Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Tampa

  6130 Lazy Days Blvd Seffner, FL 33584-2968

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays

  4037 Airport Highway Alcoa, TN 37701

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put down a deposit on a camper and had an inspection done. The dealership did not have the camper connected to power and water like I told them it needed to be for the inspection so the electrical and plumbing issues could not be inspected. Regardless, the inspection that was able to be done, revealed to many other issues in a brand new 2025 camper so I canceled the purchase. Lazy Days, although sending me a sheet saying the deposit had been returned to my credit card, it has not shown up as a permanent credit. It did show up for one day as a pending credit, and then it disappeared; like they cancelled it or something. When my deposit was originally made, the paperwork said the deposit was refundable, but they have not done that. They owe me my $5,000 deposit back.

  Business Response

  Date: 03/23/2025

  Thank you for reaching out regarding the issue you have experienced with your refund. Our Compliance Team has made us aware that they have been in contact with you and are in the progress of investigating the status of it. They have advised that they will be in contact with you directly, once they have completed their investigation into the facts and can provide an answer.

  We sincerely apologize, and thank you for your continued patience.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a NEW Berkshire XL 40E on August 28, 2024. Price was $314,559. Paid $4600 to have it delivered and my trade returned to ********* OK. Coach arrived 2-3 days late in the dark in the rain. No water in the house batteries. The driver drove the coach 600 miles with the check engine light on. The dealer charged $1299 for "...inspecting, cleaning, adjusting vehicles..". They did nothing. And in his email to me, in answering my complaint to the company, the ** told me the $1299 fee is something they are "required to collect" but apparently aren't "required" to do anything for it such as inspect and adjust the vehicle, which is the basis for the charge according to the Buyers Order dated Aug 28 2024. They took the money but sent a defective product because they didn't perform the Pre-Delivery Inspection that the salesman ***** assured me they would do. Because they didn't do it, and because it literally took weeks to get the coach registered, I ended up having to pay $2825.40 for work that Lazy Days Tulsa should have done. I still don't have a valid registration card with the correct model year. The defective gray tank sensor is still not fixed.

  Business Response

  Date: 03/23/2025

  Thank you for making us aware of your concerns. We reached out to our Lazydays of ***** at ********* dealership. The management advised that they did perform the *** and cleaned inside and out of the Unit, per RO ********a, and in fact the Service Manager, ****** ******* checked the Unit before it left out with Zodiak Transport s delivery driver.  Lazydays procedures are to always check the levels and load test on factory installed batteries and this was done. The grey tank sensor issue was addressed per RO ********c. A birds nest in the exhaust area was found and removed, that fixed the code; see RO ********e. Mr. ****** also stated that this is the first he has heard of any of your issues and that your assigned delivery advisor is no longer employed with Lazydays, and so we cannot ask him for further details.  Mr.****** stated that if he had known of any of the issues, they would have been addressed and apologizes that you incurred them. He also said that there was no check engine light on when the Unit left the dealership, but that the delivery driver did make a call to the delivery advisor and reported that the check engine light had come on, and he was advised to have it checked out.
  
  Please contact the management of the dealership directly as Mr. ****** would like to discuss the service items, and the General Manager, Mr. ***** would like to discuss the $2,825.50 and what it was for, and asks that you forward him the ***********. Pearcy can be reached directly at Ph: *************** and Mr. **** at Ph:************** or by email at ************************************************************
  
