ComplaintsforLazydays

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This "new" complaint is further to our Complaint #******** which offered us no assistance and was closed in 2023. To update, after over two years of our brand new Thor, Axis ** being in and out of service, we drove it home on Friday, July 12, 2024. The only mileage on the ** was for traveling back and forth between our home on the east coast of ******* to Lazydays Tampa.When I started cleaning the **, I noticed extreme wear to the "driver's seat" wherein the material was worn bare. When I reached out to Thor, it was suggested that I "buy seat covers since the material was not the greatest quality". I then realized that the manufacturer didn't really care that there product could not withstand use. Actually, the use was by Lazydays for the last 27 months. I believe it only fair that Lazydays take care of this problem since it was caused while in their care.

  Business response

  07/30/2024

  Thank you for reaching out an letting us know of this new issue with Ms. ****** Unit.   We have serviced ****************** Unit in the past and no wear or damage with the drivers seat were mentioned by **************, nor reported in any of her Repair Orders.  We have reached out to the management team at our Lazydays of Tampa at Seffner dealership who have advised that, unfortunately, the wear on the drivers seat is a manufacturers defect and as such it is the manufacturer who should participate in any replacement. 
  
  Lazydays appreciates Ms. ****** business, and we hope to continue serving her moving forward.

  Customer response

  07/30/2024

   
  Complaint: 22056739
  
  I am rejecting this response because:  I never mentioned the SEAT DAMAGE since we it happened while in the care of Lazydays.  We have not been able to use the ** since we purchased it. 

  Thor takes no responsibility for the poor quality of their seat material.  They rudely suggested that we purchase seatcovers !

  Please listen... we have never used this ** except to drive it in for  service. Lazydays ruined the driver's seat.

  Sincerely,
  ***********************

  Business response

  07/30/2024

  **************,  While we empathize with your situation regarding the seat for your Unit, we are not authorized to refund or replace it for you.  That decision lies with the management of our dealership at Seffner.  Please feel free to reach out directly to the General Manager, ***********************, at ********************************* , or to the Service Manager, *************************, at ********************************* Phone#  **************, as they are the ones who would be able to best assist you.

  Thank you. 

  Customer response

  07/31/2024

   
  Complaint: 22056739
  
  I am rejecting this response because:   We are getting nothing but the "run-around".  Lazydays likes their brand to reflect a wonderful buying experience and our experience was quite terrible.  It seems that no one is really listening.  I would think that *************************, as an  "Ambassador of Trust", would want to do everything in her power to make this right.  It would be quite wonderful if she would reach out to the people that she suggesting we contact as a call from her would most likely resolve our issue.   Perhaps we could get the seat repaired.   

  If nothing else, please remember that we purchased this RV over 2 years ago and have never been able to use it despite making all the bank payments, insurance payments and storage payments (so as not to lose our spot).  Can anyone imagine buying something and not being able to use it. 

  Please take responsibility and help us....

  Sincerely,
  ***********************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I HIGHLY recommend to not buy from these people! I never write reviews, but this one I absolutely feel the need to. The sales team, service team, the general manager, and finance team are the biggest scam! We purchased a brand new fifth wheel from this location. Of course they were all nice and polite when we purchased the ** that day. Couple months later I called to ask follow up questions as I have never owed an ** before and anyone at this location refused to help me!!!! Just recently, we had an ** technician come service our ** because our slides wouldnt close and I wanted to get it transported because it is still covered under the year warranty (and you cant transport without the slides close, obviously). The ** technician did a thorough check and advised that the slides were installed incorrectly. I called Lazydays to ask about my warranty and how I could go about getting the ** serviced under warranty and looking for information. The first thing this guy told me was, you paid for an ** technician to come out so he should know what to do! Then he proceeded to call me a young lady and completely and utterly disrespect me and hung up the phone. These people are outright jerks that dont care to help people that have purchased from them. I strongly recommend if you are looking for a ** go somewhere else to buy. I would never want someone to have to deal with the disrespect and frustration that I have had from dealing with these people. These people only care about their commission and are not there for the right reasons!!!!! Im sure if corporate saw how they do business they would be out of their jobs!!!! Utterly sickening this company lets them get away with how they treat customers.I still have 3 weeks remaining for my year warranty that my ** is covered for slide repair and I want my warranty to be accepted because I am a customer and I have a right to have repairs when the ** is covered under warranty. They screwed me out of my last warranty!

