ComplaintsforAmerican Integrity Insurance Company of Florida

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My home was damaged by hurricane *** and I file a claim to get the property restored to the original condition. The claim was filed on October (CHO-00153943) but the response was received only until January, I understand that due to the problems created by this natural disaster the response was delayed, however, the amount that we receive is not near to the amount that was accessed by the public adjuster, since then, we've been trying to get in communication with the insurance adjuster's but she doesn't responde to all the emails and never actually provides an update, when she replies she is always asking for 3 to 5 business days because they are working on it. It has been almost 7 months since I started the claim and I need to get the roof of my house fixed, the tarp is past the end of the life and no resolution has been presented to me. Currently the public adjuster that I hired is asking for a settlement but no answer has been provided. It cannot be possible that all this time the company still without providing an answer but when is the time to collect the insurance payment they are really quick about it.

  Business response

  05/23/2023

  **********************,
  
  Were sorry your home experienced damage from Hurricane *******According to our records, we issued payments based on our assessment of the covered damages. We have received an estimate from your public adjuster and disagree with their findings. However, we will continue to work with your public adjuster to try to resolve your claim as quickly as possible. Please reach out to your adjuster should you have any questions in the meantime. 

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My home in Florida (fully insured by American Integrity) was damaged as a result of Hurricane *** on 9/28/2022. I filed a claim with this company for the damages to the property which consisted of full roof replacement, air conditioning (HVAC) system replacement, lanai screen replacement, interior ceiling paint for water spots, and sliding glass door replacement on 9/30/2022. The company assigned a claim #CHO-00136503 for my damages and on 12/7/2022 the company sent me a partial settlement ($3,700) which was substantially less than the estimated cost of repairs ($33,000) and only referenced the roof and lanai screens in the settlement documents. I subsequently submitted five estimates for damage repairs from the licensed contractors I chose and asked for my claim to be re-opened for supplemental claims on 12/21/2022. My claim has been re-opened and has been in a state of limbo ever since. My claim has been passed through 7 different desk adjusters (who all work for ******** Claims) and I have not received any additional settlement money for my claim. I have emailed and called the various adjusters almost daily and get either no response or vague answers/promises of call backs that never happen and no information as to the status of my claim. I would like you to assist me with obtaining a settlement on my claim as I am currently $12,000 out of my own pocket to proceed with repairs. Current Adjusters name is ***************************, phone is ************, email is **************************** Her supervisor is *********************, email is ************************* This situation has gone on for too long without a resolution. This company is treating it's paying customers unfairly and needs to be investigated.

  Business response

  04/14/2023

  **************,
  
  We performed an assessment of the damages and issued payment based on that assessment. We are finally in receipt of your five supplemental estimates and issued a supplemental payment on 4/11/23 accordingly.
  
  We have some remaining items that the adjuster is in process of reaching the contractor(s) to review over what is being estimated/invoiced/claimed. Your adjuster will continue to work with you to finalize your claim. 

  Customer response

  04/17/2023

   
  Complaint: 19859632
  
  I am rejecting this response because: The business has still not completed the claim process on two open items, ceilings repaint due to water spot damage and sliding glass door replacement due to frame damage.  I do understand that these items are still being worked on by the adjuster and I will allow additional time for them to complete the process on those items.

  I am also rejecting this response because: I am disputing a discrepancy on a charge against the "Roof Repair Line Item #** of $3087.72" that was paid to another company for the emergency roof tarp replacement in February 2023 to prevent further damage due to the failure of the original protective tarps.  The company has charged this as a roof repair and it has nothing to do with the roof repair, it was a preventative measure!

  The company's response regarding only just receiving my supplemental claims information is not a true statement, this complete supplemental claims information package was provided numerous times to various desk adjusters beginning on 12/21/2022.  I am rejecting that excuse for the delays in processing!

  There is no excuse for these claims to have taken four months and BBB intervention to begin to be resolved!
  
  Sincerely,
  
  *******************

  Business response

  04/17/2023

  **************,
  

  We are continuing to work with your contractor(s) to review what is being estimated/invoiced/claimed. Your adjuster will continue to work with you to finalize your claim. Thank you.

