Complaints

This profile includes complaints for Allegiant-Carter Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegiant-Carter Management, LLC

  PO Box 320512 Tampa, FL 33679-2512

• 

  Allegiant-Carter Management, LLC

  12395 Midsummer Ln Woodbridge, VA 22192

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didnt return deposit more than 45 days after checking out from their apartment

  Business Response

  Date: 12/20/2023

  To Whom It May ********************** accounting team has stopped payment on a previously issued check as the complainant informed the property management team that she does not have a physical, domestic address to which the check can be sent.  A replacement refund check has been issued and is present at the leasing office of the apartment community, as requested by complainant.  The property management team would be happy to release the check to the approved individual listed in the complainant's file.  Any delay associated with the refund reaching the complainant, however, is not the fault of Allegiant-****** Management or the onsite property management team as we have taken the necessary, proactive steps to ensure the refund is available to the complainant.

  
  Thank you,

  ************************

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our apartment has had a cockroach infestation since we first moved in on June 30, 2022. We first reported the problem to the previous company on Sept 10, 2022. We recognize that Allegiant ****** cannot be held liable for this instance as they did not take over the property until October 2022. What Allegiant ****** can be held liable for is the lack of treatment since, which allowed the infestation to spread and destroyed our property. We reported the cockroach infestation again on November 8, 2022. Our maintenance request was falsely marked as completed even though pest control did not come to deal with the issue. Around November 14, 2022 we were informed that Allegiant ****** was working to contract a new pest control company and we would be at the top of the list to get treated. This treatment did not occur until December 7, 2022 - two months after Allegiant ****** took over the property and a month after our maintenance request. We have had treatment intermittently since then, but a consistent treatment plan was never created - despite our lease stating that the landlord has a right to select a qualified exterminator and that we must comply with the plan to treat, exterminate, or otherwise eradicate pests. Notably, our emails were ignored for 6+ weeks from March 15, 2023, to May 5, 2023. As such, under the guidance of MD Legal Aid, we were advised to seek rent escrow as is our right under MD Law. We notified the front office of this legal action and they have since crafted a plan to deal with this infestation so our rent is no longer in escrow. Now, under the advice of MD Legal Aid, we are seeking a rent concession to recover the expenses incurred due to the destruction of our property and the emotional distress caused by the leasing office's unresponsiveness to our emails and maintenance requests. I have attached the corresponding email threads and an estimated cost incurred. I can provide pictures of the cockroaches infesting our property if requested.

  Business Response

  Date: 06/21/2023

  ************************

   

  Thank you for your feedback. I have confirmed the pest control company has visited your apartment home and is scheduled for timely follow up treatments. Unfortunately, it does appear there was a missed scheduled treatment during the transition from the original pest control company and the more recent newly contracted provider. I have been assured this has been scheduled in an ongoing manner until such time the issue is fully resolved.

   

   

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20178852
  
  I am rejecting this response because stating that only ONE treatment has been missed is a flagrant lie. In the emails I have attached, it was recommended that we get treatment every TWO weeks. Considering that Allegiant took over the complex on or about October 2022 and we did not receive our first treatment until Dec. 7, 2022, that would be THREE missed treatments at a minimum. Additionally, there was a six week time frame from March 29, 2023 to May 10, 2023 where we had no treatments despite calling the office over 100+ times ( no answer nearly every time) and sending multiple emails, which can be seen in the previous attachment. That would be another TWO treatments that we missed. At present, have not had treatment in our apartment in a month. Our last treatment was on May 31, 2023. We were supposed to receive our two week treatment on June 14, 2023. Pest control rang our Ring doorbell and talked to us, but never entered the apartment. Moreover, we received multiple emails, which I have attached, and a written notice on our door that our apartment was to receive treatment this past Wednesday (June 21, 2023). We never even SAW pest control on our Ring doorbell. That now marks TWO MORE treatments that we have missed. In total, we have missed at least seven treatments in our lease. We are more than willing to provide the video evidence of all these missed appointments. This has ultimately resulted in the destruction of our personal belongings and caused a great deal of emotional distress. I do realize the previous attachment I provided with the estimated cost incurred to buy treatment products ourselves and replace our damaged belongings was incomplete and missing a page, so I have attached an updated copy. A rent concession is the least that can be done to make up for the negligence of this property. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has repeatedly caused undue stress and trauma to my household by twice taping Leasing Renewal Paperwork to our front door which was intended for other residents. They have exposed the personally identifying information of other clients by doing this, and we are very concerned that our personal identifying information is not safe with this company. We view the repeated attempts to obtain leasing paperwork from our location to be stressful and trigger unhealthy responses in my spouse who suffers from a psychiatric disability. When we complain or seek accountability for the management problems, this business does nothing to resolve the issue for clients. We have copies of our complaints made to the business as well as the paperwork we have received. We are demanding one month's rent and a review of management practices as compensation for the stress we have endured.

