Complaints

• Initial Complaint

  02/03/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase a new Winnebago motorhome from Lazydays ********* in August 2024. Multiple problems such as slider not retracting, electrical failure, roof leaks, refrigerator not working, status panel failure, sinks leaks. And significant rust on the undercarriage as if it was in a flood per the local service advisor. The dealership has been no help. Unable to get it serviced in ******,******* so drove it 1700 back to the ***************** in *********** **** where it is now being repaired. This trip cost me $3,000. The factory directed by back to the Las Vegas dealer Lazydays for reimbursement. No response.

  Business response

  02/07/2025

  Thank you for making us aware of these concerns. We reached out to our ********* and Tucson dealerships and were advised that the General Manager of the Las Vegas dealership, Mr. **** *****, has communicated with the customer multiple times,as evidenced by emails. It is correct that our Tucson dealership was not able to repair the Unit, although they assisted as much as they could, and as the failed items were design flaws on the manufacturing side they were covered under the manufacturers warranty. Therefore, the customer decided to drive it back to the ********* factory to be repaired.  Around this time the customer asked Mr. ***** for a trade, as he had decided the Unit was too big , and wanted a Winnebago View RV instead. Mr. ***** was initially open to this, but unfortunately the parties were not able to come to an agreeable figure. The customer then discovered rust on the undercarriage and was advised to address that with the Chassis manufacturer, ****, instead, at the end of January 2025, he demanded our dealership pay him and take the Unit. When they declined the customer informed the General Manager that he had filed complaints with various regulatory agencies,at which time all communication ceased at the beginning of this month.

  
  We are not aware of any agreement with Winnebago to reimburse this customer for travel expenses to their factory.
  

  Thank you for the opportunity to address this matter.

  Customer response

  02/11/2025

   
  Complaint: 22888887
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  01/27/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought new 05/22 for $178,000. Upon pickup, Sales *** said the van I test drove was sold but he had this other one that was much like it. After taking that othe van, I immediately sought repair from dealer due to reoccurring electrical problems. Chassis battery was replaced 4 times during the first year. Dealer replaced hardware while attempting to fix the flickerig ceiling fixtures and drilled holes in roof causing leaks. Dealer refused to repair the damage they caused and subsequently blocked my emails and calls. Van was in and out of shop for five months in ****** (10/22-02/23) before dealer sent me to ******* to Tiffin manufacturer on my dime. Tiffin could not remedy the problem and blamed ******** (been to over 12). ************* blames upfitter. Dealer takes no responsibilityl. Currently, the chassis battery dies frequently, flood lights are always on, solar panels have never worked, second alternator and HVAC system stopped working, interior lights continue to flicker and the Volta battery turns off at random and only charges when plugged in occasionally when it doesn't melt the plug. When last sought help from Lazydays Manager *** ******, he told me the Service Manager had since been fired, he did not take responsibility for problems nor help to fix them and he threatened to call security if I didn't get off the property. I left defeated and feeling hopeless and have been suffering since.

  Business response

  02/04/2025

  Thank you for letting us know of these concerns, while we understand the importance of effective communication and apologize if this was lacking in your experience, per our records you were last in contact with any of our dealerships in September 2023, which is now over a year and a half ago. We apologize that we were unable to assist with your Unit, but Lazydays Buyers Order, which is the contract between yourself and Lazydays, explains the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturer that designed, built, and warranted the vehicle. Lazydays do not offer any warranties on the Units we sell.  Please reach back out to he manufacturer if you are still having issues with your Unit.

  Customer response

  02/06/2025

   
  Complaint: 22855001
  
  I am rejecting this response because:

  I reported electrical problems as soon as a week from purchase. I was told the outside outle usually doesn't work, that I must be drivibthe van wrong, too slow, too fast, not lon enough and that's why it didn't charge. I was blamed for the problems. And then to fix the lights flickerig(which they still do) Lazydays replaced the puck lights that now leak and are causing severe damage. I brought his attention to the dealership. When we went to the location and asked for help, *** ****** asked why I waited so long. I told him that it must've take time to sleep through but I let them know ASAP. Rather than acknowledge the problem or show compassion, he kicked me off the property and then blocked my emails and calls. That may be why we haven't communicated. He made it so we can't. Please see emails attached. I also have texts from the service manager during the time the van was in the shop. I've been told the problem was someone else's, either Tiffins or Mercedes or Lazydays' but no one took responsibility and then the warrant ran out and everyone is like "reckon it's your fault". If they would have fixed the problems when asked, warrant wouldn't have been an issue. 