  Customer response

  04/18/2023

   
  Complaint: 19859632
  
  I am rejecting this response because: on 4/16/22 I sent an email to the adjusters requesting an answer to a specific item of dispute that has nothing to do with "my contractors", it is an item that was incorrectly charged to my settlement by the adjusters,  I have not received a response to that dispute. See attached email!

  I do understand that the other 2 items are outstanding issues and they are being worked on by the adjusters.

  
  Sincerely,
  
  *******************

  Business response

  04/18/2023

  **************, we have asked your adjuster to reach out to you in response to the email you sent on 4/16/23. Thank you.

  Customer response

  04/21/2023

   
  Complaint: 19859632
  
  I am rejecting this response because: It is now 4/21/2023 and the company has not reached out to me regarding the 4/16/2023 email.  I have also not had any additional communication from the company regarding the 2 remaining open claim items.  In addition, the American Integrity Claims Status website is showing my claim status as "Closed".  This needs to be investigated because my claim has not been resolved!
  
  Sincerely,
  
  *******************

  Business response

  05/02/2023

  **************,
  
  According to our records, your adjuster spoke with you on 5/2 and that all matters related to this claim are resolved. We are very pleased to have resolved your claim to your satisfaction. Thank you for being a valued customer of *********************************************. 

  Customer response

  05/09/2023

   
  Complaint: 19859632
  
  I am rejecting this response because: Although I have reached a satisfactory agreement with the adjusters on my claim, I would like to keep my complaint open until the promised payments have been delivered.  One check was issued on April 26th, but has still not been delivered by mail as of today May 9th.

  There will also be a final "recoverable depreciation" payment that still needs to be processed after I provide proof of completion of the roofing project to the adjusters. 

  Once these final payments have been received, I will accept the settlement and close the complaint.
  
  Sincerely,
  
  *******************

  Customer response

  05/23/2023

  I wanted to let you know that we have received the missing check on my claim with American Integrity Insurance.
  I am now willing to satisfactorily close my BBB complaint against American Integrity.
  If you could either start the ball rolling from your end or let me know what I need to do, that would be great.
  
  I do want to thank ***** and you and the Better Business Bureau for your assistance in getting our insurance claim resolved!
  I am not sure if it would have happened without your organization!
  
  Thanks
  *******************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had damage as a result of Hurricane ***. We hired a public adjuster who had several professionals access the damage to our property and place a dollar amount for what the repair costs would be. American Integrity sent us a check for 1/10th the repair estimate, clearly ignoring parts of our policy that should have resulted in coverage and substantially underestimating other damage. We have been trying for many months to set up mediation with the Florida ********** of ********* Services. Our public adjuster and we have sent several requests for the **** to coordinate with American Integrity. They are claiming that they never received mediation requests even though the **** stated that requests were sent.

  Business response

  04/07/2023

  **************,
  
  Were sorry your home experienced damage from Hurricane ***.
  
  Please be advised that we have not received notification from FDFS that mediation has been initiated on either of your claims. Your public adjuster should know how to file for mediation with the ***** If not,please share this information with your public adjuster:  ********************************************************************************************************************************************************************************************************************************************
  
  In regards to your two claims with us, we have addressed settlement with your contractor on both. On CHO-********, we have received an estimate from your public adjuster has submitted an estimate that we disagree with. We are working with your public adjuster to come to an agreement. We have not received notification regarding a dispute to CHO-******** from your public adjuster, and this claim has been closed. If you would like to submit and supplementary information regarding this claim, please discuss with your public adjuster accordingly. 

  Customer response

  04/08/2023

   
  Complaint: 19856699
  
  I am rejecting this response because:
  According to the Florida ********** of ********* Services and my public adjuster, multiple attempts to contact American Integrity Insurance have been ignored. I personally have requested the **** to contact American Integrity 2 times to set up a mediation meeting. We were clearly undercompensated for damage AI acknowledge not compensated for many items listed in the policy that we should have been compensated for. 