  Thank you for being a Lazydays customer and we look forward to serving you in the future.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, 2024, I dropped off my travel trailer at **** Days for a roof repair due to storm damage. After several months, I was informed in January 2025 that the repairs were complete and that I needed to pick up my trailer.Upon inspection, I immediately noticed that the interior ceiling panel did not match the factory panel. I raised this concern, along with other minor issues, with Service Advisor ****** over the phone and in writing. ****** claimed the original ceiling panel was no longer available. To verify, I contacted two other dealerships, both of which confirmed that the correct factory panel was indeed available with a two-week lead time. I relayed this to ****** via email and requested the repair be redone properly.A week later, ****** sent a thumbnail photo of a new ceiling panel, stating the repair was complete and that I "needed" to pick up the trailer. However, upon inspection, it was clear that while the panel had been changed, it still did not match the factory panel.Despite my dissatisfaction, I opted to remove the trailer from ********* property until the issue could be resolved. After returning home, I discovered additional problems, including:1) Damaged ceiling moldings caused during panel replacement.2) A broken air conditioning cowl, which was not visible until I inspected the roof with a ladder.The ********* service department misrepresented the repairs and pressured me to pick up the trailer despite the work being incomplete and unsatisfactory. This $13,000 repair should have fully restored the trailer to its pre-damage condition.Resolution Sought:Installation of the correct factory ceiling ************ of damage caused by their technicians.Replacement (new or used) of the A/C cowl that was broken during the repair.

  Business Response

  Date: 03/23/2025

  Thank you for making us aware of this customers concerns. We apologize that Mr. ****** experienced theses issues.  We reached out to our Lazydays of Tampa at ******* management team and were advised that the Service Manager, Mr. ****** *********, would reach out directly to Mr. ****** to assist him. As of 3/21/25, Mr. ********* has spoken to, and emailed with, Mr. ****** to work towards a resolution regarding the paneling, as well as the other issues.

  We thank Mr. ****** for being a Lazydays customer and hope to continue serving him.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9 2024 Dynamax Isata 5 $230,000.00 Purchased from lazy days Rv woodland Wa ( now out of business)Unit transferred to **** days Portland *******This RV has never been able to be used do to manufacture faults and damages. I was promised a time resolution to all issues at time of purchase.The RV is still at lazy days service and repairs are not complete it has been over 10 months since purchase.3/11/25 inspection Rv is now leaking g water into the unit.I have never been able to use this RV I paid in full $230,000.00.The following are the units issues:Crack/scratch hacross dinette window ( has been replaced 3/2025)Broken shade won't retract Stitching coming undone on dinette seating Shower door doesn't close straight resulting in leaking Toilet roll holder stripped from wall (repaired 3/2025)Reclining chairs console crooked and loose Toilet installed crooked Air conditioners blowing warm air Vehicle not holding a charge Unit leaking water from ceiling I have sent registered mailing to officers of company.I have sent multiple emails with photos and multiple phone calls.**** ****** manager at ******** lazy days where unit is now said **** needles president instructed him not to talk to me. No resolution or responses have occurred.This unit is a lemon and is not usable.I have requested refund again no replies.

  Business Response

  Date: 03/17/2025

  Thank you for the email outlining the concerns you state with your Unit. We have been advised that our Senior Leadership Team are aware of the concerns you have and they, as well as  various members of the Lazydays team, have reached out to you to try and resolve your issues, and will continue to do so. Thank you for being a Lazydays customer. 

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:
  I have already sent 1 reply but failed to go thru do to too large of a file.
  this unit is still not repaired and still not usable. It's been in a state of disrepair since day of purchase and I was promised it would be repaired in an expedited fashion.  As of today 3/18/25 the unit still will not function and repair work is NOT completed ***** the store manager has demanded we take the unit off the property and insists repairs are gone AND THEY ATE NOT the unit control board will not even power up We waited an extended time while it was sitting on charger and unit still will not function. 
  I want a full refund !! 10 months I've never been able to use this unit 

  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:

  I am rejecting this response because:
  I have already sent 1 reply but failed to go thru do to too large of a file.
  this unit is still not repaired and still not usable. It's been in a state of disrepair since day of purchase and I was promised it would be repaired in an expedited fashion.  As of today 3/18/25 the unit still will not function and repair work is NOT completed ***** the store manager has demanded we take the unit off the property and insists repairs are gone AND THEY ATE NOT the unit control board will not even power up We waited an extended time while it was sitting on charger and unit still will not function. 
  I want a full refund !! 10 months I've never been able to use this unit
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/20/2025

  We apologize, but due to Ms. ******** threats to secure legal representation against us, we can no longer respond to her BBB complaint.