  Please. Help. This is an injustice.

  Sincerely,
  
  *** ****

  Business response

  02/11/2025

  Thank you for response.  The Buyers Order, that you signed before accepting delivery of the Unit, is the contract between yourself and Lazydays.  This contract describes the rights and responsibilities of the parties in case any concerns arise.  Per, the contracts terms and conditions, the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturers that designed,built, and warrantied the Unit. In your email attachments it seems that one of our employees was trying to assist you when you warranty was valid, but the last email threads were, again, in 2023.  At this juncture you would have to take your Unit to a ************** Center as we do not have any dealerships in **********,I am not sure of your exact location in **, but the closet Lazydays service center would most likely be in *********. It appears that the Tiffin **** did suggest some service centers for you in October of 2023, I am not sure if they worked out but the following is a link to ************** Center locations nationwide: ************************************************************************* you are continuing to have multiple manufacturing defects and issues, then the relevant manufacturer would be the best place to contact to assist you with those.
  
  Sincerely,

• Initial Complaint

  12/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased an extended warranty in Jan./2021 for 60 months on a Forest River Wolf Pack toy hauler. We traded this ** in in October of 2024. The contract reads we are entitled to a refund if we trade the ** in and to contact the sellers, who in turn will process the refund for the remaining 15 months of the warranty. I've sent 3 letters and left 8 messages with the LazyDays to no avail. This is now 10 weeks later and is still can't get any satisfaction of even a return phone call, let alone money for the remainder of the warranty.

  Business response

  12/20/2024

  Good afternoon,

  Thank you for making us aware of the issues you have had trying to cancel your warranty. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. Please find attached the warranty cancellation form, as well as a copy of your extended warranty. We would suggest emailing it to the attention of the General Manager, ***** ******* at ************************************** as well as the **************** Advisor, ******* ********* at ***********************************************************

  If you have any future questions or concerns Ms. ******* can be reached by phone at ************..

  Thank you for being a Lazydays customer and we look forward to serving you in the future.

  Customer response

  12/21/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I have conflicting answers. I talked to the finance manager yesterday (12/20) who informed me my policy was canceled "sometime" the end of November, but couldn't give me an exact date. Now I receive forms from LazyDays to fill out (the attached). I've never been made aware of anything that we have to fill out and I'm hesitant to close out this case because of it.
  
  Sincerely,
  
  ***** ********

  Business response

  12/23/2024

  Good evening,

  We were unaware at the time of responding, that the customer had spoken with the dealership the same day, we sent the forms to provide a "self-help" method of cancellation as the customer's original complaint involved a lack of communication. We have since spoken with the dealership and they informed us that they are handling this matter, and in fact the refund was already requested on October 12th, and they have followed up on it. The customer should receive their refund soon.

  Thank you.

  Customer response

  12/28/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I'd like to keep this complaint active only because: Their answer said the refund was processed Oct. 12th, but the finance director (******) told me it was processed sometime "the end of November".  I'm sorry, but I don't believe they're communicating properly, nor am I sure they've really processed it. Once I receive a check, I'll believe it!
  
  Sincerely,
  
  ***** ********

  Business response

  01/05/2025

  Good evening,

  We reached out to the General manager of our Ramsey, ** dealership for an update on the warranty cancellations. She advised that Ms. ******** requested the refund for her warranties, on October 12th, and after processing internally the paperwork was sent to the warranty company. Ms. ******** also spoke with ***** ****** at our dealership as to an *** on the refund. Refunds generally take a minimum of 6 weeks to be processed and received, but at this time of year it may take the warranty company longer.

  We apologize, but as we are not the warranty holder, the refund turnaround time is out of our control. Ms. ******** may contact ***** ****** at the dealership again, if she has not received it yet, at ************************************** or by phone at ************.  *************************** or the co-owner Mr. ******** may reach out to the warranty company directly. Their contact information is on the forms previously provided.

  Thank you.