  
  Sincerely,
  
  *****************

  Business response

  04/11/2023

  *************, we have not received a mediation request from the ********** of ********* Services. As soon as we receive it, we will work with the *** and your public adjuster to make the necessary arrangements. We look forward to the mediation process so that we may resolve your claim.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Claim CHO ********. More details to follow, but in essence we were offered less than $1000 to repair our roof but every roofing company that has ************** states that it must be replaced, let alone that our shingles have been discontinued. I have been calling multiple times daily and leaving voicemails to my desk adjuster for months and an estimate from the roofing company is "still in review." I have had to forward along to any new desk adjuster I get and the situation starts all over. I call customer service, but they are unable to help "per policy." We are approaching the season of heavy rain and currently only have a tarp that is nearing the end of its lifespan. I did get in touch with a supervisor but I am also being informed from her to stay patient and it is still under review. We filed a hurricane claim after hurricane *** and it took approximately 1 month for an adjuster to come to our house to inspect the damages. He did not go up on the roof nor attempt to get better visibility using a ladder. He did not inspect the leaking by going into our attic. The two inspectors spent an average of less than 10 minutes on my property. We are now nearly 6 months out from the hurricane and there is no progress or review of our claim. I have evidence of every email and every phone call placed.

  Business response

  03/31/2023

  ********************,
  
  Were sorry that your home experienced damage from Hurricane ***. We have reviewed your supplemental claim and issued payment accordingly.According to our records, your adjuster has communicated information regarding your roof to you and your roofer. Please reach out to your adjuster if you have any questions. 

• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When seeking home insurance run from this company. We filed due to Hurricane *** back in September. We had roof damage, two windows damaged with water and mold starting to grow under the carpet due to the water getting in through a window. AI sent someone out within 2 weeks and he was in and out very quick. He didnt even go through all of the rooms in my house. Thank god we hired a claims company and they were able to find the mold for us!! And tell us which windows had water damage, they found more damage outside our home etc etc. Bottom line, mold is a serious issue and I have a child in the house, as a parent how scary that is I cant even begin to explain. Not only did AI not answer our claims company, they issued us a check for around 7K which didnt even state the windows that were damaged or the ****** They issued the check to the wrong company and then never sent another one even after being contacted!! Its been almost 6 months now and we still have yet to even be any sort of funds. We have had to pay out of pocket for many things, our savings is pretty much gone due to them not answering anyone. After giving them all this time, we have decided to take them to court and fight for our rights and hope that no other family has to deal with these issues ever again. This company is not meant for anyone to have, especially for someone who has a family. Anytime my son coughs I start to think of that mold they didnt even catch. Please be careful and dont go with this company.

  Business response

  03/31/2023

  ****************,
  
  Were sorry your home experienced damage from Hurricane *******According to our records, your check was re-issued on 3/10/23 and this was communicated with your public adjuster.
  
  We received an estimate from your public adjuster, but this did not include supporting documentation. We have requested more information from your public adjuster to move forward. However, please note that some of the damages your public adjuster is claiming are not covered by your policy.
  
  We will continue to work with your public adjuster to finalize your claim through mediation, as you have requested. Please reach out to your public adjuster should you have any questions in the meantime. 

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/28/2023 our home and barn was damaged by Hurricane ***. American Integrity is not responding to phone calls or emails and has said they are not paying for contents insurance or any other structural repairs to our home and barn. American Integrity hired an engineer to come to our home to inspect our roof along with a tarping company. The tarping company has placed tarps on our 12 foot pitch roof. American Integrity has stated there is no damage to our roof although the roofing company said there was and even felt the need to place tarps on our roof. We have requested copies of the engineer report several times and they have not complied. American Integrity stated our barn was damaged due to flooding which is not true. Our barn took on major damage when the roof, walls and doors were blown off and apart and we had torrential rain (22") for approximately 7 hours causing rain and wind driven damage. The flood occurred the next day. The damage was already done before the flood hit. I have called Senator ***************************** office, who American Integrity is ignoring as well. I am regretful that increased my coverages on our outbuildings as we knew the coverage they initially had was too low if a major disaster occurred. We have paid for additional coverage since 2012 and never had a claim. I have never been so disappointed with how a company who is supposed to protect you can be so blatantly irresponsible towards it clients.

  Business response

  03/20/2023

  **************,
  
  Were sorry your property experienced damage from Hurricane ***. After assessing the damage, we issued payment for damage covered by your policy. We also provided you with information about what is and what is not covered by the policy. Additionally, we have provided Sen. ********* with a response regarding his inquiry about your claim.
  