  Business Response

  Date: 01/23/2023

  Hello Ms. *******************************:

  I apologize that you have received non relatable renewal offer letters to your door at ************ apartments in **********, **. I assure you we will reiterate the need for accuracy when placing notices out for renewal to ensure you aren't receiving something that is not designated for you.

  I do see you have a lease in effect until 6/13/2023. We do begin placing renewal letter at resident doors up to 120 days prior to the renewal. If you are requesting us to not deliver them to your door, we are happy to send them electronically. Please let the office know your preferred method of delivery.

  We do not agree the mistakes made by the on site team was purposeful, therefore we do not agree to concessions of monthly rent. 

   

  Thank you

   

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18868734
  
  I am rejecting this response because: This business repeatedly makes similar unprofessional mistakes and has troubled our home with their mistakes on multiple occasions. This business needs to be held accountable for the negligence they enact with regard to client personal identifying information. Additionally, as the on site management of this business is inept, the overbite company should be the ones to ensure that my lease renewal paperwork and any other paperwork deemed necessary to submit to me as a resident is delivered in a secure, electronic fashion or through the mail. This company has a history of shirking responsibility for the mistakes of their one site management and that is why complaints have also been filed with their state regulatory agencies regarding this matter. Their response to this complaint as filed with the BBB is dismissive and noncommittal, yet they bear the burden to manage their clients' personally identifying information properly. Any response other than an admission of the problem, a formal apology and one month's rent will be unacceptable.
  
  Sincerely,
  
  **************************************

  Business Response

  Date: 01/27/2023

  Hello 

   

  Once again we are sorry you received something that was not related to your apartment. Mistakes can happen and we do have measures in place to avoid this from reoccurring.

  We do not agree this warrants a concession of rent. We do hope you accept our apology and will continue to strive to make improvement in our processes with the on site teams. 

  Thank you

   

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in to the *********************************** in August of 2020, paid a $500 security deposit, and lived there for two years. During that time, the property changed management several times but always managed to properly take care of billing. When Allegiant-****** began managing the building, the online rent payment system no longer functioned and I had to start hand-delivering checks. There was no system to inform me of how much I owed for sewage and water; the property manager told me to just write a check for the same amount as the prior month. When I left, I owed a prorated rent, and the office took a very long time to tell me how much it was. I paid this final rent by check, which was late because of the delay in providing me with information on the amount owed, and Allegiant-****** deposited it weeks later. During this time, they seemed to have thought I did not pay my final rent and only returned $6 of my $500 deposit to me two days after they cashed my final rent check. I went into the office at least four times to get this sorted out, and every time they said to wait a few more weeks for another check to be delivered to me because of the error. It has been nearly four months since I moved out and Allegiant-****** has not returned my $500 deposit. I am not rich and need that money. I'm a teacher who can barely afford my apartment, do I am begging for the tenth time to please return my $500 deposit that the company is unfairly earning money off of instead of me.

  Business Response

  Date: 12/12/2022

  Hello ************

   

  As per previous communication it appears your payment made for July's rent was submitted to prior ownership, Kettler Management. We have been in contact with them and they have remitted your payment to us. A check for your refund was submitted to your address on file.

   

  Thank you

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18467138
  
  I am rejecting this response because:

   

   

  Thank you for following up. I have been communicating with the company back and forth. The last I heard was that they sent a check to me. I will respond again if/when I receive it.

   

  Take care,

  *******************

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disappointed in the experience that I have endured with *************************** located in ******, **. I am originally from out-of-state and have been living with my mother since May 2022. I was ecstatic when I received an email that my application was approved on 8/31/22. *********************** ******************** Manager) was the first rep to contact me to confirm I was moving into apartment 208 on 10/14. I find out on 10/12 that apt 208 has been leased to another tenant without notifying me. I decided to go to the office on 10/12 and spoke with *****, she received permission from the manager to keep the amount I was quoted and changed the apartment to 410 with the same move-in date of 10/14. She informed me that I'd tour the apartment first and then sign the lease in person. We both signed the welcome home letter dated 10/12. 10/14 I took off work without pay and so did my little sister. We arrived at summer chase at the time expected around 11:45 am. A woman was sitting at the desk confused as to why we were in the office and why I was moving in. Come to find out the complex was sold to BH management on 10/13. ***** and any other staff did not call and notify me of this. The manager *** or ************* was baffled about what I was telling her. She informed me I could not move in on 10/14. She informed me that she would waive the move-in fee and take something off the rent. This whole ordeal has inconvenienced me financially and with my job. The new manager tells me she is supposed to create a lease for me but has yet to inform me of the date and now I am just waiting. This situation is wrong on so many levels and I need someone to make this right, as it is not my fault your staff does not community. I also set up my ************* account starting on 10/14 and brought Money orders for $527.00