• Initial Complaint

  12/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2024, my wife and I purchased a 21 Riverstone 391 from Lazy Days in Tampa, **. The ** cost $69,000, and we added a $7,000 extended warranty, bringing the total to $88,000 after all the other recommended warranties and coverage. We were assured this warranty would cover potential repairs, including "normal wear and tear," and help maintain the **s resale value. After obtaining repair quotes for normal wear and tear, we discovered none of the repairs are covered under the extended warranty. This contradicts the Lazy Days salesperson's statement: "If you punch a hole in the wall, thats not covered, but normal wear and tear is." We were not given a detailed explanation or exclusions at the time of purchase, leaving us misinformed about the warrantys actual scope. Lazy Days refuses to purchase the ** unless repairs are completed and will not buy if we are upside down on the loan. These conditions were never disclosed during the sales process. We were led to believe reselling to Lazy Days would be a straightforward process, that has not been the case. We were living in the ** with our three children while my wife worked as a travel nurse. Due to a family illness and relocation, we recently moved into a rental home, adding significant expenses. Now we are unable to afford the ** loan, insurance, repair costs, and rental expenses simultaneously, putting our financial stability and credit at risk. The ** is currently at ***************, ** location, which is being sold and will soon operate under new management. The uncertainty about this transition, combined with freezing temperatures that could cause further damage to the **, makes resolving this issue even more urgent. We feel misled about the extended warrantys validity and resale assurances, which have left us in an impossible financial and logistical situation. Investigate the warranty denial and work with the provider to approve the claims, or purchase the ** as-is or help cover repair costs for resale.

  Business response

  12/20/2024

  Thank you for bringing this to our attention. We reached out to both our ******* dealership and our dealership at **************, where the Unit is currently at. The Service Manager of our Council Bluffs dealership, Mr. ******* ******,advised that they put further repairs to this Unit on hold at the customers request, because they were informed that they wanted to sell it, and therefore did not want to invest any more money into repairs. There is still some insurance and retail work that needs to be done, as well as a few small items that the extended warranty will cover, but they are very minimal.  ********* reached out to the customer again this week, who gave permission to go ahead with the items that their extended warranty is going to cover.  There are a handful of other things that need more diagnosis before the dealership will know if those items will be covered under the extended warranty, however, the customer declined going any further with diagnosis. 
  Lazydays offer no warranties for any of the Units we sell, either used or new, and have no input to the approval or denial of extended warranty claims. Additionally, after doing a walkthrough of the Unit, and before purchasing it, the customer signed an As Is Dealer Warranty Disclaimer, which is attached to this response along with the copies of the warranties that the customer signed.
  At this time, ********************** are not purchasing any used Units, but the dealership is willing to assist the customer with any diagnosis or repairs they would like them to perform. If the customer wishes to discuss this further they are best served contacting Mr. ******* ****** at ***************************************  or by phone: **************.
  Thank you for being a Lazydays customer and we hope to continue serving you in the future.

  Customer response

  12/20/2024

   
  Complaint: 22687098
  

  I am rejecting Lazydays' response as it fails to address the core issues of this complaint. Below are my reasons for rejection and a brief rebuttal to their claims:
  
  1. Misrepresentation of Extended Warranty
  Lazydays sold us an extended warranty under the impression it would provide comprehensive coverage for our vehicle. Their sales associate misrepresented the warrantys limitations, which is a direct result of poor training on their part.
  Florida Statute 501.976(6) requires dealers to fully and conspicuously disclose all warranty terms, obligations, and limitations, which was not done in this case.
  Lazydays defense that the warranty is third-party does not absolve them of responsibility, as they facilitated the sale of this product and set the expectations during the transaction.
  
  2. Lack of Timely Repairs
  We requested repairs for window issues within 30 days of purchase, which were ignored and never addressed by Lazydays Corporate or their dealership staff.
  While Lazydays states we halted further diagnostics, this was due to their poor communication and unwillingness to address issues promptly. This delay left us with unresolved problems covered under the extended warranty.
  
  3. Misuse of "As Is" Disclaimer
  Lazydays is relying on the "As Is" disclaimer to shield themselves from accountability. This is misleading and does not negate their obligation to:
  Disclose all known issues with the unit at the time of sale, window latches and the faulty back door lock were not noted.
  Address misrepresentations made during the sales process.
  The disclaimer cannot be used as a blanket excuse to avoid responsibility, especially when issues arose shortly after the sale and were met with inadequate support.
  
  4. Misrepresentation of Buy-Back Policy
  We were also misled about Lazydays' willingness to buy back the vehicle. We were never told of a time where Lazydays halts purchasing and now we are stuck in a situation where it would need to be transported to another location with a seperate company on our dime. This is not an acceptable or honest business practice.
  
  Requested Resolution:
  A commitment from Lazydays to complete all outstanding repairs covered by the extended warranty without further delays.
  Cover shipping costs for items. (oddly not under warranty as well)
  A review of Lazydays' practices to ensure customers receive honest, transparent communication about warranty products in the future.
  Discussions on a buy back option directly from Lazydays or pay for a transport to another location that offers to buy it.
  
