Complaints

This profile includes complaints for Splash Foaming Cleaner's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Splash Foaming Cleaner

  6507 Harney Rd Tampa, FL 33610-9595

• 

  Splash Foaming Cleaner

  30 N Gould St STE 11834 Sheridan, WY 82801-6317

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Splash Cleaner LLC has a nested subscription in the sale of a household cleaner that does not work. I was able to get a refund for the cleaner, but I was not aware that an additional $39.95 was being withdrawn from my debit card for months as it eas a familiar dollar amount. I complained to Splash that I needed the additional charges refunded as well. I was then told the $39.95 per month was being taken by another entity: Horizon Direct. Neither Splash Cleaner LLC nor Horizon Direct is found when searching for an owner. This is a scam on two levels: 1) The product does not work; and 2) the subscription requirement is not clearly delineated when purchasing it. The phone number for Horizon Direct is never answered ************. The website to find and cancel the subscription does not work. I would love an investigation into these two fraudulent businesses. I am owed $239.70 to date; but if I cant reach them, I am left with only the ability to cancel my bank account. Please advise if you are able to assist or refer me to another source that can assist with the return of my money and the cancellation of a subscription I DID NOT AUTHORIZE. Many thanks

  Business Response

  Date: 04/28/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the $39.95 charge was for the monthly subscription for Horizon Direct, which was one of our partner brands. This was initially added to your order at checkout. We want to assure you that we have forwarded your concern to Horizon Direct and requested to cancel the subscription and to refund all the charges in full. You should see a refund in your account within 7-10 business days, depending on your bank. Moving forward, rest assured that you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our subscription offer with our partner brand, Horizon Direct. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or subscription services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded all fraudulent amounts.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charges $17.19 for a product I have not received . It charged to my **** account yesterday, April 24, 2025. Two months ago i sent a cancelation through support. Never heard back from them. I told them i was.not happy with product to cancel my perscription. I want my money back from yesterday. I want the perscription canceled.

  Business Response

  Date: 04/28/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the $17.19 charge was for the monthly subscription of the Splash Foam Spray Tablet Pack, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription and refunded the charge in full. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future. 
  
  Also, upon checking our records, we found that we did respond to your email inquiry. On 04/27/2025, we sent an email asking for your confirmation to proceed with the cancellation of the subscription, but we have not received a response on your end. We apologize for any confusion or inconvenience this may have caused.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased their product. A month or so later, I received and was billed for an additional product. I contacted the company stating I no longer wanted their product and did not want any further product sent (and billed) tome. Today I received 3 emails stating 3 more packages are on the way. Transaction numbers: *****************,55R66983EV453133B, and 1MB249046U877170R. I don't know how to stop this!

  Business Response

  Date: 04/25/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Splash Foam Spray. We completely understand your frustration, and we're here to help.
  
  Upon reviewing your order, we found that the extra charge was for the extra pack of Splash Foam Spray that comes along with a monthly subscription, which was initially added to your order at checkout. We want to assure you that we have canceled the subscription and refunded your order in full amount. 
  
  We also want to emphasize that we are fully transparent with our upsell offers. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know I somehow signed up for a subscription. I ordered once to try it. I realized the issue and tried to cancel but the email was not working. I tried again successfully. But, they "made a mistake" and sent me more and charged me again AFTER I cancelled. They confirmed this in writing. The product doesn't work and now they want me to pay to ship it back and pay a restocking fee. They finally agreed not to charge the restocking fee. I don't think I should have to pay to return a product that I cancelled. They can pay for it and should give me a full refund. This seems to be illegal in my viewpoint. They should be shut down.

  Business Response

  Date: 04/18/2025

  
  Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we truly value your feedback.

  Upon reviewing your order, we would like to clarify that the $17.27 charge you mentioned was for the monthly subscription of the Splash Foam Spray Tablet Pack, which was initially added to your order during checkout. We want to assure you that we have canceled the subscription and refunded the full charge in accordance with your request. You will not incur any further charges related to this subscription moving forward.

  Regarding the product's performance, we wanted to note that the water volume used during cleaning can vary significantly depending on location. In some cases, adjusting the amount of water can help improve the cleaning effect. We encourage you to experiment with different water quantities to see if that enhances the results for you.

  We also want to address your concern about our upsell offers. We are committed to being transparent with our customers during the checkout process, and we always give the option to click NO, Thank you to decline any extra products or services. We regret if this was not clearly understood, and we will use your feedback to improve our communication moving forward.
  

  As for our return policy, we aim to be fully transparent about any associated fees, including restocking and shipping costs. These fees are outlined on our website, and we strive to ensure that our customers are fully informed before completing their orders.
  

