Complaints

This profile includes complaints for USA Patriot Nation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  USA Patriot Nation

  PO Box 153201-1373 Tampa, FL 33684

• 

  The Great USA Store

  PO Box 30111-182 Salt Lake City, UT 84130-0111

• 

  The Great USA Store

  PO Box 30111-182 Salt Lake City, UT 84130-0111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26/23 I responded to a ******** add to get a free ***** Flag and pay shipping for the cost of $4.97 to my ********* Card. On 12/29/23 they began Billing me $79.97 Monthly and Auto-Enrolled me in a Rebel Nation Club Membership which I did not authorize. 12/29/23, & 1/27/24 they Billed me under Right Wing **********. Beginning in February 2024 they billed me for that same amount under the name of Capitol Hill Collectibles. I was additionally billed on those dates on 2/27, 3/27, 4/28, 5/27, 6/27. 7/28, and 8/27/24 for a total of $719.73 in unauthorized charges. Upon realizing what they were doing; I called **************** to enquire as to what these charges were for at Ph. ************. They would only agree to refund me for the 2 transactions of of $79.97 for ************* 2024 and agreed to discontinue future Charges. I protested and requested full repayment/credit back to my **** Credit Card and they said they would forward my request to a Supervisor. I advised them I would be protesting the charges with my Bank immediately.

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AmericaFirstFit, aka US American Goods aka American Products aka American Supplies aka Blueline Support System. They have been charging my credit card ***** from June 2023- Sept 12 2022 and then the name changed to US American Goods charging the credit card ***** from August 2022-June 2021 starting around the 10th-12th of every month then the name changed to American Products which then started to charging ***** from May 2021 to February 2021 of every month and then is changed to American Supplies and was charging ***** January 2021 to October 2020 every month and then it finally stopped to Blueline Support System on September 11 2020 for *****. So all together total is ********. 24 months of *****= ******, 10 months 0f ***** = ******. I did make a one time purchase of a blind line flag in support of 911 on September 11 2020. I've never received anything since that time. I finally realized what they were doing because my card had expired at the end of June of this year and they kept trying for me to respond with an authorization for them to use the new card but I did not recognize to Americafirstfits. I immediately called my bank to report fraudulent charges from Americafistfit and American Goods. Long story short the Merchants came up with fraudulent paperwork of products they sent me over a span of 1 year of items that did not add up to ***** ex. Water proof Camo Bag, Exercise Resistance Bands, Jump rope, Pilates Fitness Ring etc. the products that supposedly sent ranged from 4.97-97.67 with no tracking#'s That's when I called the Merchant number ************** out of *********** **. customer service said its for membership charge which I never authorized back in 9/11/2020 . I have not received a single item from these merchants other then the flag back in 2020. In the end they only refunded ***** on July 17 2023 after I realized who and what they were ( Subscription Scammers) Im looking for a refund from the so called 5 different Alias'S merchants of ********..

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card has been charged $59.98 each month for the last 11 months. This started Aug. 2022. I called and they said we signed up for this and had been getting monthly emails regarding our membership. We had no idea of this membership and no idea what this was even fore.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AmericaFirstFit, aka BlueRedWhite Store, aka USA Patriot Nation (per your website), has been charging my credit card $59.97 every month or so for the past 9 months, totaling $419.79, without my express consent. This started in August 2022. I first mistakenly thought this was for my gym membership, then later as some supplements I ordered on-line, until it was flagged by Master Card as possibly fraudulent this month. When I called the toll free number listed for AmericaFirstFit to inquire what the charge was for and to cancel the transaction, ****** identified herself representing Blue Red White Store, saying this was a membership charge. I asked for a full refund saying I did not sign up to be a member, where upon she offered 25%, then 50%, finally 75% refund, along with 150 points credit toward any purchase from the on-line store. She was not authorized to provide a 100% refund. She could not give me a reason for this restriction. I told her to cancel my membership, which she said she did, although there was nothing offered via email confirming this. At some point on or before August 2022, I may have purchased something that gave them access to my credit card, but I cannot find anything received from AmericaFirstFit or the BlueRedWhite Store. At this time, I want the $419.79 refunded, or (to be fair) some physical proof of what real value I received for this payment. Note I do not have anything in my possession to justify the amount I spent. Also note that as the charge date each month varied wildly, which is not consistent with other monthly payments I make, so not every credit card statement showed the charge.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  USA PATRIOT NATION HAS BEEN TAKING ***** PER MONTH SINCE 7/20 WITHOUT MY PERMISSION SINCE I BOUGHT PRODUCT FROM THEM AND THAT IS ******* DOLLARS THEY OWE ME BACK I HAVE BANK STATEMENT TO SHOW AND IT HAS TAKING THIS LONG CAUSE THE DIFFERENT NAME ON MY ACCOUNT SAYS TARGETEDTRIP, I WANT THEM TO BE HELP RESPONSIBLE FOR GETTING MY MONEY BACK *************************