  
  I am open to working with Lazydays to resolve this fairly, but their current response does not adequately address their role in this situation. I request further review of this matter.
  Thank you for your time and assistance.
  
  Sincerely,
  ***** ********

  Business response

  12/27/2024

  Thank you for reaching out to us again. The dealership has advised that warranty is covering some issues that the customer is having, and those repairs are completed and the Unit is ready for pickup. However, they cannot commit to repairing anything further without being allowed diagnosis.

  As previously advised, the dealership's Service Manager is the person with the most knowledge of this Unit and its repairs, and so we recommend reaching out to him to try and resolve any outstanding repairs.

  Thank you.

• Initial Complaint

  12/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lazy Days lives up to their namecomplete negligence and zero communication.On 8/2, I brought my ** in for several issues:Safety inspection Oil **************** lube Fridge not working Slide malfunctioning Dash A/C stuck on defrost I was assured by *****, the service advisor, it would be ready by 8/16 for my trip. I started calling on 8/9 for updates, leaving messages for the service department, service manager, and regional manager. No one returned my calls. Frustrated, I showed up on 8/13. ***** claimed the work was complete but never contacted me to review the repairs or costs before proceeding. While upset, I reluctantly paid and took my ** home.The next morning when doing my pre-trip inspection, I discovered:A gasoline smell in my ** garage which caused me to look further into the repairs Lazy Days completed.What I found was beyond pathetic.Sway bar links hanging loose (a major safety hazard!)Chassis lube not done despite being charged for it Tech notes on invoice "needed sway bar repairs" were never communicated to me After days of unanswered calls, I canceled my vacation and finally reached the regional manager, who promised the service manager would call me the next day. That call came four days later. I returned the ** and added new issues to be addressed:Propane leak Water leak Generator not working Once again, I was met with silence. I had to show up in person to get updates. When I picked it up, I discovered:They double-charged me for repairs from the first visit Dash A/C was still not fixed Slide issue remained unresolved Propane leak persisted Generator issue was ignored Water leak continues. no change Ultimately, I had to fix the dangerous sway bar links myself. Lazy Days negligence and lack of communication not only ruined my vacation but also put my family's safety at risk. Their service is beyond unprofessionalit's reckless.Avoid them at all costs!

  Business response

  12/14/2024

  Thank you for bringing this to our attention.

  We reached out to the dealership and were advised by their Service Director, Mr. **** *******, that he recently met with Mr. ****** in-person to discuss all of his concerns and Mr. ****** has agreed to bring his Unit back to the dealership, at a time that is convenient for him, for the issues to be readdressed.

  Lazydays appreciates Mr. ******* business, and we hope to continue serving him moving forward.

  Customer response

  12/18/2024

   
  Complaint: 22627268
  
  I am rejecting this response because at this point it has just been conversations between myself and the dealership. They just asked me to bring the unit back in. We did not discuss anything else.  It does not seem proper to accept the resolution until the work has been satisfactorily completed.  Hopefully the 3rd time is the charm. I will be taking the unit in on the 20th. I anticipate an answer to this resolution shortly thereafter. 
  
  Sincerely,
  
  *** ******

  Business response

  12/19/2024

  Thank you for letting us know that the customer is communicating with the *** **** ******* as Mr. ******* is the person with the most knowledge of this issue ,and the person best equipped to resolve any issues Mr. ****** may have.  

  We appreciate Mr. ******* business and look forward to serving him in the future. 

