ComplaintsforRadiant Brilliance
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am.beong charged without my even contact the company. Theyust have gotten my cc number from CVS prize drawing to pay for shipping only. They are not the only ones that attempted a fraudulent charge.Initial Complaint
02/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Had trouble ordering product on web site. Disconnected from web site thinking that would cancel the order & product I wanted showed up as well as 2 other products I didn't want, on Jan 28 and charged me $29.97 twice. I called immediately and told them about it and asked if this is going to be a monthly charge and was told No by the agent, because I didn't want to get anymore until I see if this works. That it was a onetime order. On Feb 8, I checked my credit card account and saw I was charged $105.96. Told them I didn't order this or nor want it. that we had canceled future orders on Jan 28. That I want a refund. Told them again to cancel it & they gave me a cancelation # but couldn't do anything about the charge on Feb 7. Told them when it came, I would send it back for a full refund & was told I could send it back, but they didn't give refunds. Filled a dispute with the Credit Card Company and am waiting for results.Initial Complaint
01/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Received products I have not ordered. I need help to stop receiving items plus I do not want to pay for any more. Some how they got my credit card number. I rarely use this card and wonder how they got this card number. This is some kind of fraud. This started when I ordered a perfume from Amazon, using my Amazon credit card, different credit card than the card they are charging their items to. This must be illegal, how did they get my credit card number? I have never ordered anything from this company.Business response
02/11/2022
Consumer Response /* (2000, 10, 2022/02/05) */ I no longer wish to pursue this matter as the problem has been resolved. Thank you, ***** *****Initial Complaint
10/12/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
These people are charging me for items that I did not order. They have taken money from my account twice now. I reported this to my bank, but they cannot do anything until after they money has been paid to them even though I called and told them not to pay these people when the transaction was in pending mode. It is a same that people have no compassion for those of us that goes to work everyday to bust out behinds to earn money to take care of our family. Please help if possible. If not, at least let others know what is going on with this so call company.Initial Complaint
09/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
In feb 2020 i ordered a product for shipping cost of 6.97 2 months later i was charged another 46.00$ never received anything fought with them for refund never received it or product on 9/14/2021 108.97 $ was taken from my account called them on 9/22/2021 they claim no money from my account after phone call received some product with ref# shipping # from radiant brilliance called back they still claim they took no money while i have all proof
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.