  Thank you for your understanding.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23055935
  
  I am rejecting this response because:
  What am I supposed to do when I have purchased a faulty/lemon unit from lazy days and lazy days has not stood behind the warranty, lazy days has used deceptive trade practices against me But seek legal counsel????
  Lazy days refused to repair this unit The control board is dead the batteries are dead the safety mechanism in the gas stove has been cut and dismantled resulting in a gas stove with NO WARNING system in place for running propane gas, a burner that is running or any malfunctions resulting in the strong potential of loss of life - Death of anyone inside the unit operating the RV. 
  this RV is NOT SAFE FOR USE. Lazy days will not do anything . Lazy days gives me no option UNLESS THEY REFUND THIS RV. IT IS DEADLY. I CANNOT USE IT AND YOU WONT FIX IT. PLEASE tell me what am I to do???

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped off our unit for seal leak repairs on 9/24, as its our full-time home. Due to Hurricane ******, our solar system was damaged, preventing us from retrieving our belongings. We trusted LazyDays to handle our property with care. On 10/25, we visited and discovered our keys had been left unsecured outside the unit. Service coordinator ******* provided updates, mostly citing part delays. By mid-December, we were assured repairs would be done by the end of the month. On 12/27, we were told all repairs were complete. When we arrived on 12/28, no repairs had been done, and over $3,000 worth of our belongingsincluding a 65 TV, gaming consoles, and laptopshad been stolen from private storage areas. LazyDays admitted similar incidents had happened before and revealed major security lapses, including no working cameras and a practice of leaving keys on trailers. **** was contacted, but LazyDays provided no real solutions, leaving us without our home for over three months. On 1/8/25, we were informed a LazyDays employee had been arrested for the theft. On 1/31/25, we were told our unit was repaired, but during our walkthrough, we found two stolen purses returned to the closet. Despite requesting management to secure our keys, it was clear the thief may have still had access. The leak we initially reported was still there. The service manager admitted the original technician falsely claimed the repairs were done. Two new technicians confirmed the seals had never been replaced. On 2/12/25, we checked on the unit and were frustrated they were still identifying the leak, despite us pointing it out earlier. That evening, ******* informed us they had finally located itonly to discover floor damage that could have been avoided had LazyDays addressed it in September. Finally, on 2/21, we picked up our unit. The unit has interior damage now, but we will not be returning to LazyDays, we will be hiring a mobile mechanic go forward with any and all repairs.

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to address this complaint, and we apologize that this situation even occurred. We reached out to the dealership and were advised by their Service Manager, Mr. ***** *******, that he met with you numerous times until everything was repaired. ******* was is in constant contact, as well. Mr. ******* explained that the keys are put in the water heater door ,and locked, because we do not have the capabilities to store keys for all of the RVs that come in for service and porters/techs need immediate access to be able to do their jobs. When the reported items were stolen, the Unit was then completely locked up and Mr. ******* held the keys until authority was given for work to continue.  Mr. ******* also explained the need to make a police report even though our security responded and that your RV should be emptied, but you informed him that you had nowhere to store your belongings. 

  The terms and conditions of every Repair Order/invoice state:

  7.DAMAGE/PERSONAL ARTICLES. Customer agrees and acknowledges that customer's vehicle will be stored outside when it is not being repaired or serviced.Lazydays will not be responsible for any damage caused by floods, tornadoes,hurricanes, hailstorms, or any other weather event. Customer shall not be entitled to recover any consequential or incidental damages, including but not limited to, loss of use, lost profits, lost income, etc. Customer agrees to remove any and all personal items, firearms and ammunition from the unit. Your refrigerator and freezer must also be emptied as we cannot guarantee electrical access for your RV. Lazydays will not be responsible for the loss or theft of items left in your vehicle while being serviced.