  Customer response

  12/27/2024

   
  Complaint: 22627268
  
  I currently have my ** scheduled to be taken into LAzydays service center on 1/2/25. I will be able to give a response after I receive the ** back. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  11/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 7, 2021, I, ******* **** purchased and financed a 2017 Prime Time Sanibel 3801 Fifth Wheel vehicle identification number ***************** from Lazydays RV of Tampa, for $72,934.00. Lazydays delayed the delivery date by 8 weeks due to detailing and mother board issues. The Fifth Wheel was delivered in a filthy condition. The mother board showed the black tanks (septic system) were 80% full of solid human waste. This caused the shower and the clothes washer drains to overflow with human wastewater. Lazydays Delivery Advisor ***** ********** sent service techs twice who failed to resolve the issue but charged *** **** $525.00 in service fees. The service contract states *** **** is responsible for the first $100.00 with all remaining costs are to be paid by Lazydays, who owe *** **** $325.00. I repeatedly called, left numerous voicemails and texted *** **********, who stopped responding and failed to resolve anything. I cleared the septic tanks at a cost of $500.00. There are holes in the roof causing water to saturate and damage the inner roof. Two exterior slide-out awnings are missing. No owners manual was ever provided. The air conditioning units never cooled the Fifth Wheel. Lazydays failure to fix anything, caused me to replace one a/c unit for a cost of $1,825.29 plus $300.00 installation labor. Lazydays agreed to reimburse $2,125.29 but never paid. The other unit also needs to be replaced for an additional $2,125.29. The ceiling fans also had to be replaced at a cost of $600.00. The furnace units did not work and had to be replaced at a cost of $1,800.00 plus $700.00 installation labor. The stove burners do not work to heat anything. Repair cost was $450.00. All of these issues were reported and covered under the 30-*********** Warranty but Lazydays failed to honor their warranty and provide proper customer service. I have pictures, receipts and copies of texts as proof.I am asking for an award of $10,000.00 in damages.

  Business response

  11/23/2024

  Thank you for bringing these issues to our attention. We reached out to the management of our ******* dealership who informed us that *** **** purchased his used 2017 Unit in 2021.  According to the deal, *** **** opted not to purchase an extended warranty that might have covered these issues and concerns.The delivery was delayed because the Unit needed parts that were not available and had to be built in.  His Advisor ***** ********** has not worked at Lazydays in over 2 years, however, according to our internal records *** **** was in discussions about all these issues with our delivery manager, *** ****** in May of 2022, when he was informed that since the Unit was sold as a used Unit the slide toppers would not be considered. *** **** advised *** ***** that he had already resolved the issues with the manuals, but *** ***** said that he could provide one if he would let him know the make/model/serial number. *** **** responded that he would have his wife reach back out. To date, neither *** or Mrs. **** have contacted the dealership since, and it has now been almost 3 years. Therefore, the dealership cannot participate, nor can they do anything about the concerns listed due to *** ***** inability to return within their 30-day limited warranty period, or at all.

  Customer response

  12/05/2024

   
  Complaint: 22566093
  
  I am rejecting this response because:

  I'm enforcing the 30 *********** Warranty in which texts and voice communications were sent within 30 days of delivery and received by Lazydays service department.  The attempted repairs did not fix the problems into working conditions as stated in the warranty..  Lazydays service department and management made several promises via text and telephone to fix everything but never lived up to their warranty.
  
  Sincerely,
  
  ******* ****

  Business response

  12/09/2024

  Thank you for reaching out again. We sent the rejection to the dealership for their acknowledgment, however, due to the significant amount of time that has passed we are unable to accommodate the request. There is nothing that our department can do to enforce any payment from the dealership, and those involved are no longer with the company. For the dealership to honor any warranty, or redo any repairs, the Unit would have to have been brought back within the 30 day window, it has now been almost 3 years. If Mr. **** feels otherwise, he is welcome to reach out to the dealership and discuss this directly with them.

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a extended warranty and paid $4200.00 for it. Took vehicle to repair shop and was told I have no coverage. ***************** says the policy was cancelled as soon as it was take out. No response from Lazydays after 2 days of calling. The Lazydays where I purchased it was closed a couple weeks after I purchased the vehicle.

  Business response

  10/27/2024

  Thank you for making us aware of the issue you had regarding the extended service plan you purchased for your 2015 Newmar Mountain Aire. We reached out to the General Manager over all of our dealerships for more information regarding this. He advised that your USA Travelcare Warranty was active on July 31st.  After purchasing a warranty, there is a waiting period, so if you went for repairs before July 31st, it may have shown not active, but it is fully active at the moment.  Additionally, you are correct in that our Texas dealership has closed. However, you may use your warranty at any dealership that accepts the warranty and services Newmar/ Winnebago Units, it is not limited to a Lazydays dealership. Please contact the administrator of the warranty for another location near you.

  We thank you for being a Lazydays customer and hope to continue serving you at one of our other dealerships nationwide.