  Business Response

  Date: 05/12/2023

  Her apartment was ready for move in, file was complete, placed on the managers desk, and ready for the new ownership to move her in the following day. Unfortuntely we have no control over the new ownerships actions. The new company did let me know that they were able to move in her on 10/17 and waived the prorated rent that she owed for October as well as giving her a bottle of wine for compensation.  

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of one of the Allegiant-****** management apartment buildings called ************** located in *******, ** on 08/05/2022 Towards the beginning of July, I found out I would most likely have to move across several states and break my lease agreement. I was told by the leasing agent upon move-in about the procedures of breaking the lease that it would be only 2 months worth of rent. The second week of July, I spoke with the manager, *****, and she assured me the same thing after looking over my lease. She also told me a 60 day notice is preferred but not required. I spoke with the assistant manager, *******, a couple weeks later and she told me I would have to pay a "buy out" fee which would be the equivalent of 2 months of rent, and I would have to pay a subletting fee the equivalent of a months rent, which is different than what ***** or *** told me. I went to ******** the last week of July to pay the fee, and she instructed me if I gave a 60 day notice, I would be responsible for the rent for August, the buy out fee (2 months worth) and pay back my concession, and a reletting fee, but the month of August would be "prorated" and I would receive a refund for the rest of August. At my new address, dated 08/05/2022, I received a breakdown of a bill from the Alexandria stating they would give me a refund of $1099.66 after the month of August was prorated for $205.65 and that the refund would be given to me within 30 days. 32 days after that first bill, (09/06/2022) I received an updated bill stating I wouldn't be receiving this refund money back. I then received a phone call from ********'s boss who told her to revise the bill. She did not quell any of my concerns regarding the mixed information I've been receiving from people who should know what they are talking about or the flippant use of the world "prorate" in the lease.Please help me get what I am owed per the lease and numerous interactions with the staff since the employees won't.

  Business Response

  Date: 09/11/2022

  Prior to the end of July ******************** let the office know that she would probably have to break her lease at which time the office told her that she would owe a reletting fee, early termination fee, and any concessions given. ******************** deposited the amount owed on seperate days in July for those fees onto her online account per the amount the office gave her ($5692.17). On August 5th ********************* let the office know that she had vacated the apartment without giving a proper notice. Per the terms of her buyout agreement, becasue she did not give notice she owed for 60 days notice ($2550), an early termination fee ($2550), the remaining prorated rent amount due ($1,069.35), and the $500 concession given to her at move in. These amounts do not include her final utilites which added up to $62.80 (6/1 - 8/5/22). Per the terms of the lease there is still an amount owed of $1203.69, that we agreed to waive. The lease, buy out agreement, and written notice are attached. 

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17925771
  
  I am rejecting this response because: my lawyer viewed the lease: the buyout addendum references 60 days worth of rent to be paid if a notice cannot be given. Then if vaguely references the buyout fee mentioned in the previous section. It does not state that both would have to be paid. As such, I was wrongfully charged the reletting fee stated in the early move out section (which would be replaced by the buyout addendum) and wouldnt owe both the buyout and the 60-days worth of rent due to a 60 day notice not being able to be given according to the same addendum. The section that clearly states what would happen should a 60 day notice not be able to be given does not explicitly state both the buyout fee to be paid and the 60 days worth of rent to be paid. It only explicitly states the  60 days worth of rent and vaguely includes a statement regarding the buyout fee. Because of the vague nature of that portion of the contract, I am not beholden to the buy out fee since I couldnt give a proper notice. I reiterate, I was wrongfully charged the reletting fee and as previously indicated due to the language of the contract, I would still be owed a refund of $1275. I will settle for the original stated refund of $1090.66 that was supposed to arrive before 9/5 according to the bill I received in August. I received the new bill after the allotted window on 9/6.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/12/2022

  Please see the attached lease and buy out addendum regarding what is required for early termination. This outlines what is due. 