  The signed copy acknowledging same, is attached.

  There was a bad diagnosis at the end of the visit, but the dealership reassigned that issue to another technician and it was completed. The only interior damage and floor repair Lazydays addressed was caused by an extra heavy, oversized mattress that was in the slide area, and the dealership informed you that that was causing the problem.

  Lazydays appreciates your business, and should you wish to return we will be more than happy to address any future issues.

   
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23019221
  
  I am rejecting this response because: while we signed a document and have come to an agreement the company, LazyDays, is not responsible for lost or stolen damage. They are responsible for the continuous lack of repair. The issue was pointed out day of delivery in September 2024. Every vist beyond we were told they can not identify, or have fixed the issue when I fact, and was confirmed by other employees, that nothing was corrected. The continuous lack of accountability, empty promises, and poor workmanship. It took 5 months to "correct" , but as soon as there were damages due to the negligence and blatant disregard to the issue at hand, it was a marvelous revelation when the work was completed in a week! Also, let's not overlook that the original technician from the start, was simply not doing anything he had stated to be doing, and we requested a new technician be assigned and we were assured that would be done. To only find out that same technician was still working on the unit and things still were not getting completed. It took two technicians who had never seen our unit 10 minutes to locate, and come up with a solution to fix this ongoing issue, and only then did it get reassigned and was fixed in a timely manner. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/17/2025

  We have passed your rejection on to the dealership. We can only apologize for your experience and hope that you could give us another chance in the future, so that we may restore your confidence in us.

   

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is yet to be completed, i will be awaiting a response from the dealership. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a new Winnebago motorhome from Lazydays ********* in August 2024. Multiple problems such as slider not retracting, electrical failure, roof leaks, refrigerator not working, status panel failure, sinks leaks. And significant rust on the undercarriage as if it was in a flood per the local service advisor. The dealership has been no help. Unable to get it serviced in ******,******* so drove it 1700 back to the ***************** in *********** **** where it is now being repaired. This trip cost me $3,000. The factory directed by back to the Las Vegas dealer Lazydays for reimbursement. No response.

  Business Response

  Date: 02/07/2025

  Thank you for making us aware of these concerns. We reached out to our ********* and Tucson dealerships and were advised that the General Manager of the Las Vegas dealership, Mr. **** *****, has communicated with the customer multiple times,as evidenced by emails. It is correct that our Tucson dealership was not able to repair the Unit, although they assisted as much as they could, and as the failed items were design flaws on the manufacturing side they were covered under the manufacturers warranty. Therefore, the customer decided to drive it back to the ********* factory to be repaired.  Around this time the customer asked Mr. ***** for a trade, as he had decided the Unit was too big , and wanted a Winnebago View RV instead. Mr. ***** was initially open to this, but unfortunately the parties were not able to come to an agreeable figure. The customer then discovered rust on the undercarriage and was advised to address that with the Chassis manufacturer, ****, instead, at the end of January 2025, he demanded our dealership pay him and take the Unit. When they declined the customer informed the General Manager that he had filed complaints with various regulatory agencies,at which time all communication ceased at the beginning of this month.

  
  We are not aware of any agreement with Winnebago to reimburse this customer for travel expenses to their factory.
  

  Thank you for the opportunity to address this matter.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22888887
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, ****** **** brought her **** ******* 20A ** to Lazydays RV of Denver at ********* for repairs. Despite being told the ** would be inspected within two weeks, it was not even evaluated until a month and a half later. Over the course of several months, there was a complete lack of consistent communication, with four different service advisors handling the case. In July 2024, ****** explicitly informed Lazydays that no repairs were authorized on the **'s Sky ***** as she was pursuing a full replacement through the manufacturer, *******. However, Lazydays proceeded with unauthorized repairs to address cracks in the Sky **** without her approval.Repeated requests for updates on the pushback with ******* went unanswered, and ****** only discovered on January 31, 2025, that work on the Sky **** had already been conducted. Lazydays also transported the ** to an external dealer for wiring repairs caused by rodent damage while the ** was on their property, again without prior authorization.During this time, ****** incurred significant financial burdens, including loan payments of $634.57 and insurance premiums of $84.43 per month, as well as $1,122.03 in expenses to rent an ** for a planned event in September 2024.Lazydays' actionsincluding unauthorized repairs, delays in service, and failure to communicatehave caused severe financial and emotional distress, prompting ****** to file a formal complaint with the Colorado State Attorney General.