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has disguised itself under a couple different names on our cc. We had ordered a hat a couple yrs ago(never received) because we thought we were making a donation. Never thought too much about it and then started seeing a charge from Targetflight for ***** We call, they say they cancelled it and then we start seeing it again. Then it was on the statement as National Product Source. At first didnt think much of it cause we do order a lot of vitamins and figured it was from that. Then I started calling on it and of course they say they would cancel and credit us but it always ends back on card statement. Some charges would be *****. So it varied. I started calling the different numbers listed and they all went to the same place. I have asked to be credited and they say they will but never do. I am in the hole for $989. This really is sickening and they stole from me right under my nose. They need to make this right. I see there are a lot of complaints on here. Maybe we should all get together and file a huge lawsuit against them. Maybe then they will stop and make it right with every one. They also disguised themselves as The Great American Store and The Blue Red White Store. I have all my bank statements to prove these charges. I hope/expect to hear from someone on how they are going to correct this. Thank you

  Business Response

  Date: 11/09/2022

  Hello BBB Representative,
  
  Hope this finds you well!
  
  Firstly, we'd like to apologize to *****************;for any inconvenience this may have caused her. Customer satisfaction is our top priority and is very appreciative of having the opportunity to resolve this matter. However, We have refunded her Desired charges $989 and canceled all future charges with us and Issued refund in account $69.97 bill pay check Conf.#TBYF3-SBG04 for $919.03 sent to address on file Est. check delivery date November 17, 2022 with ** which is:
  
  ***************
  4821 *******************
  ***************** ***** **
  
  If we can be of further assistance, please let ** know.
  
  Regards,

  USA Patriot Nation

  Customer Support Manager

   

  Customer Answer

  Date: 11/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2020, I purchased a ***** 2020 flag from an add I saw on a social media platform. It was a very simple process, like any other online purchase I've ever made and a few weeks later, I received my order. As the months went on, I noticed a random charge of $49.97 being drafted from my joint checking account (with my husband), but just figured he had purchased something and moved on.....fast forward NINETEEN months later, I finally ask my husband what he has signed up for because nothing ever gets delivered and we are still being charged $49.97 from a "Goods *******". We call the number to find out what it's for, only to find out that I was automatically enrolled in a "membership" once I had purchased that ***** 2020 flag. I have been calling this "company" since July 2022 trying to get this issued resolved with absolutely no luck. I truly believe these people are scammers STEALING money every month from the innocent and it has to stop! I wrote down every transaction they made from my account and there is not a single month where the charge is drafted on the same day. It's very random and two different times they skipped a month of charges altogether. All I want back is the money they stole from me.

  Business Response

  Date: 09/09/2022

  Hello BBB Representative, 
  
  Hope this finds you well! 
  
  Firstly, we'd like to apologize to ******************* for any inconvenience this may have caused her. Customer satisfaction is our top priority and is very appreciative of having the opportunity to resolve this matter. However, we have gone ahead and canceled the membership with us and Issued bill pay check Conf.# *********** for $ ****** sent to address on file Est check delivery date Sept. 16, 2022, with ** which is:
  
  *******************
  PO *********************************** **
  
  As we checked our customer care representative already refund her $49.97 July Charges to her account on 7/19/22. Please check your Account and rest we amount we have sent via paper check to the registered address mentioned above.
  
  If we can be of further assistance, please let us know. 
  
  Regards,
  *************************
  Customer Support Manager

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I have my doubts that they check ever makes to me. If it does not, I will be notifying y'all again.
  
  Sincerely,
  
  *******************