  Business response

  07/22/2024

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. We have contacted the new management of our Longmont location for assistance.  They confirmed with us that they do not offer mobile technician services and therefore the technician that diagnosed your Unit was not a Lazydays one.  For Lazydays to correctly diagnose and repair your Unit by its technicians, please feel free to schedule to bring it into the dealership at ********, or one of our other Colorado dealerships. Lazydays also has dealerships in ******, **, at *******************************************************, and one in *********, ** at ***************************************,  if they are more convenient for you. The warranty holder, ************************** Services (AGWS) who provide your US *********** Platinum warranty, can also assist with finding authorized repair facilities.  They can be reached at ************** for more information and to assist you.
  If you would like to reach back out to the Longmont dealership, the new General Manager, *****************************, will be able to assist you with scheduling your warranty repairs.  ****************** can be reached at ************************************** or by phone at: **************.
  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I bought a used travel trailer from Lazydays in ******, **. A 2017 Forest River Salem Cruise Lite, length 23', double axle. Purchased on January 19th, 2024. We took our first long trip vacationing in ******** at ********** of the Cherokees in *****, **. In ******** on the interstate (I-240), on the way home, the header that holds the leaf spring for the rear axle broke away from the frame itself. This all occurred on June 7th, 2024 (Friday @ 3:30pm). This incident caused damage to the axle and part of the under carriage, including blowing out the tire. Fortunately I was able to exit off of the interstate and prevent an accident occurring. My insurance company denied coverage due to wear and tear, stress cracks in the area where the damage occurred. I called Lazydays in ******, talking to Art, the sales manager and he basically told me I was on my own, unfortunately.... I was haggling him that Lazydays SOLD me an unstable/lemon unit....... I was past my 30 days after initial purchase, of course....... owners usually don't plan immediate trips within that time frame. Art refused any compensation from their end.So! Basically, Lazydays will sell USED RV's not doing a total safety inspection on the whole unit itself. Trusting them that the unit you purchase is travel worthy and up to specs IS NOT happening.Our first use and we are totally in the hole and out of pocket 100% ($16,400.00)

  Business response

  07/18/2024

  We understand the issues, as outlined by ********************* that occurred on his trip home from ******** back to *******   According to our records, ******************** bought his Unit as an As-Is Unit and as such, was provided every opportunity to have the Unit independently inspected before closing the deal. This is acknowledged by his signing a disclosure that was provided to him in his sales packet.  ******************** turned down the offer to purchase an extended warranty. Lazydays offer no warranties on the Units we sell.  There are many factors that could have caused the tire to blow out and the damage on Mr. ********* return trip, including bad trail roads and potholes.  At the time of their conversation, the Sales Manager at our Tucson dealership, Mr. ******************* advised ******************** that he would have to bring his Unit to their dealership in ******, for them to properly assess and diagnose the damage.  ****************** restates that he is still more than happy to assist ******************** and would still like the opportunity to evaluate the issues with the Unit and discuss repair options. 

  To schedule an appointment for this, ****************** can be reached by email at  ********************************* or via Phone # **************.  
  Lazydays appreciates Mr. ********* business, and hope to continue serving him.

  Customer response

  07/19/2024

   
  Complaint: 22003076
  
  I am rejecting this response because:

  First, I was assured by the salesman, ******************************* that the unit was road worthy, because that was my main concern buying a used unit. ****** assured me that the proper inspections were done to make this statement. I have attached two JPEGs that show you that the frame was extremely rusted where the hanger broke off and separated from the frame itself, which was the actual problem of my tire blowing out due to the hanger rubbing against. 

  Yes! I did buy the unit "as-is", but again was assured the unit was road worthy for it age (2017)...  Not once was I offered an extended warranty or given the right of refusal and I was never given the opportunity, let alone talked about an independent inspection.  I was never given any reason for concerns of an extended warranty because this unit was inspected and checked out okay, again I was told it was ready to go and road worthy. I want to reiterate the JPEGs I have attached that show the stress cracks and rust in the area of failure. My wife and live in ********* in the very driest climate in the country.

  ******************, sales manager.......    never new his last name, Lazydays would never give it to me. It took me literally a week before ****************** would return my calls/messages I kept leaving with the receptionist. Not once did he offer any assistance or concerns on the unit they sold me. All he offered was that he could see if he could get the hourly labor rate down with the service department, that was it. Breaking down in ***, the closest location for Lazydays is in *****, **. ****************** never offered any assistance to get the unit there or otherwise. He was really not concerned about my issues or problems at the time....

  So! This unit was purchased with the mind set that it was road worthy, ready to be on the road for our camping trips. The pictures show otherwise....    I also understand that ******************************* is no longer employed with Lazydays currently. He was my first point of contact originally.

  
  
  Sincerely,
  
  ***************************

  Business response

  07/29/2024

  Thank you for reaching back out to further explain your concerns.  We have attached the signed warranty paperwork for Mr. ********* file, as well as his signed  As-Is agreement advising that the Unit be inspected as soon as possible and that the Buyer will bear the cost of repairs that *** occur. These documents were included in the sales packet that ******************** received.