  Customer Answer

  Date: 09/13/2022

   
  Complaint: 17925771
  
  I am rejecting this response because: my lease states the early move-out addendum is replaced by the buy out addendum. The buyout addendum references the amount due with a 60-day notice given. The section after this part states that 2-months (60 days) worth of rent is due should a notice not be given in addition to the prorated amount of that current month. It does not state that both the buyout fee and the 2-months of rent fee will be due. Couple this with the buyout addendum replacing the early move out addendum, I am owed a refund of the reletting fee I paid. The paraphrasing after the buy out addendum that states what to do should a notice not be given does not explicitly state that a buyout fee will need to be paid in addition to the 2-months of rent fee.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex not providing advertised amenities Damage to personal property

  Customer Answer

  Date: 09/08/2022

  I am not able to see your response on this complaint 

  Business Response

  Date: 09/15/2022

  *****, 
  
  We appreciate your business and regret you have had an unpleasant experience. When you rented it was under the previous owners and management company. As you are aware the community has recently been purchased and is under new management and ownership. The new company is currently addressing many of your concerns that you commented on in your letter. We are currently under many renovation projects and are excited to provide a fresh look and new amenities to the community. We have sent out letters and email blasts informing our residents of the work being done. We understand and apologize if these projects have caused you any concerns while the projects are ongoing. These projects are necessary to bring our residents the new amenities and a fresh community that we hope everyone will love to call home. We appreciate you and thank you for your feedback.
  
  Warm Regards,
  The Gates At Jubilee Management 

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17895189
  
  I am rejecting this response because:

  You all have done nothing to rectify the poor conditions caused by your ineffective management skills & carelessly of the contractors you hire to do work. I also cannot open my back porch door because your team did not let the paint dry before closing my door. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had nothing but problems with this apartment complex. I've told them about many issues several times and they refused to do anything about it. I've asked them for a credit on my account due to my high power bills from the AC not working and due to me having to spend so much time away from apartment. I haven't been able to live and stay there all the time because of problems with the AC and pests. I spend approximately 50% of my time away from my apartment because of issues that they won't fix. I'm attaching the letter I've sent to the property manager at Regency Gates and to the owner, Allegiant Carter LLC. The owners won't help me either and nobody seems to care at all.

  Business Response

  Date: 08/02/2022

  The company tried to manage the ** issues for ************** in a timely manner but our team could not enter the dwelling due to circumstances outside of our control. A credit will be issued for the increased power bill.

  Customer Answer

  Date: 08/03/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That has not been the only issue as I've explained multiple times and as is laid out in the letter I sent to both the property manager and the owner. I never received a call back from anyone. Both the owners and management have avoided me and refused to even try to make this right. They weren't able to enter my apartment for a few days. The issue was ongoing for six weeks. I still have a problem with the wiring in my bedroom, which is a fire and safety hazard. I informed them the beginning of June and still, to this day, no one has even entered my apartment to look at it. For the credit, I would like a check mailed to me. Since it seems like you are only giving me a credit for the increased power bill, I want it in the form of a check. Even with the credit for that, it doesn't address the money it has cost me to have to stay elsewhere because my apartment wasn't in a habitable condition. It was like that for weeks. It still isn't habitable since I live in fear that it might burn down because no one will even attempt to look at or fix the faulty wiring in my bedroom.

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/02) */ The company tried to manage the AC issues for Ms. ***** in a timely manner but our team could not enter the dwelling due to circumstances outside of our control. A credit will be issued for the increased power bill. Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) That has not been the only issue as I've explained multiple times and as is laid out in the letter I sent to both the property manager and the owner. I never received a call back from anyone. Both the owners and management have avoided me and refused to even try to make this right. They weren't able to enter my apartment for a few days. The issue was ongoing for six weeks. I still have a problem with the wiring in my bedroom, which is a fire and safety hazard. I informed them the beginning of June and still, to this day, no one has even entered my apartment to look at it. For the credit, I would like a check mailed to me. Since it seems like you are only giving me a credit for the increased power bill, I want it in the form of a check. Even with the credit for that, it doesn't address the money it has cost me to have to stay elsewhere because my apartment wasn't in a habitable condition. It was like that for weeks. It still isn't habitable since I live in fear that it might burn down because no one will even attempt to look at or fix the faulty wiring in my bedroom.

  Business Response

  Date: 05/09/2023

  This resident was issued a utility credit prior to moving out in September of 2022.  To our knowledge, the work order was resolved as well.  We no longer have the issues stated in this compliant. 

