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            Business ProfileDerrick Grace II Enterprises LLC

            Online Retailer

            Additional business information

            Additional Info:
            BBB has received a pattern of complaints concerning non delivery of products and no refunds. Consumers report that they are not receiving items they have purchased online from this company and are not getting refunds.

            In January 2020, BBB contacted the business requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

            The business did not respond to BBB.
            See all additional business information

            Contact Information

            4010 W Laurel St

            Tampa, FL 33607-2313

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            4010 W Laurel St, Tampa, FL 33607-2313
            BBB File Opened:
            6/5/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Contact Information

            Principal

            • Mr. Derrick Grace II, Manager

            Customer Contact

            • Mr. Derrick Grace II, Manager
            • Ms. Starr, Executive Assistant
            • Ms. Kendall Grace
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/25/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 8/20/23 I preordered the product called The Trifecta in the amount of $149.99. Order number 143565.On 8/27/23 I purchased DG's 12 year catalog-While supplies last. This was the XL Order which was to include ALL book of 12 years (hard cover, not digital ) Trucking *****************, robot, board games, flashcards and a poster. This was a promotion in-which the shipping was the only cost to all customers.To date, the only items I received was none. I've contacted customer service via email a total of 3 times with no response. As a result, I reached out via telegram in a group Mr. ********************** and a VP know as ***** has called DGTVErottics. When I asked about a refund, I was kicked out of the group without receiving an answer or receiving a refund. I reached out via the ************** that Derrick ********************** 2 uses for his DGTV network and got no response.At this point, I am requesting a refund for the products that I have to received.
            Read 10 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            ANTHONY B

            08/05/2024

            He is a FrAUD!! He stole from me I sent him money for his boardgame he kept the money no board game Derrick G**** is a Scammer!!
            Read 5 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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