  We have reached out to our Tucson dealership again who confirmed that if the Unit is brought to them, they are willing to diagnose and assist with Mr. ********* Unit. We apologize that we do not have the authority to offer any monetary compensation and that the management team of the dealership are the points of contact to address any questions about that, or any repairs.  We have already provided ************ contact information, but the dealerships General Manager, *******************, can be contacted via email at ******************************* or by phone at *************. The Service Manager is ********************* and he can be reached at ******************************* or **************.

   We appreciate ************************ business and are confident that the management team will be able to reach a satisfactory result for him. 

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mandatory and I have no recourse with the exception of filing reviews on Lazydays with this incident. Yes, I did refuse an extended warranty, especially when they were wanting an additional $3,000.00 for it. Another example of a business trying to make more money on top of the sale itself. If it allows the ** and Sales Mgr. to sleep better at night with their decision, so be it. I will say that they never offered anything above and beyond than what I signed. How can an RV Travel Trailer break down on it's first major use after being purchased. I have learned a lot from this incident with Lazydays and they way they handled it.......        I was always the one that had to call and follow up. Not once did I get calls back with concerns or offered assistance with help. They more less brushed me under the rug, hoping that I wouldn't call back in.

   

  Anyway! I really hope they sleep better at night. Also! Take a look at Lazydays revenue loses for the past three years. Should tell you something.....
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  WE Bought a 2023 Gulf Stream Conquest on Feb. 9, 2024. After we bought it, we went to pick it up a few days later. That is when the service tech told us that the living room slide out was broke. It did not fully close, which lets the weather in. We were told that they would order the part and call us when it came in. We rook the ** home and return it in about 5 weeks to have it fixed they called that the part was in. Today July 16th and they still have not fixed it. First few weeks it was they were busy and would get to it. After that it was, they received the wrong part. For months it was the wrong part again, again, and again. Finally, around June 7th, they told us they had the correct part. Went in on June 29th, talked to manager ***********************, they said it was fixed but that day it broke again. That is when I asked for refund. We were told he would call corporate and let us know. Two weeks later no call, went in and was told that corporate does not buy back but we could put it on consignment with them to sell it. I called and left a message at corporate but not heard back. We have also spent over $13 ,000 out of our pocket for deposit, license plate, warranty insurance, ******* payments to bank, car insurance.

  Business response

  07/22/2024

  Thank you for bringing this to our attention.  We reached out to the dealership to gain background and information on this Unit. We were informed that ******************** and **************** purchased the used Unit on 2/9/24, and at the time of purchase also bought a *************** Platinum extended warranty, before taking the ** off our lot at ******. The Unit was then later dropped back off mid-March for a slide issue and a slide seal.  The dealership ordered the parts from ***********, unfortunately the shoes for the slide came in wrong. The dealership then reordered the shoes for the slide. The correct shoes came in and Lazydays installed them, then found out that they needed to order a set of slides rails, these had a 2 to 3-week lead time.  Repairs must first be authorized by the independent extended warranty holder, then the parts ordered and shipped out to the dealership. Unfortunately, Lazydays do not have any control over this process,and cannot begin repairs until the parts arrive.  As of 7/16/24 the slides rails were still shipping out to the dealership.  The dealership informed us that they anticipate completing the repairs on this Unit by the end of this month.
  
  ******************* is correct in that he did ask the dealership if they would buy his Unit back but was informed that right now, they are only taking consignments.
  
  We thank Mr. and ********************* for being Lazydays customers and look forward to serving them in the future.

  Customer response

  07/22/2024

   
  Complaint: 21997778
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer response

  07/23/2024

   
  Complaint: 21997778
  
  I am rejecting this response because:

  When we bought this motorhome on Feb. 9 *****, we were not told that there was a problem with the living room slide out not sealing when closed.  We found out days later when we went to pick it up.  That is when the service tech told us of this problem.  We were told that they would order the part and it would be fixed under their warranty.  *********** manager told us to take the motorhome home and she would call us when the part came in. She called us weeks later and we took it back for repair.  It has been there ever since.  It has been 5 months with making payments and the motorhome it not fixed yet.  

   

  There was no reason for them to use the extended warranty we purchased.

  We believe they keep ordering the wrong part or they can't get the correct part.

   

  On June 21st we told the general manager, ***********************, we wanted a refund after they finally had it fixed but it broke again. Not a buy back but refund.

   

  We believe they sold us a defective RV without our knowledge, that should have never been put up for sale.

  We are requesting a full refund and the extra $14,000 we have paid out since purchasing it.

   

  Thank you,

  *********************************, ***************************

  
  
  

  Business response

  07/23/2024

  Thank you for further explaining your concerns.  Per the additional terms and conditions of your Buyer's Order, which is the contract between yourselves and Lazydays, the extended warranty that you purchased is the sole and exclusive remedy for any problems you may have with the Unit.  Lazydays do not warranty the Units we sell.  Therefore, we apologize but the scope of your request for a refund is outside of our control.  The General Manager of Lazydays of Denver at ******, **************, is the authorized person to discuss any form of refund, buy back or compensation relating to his dealership.  Please feel free to reach out directly to ************** via email at ************************************** or via phone at  **************.

