Business Profile

Rent to Own Furniture

Buddy's Home Furnishings

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own Furniture.

Complaints

This profile includes complaints for Buddy's Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

276 total complaints in the last 3 years.
78 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid off a table a year ago and found out today that they have been talking money out of my account every month and now they are giving me the run around about returning my money. I am a senior citizen on a fixed income. I have already been to the bank and they are investigating it as well
Business Response
Date: 01/17/2025
Customer came in and was inquiring about charges on her account that was not supposed to be there. After review, we found the account was paid off October 15th 2024 and the customer also had a club account that was not cancelled. We were unable to refund payment due to not enough cash in the drawer at the time, later in the day when enough cash was available, we took refund to Customer ****** ******* at her place of employment. All monies owed were refunded to the customer.
Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The website said 5$ pays your first week . Ive been charged ****** for a downpayment & biweekly payments for items that were less on the website !
Business Response
Date: 01/14/2025
Spoke with customer and explained that the $5 initiates the web order process and once the completed order form is completed, the store is able to determine the actual 1st payment needed to complete the delivery. Informed the customer that the website does state pricing is based on franchise locations vs corporate locations. Her 1st payment was completed, and the product was delivered.
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called them to come return their merchandise they waited days a later when I was home to retrieve it after failed attempts of knocking they unscrewed my home security camera from outside. I made contact and let them know when I would be home again, again they failed to come pick up the merchandise and come to my home when I wasnt their after banging on my door and ringing my door tell camera the buddys deliver man placed his gum on my door bell camera which is very unprofessional.
Business Response
Date: 01/12/2025
The Buddys Home Furnishing location in ******** Al. Will not be in touch with this customer anymore.
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Riccatherine Heard
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company just debited my bank account. I have never authorized them to do this. I also dont have any accts with them under my name. I helped my mother ONE time make a one time payment 2 years ago. I never authorized them to store my card info, nor did I ever approve my mother to be authorized on my bank acct. They stored my acct info and debit my card without my consent. When I called to ask why, the women tells me my mother authorized reoccurring payments. I said maybe so but on HER cards. Mine should have never been stored and she is not authorized on my bank acct. The woman was rude and said they will not remove my card. She also said my mother has to be the one to sign off on removing my card. I said no, that is not how this works. It was a one time payment I helped her with. The card should have never been stored, she is not authorized on my acct, never is this store. I told them this is fraud. They did this 2 years ago.
Business Response
Date: 12/28/2024
Hello, please provide full name of the account holder and full address.
Customer Answer
Date: 12/30/2024

They know who I am and are giving the runaround. The account they have is under my mothers and only my mothers name. ******* *********, her address is 759 mi ranchito lane
******************. My name is ******** ******. The card they kept on file without my knowledge is under my married name ******** ******.

Sincerely,

******** ******
Business Response
Date: 12/31/2024
We have issued a refund and have removed the card on file
Customer Answer
Date: 01/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will monitor my acct closely m. The last time they said theyd remove my card they didnt. I will consider this matter resolved for now and if I need to open a new case I will.

Sincerely,

******** ******
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $75 down on a Xbox and was told the weekly payment would be $27.99 plus tax after. Charged my card $38.85 a week and a few days after when I called to see what was going on I was told insurance charges and damage waivers thats mandatory never was told the actual price I would be charged weekly otherwise I would have left the store and kept my $75 down payment. Not to mention online on their website the same product is listed as $21.99 weekly with only a $5 refundable deposit so how that translates to $75 down and $38 weekly in store confusing. On my contract is stated the damage waiver and the diamond club elite are optional items but when I called to opt out of these to lower my weekly price I was told they are required since the product is an electronic. This at the ****** ******* location. I have contacted corporate since the local store is saying the manager is out sick and they are unable to refund due to this.
Business Response
Date: 12/26/2024
Refund was processed
Customer Answer
Date: 12/26/2024

Complaint: 22723875

I am rejecting this response because:
because on 12/8/2024 I was charged $75 deposit in store but online the deposit required is only $5 so this refund for my $38 payment the following week is also unsatisfactory.

