ComplaintsforDivine Origins, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I ordered a product from this company, an oil, and paid them. But for some reason they keep charging my credit card every month. I have not received any additional product and did not authorize any additional charges. This has happened for 8 months now! They have been debiting $19.06 each month since January 2023. They owe me $152.48 after 8 months of charges so far. I am trying to figure out how to get these charges to stop.Business response
09/19/2023
Tell us why here...My name is ******, and I am the ************* Manager. After reading ******************** complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If **************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is **************, and our email address is *************************************************************Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 9/5/2023 I ordered a book called the Exodus Effect from Divine Origins, or at least I thought I did. They sent a link/login that was supposed to take me to where I could get said materials. The link failed to work. I contacted their customer support and they said they fixed it and to try again. It again would not work, so I continued to ask for help. Since then theyve ignored several requests for help, I asked for a refund. *** now asked several times for a refund. They have continued to not respond and have failed to refund my money. Divine Origins is run by *************************. His email address is ********************************************* The phone number listed is ************. I believe I have probably been scammed by this company. Please help me get resolution and prevent this from happening to other peopleBusiness response
09/19/2023
My name is ******, and I am the ************* Manager. After reading ****************** complaint, we tried to contact him via email and phone to resolve this matter to his 100% satisfaction. Unfortunately, we have yet to receive a response from him. However, to ensure all customer's concerns are met, we canceled and refunded all charges he complained about to his credit card. We also sent ************** a detailed email explaining all charges and the refund returned to his card. If ************** reads this response, I would like him to reach out to us to confirm that he received the refund. Our phone number is ***** ********** *** our email address is *************************************************************Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This Company has been Debiting my Credit Card for many Months I had zero idea this was happening after I purchased a product from them. Somehow they started billing me monthly for a unknown service. They owe me at least $291.30 for a scam billing monthly. Thanks ***********************Business response
08/04/2023
My name is ******, and I am the ************* Manager. After reading ************ complaint, we contacted him to resolve this matter to his 100% satisfaction. All charges he complained about were refunded, and the matter has been resolved to his satisfaction. If ************ reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is **************, and our email address is *************************************************************
******************* Manager
Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a book that promised to advise how I could make an oil mixture to help with pain, it didn't provide that as promised, and it just went on about how I could order the mixture from them at exhorbitant prices. Later, I realized that I had been having a monthly charge of ***** taken from my credit card. This is a shared account and I didn't realize for some time that this was happening. I have tried to contact them to no avail.. The charge on my card says *************** in ******** ** with no refernece # or contact info. The booklet I received shows Divine Origin, Exodus Effect, I have searched online for contact info and all phone numbers and websites, ******** accounts, that I found are closed, not available, etc. I NEED to have them stop taking money from me and I need them to refund the charges that they have taken from me. I beieve that this is a scam and that I did not receive the information that was promised, NOR did I understand that they would take money monthly and I wouldn't be able to contact them.Business response
06/12/2023
My name is ******, and I am the ************* Manager. After reading ****************** complaint, we tried to contact her via email and phone to resolve this matter to her 100% satisfaction. Unfortunately, we have yet to receive a response from her. However, to ensure all customer's concerns are met, we canceled and refunded all charges she complained about to her credit card. We also sent ************** a detailed email explaining all charges and the refund returned to her card. If ************** reads this response, I would like her to reach out to us to confirm that she received the refund. Our phone number is (877) 334-3,257, and our email address is *************************************************************Customer response
06/19/2023
Complaint: 20160746
I am rejecting this response because:*********** refunded me 11 months of charges, and I am VERY HAPPY about that.......but did not refund the full 13 that they charged me for.
*********** ignored the request to give me an address so I could return the booket that DID NOT PROVIDE what they advertised it to be, and the original agreement when I purchased the booklet was that I could send it back and they would refund the money. After I got the response that BBB sent me, the company said in that response that I could email them if there were further problems. They ALSO said in that response that they had tried to contact me via email and phone. I responded to them via email on that same day, June 15th and told them that I checked all my voice mails AND my emails in all folders and I had found NO VOICEMAILS or EMAILS from them about this complaint. As of today they have STILL NOT responded to my email. So, as per my original complaint, (while I am extremely happy that they refunded 11 months of charges) I would appreciate the other two months refunds ($19.53 & $19.53) along with the mailing address (so I can return the useless booklet) and refund the $72.70 that I paid for the booklet, for a TOTAL of $111.76.
Sincerely,
***********************Business response
06/21/2023
I would like to thank ************** for taking the time to respond to our response to her complaint. I have on record a call made to ************** on 06/12/2023, at approximately 3:31 pm Central time, ************** answered the phone and asked the agent to not call her line again and then disconnected the call, we also have attached on this response a copy of the email that was sent to ************* on 06/12/2023 notifying her of the refunds, we have not received a response to that email neither have we received another email from **************. However, we once more do sincerely apologize for the inconvenienve and want to ensure ************** 100% satisfaction, a full refund of the remaining charges including the cost of the book has been processed, refunds reflect within **** business days to the original method of payment. We want to let ************** know there is no need for her to return the book, she may keep it as a gift and to save her the hassle of having to return it as well! Please feel free to contact reach out at ************ or email us at *************************************************************.