  Business Response

  Date: 02/10/2025

  Thank you for reaching out to us regarding your Unit. we spoke with the management at our ********* dealership and were informed that unfortunately, the local weather had held up parts and access to the dealership, and the dealership were prevented from completing the Unit as planned. However, as soon as the weather permitted, the manufacturer of the Unit sent a technician to the dealership to inspect and diagnose the Unit. The **** technician found other manufacturing issues and expedited the parts. Those parts were installed and our technician qc'd the Unit again and found the awning still not working as designed.  A new control board for the awning was reordered and as soon as it is received we will install it as a priority.  All other repairs are completed.

  We sincerely apologize for the delay.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22883381
  
  I am rejecting this response because: The original letter was cut off. Lazy Days needs to respond to all of the issues listed out in this email. Apologies are not enough here. We have lost thousands of dollars due to the negligence. Additionally, they are continuing work on the sky bunk despite my constant reminders that this needs to be pushed back on ******* to have a full replacement. I finally receieved a call from them on 1/19/25 however the person I spoke with had no idea about the push back we were requesting. I had to remind this person we have been demanding this since July! This is from ****** representive, ******** **** "I talked with the dealership, and this was a TSB/RECALL by ******* for this cracking issue with the sky bunk. And I told them ******* needs to be involved with the issues at hand because of this being the second time we/dealership will be trying to repair this. We are all in agreement that we should be involved with ******* on how we need to proceed. Again, I am sorry that this is still going on and im trying to do everything I can on **** behalf to help you."
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/23/2025

  Dear Ms. ***************** style="font-size: 0.875rem;">We have been regularly communicating with the manufacturer of the Unit, **************** (TMC), regarding the outstanding defects and repairs for your 2022 TMC Tellaro and follow their directives on how to resolve them. As you know, your Unit is under warranty and therefore we must wait for ****s authorization to order parts and to repair warranty items.

  Regarding the Skybunk, aka **** Pop Top (TSB #***-002-2023). We initially repaired the Pop Top as it was a manufacturer recall item, we followed their instructions to keep the Unit as designed, and under warranty. However, more cracks appeared in it. On Friday, February 21 we were advised, by *******, that the **** Pop Top cannot be replaced as the way the system is adhered to the roof, it is installed with the design that it is not supposed to come off as removing it will cause the roof to ripple, affecting the structural integrity. ******* sent our Service Manager a technical service bulletin to us for the structural enhancement and advised us that the solution is to drill and fill the cracks.

  
  We are now at a standstill with the **** Pop Top as we know you do not wish it to be repaired again. If you would like it repaired, please reach out to our ********************* or to the **** representative you have been in contact with.

  Sincerely.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 05/22 for $178,000. Upon pickup, Sales *** said the van I test drove was sold but he had this other one that was much like it. After taking that othe van, I immediately sought repair from dealer due to reoccurring electrical problems. Chassis battery was replaced 4 times during the first year. Dealer replaced hardware while attempting to fix the flickerig ceiling fixtures and drilled holes in roof causing leaks. Dealer refused to repair the damage they caused and subsequently blocked my emails and calls. Van was in and out of shop for five months in ****** (10/22-02/23) before dealer sent me to ******* to Tiffin manufacturer on my dime. Tiffin could not remedy the problem and blamed ******** (been to over 12). ************* blames upfitter. Dealer takes no responsibilityl. Currently, the chassis battery dies frequently, flood lights are always on, solar panels have never worked, second alternator and HVAC system stopped working, interior lights continue to flicker and the Volta battery turns off at random and only charges when plugged in occasionally when it doesn't melt the plug. When last sought help from Lazydays Manager *** ******, he told me the Service Manager had since been fired, he did not take responsibility for problems nor help to fix them and he threatened to call security if I didn't get off the property. I left defeated and feeling hopeless and have been suffering since.