Sincerely,

***** *******
Business Response
Date: 12/27/2024
Called again just now left message
Customer Answer
Date: 12/27/2024

Complaint: 22723875

I am rejecting this response because: havent received a call.

Sincerely,

***** *******
Business Response
Date: 01/04/2025
All money has been refunded to the customer. The merchandise was used customer and agreements were signed but due to confusion we have refunded money.
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:12/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Okay so I rented a new bike paid it off a laptop paid it off and I had the speaker I'm on my last two payments and I owe more in fees than I do for the speaker late fees I've always been on time and I've never gave this company a problem the two and a half almost 3 years that I've been there for paying the Evike off I received $100 gift certificate but to only be used if I make another purchase through them I never gave him a problem when it was there was a problem with the e-bike it took him almost 6 weeks to finish we didn't even have a bike and I still made my payments on time throughout the whole process and never gave him a problem very patient with them my last two payments for the speaker I currently have it Financial issues right now but I only owe two payments left but they're trying to tell me now that I always fees they can't tell me what the pay office I want to pay the last two payments all together at once they won't tell me how much I keep saying you got to pay this much before I can see how much you have left **** that don't make no sense I've always been good with these people never gave him a problem and very patient when they needed it I don't understand why they are like this how come I owe so much money just in fees alone just to these then I do for the speaker I have $100 credit with them right now but they won't let me use that to pay my speaker off but it's $100 gift certificate it's only if I make a new agreement now tell me how fair that is
Business Response
Date: 12/19/2024
Good morning Mrs. ******** 1st I want to thank you for your many years of allowing Buddy's Home Furnishings with the opportunity to be there for all of your Home furnishing needs. I am sorry that you are experiencing this right now but can assure you that we are willing to review your account and adjust anything that is not correct. I have attempted to reach out to you a couple times since seeing this complaint but have been unable to make contact with you. Please give me a call as soon as you are free so that we can resolve your account in a manner that satisfies both parties.... I look forward to speaking to you! Thanks again for your business...
Customer Answer
Date: 12/19/2024

Complaint: 22698789

I am rejecting this response because: I understand that I am late with I have all these fees I have to pay I only owe like $40 left on the speaker but yet I get a text message from you guys saying that I owe $80 your guys are going to ask for $40 and fees if not more and I would speak with you guys the phone instead off having to do it here but the manager ***** is very rube and talks to like me what i have to say dont matter even if its a question im asking he act as if i dont make my payment the guys i normal have worked with was amazing but for some reason they r there but having been able to speck with for some reason but anyways i like to pay the ******* off i know only like $40 i have left oweing on it. I really like to pay it off thank you

Sincerely,

***** *******
Business Response
Date: 12/20/2024
Good day Mrs ********** I see you have rejected our offer to resolve the issue and then request for us to help you to resolve the issue. As I stated before, I have attempted to reach out to you 3 times now and left you 2 voice messages and spoke to a gentleman leaving my call back information. I will attempt to reach out to you again today, Friday 12/20/2024 to see if we can resolve this complaint. I am not sure how else I can help you if you wont return my calls.
Customer Answer
Date: 12/31/2024

Complaint: 22698789

I am rejecting this response because: I don't have the money to pay for it to come get the speaker

