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Business Profile

Health Products

Nutra Life Brands LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nutra Life Brands LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nutra Life Brands LLC has 14 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased feminine balance gummies from Nutralife. It was $80 for 6 packs. Buy 3 get 3. This deal was the only reason I purchased so many as it was a great price. However when I received my order I only got 3. I would not have paid this amount for only 3. When I reached out to the company about this I got no response and when tried to dispute part of the charge nothing happened. I am very upset about the purchase and lack of response.

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6th, I made a purchase on *****************************. My credit card was charged on January 7th in the amount of $39.95. I did not receive a confirmation email. I email the company on January 15th and again on January 18th. I also reached out via their ******** page with no response. I have never received the product I purchased.

    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a one time purchase from Get Vital Nubrands on June 26, 2024 and noticed I have another charge on my credit card on July 22, 2024 for $199.85. I did not authorize this charge. When I called customer service, the representative let me know that I had supposedly agreed to a monthly club which I did not and wasnt aware. I received an email that read: Hi ********,Welcome to TrackMyKetoDiet! Because of your supplement order we are happy to provide you a month access to TrackMyKetoDiet.com You will find the support and programs here that dozens of others have used to find success in their keto diet! Here is your login information to get you started: Login: ************************** Password: XtpYauVU We look forward to supporting you to a better you!Thank you,Customer Care *********************** ************** This does not indicate I was signed up for a monthly club and did not indicate my credit card would be charged again.I am requesting assistance with getting my money back and if possible make the company be transparent by providing written confirmation that when consumers place an order that they are automatically signed up for a club and that the credit card on file will be charged monthly.Thank you,*******************************

      Customer Answer

      Date: 07/26/2024

       
      Better Business Bureau:

      The company refunded the money. I still think they need to be transparent with their website as it did not indicate I was signing up for a subscription. 

      Thank you for your help. 

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online for KETO LEAN GUMMIES and it advertised buy 3 get 3 free. It was listed as $39.99 a bottle and they charged me $238. When I saw that they overcharged me I realized it was probably a scam so I immediately asked them to cancel my order via email and refund all of my money. It took 2 days for them to answer me and they told me that it was too late it already shipped. They gave me some kind of double speak about why they charged $238 and they said that if I wanted to cancel it I would have to wait, accept it, return it and I would only receive a refund of $120. I emailed them that this was unacceptable and that I canceled it right away and they said that it was already delivered, but it was not. I did not receive anything from them and I got an email telling me that they can no longer help me via email that I have to call them, but they gave me no number to call. I have been asking them for 2 days now for the phone number and they stopped answering me.

    • Initial Complaint

      Date:07/08/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Natural nutra company doesnt understand comprehend or get not to email me but yet they keep doing it. Let them know to stop emailing me or Ill find out their number to file a complaint against them. Its incredibly frustrating and annoying

    Nutra Life Brands LLC is NOT a BBB Accredited Business.

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