  We received the assessment from your public adjuster and will continue to work with your public adjuster to resolve your claim. Please reach out to your public adjuster if you have questions about the status of your claim.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a policyholder with American Integrity Insurance Group, policy number AGR0355914. I submitted two claims with them as follows:Claim No. CHR-********, loss date 08/28/2022, Hurricane *** (windstorm)Claim No. CHR-********, loss date 12/21/21, Tornado (windstorm)Despite all of my efforts to obtain payment for these losses, American Integritys website simply shows the claims as closed. However, American Integrity has not issued a formal denial of my claims, something I needed in order to proceed with FEMA (if indeed the claims are denied).For the Hurricane *** claim (No. CHR-********), on Oct. 23, 2022, American Integrity sent a field adjuster, ****, who took photos of the damage. On Nov. 17, 2022, I spoke with adjuster **** and he confirmed that he uploaded all photos and his report. On December 9, 2022, **** provided me with the desk adjuster name, ***********************. On Dec. 13, 2022 I spoke with ************** who initially said it was a full denial of the claim but then recanted and said that she would call me back with more info. I spoke with ************** again on Dec.17, 2022, and she stated that the claim was not denied but that she needed to send out a structural engineer, and that she needed photos and a content list, and that adjusters do not upload that information. On December 21, 2022, the structural engineer called to schedule an appointment for ********************* on December 22, 2022 at 8 a.m. On December 22, 2022, no one showed. I called, received no answer, left multiple messages, and never received a call back or explanation as to why they didnt show. Then on January 18, 2023, I checked the American Integrity portal only to see that my claim has been closed. I have attempted, numerous times, to reach ************** for an explanation, only to receive no response at all. For the Tornado claim, American Integrity followed a similar pattern. After the claim was filed, the case was closed, with no explanation and no denial letter.

  Business response

  03/20/2023

  ************************,
  
  Thank you for reaching out to us. The tornado claim from 2021 was closed because we did not receive the necessary information that we requested from you. You are welcome to submit information regarding that loss via email at *******************************************************
  
  Similarly, we inspected the damage from your Hurricane *** claim, but have not received the information needed from you in order to settle the claim. Please follow up with your adjuster to continue working through the details of the claim.

  Customer response

  03/27/2023

   
  Complaint: 19550600
  
  I am rejecting this response because:

  American Integrity is incorrect in their response as I have sent multiple emails to *********************************;Inside Claims Adjuster | Florida License # ******* American Integrity Insurance Group *******************************************************************************;Direct: ************ | Email: *************************************** in March or 2022 with all the pertinent information she was looking for. As soon as i uploaded the information American Integrity closed my ckaim and had not responded back to me since then. Matter of fact i reached out to American Integrity right after they responded back to the BBB and still have not recieved a return response.

  Sincerely,
  
  ***********************************

  Business response

  04/07/2023

  ************************,
  
  Thank you for reaching out to us. Please see the below updates for your claims:
  
  Your Hurricane *** claim (CHR-00154016) is currently open.We are continuing to investigate the cause of the damage and determine which items are being claimed. Please note that your policy does not cover damaged caused by surface water or flood water. In order to move forward, we need you to send us the content list of claimed items. We encourage you to continue to work with your adjuster so we can review what is being claimed.
  
  According to our records, your adjuster is continuing to work with you on your tornado claim (CHR-00121295). We have all of the information we need from you on this claim. Your adjuster will be reaching out with next steps, but please dont hesitate to contact them if you have any questions in the meantime. 

  Customer response

  09/09/2024

   
  Complaint: 19550600
  
  I am rejecting this response because:  I am policyholder with American Integrity Insurance Group of Florida, policy number AGR0355914. I submitted a claim with them as follows: Claim No. CHR-********, loss date 09/28/2022, Hurricane *** (windstorm) Despite all of my efforts to obtain payment for these losses, American Integritys website simply shows the claims as closed However, American Integrity has issued a formal denial of my claims. On Oct. 23, 2022, American Integrity sent a field adjuster, ****, who took photos of the damage. On Nov. 17, 2022, I spoke with adjuster **** and he confirmed that he uploaded all photos and his report. On December 9, 2022, **** provided me with the desk adjuster name, ***********************. On Dec. 13, 2022 I spoke with ************** who initially said it was a full denial of the claim but then recanted and said that she would call me back with more info. I spoke with ************** again on Dec.17, 2022, and she stated that the claim was not denied but that she needed to send out a structural engineer, and that she needed photos and a content list, and that adjusters do not upload that information. On December 21, 2022, the structural engineer called to schedule an appointment for ********************* on December 22, 2022 at 8 a.m. On December 22, 2022, no one showed. I called, received no answer, left multiple messages, and never received a call back or explanation as to why they didnt show. Everytime I contacted American Integrity, there was a different adjuster who was handling my claim; ***********************, *************************************, ********, ********, *****************************, to name a few and never attempted to settle the claim. I proceeded to hire a Public Adjuster ********************************* to help with the claim. ******* submitted a claim and that was denied. I had a remediation with American Integrity's representative and the claim was not satisfied, so i decided to contact the BBB.
  Sincerely,
  