Sincerely,

***** *******
Initial Complaint
Date:12/17/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not a customer with the ******************************************** but ********************** home ********************** keep calling my number at ************ asking for a ******** ********** My name is ******** ********* Lately they have been calling with different phone numbers so I answered not knowing its buddys furnishings, they ask for ********, and I confirm I'm ********, but then they say Ms. ********** I tell the caller that's not me, I'm Mrs. ********* They say I own them money so I hang up because I haven't done business with them. On Dec ************************************ My sister tells them she knows for a fact that I don't own a washer and dryer, the buddys employees then threatens my sister by saying, "we are filling theft charges and we are declaring war on me." When I was told about this phone call I got scared and called my local police who then gave me the advice to report this situation here. Declaring war seemed too scary to ignore, I definitely felt threatened and harassed by this comment.
Business Response
Date: 12/17/2024
As you will see from the attachments, ****** ********* opened an account with us on 10-12-24 and listed a reference (his wife) ******** ********* with the same phone number of ************ of which we have called. The person that answers denies being ********* ********, but that is what is listed on the order form he filled out.
Relevant or not, this customer made only two payments and is now refusing to answer his phone, door at residency and will not return the product as he is in breach of his agreement. We will persue legal action as this is our right. The store personal has denied making any statements or threats.
We will cease to call the phone listed as his wife; ************
Initial Complaint
Date:12/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buddys is a very deceitful business. I had made some payments for someone elses account and when that person fell behind they chose to make an unauthorized charge to my card after I went in and took my card off their account. The manager said it would be back on my card in 7-10 days and it wasnt so I contacted them and now they are saying I had an account in 2017. Ive NEVER had an account with these people at all. I asked for the contract and they will not provide. So BEWARE they will fraudulently continue to take money from any card thats been used on someone account. They come up with bogus accounts to cover up their scamming business. The manager was even an unreasonable jerk.
Customer Answer
Date: 12/13/2024
Buddys took money off my card where I had made the payment for someone before. That person got behind on their payments so they had secretly kept my debit card number after I had went in there and had it removed and they deceitfully kept my number and when that person got behind, they charged it to my. Card I contacted the manager ***** panel and the regional Director ***** ******** and I was told that my money would be on my card in 7 to 10 days. After the money was not back on my account then I contacted the manager again and he lied saying I have an account with them from 2017 where I have never in my life bought anything from Buddys furnishing. I asked for a copy of the contract from **************************************************************** the address where the stuff was delivered so I can find out where this bogus account is coming from. This place is deceitfully using peoples debit cards without authorization.
Business Response
Date: 12/18/2024
Hello, we need to know the account holder's full name and the address where the merchandise was delivered.
Customer Answer
Date: 12/18/2024

Complaint: 22684160

I am rejecting this response because this company still hasnt provided me a copy of a signed contract and the address this was delivered to over 7 years ago. I have never myself had anything financed with them. They are a scam.
Sincerely,

***** **********
Business Response
Date: 12/23/2024
You are welcome to visit the store and review the information with the general manager. The account does have your information, and the general manager remembers working with you directly.
Initial Complaint
Date:12/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been in a contract with Buddys for a total of 3 years here in *********** ** . When I started the relationship with them ended up breaking a tv in which Im currently paying for but I have none of Buddys merchandise within my home . Ive consistently asked **** ****** who is the manager of this location to give me a payoff amount because financially I cant continue to give them almost $90 every 2 weeks . For some odd reason this request has not been granted . I also had to deal with a **** ****** who was very rude and threatened me 2 times over the phone in which I had to record the conversation for evidence
Business Response
Date: 12/20/2024
please call the distract manager ************.
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a recliner the recliner was not put together correctly and caused me to have a fall I requested them to pick the recliner up they refused told me I had to keep it for an additional four or five days till they could get someone to pick it up then they ***** did my account twice me and the manager in Gadsden Alabama had words and she informed me if I did not weigh over 500 lb I would not have broke their chair I have spoke with my attorney about this matter then she called back and apologized and personally went to the bank and put my money back into the bank now they have debited my account once again after they have picked up their merchandise she has promised once again that she will put my money back into my checking account as of today it is still not put back I have never in my life been treated with such disrespect to be accused of breaking merchandise and weighing over ********************************************************** this manner? And then takes their money out of their bank account three different times I have contacted corporate office four times I have left four voicemails and still cannot get anyone to return any of my calls my phone number is ************ miss ****** ***** again I cannot get anyone to listen to me or return my calls or even try to fix any of this.
Business Response
Date: 12/09/2024
I have spoken with the customers the issue with the chair has been resolved and all money refunded. Also apologized for any inconvenience situation has been addressed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Buddy's Home Furnishings is NOT a BBB Accredited Business.