  We genuinely appreciate your understanding and patience throughout this matter. If you have any further questions or need additional assistance, please dont hesitate to contact us. Our goal is always to ensure our customers are satisfied with their experience, and well continue to work on improving our processes based on your valuable feedback.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: Mar 22 2025 AMOUNT: $40.04 BUSINESS COMMITMENT: "The Top Rated All Purpose Cleaner in America All Surfaces, Easily Cleaned"I want a FULL REFUND - business subtracts shipping both ways and restocking, therefore this is......my first attempt to get a refund MY TEST: I cleaned a patch in the bathtub and it showed soap to be equivalent and Comet cleanser to be far superior Picture notes: left semicircle=Comet cleanser, center circle=Splash, right circle=Ivory soap ***I asked for a refund of $48.04 which includes $8 extra for return shipping. I paid $40.04

  Business Response

  Date: 04/15/2025

  Thank you for reaching out and sharing your concerns with your recent purchase of Splash Foam Spray. We truly apologize for the inconvenience you've experienced with our product. We completely understand your frustration, and we're here to help.
  
  We wanted to note that water volume can vary significantly depending on the location, and sometimes adjusting the amount of water used can enhance the cleaning effect. We suggest experimenting with the water quantity to see if that makes a difference.
  
  Regarding our return policy, we strive to be transparent about any associated fees, including restocking and shipping costs, as stated on our website. However, we understand your frustration, and as a gesture of goodwill, we have processed a full refund for your order. Please expect the refund to appear in your account within 7-10 business days, depending on your card issuer's processing times.
  
  Once again, we apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23193505
  
  I am rejecting this response because: You have not made it clear whether or not you want me to ship the cleaner back, so I don't know whether or not I should be satisfied with your refund amount. Thanks.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/17/2025

  
  Thank you for your feedback, and I sincerely apologize for any confusion regarding the resolution of your concern.

  To clarify, as a courtesy, you do not need to return the product. Weve issued the refund as a gesture of goodwill, and we hope this resolves the matter to your satisfaction.

  We appreciate your business and your patience, and were here if you have any further questions or need additional assistance.
  

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely, 
  
  ***** ********

   

  *******************************Thank you for the clarification.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Splash Spray on Marh 2, 2025 and received the product on March 17, 2025. I tried using this product to clean a pan with baked on grease as shown in the advertisement. I followed the directions and added a tablet to the water in the provided spray bottle and sprayed it on the pan. I waited several hours and there was no change to the pan. I wrote to splash spray on March 19, 2025 and received the following response: I'm sorry to learn that the product didn't meet your expectations in cleaning your pan. It's worth noting that water volume can vary in different locations, and sometimes, adjusting the amount of water used might enhance the cleaning ********** may try the following steps:1. Adjust the water amount according to your specific water volume to create a thicker solution.2. Allow the product to sit for a little longer, ideally around ***** minutes, especially if you're dealing with tougher stains.3. Consider adding 1-2 tablespoons of vinegar to the water before placing the tablet. This can help prepare the water for proper foaming, enhancing the cleaning effectiveness and aiding in stain removal. If, despite numerous attempts, you are still not seeing any results, kindly let us know. Tried adding another tablet and 2-TBSP of white vinegar then spayed it on the pan and waited 20 minutes with no effect. I tried this several times with no effect. This product does not work as advertised.

  Business Response

  Date: 03/28/2025

  Thank you for reaching out and sharing your concerns regarding your recent purchase of Splash Foam Spray. We sincerely apologize for the inconvenience you've experienced with our product. We completely understand your frustration and are here to assist you.
  
  Wed like to mention that water volume can vary significantly depending on your location, and sometimes adjusting the amount of water used can improve the cleaning effect. We recommend experimenting with the water quantity to see if that makes a difference.
  
  Additionally, our records show that your order was refunded on 03/25/2025. Typically, refunds may take 3-10 business days to reflect in your account, depending on your payment method.
  
  We apologize again for any inconvenience caused and appreciate your understanding. If there is anything else we can do to assist you, please dont hesitate to reach out.

• Initial Complaint

  Date:03/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order the end of February and was issued a tracking number for *** delivery. The order never came so I emailed the company and was told that *** had lost my order and Splash Foam would issue a new order and ship it to me. That order has never come and Splash Foam wont answer my emails now! I no longer wish to try this product and would like a full refund. Thank you

  Business Response

  Date: 03/24/2025

  First and foremost, we want to sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it can be to not receive your package and the confusion surrounding the reshipment process. Please accept our deepest apologies for the delay of your order.

  Our records show that on 03/15/2025, we sent you an email requesting confirmation of your address so that we could proceed with the reshipment of your order. Unfortunately, we have not received a response to this email, which has delayed our ability to complete the reshipment.

  That said, we completely understand your decision to no longer proceed with this product. As a courtesy, we have already processed a full refund for your order. You should see the refund reflected on your account within 7-10 business days, depending on your banks processing time.

  Once again, we are truly sorry for the inconvenience and for any frustration caused by this situation. We appreciate your understanding, and if you have any further questions or need additional assistance, please do not hesitate to reach out.
  

