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Business Profile

Online Retailer

Derrick Grace II Enterprises LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in January of this year (2024) I ordered a package from him that he was giving away for free, but you had to pay the shipping fees. It was his entire catalog of products sold over the past 12 years. I received a tracking number but the package has never arrived. It still shows in the **** system as "Label Created, not yet in system". I called ****, and they have no more information. I've emailed all the emails distros for Unlearn/Relearn, DerricGrace 2, and DGTV. I sent him a direct message on Instagram as well. I get no responses from any of his emails or social media outlets. It's been 8 months and no package. I either need my package or my money back.

  • Initial Complaint

    Date:10/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/23 I preordered the product called The Trifecta in the amount of $149.99. Order number 143565.On 8/27/23 I purchased DG's 12 year catalog-While supplies last. This was the XL Order which was to include ALL book of 12 years (hard cover, not digital ) Trucking *****************, robot, board games, flashcards and a poster. This was a promotion in-which the shipping was the only cost to all customers.To date, the only items I received was none. I've contacted customer service via email a total of 3 times with no response. As a result, I reached out via telegram in a group Mr. ********************** and a VP know as ***** has called DGTVErottics. When I asked about a refund, I was kicked out of the group without receiving an answer or receiving a refund. I reached out via the ************** that Derrick ********************** 2 uses for his DGTV network and got no response.At this point, I am requesting a refund for the products that I have to received.

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket to Derrick Grace's dead or alive retreat on September 15th 2023. I followed the chain of commands as I was instructed to do I sent messages through the contact us button feature on his website. I never received a response and even contacted his assistant didn't get a response from her then, I contacted one of the staff members and explain my issue I only got one response so far. It is a day later into the retreat and I never received any information nor a Zoom link.

Derrick Grace II Enterprises LLC is NOT a BBB Accredited Business.

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