  ***********************************

  Customer response

  09/09/2024

   
  Complaint: 19550600
  
  I am rejecting this response because: I am policyholder with American Integrity Insurance Group of Florida, policy number AGR0355914. I submitted a claim with them as follows: Claim No. CHR-********, loss date 09/28/2022, Hurricane *** (windstorm) Despite all of my efforts to obtain payment for these losses, American Integritys website simply shows the claims as closed However, American Integrity has issued a formal denial of my claims. On Oct. 23, 2022, American Integrity sent a field adjuster, ****, who took photos of the damage. On Nov. 17, 2022, I spoke with adjuster **** and he confirmed that he uploaded all photos and his report. On December 9, 2022, **** provided me with the desk adjuster name, ***********************. On Dec. 13, 2022 I spoke with ************** who initially said it was a full denial of the claim but then recanted and said that she would call me back with more info. I spoke with ************** again on Dec.17, 2022, and she stated that the claim was not denied but that she needed to send out a structural engineer, and that she needed photos and a content list, and that adjusters do not upload that information. On December 21, 2022, the structural engineer called to schedule an appointment for ********************* on December 22, 2022 at 8 a.m. On December 22, 2022, no one showed. I called, received no answer, left multiple messages, and never received a call back or explanation as to why they didnt show. Everytime I contacted American Integrity, there was a different adjuster who was handling my claim; ***********************, *************************************, ********, ********, *****************************, to name a few and never attempted to settle the claim. I proceeded to hire a Public Adjuster ********************************* to help with the claim. ******* submitted a claim and that was denied. I had a remediation with American Integrity's representative and the claim was not satisfied, so i decided to contact the BBB.

  
  Sincerely,
  
  ***********************************

  Business response

  09/10/2024

  ************************,
  
  Thank you for reaching out to us.
  
  Your Hurricane *** claim (CHR-00154016) is completed. As we have previously communicated to you and your public adjuster, the loss was due to flood/surface water and was not created by a storm-created opening. Therefore the loss was not covered by your policy.
  
  Additionally, your tornado claim (CHR-00121295) is also completed and settlement was provided.
  
  Thank you, 

  Customer response

  09/18/2024

   
  Complaint: 19550600
  
  I am rejecting this response because:
  Anerican Integrity sent me a denial of claim letter because they didnt agree with the sworn statement of loss, not as they stated to the BBB  Damage and losses ocurred from a Flood. The damages and losses occurred were caused by Hurricane ***, and not a flood, in which my policy covers all personal property losses, loss of use,  fungi, mold, wet or dry rot, or bacteria due to a Hurricane. American Integrity  has not made a settlement for which I was completely covered through the policy I hold. 

  Sincerely,
  
  ***********************************

• Initial Complaint

  03/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My home was completely damaged by Hurricane *** 9/28/22. Since that date I have been trying to be paid for the damage to my home. The roof was gone, ceilings inside house collapsed, and nearly all the drywall had to be removed, mold remediated and now trying to rebuild. Drywall alone is over $23,000, entire kitchen was destroyed, windows, walls, garage ceiling. Winds dislodged the air handler in the attic. Water came in through a soffit allowing water into the master bath and closet so all of that had to be removed. My house is uninhabitable. I am on my 4th desk adjuster and have not received a single ***** from American Integrity. An outbuilding was lifted and tossed, completely destroying that. My claim is over $300,000 and I am trying to rebuild but havent received anything. This was CAT 5 water! They need to pay! My roof replacement was over ******. American Integrity is not paying claims!!