  Thank you for being a Lazydays customer, and we hope to continue serving you in the future.

  Customer response

  07/24/2024

   
  Complaint: 21997778
  
  I am rejecting this response because:
  

  I believe we need to go into mediation, as ************** has blocked our last text and has not returned calls.

  Sincerely,
  
  *********************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We purchased a camper trailer from lazy days May 2023. We had some repairs that were needed to be fixed due to poor quality control that would be covered under our warranty that we purchased. We dropped off our camper to Lazy Days in Denver on May 23,2024. As of today 7-7-24 no work has even been completed on our camper. We have been lied to by this company telling us that they had to send some parts in to the manufacture to get approval for repair. However that is false. We were going to just pick up our camper since we are missing out on using it this summer. When we pulled up to the dealership they were already closed but we could see our camper. It was missing the cover for our propane tanks as well as one of our propane tanks. There was never any work order for our cover for or propane tank. Why would this be missing? This is unacceptable. Also a hail storm came through a few weeks back and I called to check on our camper to see if there was any significant damage and they responded with yeah probably . They were supposed to send pictures of any damages and never did. At this point I dont trust having my camper at this facility. I think they are taking parts off of my camper and putting them on others. There could be a lot more underneath that I do not know about. Lazy Days needs to assume this loan and have their camper back!

  Business response

  07/10/2024

  Thank you for bringing this to our attention.  We have spoken with ***************************, the General Manager at our Lazydays of Denver at Aurora dealership. ************** informed us that although the camper was brought in, the manufacturer defects and recalls were written up on a Repair Order, a technician did not get a chance to look at the Unit as yet to verify the repairs needed so no parts were ordered and no work was performed on the camper.  ************** advised he is more than happy to work on the Coyles camper, but he will need the Unit brought back to do so as the customer picked up their camper on 7/6/24 according to our internal records.  ************** may schedule an appointment by contacting ************** directly at ************** or via email at ************************************* or *********************************************************

   We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving ************* in the future.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased ** from LazyDays May 20th, 2024. Both AC were not working and they replaced after we refused to sign agreement. LazyDayz brought the ** to our property and AC would run 2hrs and shut off, we called to have them come out to repair and were told we must bring it to them, granted this is a huge Park Model **, one you setup in a ** part, not one that travels the country. After back and forth they sent someone out and come to find out the mechanic at LD who installed both units did not plug in the defrost electrical plug, so we suffered for 2 weeks on their negligence. Told the mechanic the vents didn't blow cold air, or that you couldn't feel the air moving, he said 53 degree cold was pushing and left. It has now started the raining season in ** and noticed today 6/28/24 water was pouring in the bathroom from the skylight, a huge leak! and there was condensation in the ceiling no where near the vent as I was looking for other leaks, so I reached up there to see where water was coming from and pure ice cold on the ceiling with the condensation dripping, tells me this is the reason we have no air flow from vents, ac tubing lines are damaged and all the ac air is in the ceiling, also there is black mold on ceiling where the condensation is at. Also the Black Tank wont drain has had 4 red bars since we purchased it, we have to use other facilities because of this, drains were completely stopped up with dog hair, lots of dog hair to where water backed up in shower pan onto the floor when we used the washing machine. Awning is is ripped and hanging and outlets in kitchen blow the breaker box when you use any appliance. There are so many issues with this **, and I'm so disappointed that we even purchased at this location. Funny how they fired those 2 mechanics, but never apologized or replaced AC's we had to buy. I would like a refund!

  Business response

  07/01/2024

  Thank you very much for bringing this issue to our attention.We understand the importance of effective communication and apologize if this has been lacking in your recent experience. The General Manager of our Lazydays of Wildwood at The Villages location, *************************, and his team are best equipped to address your concerns and have been made aware of your recent experience. We were further advised that the Service manager of this location, *******************, contacted you on Friday to provide assistance and advised you that in order for the dealership to diagnose and repair the issues, the Unit needs to be brought into their dealership. ************** advised you that ******** no longer offer a mobile technician service, nor pickup and delivery of Units and the Unit would have to be brought in by yourselves or a third-party vendor, upon which the dealership will be able to further assist with your concerns.
  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer response