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We bought a new 2024 ************ camper from ********* dealership. We are building a house and was going to be living in it during construction. We brought it home and it rain the next day. It leaked severely through both sun lights into the ceiling. We took it back for repair. They placed our camper back on the lot thinking it was a brand new unit. We called and called about the camper repair. Finally, they figured out they had not even started the repair. After 3 months we got the camper back and the next rain it leaked again. We went back to LD to just see if this camper was a "Lemon" and if there were any options. The Sales Manager at the time explained that all new campers have these types of issue and we just needed to go home and deal with it. Over the next few months we kept sending pictures and got nothing. we call ************ and spoke to the warrantee department. They gave us a claim/ticket number and they seemed to wanting to help with the repairs. We went back into the sales office asking about option for a different camper. Note: Our camper is already showing signs of mold. My husband is fighting Pancreatic cancer and doesn't need to be around the mold. We have been talking with the ** through text and he will not call us. They did try to get us in a new unit however that would mean for us to take another depreciation hit, have a higher interest rate and higher payment. We do not want a new unit. We are in so much trouble with our loan and the value of our camper now it is terrible. Our major problem is we where sold a faulty camper got terrible service and now we are hung. The last message we got said we have 2 options. Wait for ************ to see if they are going to Warrantee the work or come get the camper. They are taking zero responsibility. The complete service department from that time were all fired. The Sales manager during that time was also fired. Our sales person (witness to all) is no longer there either.

  Business response

  10/30/2024

  Thank you for making us aware of the issues you have been having at our Lazydays of ********* at ************ dealership. We reached out to the General Manager of the dealership, Mr. ***** ******, and he informed us that he has been communicating with the manufacturer of the ******************* to get approval for the issues you have experienced. Currently, he has been able to get almost all the parts and labor approved by them, and the parts have been ordered. Mr. ****** said that he is going to cover the cost of the 2 remaining parts and their labor, and that as soon as he has an *** on the parts delivery, the dealership will contact you to provide an update.
  We apologize for the delays and hope that this will be resolved very soon. If you have any questions or concerns, please feel free to contact ********* at ********************************************************
  We thank you for your continued patience and hope to continue serving you.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good evening,I'm the owner of the above referenced motorhome. We ordered this 2021 motorhome from ********* Dealership in ********* ********* say we have had nothing but problems with this coach, would be an understatement. Numerous trips to the service center at the dealership, because there aren't any dealerships willing to work on a rig they didn't *******'s now 2024, and things haven't gotten any better. I have had this unit's ******* refrigerator in for service at LEAST 4 times. It consistently will not remain cold. And of course, the service center states that they can't find anything wrong with it. Why would I take time off of work, drive over an hour to the dealership, if there wasn't a problem with the refrigerator? If you look back at my service records over the past 3 years, you will see that there have been a pleather of issues, that took multiple trips to the dealership to be resolved.I am at my ***** end with this. After all of the issues, just replace the refigerator! My rig has been in ******** ********** for over 2 weeks. I have not received an update, but it's not for lack of trying. For over a week I've left message after message, only to go ignored.The last correspondence I received stated that my service advisor would be out of the office for the foreseeable future and to call the dealership of I had any questions. Seriously? All I have at this point are questions. What's the status of my unit that you've had for over two weeks? I would appreciate some assistance in this matter.Thank you,***** & ****** ******

  Business response

  10/28/2024

  Thank you for bringing this to our attention. We apologize for the lack of communication from the dealership and reached out to them for an explanation, and update on your Unit. The General Manager, ******* ****, advised that the dealership spoke with you last week, on 10/23/24, and informed you that your Unit was ready for pick up. The dealership has found the fridge to have no issues and is working as designed. The dealerships shop ******* is personally going  to go over the Unit with you when you arrive to pick it up.  If you have any questions or concerns,please feel free to reach out to Mr. **** by phone at: ************** or by email at ************************************************************************. 
  We thank you for your business and hope to continue serving you in the future.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Me and my husband just purchased a used rv from the lazy days in ******* . I communicated back and forth with my sales *** by text and phone . I made it very clear by text that I was not purchasing another dryer and would like one thrown in to seal the deal and the sales *** said they would and never disclosed a fee . Well to my horror they did charge me for a dryer and charged me double on the cost . I want what I was promised in negotiating a dryer thrown in , not at my expense theirs . They will tell you anything you want to hear and then try to stick it to you in the end . Very unprofessional.

  Business response

  09/15/2024

  Thank you for bringing this to our attention. We have spoken with the Sales Manager, ***** **********, as well as the ****************** Manager, ***** ******. They advised that Ms. ******* is cancelling all of their back end add-ons. He had originally offered to work with Ms. ******* on the dryer cost, if they were going to keep the warranties. ***** has spoken with Ms. ******* and sent her warranty cancellation forms at her request. Mr. ********** said that the docs reflect the $1500 for the washer/dryer.

  We thank Ms. ******* for being a Lazydays customer and hope to continue serving her in the future.

   

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