  Business response

  03/16/2023

  **************************,
  
  Were sorry that your home experienced damage from Hurricane *** and appreciate you reaching out to us.
  
  According to our records, we have provided our assessment of covered damage and issued payment accordingly in December 2022. We will reissue your check due to the change in mortgage companies.
  
  We received the estimate from your public adjuster and will continue to work with your public adjuster to resolve your claim. Please reach out to your public adjuster if you have questions about the status of your claim

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are not settling our claim which was filed immediately after hurricane ***. They keep promising that someone will call ** and resolve the issues. Nothing has happened so far even after putting in a bad review. Is there anything else that we can do? What would you recommend?

  Business response

  03/13/2023

  Thank you for reaching back out to us. We have reissued your payment and sent it to your ***** address.
  
  Please note that the contract you signed with your contractor includes an Assignment of Benefits (***) clause, which transfers the insurance claims rights or benefits of the policy to the third party contractor. As a result, we are only able to work directly with the *** contractor to reach a resolution regarding this claim. 

  Customer response

  03/22/2023

   
  Complaint: ********
  
  I am rejecting this response because: You are not willing to resolve this claim with the contractor in a timely manner. 
  
  Sincerely,
  
  *****************************

  Business response

  04/05/2023

  ******************,
  
  We are actively working with your contractor to settle your claim.
  
  As a reminder, the contract you signed with your contractor includes an Assignment of Benefits (***) clause,which transfers the insurance claims rights or benefits of the policy to the third party contractor. As a result, we are only able to work directly with the *** contractor to reach a resolution regarding this claim. Please reach out to your contractor for any updates. Thank you.

• Initial Complaint

  02/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was/am Insured by American Integrity for homeowners, hurricane as well as for Flood insurance. I experienced a catastrophic loss from Hurricane *** on Sept 28, 2022 due to flooding and wind. This insurance company has yet to pay put fully on my claim. They have paid ZERO dollars for contents when I have $40,000.00 coverage and provided pictures and RECEIPTS for in excess of $60,000.00 in losses and that was not the entirety of the loss however it already well exceeded my policy limits. The estimate of only INTERIOR home damages is over $198,000.00 and Anerican Integrity only sent $67,000.00, partial payment. There are many many items and losses that American Integrity has failed to pay for on the home/flood insurance claim. They have assigned and reassigned at least 12 different adjusters to my claim, none of which will return calls or pay this claim. They have 'inadvertently ' closed my claim, reopened it, and play 'hot potatoe' with it, to no resolution. They are and have been acting in bad faith throughout this entire process. Someone needs to stop this blatant bad faith effort to not pay out on my valid, covered losses. PLEASE, I beg you to assist here. There are thousands of documents available to review and I will be happy to submit the documents most important to resolve this claim, at your request. My policy # is *********** claim # for flood is ************

  Business response

  03/08/2023

  Ms. ***********
  
  Were sorry your home experienced damage from Hurricane *******Because you are represented by an attorney, we encourage you to direct all communications through your attorney. We will continue working with your attorney to resolve your claim. 

  Customer response

  03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was not represented by an attorney until just a few weeks ago. That was LONG after American Integrity SHOULD have issued the payments that were due to me. The 'contents' portion alone, on this claim should have been paid immediately as this was a VERIFIED, COVERED LOSS,  submitted and substantiated with hundreds of pictures, documents and RECEIPTS, as well as documentation by AI adjusters that tge content loss alone EXCEEDED my policy limits. The fact that that 5 months later, PRIOR to retaining an attorney, this check had not been cut and at the very LEAST, this portion of my claim for CONTENTS should have been paid, says everything about how AI acted in BAD FAITH. deliberately. American Integrity should be compelled to IMMEDIATELY release at the very least, the CONTENTS portion of this claim. Shame on you American Integrity.  

  Sincerely,
  
  *****************************

  Business response

  03/13/2023

  **********************,
  
  As a reminder, because you are represented by an attorney,we need you to direct your communications through your attorney as we work to resolve your claim. Thank you. 

  Customer response

  03/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: it's nonsense. Their reply does not address any issues. The reason I am represented by an attorney now is in fact because American Integrity failed to pay this claim and acted in bad faith. It answers nothing. Again, shame on you. 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