• Initial Complaint

  Date:07/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proper Maintanece to the property has NOT been maintained. New Leases for new move-ins were not cleaned in numerous units. A pregnant woman had to clean out their new apartment for their new baby. Trash is scattered all over property. Valet Trash isn't being picked up according to schedule. (The breeze ways stink of rotten trash). On-site security officer hasn't been established. Snakes are crawling into pet areas and sidewalks, nothing has been done.

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/08) */ See attached letter in the additional items box. I also attached all of the maintenance request reported by resident. response is too long to fit in box. Consumer Response /* (3000, 7, 2022/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) In general, these are ongoing issues that have been going on since Allegiant-Carter took over from Greystar (which Greystar Property Mgt, was and is an awesome property management company, even their regional is professional and friendly) This is absolutely not a reflection of the onsite leasing staff but Allegiant-Carter as a property management company as a whole. Those current lease dates are incorrect. I signed my current lease and I have paperwork to support that as well. I signed my lease and have a copy. The quoted renewal dates for that renewal are incorrect as well. I speak to numerous residents that have complained in lieu of all of these issues that have been listed by the regional manager. Unfortunately, I have no record of any calls or voicemail messages of which the regional manager speaks of, and I am easy to contact. I have called the corporate number provided online a few times and it is difficult to get someone on the phone. I don't have to make up stories, the Google Reviews speaks for itself. The onsite property manager and her staff can only do so much, and they are not at fault. Customer service and learning how to be tactful with your words are very important when dealing with people who expect reasonable customer service. Per the response of this letter, it doesn't provide a positive reflection on the company. I will speak with someone regarding the last paragraph of this letter and go from here, because it seems as though I am being told my lease will be canceled without proper channels of communication to inform me because I decided to speak up and say something about these issues to BBB. Thank you for your response. Business Response /* (4000, 9, 2022/07/12) */ Resident called to inquire about moving. I let her know that all she had to do was submit a 60 day written notice to the office. Any one that signs a renewal and it has not gone into affect yet may cancel the lease renewal. Consumer Response /* (4200, 11, 2022/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I proceeded to put in my 60 day notice because I was uncomfortable with the way I was being treated by the Southeast Regional Manager of Allegiant-Carter Property Management after I spoke with her. I had a conversation with ondite Assistant manager snd i explained that i didn't want to move, i just want them to fix what they're suppose to do and be consistent with those reasonable requests. Whenever the on-site Property manager returned back to office Monday, 7/19/20, I was informed that my lease was going to be canceled anyway even whrn i sent an email explaining i wanted to reside in my unit, however I am trying to figure out, " Under what grounds is my lease being canceled".

• Initial Complaint

  Date:06/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this community for 2 and a half years. Upon moving out, I removed all items from the unit, got rid of any trash, and hired professional cleaners to come in and conduct a move out cleaning so the property would not have to clean it. No one had entered the unit after the cleaning yet the complex still charged a $183 cleaning fee against my security deposit. After reading reviews of other tenants who had moved out recently, I was able to find several different costs for the exact same services they claimed to have charged to my account. One woman was charged $110 for cleaning and painting and I was charged $250 for painting. There were only a few scuff marks on the wall and some spots where I had repaired pin holes in the walls. I was also charged for several recurring items that occurred the month after I had moved out. They are fabricating charges and stealing peoples' security deposits.

  Business Response

  Date: 06/27/2022

  Business Response /* (1000, 5, 2022/06/06) */ All charges assessed to your account were included and explained in the final move-out statement that you received. Photos were provided, and we would be happy to provide you with copies of these photos again. For the sake of accurate record keeping, I've attached some of the photos to this response, as well. Unfortunately, after you moved out and we had the unit cleaned, the cleaning company that you paid to clean your unit attempted to charge us for cleaning a different unit altogether. Either they were provided the incorrect address by you or they got this mixed up on their end. I would suggest reaching out to them or posting a BBB complaint regarding the services you paid for that were not provided appropriately. We did incur many additional costs associated with the condition in which the apartment was left, and the charges that exceeded the standard expense associated with cleaning the apartment were passed along to you in compliance with all applicable codes and laws. In response to the claim that different people are charged different amounts for similar issues, this is true. With items such as painting, there are a lot of variables that go into what certain costs will be (time, materials, etc.). Unfortunately, your apartment was left in such a condition that it required the additional time and materials to prime over the stained/soiled walls. Although we've already had the opportunity to connect regarding these charges, we would be happy to schedule a time to review them with you again. You are also welcome to reach out to the leasing office at your convenience, and we can cover any questions that you may still have. Lastly, you can reach out to me directly using the contact information included herein.