  Thank you for giving us the opportunity to resolve this matter.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, I placed an order for Splashfoam Products. I first clicked on the toilet cleaner, as that was the product I was wanting to try. As I clicked through the order process, I clicked on the Splashfoam Spray cleaner to add to my order. It gave me several options and I chose the cleaner with spray bottle. After I had put in all my payment details, the site offered the washing machine cleaner. I clicked on it to see about the product, and the website came back saying thank you for your order. I was charged $55.78 for the 3 different cleaning products. When my package arrived, I had 3 packages of tablets, no toilet cleaner and no washing machine cleaner. I wrote to the company. No response, so I called. Customer rep **** told me I did not order 3 products. She told me the order was for 3 packs of cleaning tablets and she couldn't do anything about it. I asked her to please send the missing products and a shipping label so I could return the 2 extra tablet packs. She said I could return the products, minus shipping and minus a restocking fee. This is unacceptable. She also told me that because their computer system was not working correctly, once I sent the product back, I would have to call so they would know to process my refund. I have been writing but no one there will take ownership to send the missing items. They insist I placed an order for 3 of the same items at 3 different prices ($19.95, $17.00 and $9.99). I did not even get to review my order once I clicked on the last product. At this point, I want a full refund. This business is unethical and should not be taking advantage of people.

  Business Response

  Date: 03/24/2025

  First and foremost, we would like to sincerely apologize for the inconvenience and frustration this issue has caused with your recent purchase of Splash Foam Spray. We understand how disappointing it can be when an order does not meet your expectations, and we truly regret that this has been your experience.

  Upon thoroughly reviewing your order, we have found that the extra items added to your order were, in fact, the extra tablet pack of Splash Foam Spray and a refill tablet pack associated with a monthly subscription. These items were added at checkout, and unfortunately, the Splash Washing Machine Cleaner and Splash Foaming Cleaner (toilet cleaner) were not part of the final order. We understand how this mix-up might have led to confusion.

  We want to clarify that we strive to be fully transparent with our upsell offers. During the checkout process, customers are always presented with the option to click "NO, Thank you" to decline any additional products or services, and we apologize if this was not clear during your order.

  We fully understand your desire to return the products and are committed to making this right. As a courtesy and in acknowledgment of your experience, we have already processed a full refund for the total purchase price of your order. You should see the refund reflected in your account within 7-10 business days, depending on your bank's processing time.

  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a package from SPLASHFOAM CLEANER. I see my bank acct was also charged $45 for this purchase. I did NOT place an order for this product. All i did was read thru the website. I tried to find the website where this product was to try and stop the order, but got nowhere. This was not right! I did not want this product. I have no clue how the purchase managed to go thru like it did. Im very careful with my cc info.

  Business Response

  Date: 03/24/2025

  We sincerely apologize for the confusion and frustration you've experienced regarding the unexpected charge and the package you received from Splash Foaming Cleaner. We completely understand how concerning this situation must be, especially when you didnt intend to place an order.

  Upon reviewing our records, we found that an order was placed on March 15, 2025, under your name and email address (**** ******** @ gmail. com). The order was processed and funded through your ****** account. We understand that you may have been browsing the website, and we truly regret any confusion or miscommunication that may have occurred during your visit.

  Please know that the information we use to process orders is based solely on the data provided during checkout. Our system processes the details entered by customers, and we do not have any additional means of verifying intent beyond that. We deeply regret any misunderstanding this may have caused.
  

  We also want to reassure you that our return policy is completely transparent. We accept returns for unused products. However, as a courtesy, we have already processed a full refund for the order, including the total purchase price. You should see the refund reflected on your ****** account within ***** business days, depending on your ******* processing time.
  

  We are here to assist you and ensure this matter is resolved to your satisfaction. If you have any further concerns or questions, please dont hesitate to contact our customer service team.
  

  Again, we apologize for the inconvenience this has caused and appreciate your understanding.

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product ($26.52) about a month ago because I was very impressed with the visual advertising of it's effectiveness. Upon my initial use following application instructions it failed miserably. After three tries it was clear to me that this is a sham operation. I emailed the product's office only to get a brunch of electronic "run arounds" to avoid a refund. After the final threat to do what I am now doing, they refund 50 percent minus what they charged for postage. Nevermind the postage I paid to return the product. This operation is clearly lying about the effectiveness of this product and should be shut down.

  Business Response

  Date: 03/21/2025

  Thank you for getting in touch and sharing your concerns regarding your recent purchase of Splash Foam Spray. Were truly sorry for any inconvenience you've faced, and we completely understand your frustration. Rest assured, we are here to assist you.
  
  We wanted to let you know that the effectiveness of the product can sometimes be affected by the water volume in your area. We recommend adjusting the amount of water used, as this can often improve the cleaning results. Trying a different water quantity might make a noticeable difference.
  
  To resolve the issue and as a gesture of goodwill, we have processed a full refund for your order. Please expect the refund to appear in your account within 7-10 business days, depending on your card issuer's processing times.
  
  Once again, we apologize for the inconvenience and thank you for your valuable feedback. Feel free to contact us if you have any other questions or concerns, were here to help!

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******