  Business Response

  Date: 02/04/2025

  Thank you for letting us know of these concerns, while we understand the importance of effective communication and apologize if this was lacking in your experience, per our records you were last in contact with any of our dealerships in September 2023, which is now over a year and a half ago. We apologize that we were unable to assist with your Unit, but Lazydays Buyers Order, which is the contract between yourself and Lazydays, explains the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturer that designed, built, and warranted the vehicle. Lazydays do not offer any warranties on the Units we sell.  Please reach back out to he manufacturer if you are still having issues with your Unit.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22855001
  
  I am rejecting this response because:

  I reported electrical problems as soon as a week from purchase. I was told the outside outle usually doesn't work, that I must be drivibthe van wrong, too slow, too fast, not lon enough and that's why it didn't charge. I was blamed for the problems. And then to fix the lights flickerig(which they still do) Lazydays replaced the puck lights that now leak and are causing severe damage. I brought his attention to the dealership. When we went to the location and asked for help, *** ****** asked why I waited so long. I told him that it must've take time to sleep through but I let them know ASAP. Rather than acknowledge the problem or show compassion, he kicked me off the property and then blocked my emails and calls. That may be why we haven't communicated. He made it so we can't. Please see emails attached. I also have texts from the service manager during the time the van was in the shop. I've been told the problem was someone else's, either Tiffins or Mercedes or Lazydays' but no one took responsibility and then the warrant ran out and everyone is like "reckon it's your fault". If they would have fixed the problems when asked, warrant wouldn't have been an issue. 

  Please. Help. This is an injustice.

  Sincerely,
  
  *** ****

  Business Response

  Date: 02/11/2025

  Thank you for response.  The Buyers Order, that you signed before accepting delivery of the Unit, is the contract between yourself and Lazydays.  This contract describes the rights and responsibilities of the parties in case any concerns arise.  Per, the contracts terms and conditions, the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturers that designed,built, and warrantied the Unit. In your email attachments it seems that one of our employees was trying to assist you when you warranty was valid, but the last email threads were, again, in 2023.  At this juncture you would have to take your Unit to a ************** Center as we do not have any dealerships in **********,I am not sure of your exact location in **, but the closet Lazydays service center would most likely be in *********. It appears that the Tiffin **** did suggest some service centers for you in October of 2023, I am not sure if they worked out but the following is a link to ************** Center locations nationwide: ************************************************************************* you are continuing to have multiple manufacturing defects and issues, then the relevant manufacturer would be the best place to contact to assist you with those.
  
  Sincerely,

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5th wheel camper in July 2024. I didnt realize until after picking up the camper that they had snuck in a $20,000.00 warranty that I had not agreed to. I contacted them and signed a cancellation document on July 23. It took them until December to finalize the cancellation and did not refund the entire $20,000.00, it was a little over a $1000.00 dollars short and I am also out about $600.00 dollars in interest during this period. I have asked for a phone number for someone in their headquarters and they have told me there is no phone? The person that added the warranty and that canceled it are no longer with the dealership and they seem to be unwilling to take any responsibility for her actions as their representative and employee.

