We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Smooth Glide

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I purchased the two products the site failed to disclose the dangers of using this epilator if you suffer from cold sores etc.I was advised not to use and simply requested a refund.I received a letter stating that I would have a customer service representative contact me.This never happened.

    Business Response

    Date: 07/10/2024

    Hello there,


    We've refunded your last order, please allow 1-10 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.


  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had mistakenly ordered 4 units when only wanting 1 unit. It is extremely hard to reach a live person or get answers to my e-mails. This business states there is a 30 day money back guarantee, but it tries to negotiate how much will be refunded to you. I finally reached a person at a number that I searched for and was helped there but I am not obtaining my full refund. I was also charged expedited shipping that took quite a while to arrive. The package is now at the facility in ******* and I cannot reach anybody to give me a straight answer.I have paid for 2 orders, one is fir $92.19 and another for *****. The website is extremely hard to use and you cannot delete anything or see the updated cart. This order took place on February 10th and arrived on February 21st.

    Business Response

    Date: 04/15/2024

    Hi *******,


    Thanks for reaching out!


    As checked, the system indicated that we already have refunded you.

  • Initial Complaint

    Date:09/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased products ordered 2. Sent back provided all information. Refused to give refund. Texted over and over. They kept giving me the runaround. They wanted to give me ***** asked for refund of $119 as that is what I was charged. Seems they are not charging the same amount to everyone. Provided them the information of the tracking number and who I mailed it back with. They were also given the phone number of where I mailed the package from..Everytime I provided information They requested they asked for more. I do not know what else to 3. I would give them a -0- for customer service and believe they are a Company that scams people..I want a full refund that is all..Thank you *************************..

    Business Response

    Date: 09/20/2023

    Hi there,

    I've refunded your last order , please allow **** business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.

    Business Response

    Date: 09/20/2023

    Hi there,

    I've refunded your last order , please allow **** business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/17 cotacted Smooth Skin for refund of my order SG99215. Rec'd response cs rep would be i touch. *********************** CS Rep emailed could not return due to covid but I could keep free of charge and they would issue a refund, less shipping. I confirmed this would be agreeable with me.6/25 emailed refund status - no response. 6/26 requested refund status....got form notice that a cs rep would contact me . ************************* asked for return reason. again explained not 100% satisfied so I could return for refund within 90 days 6/30 emailed return status got same cs rep **** be in touch. Just keep getting the same old same old cs rep would be in touch response.7/1 emailed for refund status. Company will not respond, will not issue refund as agreed upon

    Business Response

    Date: 07/11/2023

    Hi *****,

     

    We hope this email finds you well. We are writing to inform you that your recent purchase has been refunded in full. We sincerely apologize for the delay in processing your refund and any inconvenience it may have caused.


    At Smooth Glide Skin, we strive to provide our customers with exceptional service, and we understand that timely refunds are an essential part of that experience. We apologize for not meeting our usual standards in this instance, and we have taken steps to ensure that such delays do not occur in the future.


    Please be assured that the refund has been processed successfully, and the funds should be returned to your original payment method. Depending on your financial institution, it may take a few business days for the refund to appear in your account.

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/16/2023 $99.95 was charged and I did not order anything from this company. I have been trying to contact them to get a refund the phone number does not work. I want my money back immediately

    Business Response

    Date: 07/11/2023

    Hi *******,

    Thank you for reaching out to us regarding a refund. After reviewing our records and the interaction you had with our customer support team, we have noticed a discrepancy that requires clarification.
    It appears that you mentioned a charge made by "LandSmoothSkin" in your refund request. However, please note that our company is called "Smooth Glide Skin," and we do not have any association with "LandSmoothSkin." We apologize for any confusion or inconvenience caused by this misunderstanding.


    To resolve this issue promptly, we kindly request you to review the transaction details and verify the correct merchant from whom you made the purchase. Once you have confirmed the correct merchant, please reach out to their customer support team directly to address your refund request.

  • Initial Complaint

    Date:05/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by this company and I never ordered anything from them. The telephone number does not work, there is no way to contact this company.

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past three days l have received by mail two Smooth Glide Epilators. I ordered neither one. When I tried to contact the ******************* at **** at ******************************************************* l am disconnected. I tried two different numbers and was immediately disconnected both times. I want to find out who sent me these products so I can make sure I dont receive any more. I will happily return these products if sent a label. Thank you for your help.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 smooth glides around March 1st 2023 and was offered a free gift. Some pills for bad breath so I got those as well. My order never came until may 3rd 2023. I talked to customer service in April and they said that they were waiting on the pills (on back order) that I had ordered so that they could send my entire order all together. Well when my package arrived the other day it was only the pills for bad breath no razors at all even though the packing slip inside said that it Had the 2 razors and the pills inside! I have tried repeatedly to call the customer service # to talk to somebody and have gotten a recording every time and then hung up on!! I don't know what to do!! Please help??

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product purchased Smooth glider for hair removal, that was guarantied, did not work as advertised. I have returned the product and requested a refund, with no response. Amount paid to this company was $67.54.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 of the Smooth Glide Epilators on 1/18/23 order # ******* for $75.98 plus $4.99 for shipping.After receiving them I received an email on 216/23 from the company ( which I still have) stating that I have a credit of $60.01 and it was expiring that day, so I clicked on the link to see what other products they offered and found that they do not offer any other products. I did not order anything or even attempt to order anything, I did not fill out any personal information or my credit card information. The next morning on 2/17/23 I received an email alert from my credit card company stating that ******* charged my card $19.95.I immediately sent an email to the company's customer service department on 2/17/23 stating what happened. The company responded to me on 2/23/23 (which I have) saying that after checking their records they show that I only placed one order on 1/18/23 and they assure me that the $19.95 "is a one time charge/delivery" On 2/23/23 I replied saying that I was already charged for delivery on my order.I have not to this date received a response. I also am not satisfied with the product and went to the company's website to return the items, ( The website states 100% satisfaction guaranteed)I have also not yet received any response from the company. I would like my full refund of $75.98 plus the $19.95 that the company charged my card without my consent or authorization.I have all correspondences between the company and myself if the BBB needs them.Thank you ***********************

Smooth Glide is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.