  07/01/2024

   
  Complaint: 21916604
  
  I am rejecting this response because:
  We are beyond pulling this to dealership. Water has poured through the walls, into the electric panels and poring from thermostat. Breakers are tripping because of all the water in the ** walls. You did sent out a mobile mechanic Friday 6/28 after you lied above. But he even said this ** was not serviced before we purchased it. Nothing on the roof is caulked and AC vents are busted in the ceiling this came from **** the service guy. Now you want to send someone out here today to caulk the roof. The damage is done now, there's water everywhere in walls and gas pouring in the kitchen drawers and mold on ceiling. You sold me a lemon. And you know you did because as I just stated ur sending someone here again. 
  Sincerely,
  
  *********************

  Business response

  07/02/2024

  Thank you for bringing this to our attention again.  We have been in touch with the Service Manager, *******************, this morning who informed us that she and a Lazydays technician did in fact go to **************** Unit yesterday, as a gesture of goodwill as the dealership have ceased mobile service but wanted to be able to assist **************** with her issues, and that the technician repaired the area in question. They provided **************** with a dehumidifier and advised us that the *************** was satisfied with the repair when it was completed, and they left her Unit.  The dealership further advised that if **************** has anymore issues with her Unit, they will be more than happy to address them and the technician, **************** provided his work and personal cell phone information to **************** for her to contact him directly should she need to.
  
  We thank **************** for being a Lazydays customer and appreciate her business. 

  Customer response

  07/07/2024

   
  Complaint: 21916604
  
  I am rejecting this response because:
  

  The above statement that Lazy Days gave their cell for future issues or the fact that we could call anytime if more issues arose and they would be happy to assist us is false.  June 6th we received the typical Florida afternoon thunder storm and after checking the ** we found more water in the cabinets, bathroom floor and thermostat "see pics" and we also found MOLD everywhere even with the humidifier running 24/7 and dumping the container filled with water at least 10 times since it was placed in the **.  I called **** at service and was told ****** was off and she would address the issue with him on Monday. After another ran on Saturday we decided to drive to Lazy Days and the Manager ****** was there, when we were told not till Monday nor did ***************** us to address the issue.  Upon entering the facility ****** was already defensive and stated he was not fixing the unit or replacing the warped doors or mold issues.  My husband tried to show him the photos which he refused to look at and told us campers were not to be lived in, mind you this is a Park Model, basically a single wide with 10ft ceilings, not your typical **.  Which we replied so how long is one allowed to stay in a ** "which made ZERO sense because whether we were staying in it or not it rained" and we were told we didn't spend enough money and only 60k, had we bought a new one this wouldn't have happened.  Well sorry we arent rich enough for ***************, and they knew we would be staying in this ** for 5 weeks while our house was being completed and they recommended this unit in the 1st place and delivered it to **. So we have an ** we financed and is completely ruined with water and mold and we're told, he wouldn't replace it, repair it or anything in between.  Well the conversation got heated at that point since we were told we wasted 60k and were told to leave the store.The issues started with this ** on day 1 and just made our 1st payment and as anyone can see from the pics it is not livable, it is not recreational and it is a total loss. No response that Lazy Days can come back with can justify the mold and water that is in a unit 25 days old and be told sorry but not sorry there is nothing we will do for you.  This is our 3rd run in with ******, he is totally unprofessional and plain rude, and will cuss at you and tell you to your face you are not worthy  because you didn't buy a 100k **.  I have left messages with the President, no reply, have called corporate and no reply from 3 weeks ago. We want a replacement ** or we want a FULL Refund.

  
  Sincerely,
  
  *********************

  Customer response

  07/12/2024

   
  Complaint: 21916604
  
  I am rejecting this response because:

  Update:

  7/11/2024

  We called out a repair company to take a look at the roof since it was still leaking after Lazy Days caulked it.  After reviewing they found that both AC's were just placed in the socket without properly sealing them, 1/2 of dirt and debris was not cleaned up before setting the AC's causing it not to lay flat when torquing them.  See pic of roof with unit removed and all the dirt and top of pic you can see where the water was pouring into the **.

  
  

  I called Lazy Days, and emailed these to ****-service manager and she said she would have to send them to corporate.  I called corporate for the 4th and they put in another Escalation for someone to call me but said the fault would be the responsibility of the store we purchased from.  I told them no one would call me from Wildwood Location, but they said they would send it to ****** & **** to call me. No one called, nor did they answer the email.

  
  

  7/12/2024

  Progressive Insurance came out to inspect the *** they found 95% to 97% moisture/mold in all the walls and floors "see pics of moisture test and mold on walls and cabinets".  After climbing on the roof of the camper, he also noted the AC's faulty repair and stated Progressive would be denying the claim due to neglected repairs done to the AC's by ***************************** and deemed the trailer a total loss.  I emailed these pics and called both stores several times and left several messages with again no response by email, texts' "****'s phone '' or calls.