  Business Response

  Date: 02/01/2025

  Thank you for bringing this matter to our attention. We have spoken with the dealership at **************, **. The management advised that Mr. ********* was aware that he bought the warranty, as he signed the purchase agreement (attached). Additionally, he has spoken to the dealerships ****************** Manager on numerous occasions and has been explained that 95% remaining on the warranty (from the date of purchase), minus the $50.00 cancellation fee would equal out to the $18,972, therefore the figures are correct.
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22834150
  
  I am rejecting this response because: At no time during the purchase of our camper did I agree to a $********* warranty. As soon as I realized that they had added it to my purchase I requested a refund. The employee that added it to our purchase and that signed the cancellation is no longer employed by *********. I have explained this on many occasions in my visits to the dealership. It took them 5- months and multiple calls and visits for them to follow through with the cancellation of a product that I never requested. I have asked for a phone number of the person in charge at their headquarters so that I could have a conversation with them directly but was informed that there is no phone number. I have paid interest on $ ********* for 5- months and on top of that I didnt receive a full refund and I am being charged a cancellation fee. 
  I thought that I was working with a reputable and trustworthy company but have since become very skeptical of that. 

  Sincerely,

  
  ***** *********

  Business Response

  Date: 02/07/2025

  Dear Mr. ******************** attachments to our prior response were the contract documents from the time of purchase; the signed Warranty agreement and the signed Buyers Order, both clearly show the amount of the warranty. However, if you would like to speak to the ****************** Manager at the dealership again, please contact ****** ****** at **************. Alternatively, the General Manager, *** ***** can be reached at ************** and will be more than happy to assist.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty in Jan./2021 for 60 months on a Forest River Wolf Pack toy hauler. We traded this ** in in October of 2024. The contract reads we are entitled to a refund if we trade the ** in and to contact the sellers, who in turn will process the refund for the remaining 15 months of the warranty. I've sent 3 letters and left 8 messages with the LazyDays to no avail. This is now 10 weeks later and is still can't get any satisfaction of even a return phone call, let alone money for the remainder of the warranty.

  Business Response

  Date: 12/20/2024

  Good afternoon,

  Thank you for making us aware of the issues you have had trying to cancel your warranty. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. Please find attached the warranty cancellation form, as well as a copy of your extended warranty. We would suggest emailing it to the attention of the General Manager, ***** ******* at ************************************** as well as the **************** Advisor, ******* ********* at ***********************************************************

  If you have any future questions or concerns Ms. ******* can be reached by phone at ************..

  Thank you for being a Lazydays customer and we look forward to serving you in the future.

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I have conflicting answers. I talked to the finance manager yesterday (12/20) who informed me my policy was canceled "sometime" the end of November, but couldn't give me an exact date. Now I receive forms from LazyDays to fill out (the attached). I've never been made aware of anything that we have to fill out and I'm hesitant to close out this case because of it.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/23/2024

  Good evening,

  We were unaware at the time of responding, that the customer had spoken with the dealership the same day, we sent the forms to provide a "self-help" method of cancellation as the customer's original complaint involved a lack of communication. We have since spoken with the dealership and they informed us that they are handling this matter, and in fact the refund was already requested on October 12th, and they have followed up on it. The customer should receive their refund soon.

  Thank you.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I'd like to keep this complaint active only because: Their answer said the refund was processed Oct. 12th, but the finance director (******) told me it was processed sometime "the end of November".  I'm sorry, but I don't believe they're communicating properly, nor am I sure they've really processed it. Once I receive a check, I'll believe it!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/05/2025

  Good evening,

  We reached out to the General manager of our Ramsey, ** dealership for an update on the warranty cancellations. She advised that Ms. ******** requested the refund for her warranties, on October 12th, and after processing internally the paperwork was sent to the warranty company. Ms. ******** also spoke with ***** ****** at our dealership as to an *** on the refund. Refunds generally take a minimum of 6 weeks to be processed and received, but at this time of year it may take the warranty company longer.

  We apologize, but as we are not the warranty holder, the refund turnaround time is out of our control. Ms. ******** may contact ***** ****** at the dealership again, if she has not received it yet, at ************************************** or by phone at ************.  *************************** or the co-owner Mr. ******** may reach out to the warranty company directly. Their contact information is on the forms previously provided.

  Thank you.