Customer Support Manager
******
Initial Complaint
05/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
1/31/22 DivOrigin $71.77 2/14/22 Divorigin $19.28 3/14/22 Dicorigin $19.28 4/14/22 Divorigin $19.28 5/14/22 Divorigin $19.28 6/14/22 Divorigin $19.28 7/14/22 Divorigin $19.28 8/14/22 Divorigin $19.28 9/14/22 Divorigin $19.28 10/14/22 Divorigin $19.28 11/14/22 DIVORGIN $19.28 12/14/22 Divorigin $19.28 1/14/22 Divorigin $19.28 2/14/22 Divorigin $19.28 3/14/22 Divorigin $19.28 4/14/23 Divorigin $19.28 Total $360.97 These are the charges I would like credited back to me. I never authorized any of the charges except the first one. The first charge was for a promised book with a recipe that I did not receive. This company charged me every month with no explanation or authorization and sent me a little booklet with no recipe. I want my stolen money back! Do not patronize this company. They scam you and steal your money. Order number: ********** Please help’Business response
05/19/2023
My name is Jack S****** and I am the Customer Care Manager. After reading Ms. ************** complaint, we contacted her to resolve this matter to her 100% satisfaction. All charges she complained about were refunded, and the matter has been resolved. If Ms. ************ reads this response and has any further questions or concerns, I would like her to reach out to us - Our phone number is ***** ********* and our email address is ************************************Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I originally ordered from divine origins back on March 31 of 2022. I ordered one book, the exodus effect, which was advertised as an ancient healing oil mixture that was biblically based and had a history of healing various ailments and diseases. The charge was $67. I expected to get a book that would be worth spending $67 on, with an accurate historical account explaining the biblical connections and implications of this healing oil formula and how to make and use it. Instead, I received a paperback booklet that was about an eight of an inch thick, with a cannabis plant and a partial scripture on the cover that read, This is to be my sacred anointing oil for generations to comeIt is sacred, and you are to consider it sacredIt shall be most holy to you. Exodus 30 (the means scripture is left out and Exodus 30 should have shown 30:(verse number?). The 30 tells which book in Exodus, but wheres the verse number? No one who quotes scripture leaves out the verse, ever.Heres what and why the Divine Origins people neglected to share with their unsuspecting customers . The REAL and COMPLETE scripture explains that the oil, to be made by ***** as a holy anointing oil to the Lord, was meant for anointing the holy tent, the priests, holy utensils in the tent used by the priests, and those who would become priests ONLY. It was also stated in verse 33, Whoever mixes any like it or whoever puts any of it on a ****** shall be cut off from his people. Exodus? ?30:33? This oil was NEVER meant for just anyones use, nor was it said to have healing qualities. (Read Exodus 30:22-33 to get the full, exact scripture). This book and formula only take advantage of trusting, ailing people of faith, who hope to find healing in natural ways.The company continued with charges of $69, $29, and a repeated $19.13 per month over several months. I reported the fraudulent charges to my bank and cancelled my bank card. This was a hard ******* but God was good in the correcting process.Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered Exodus Effect and was charged $75.53 initially on 12/4/22. My credit card was subsequently charged without my authorization:12/18/22 $19.71 1/18/23 $ **** 2/18/23 $ **** 3/18/23 $ **** Totaling $124.64 they scammed from me. This book is not worth the price of the paper it is printed on!!! ****** learned for me! I will never purchase from Divine Origins again. I feel they should also have to learn a valuable ****** that not everyone they scam will take it lying down! Thus my filing of this complaint.Business response
04/05/2023
My name is *****, and I am the ************* Manager. After reading Mr. ***** complaint, we called him to resolve this matter to his 100% satisfaction. He expressed his satisfaction with the outcome of our phone call, and the matter has been resolved. If Mr. **** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is *************, and our email address is *************************************************************Initial Complaint
03/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In October 2021 I ordered their ebook but did not receive it.. I still haven't received either of the ebooks. They started billing my credit card $18/month. I thought I had cancelled the charges but it was on a credit card that we both use and was not careful in checking all of the charges until now. Also, I didn't know I signed up for their $18/month charge when I ordered the book. I never got any emails from them about anything. What a dishonest company, to ***** in charges in small print and what a dishonest company to never provide their ebook. I will be more careful the next time I think I want to read a book.Business response
04/05/2023
My name is *****, and I am the ************* Manager. After reading ******************** complaint, we called her to resolve this matter to her 100% satisfaction. She expressed her satisfaction with the outcome of our phone call, and the matter has been resolved. If **************** reads this response and has any further questions or concerns, I would like him to reach out to us - Our phone number is ************* and our email address is *************************************************************Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2.26.2023... I received a very thin booklet not a book but a booklet that is entitled Exodus effect. Very disappointing. In the ad what I thought I was going to be getting was his Exodus effect booklet and three others I just got the Exodus effect booklet that is really just trying to advertise their oil which is too darn expensive so I ordered the booklet to hopefully learn how to make it and find out where to get it but instead of that I didn't get a lot except in advertisement that's trying to talk me into buying the oil which is too expensive. I'm very disappointed I wanted something that would help me healthwise but I think all this is trying to do is fleece the flock as the expression goes and not give any help!!!!Initial Complaint
02/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This is a recurring charge, did not authorize such a charge and wish to be deleted from their system, refunded for all past charges. This is bogus system set up to extract money through an automated charge to my bank account. Further charges will result in legal action.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
121 total complaints in the last 3 years.
14 complaints closed in the last 12 months.