  
  

  I paid 14K down and owe 501k on a ** that is ruined by *********************************** and not 1 person will speak nor help me resolve this issue. Not to mention it was suggested that I seek medical attention by Adjuster for the mold I have inhaled "not knowing the whole ** is 97%" that has filled my chest, causing difficulty breathing. ****** said the ** was repaired, so we stayed in here longer than we should have.

  
  
  Sincerely,
  
  *********************

  Business response

  07/17/2024

  To date, Lazydays RV have responded to all of ****************' concerns. We have corresponded with ****************, privately and separately, and addressed surrounding circumstances that are outside of Lazydays' control.   

  We thank **************** for being a Lazydays customer. 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 15th 2024 my wife *************************** and I gave a ******* deposit to the Tucson AZ Lazyday RV to hold a 5th wheel for 3 weeks. We were told it was the last one on the lot so a deposit would hold it while we made our final decision. We were also advised to place the deposit on a credit card because a refund would be easier if needed. Within a week I contacted the sales department and advised them we would not be purchasing the unit and would like a refund. For the last 4 weeks I have spoken to 3 employees each telling me they would check on the refund status. I am happy to share all emails and text messages regarding this incident. I am now paying interest charges on my deposit.

  Business response

  06/26/2024

  Thank you for bringing this to our attention. We understand the importance of effective communication and apologize that this was lacking in your recent experience. We immediately contacted our Lazydays of ************************* for assistance, and have just been advised that the ********* Services Manager, ***********************, has reached out to you today to apologize for any inconvenience caused and to advise you that he has processed your refund. 

  We appreciate you allowing us the opportunity to address your concerns, and we hope to serve you in the future. 

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited lazydays to check out motorhomes with a budget of $50k. We were greeted by the manager ****, who passed us off to another gentleman- I fell in love with the last one he showed us, which was of course the most expensive, I decided since it was 100.% brand new and was built more like a house then a trailer I would splurge some of my money for the first time after selling my business. I signed all the paperwork with Lane, I was promised I could drive off a cliff and it would be covered under the warranty I bought. I was told it would be delivered within 3 days, I wouldnt have to lift a finger: boy was that a joke. After I paid IN FULL for the camper and left with nothing but my paperwork and an appointment to have a fifth wheel hitch installed in my truck, I went home to wait. 3 days came and passed no camper -We ended up having to go get it over a week later. Once we were all hooked up and ready to go, **** came to tell us that oh by the way, the sensors in the black tank arent working. We can have someone come to you and fix it within a week (he told my hubby) just send her in a shopping spree, itll be done when she gets back and shell never know. So.. we drove off the lot. A week went by, then 2, then MONTHS with zero response as to what theyll do. They wouldnt let us drop it claiming no parts are available the next response I get from **** was that he quit lazydays because they dont do what they say theyll do. Yea tell me about it. So we visit another closer dealership and they swore up and down theyll make it right for us: the week we were supposed to drop it off, our house burnt to the ground due to an electrical fire. Our dog passed in the fire, we lost everything. Our family torn apart we put this on the back burner. Recently, weve reunited and come back to the land to rebuild. Contacted lazydays to help fix the problem THEY SOLD TO **. But they say no warranty, no help, pay $3000.00. I WILL not pay to fix something they sold us!

  Business response

  06/14/2024

  Thank you for making us aware of these concerns.  The customer purchased their unit at our Monticello dealership in 2022, and took it to our Lazydays of Minneapolis at ****** for the referenced repair in May of 2024. We have spoken with the management at ****** and were informed that the customer had been notified multiple times that there is no factory warranty on their Unit, only the extended warranty which is subject to the warranty holder's authorization for any repairs submitted under their warranty.  Subsequently, the Unit was brought in after the manufacturers warranty expired, and the customer authorized diagnosis and access to submit the repairs for authorization under the extended warranty. Unfortunately, the extended warranty company denied the repair due to their reasoning that their warranty only covered component failure, and they determined this was not component failure and further explained that corrosion is something that indicates the Unit had water leaking that wasnt repaired in a short timeframe. 

  At this juncture, the customer has the option for the dealership to stop "as is" and pick the Unit up, or authorize the dealership to repair the concerns.  For either option, the service repair bill will be due as approved.  The Unit is still at our ****** location pending authorization to move forward with repairs.
  
  To authorize the repairs, or to arrange to pick the Unit up, please reach out directly to the Service Director at ************************ ******, at ******************* or by calling **************.
  
  We appreciate you allowing us the opportunity to address these concerns and we hope to continue serving ****************** in the future. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an 2023 Tellaro 20A on 05/20/2024. It was a brand new RV. However, when I got home, there were a few major problems that dealer did not mention when I took the delivery. ****** did not work (called ******* and told him about the problem). Fresh water sensor did not work (no matter how long I fill up the water, it always says "Empty"), and Reliable battery damaged (fully charge, turn off everything, next day or two days after, battery died). The saleman told me that they did the tests before the delivery. I tried to contact the saleman and requested to talk to the manager. However, the manager never tried to contact me.

