name is ******, and I am the ************* Manager. After reading Mr. *********************** we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If Mr. ****************** this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************
************* Manager
**********************
Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The original charge was for a book from Divine Origins LLC on 1/28/23 for $71.69 but the book was advertised to only be $9.99. Each month after, they have charged us between $8 and $9 per month and only to be discovered on our credit card statement last month. Their customer service is non-existent.Business response
01/29/2024
My name is ******, and I am the ************* Manager. After reading Mrs. ****** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved to her satisfaction based on the feedback from her husband when we called as the order was placed in his name. If Mrs. **** or M. Love reads this response and has any further questions or concerns, I would like them to reach out to us - Our phone number is **************, and our email address is *************************************************************.
************* Manager
**********************
Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
12/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Divine Origins sells healing oil and books that offer a recipe for healing oil. The company has a 365 day money back guarantee. I purchased an actual paper book and an online digital book. I ask for a refund on November 25, 2023. On November 26, 2023 I asked for a full refund. In that time someone stole my debit card that I used to pay Divine Origins. I contacted them and a lady told me I could update my payment info and the refund would be sent there. I ask could they not just send it to the bank that the account is actually at and they said no, the new debit card would be fine. I waited and waited. On Dec 8, 2023 I called the company and spoke with a gentleman who said that the new payment method I gave them would not work. I ask them to mail me a check. I waited and waited. On Dec 13th I contacted them again and they said they could not cut a check that I had to give them my PayPal info which I reluctantly did. I waited and waited. It is now Dec 19, 2023 and I would like a full refund as promised by the video. They are scamming people as well but that's a different complaint. They out and out lied in their advertisement but I believe that is another complaint in and of itself as well. I just want my money back.Business response
12/21/2023
My name is ******, and I am the ************* Manager. After reading ******************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved to her satisfaction. If **************** reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************Initial Complaint
10/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I too as many other people have been having my card debit after purchasing from this company. I called to enquirer and was told that it was a donation for prayer every month. I requested to end billing but it has not ended. This seems like a scummy thing from a company that is supposedly a ***************** to have so many complaints about unauthorized charges.Business response
10/25/2023
My name is ******, and I am the ************* Manager. After reading Mr. *********************** we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent Mr. ************;a detailed email explaining all charges and the refund returned to his card. If Mr. ************;reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of original transaction: 9/20/2021 Order Number: ********** Purchase price: $67.00 which as it turns out was wrong. The original charge should have been $49.00 but they tacked on another $18.00 for the erroneously added Prayer Warrior Network.Recurring Monthly Fee charged $18.00 for 24 months total $432.00 The only thing I purchased was the book Exodus Effect. Divine Origins appears to have erroneously enrolled or intentionally and fraudulently enrolled me in their Prayed Warrior Network. for which they have been charging a monthly fee. I called the company and asked for a full refund of the charges related to the Prayer Warrior Network. I was initially told they would refund 3 months, then with the permission of a supervisor 5 months. I asked for the supervisor. Supervisor ****** took the call and said the person I was speaking with before she took the call had already refunded all of the charges related to the Prayer Warrior Network. To date I have received a partial refund of 18 months worth of charges. This is not the full refund as stated by Supervisor ******. Per my calculation I should have another 7 months of refunds coming. That is an additional $126.00.Business response
10/10/2023
My name is ******, and I am the ************* Manager. After reading Mr. ******* complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If Mr. ******* reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I found transactions on my credit card in varying amounts from DIVORGIN dating back to at least the last quarter of 2021; possibly earlier I never made these purchases. I want these transactions to cease immediately and the money for all transactions returned.Business response
10/02/2023
My name is ******, and I am the ************* Manager. After reading Ms. *********************** we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent Ms. ************;a detailed email explaining all charges and the refund returned to her card. If Ms. ************;reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a product from this company, an oil, and paid them. But for some reason they keep charging my credit card every month. I have not received any additional product and did not authorize any additional charges. This has happened for 8 months now! They have been debiting $19.06 each month since January 2023. They owe me $152.48 after 8 months of charges so far. I am trying to figure out how to get these charges to stop.Business response
09/19/2023
Tell us why here...My name is ******, and I am the ************* Manager. After reading ******************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If **************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************
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Customer Complaints Summary
122 total complaints in the last 3 years.
13 complaints closed in the last 12 months.