  Business response

  06/21/2024

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience at any of our Lazydays locations. We were informed that you purchased your Unit at our Lazydays RV of *********, *************, location and have now taken it to our Lazydays of Denver at ********* location for repairs, where the management team of the ********* location were made aware of your recent experience.  They informed us that your Unit is now in their shop and your warranty parts are ordered.  As soon as the parts are approved by the manufacturer and arrive at the dealership, they will install and repair your Unit.  We hope this resolves your issues.
  
  Thank you for your business and we look forward to serving you in the future.

  Customer response

  06/24/2024

   
  Complaint: 21828905
  
  I am rejecting this response because: I did not spend more than $100k and leave it at the dealer for repair and don't even know when it will be done. That was a fraud. They sold me the defective product. I paid for a brand new RV without any issue. I would not pay more than $100k to buy a defective RV. 
  
  Sincerely,
  
  *************************

  Business response

  07/01/2024

  Thanks for reaching out and letting us know of these concerns.

  We have reviewed the complaint and received confirmation from Lazydays of Denver at ********* location that they have been in communication with the customer, specifically that ******************, the *************** Service Advisor of that location, has updated him on the status of his parts and repairs. We would suggest the customer continue to communicate directly with Lazydays at *********. ****************** can be reached via text or phone at **************, or via email at ******************************************************  

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer response

  07/01/2024

   
  Complaint: 21828905
  
  I am rejecting this response because: First, I did not spend almost $100k ($175k after 20 years finance) to buy a defective motorhome.

  Second, I brought the ** to the dealership on 06/10/2024. I heard nothing from them so I had to make calls to find out. Called service department in ********, Denver and left message for service advisor and never got call back. Then, I had to call the service department home office in *******. After telling them what was going on, they were able to get a hold of service advisor in ********. He told me that they were submitting the warranty paperworks and let me know by Monday. However, they did not contact me at all after one week. I called back, left message and got no response. I called home office service department and they could not get a hold of *************************** as well. 

  On 06/28/2024, I called *********************************** and they told me that Lazydays submitted only the faucet and the parts for the pop bunk bed on 06/26/2024. There was no information about the fridge. On 06/28/2024, ***** (service advisor) finally sent me a text message said that ********** Coach approved the warrant for the faucet and the parts to fix bunk bed (which I already knew from TMC). I asked him what about the fridge. I told him that TMC did not receive anything for the fridge. He went back check and told me that they misplaced the paperwork and need to resubmit. He said "its tough when we have to rectify other dealerships mistakes." Actually, it was not a mistake. It was a fraud to sell a defective motorhome to customer. I bought a brand new motorhome. I supose to be enjoyed with family vacation family on the motorhome instead of the frustration of dealing with all trouble.

  Sincerely,
  
  *************************

  Business response

  07/08/2024

   By way of an update on ************************ Unit, we would like to provide the following information:

   

  The Unit has had manufacturing defects that needed repair.  Upon diagnosis, Lazydays escalated these issues to the manufacturer to allow them the reasonable opportunity to repair the issues under their warranty, as it is the manufacturer that designed, built, and warrantied the vehicle.  At this point Lazydays must wait for the manufacturer to approve the parts and repairs.  Sometimes this is done very quickly in a day or two, but sometimes we are waiting a week or two just for manufacturer approval. We must then order the parts and wait for them to be shipped, which causes further delay. Unfortunately, Lazydays do not have any control over this process and therefore cannot begin repairs immediately. These factors have added to the timeline for completion of ****************** Unit.

   

  The fridge and all other repairs have a promised completion date of 7/12/24, per the Repair Order (attached). ***************************** further adds that he has updated the customer via text messages.

   

  Please let me know if you need anything further from us.

   

  Thank you.

  Customer response

  07/15/2024

   
  Complaint: 21828905
  
  I am rejecting this response because: First, they lied to me that they completed all the tests. I bought a brand new RV. They sold a defective RV to me. I would not buy it if they told me all the problems. I did not spend $175,521 (after 20 finance) and brought it in for warranty.

  Second, another lie from them. I texted the dealer and they never got back to me. Today is 07/15/2024, I texted Check again and got no response at all. Nothing is finished at this moment.

  
  Sincerely,
  
  *************************

  Business response

  07/17/2024

  Thank you for bringing this to our attention again.  In order to gather more information as to update ******************, we reached out to the General Manager of the dealership at *********, ***  He advised us that he has spoken to **************** today, who is going to come pick up his camper and use it while the dealership wait for the fridge to arrive (approx. 4 weeks).Then they will schedule him to bring the unit back to install the fridge.

  Should **************** have any further issues, he may reach out to the General Manager, *********************, directly at P: **************, who he will be more than happy to assist.

  We thank **************** for continuing to be a Lazydays customer. 

  Customer response

  07/31/2024

   
  Complaint: 21828905
  
  I am rejecting this response because:

  I had never had a chance to talk to the General Manager or he called me at all.  Recently I spoke to *** (he is a *******) about the motorhome. Last time I told him that I would come to pick up the motorhome so I could use it during the waiting period for the bridge. However, there was a big problem. The engine was totally shut down. I was there for about two hours waiting for them to find out the problem. They tried many different options however the motorhome would not start. The person who had the access to the test machine was not there, so *** told me that they would run the test and update me tomorrow.

  
  

  Next day, *** called me and told me that when they put the machine in to test, there were more than 20 error codes. They were setting up with Dodge/Ram to find out. I waited and sent a text message to get the update. They texted back and said the earliest would be on 08/13/2024. I'm crossing my fingers.

  
  

  I spent more than $175k for a brand new motorhome and now one problem after another. There was a fraud from the dealership who sold the defective motorhome to me when they charged me as a brand new. 

  
  
  Sincerely,
  
  *************************

  Business response

  08/01/2024

  Thank you for giving us the opportunity to address ****************** additional concerns.  Firstly, we sincerely apologize that the appointment with *****/Chrysler is far out, we would have welcomed a sooner appointment to get the engine issues resolved, but unfortunately their calendar is out of our control.  When **************** purchased his Unit from our Lazydays of Nashville dealership we were unaware that any manufacturer defects would occur, however our ********** ** dealership is doing everything they can to resolve the issues under the manufacturers warranty, as it is the manufacturer that designed and built the Unit. 

  We appreciate ***************************, and the Johnstown dealership will continue to update him on the status of his Unit. 

  Customer response

  08/01/2024

   
  Complaint: 21828905
  
  I am rejecting this response because: I understood that the problem was from Lazydays RV in *********. I'm filling this complaint against the Lazydays RV in *********. They was the one who sold the defective motorhome to me. Is it possible to redirect this complaint to the BBB in *********? Thanks
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2023 Coachmen Encore - Last 8 VIN (N0A06682) Purchase Date: 6/27/2023 Since our purchase in June 2023, our RV has been in our possession and usable for two months. It has been in for service for the remaining time with delays getting into bays for service or awaiting warranty approvals. Prior to us taking ownership of this RV a recall was replaced and we were told that they were installing a soft start for our AC units. This was never completed and was never documented to the manufacture Forest River. List of issues: Duals ACs cannot be used at the same time while on generator only or while driving. We have been told this can be corrected with soft starts but that those are not standard and will not be completed through warranty. Will also not look into replacing generator for more powerful unit that could run both at same time. Leaking water in coach and under coach in storage compartments. This was stated to be cracks in the sealants, replaced but there is a continued leak issue - now thought to be the gray water tank. Still awaiting approval from warranty. Had to have motor replaced for awning. Backup and side view cameras do not work automatically, and will cut in and out when driving over bumps. There is water damage, countless issues and it has been in service longer than we've had it in our procession for use. We brought our RV into service 3/22 (Lazy Days RV Denver) Still no resolution. We are also unable to get into contact with anyone that this location. Their operator has sent email requests for call backs to the service department and the ** with no resolution. Forest River also stated that they have requested call updates to us and we have still not heard anything. In service for 68 days total at this point. I would like to request reimbursement for monthly fees while in service up to this point and buy back of this faulty RV - Additional BBB complaint #********

  Business response

  06/10/2024

  Thank you for bringing this to our attention.  We have been in contact with the management at our Lazydays of Denver at Aurora dealership. The new General Manager of that dealership, ***************************, has advised us that the ** is on their lot right now.  They have their Sr.Technician, with over 35 plus years experience in the ** world, scheduled to go in the bay with the Unit on 6-11-24.    The technician will be addressing all issues at that time, including the cameras and the leaking water.  If the generator problem cannot be fixed on this date, they have already reserved a future appointment slot on 6-17-24, to have it looked at in more depth.  We were further advised that the soft start may be just a simple fix with the generator. However, as the Warranty will not cover the soft start, the dealership is willing to cover the cost of repair for that issue, if necessary.  If you have any further questions or concerns,please reach out directly to ************** at ************************************************
  
  Lazydays thanks you for your business and hopes to continue serving you in the future.

  Customer response

  06/20/2024

   
  Complaint: 21775002

  I am rejecting this response because:
  My RV has been at this location and in their possession for over 80days this time around.  I am not confident in them being able to find, correct, or even keep us updated on what is going on with our RV.  We are currently 7days away from our 1year **** on owning this RV.  With the amount of issues that are still pending, what is to say that there wont be issues down the road that fall outside of our warranty and purchased extended warranty that we would then have to pay out of pocket.  We have been given the run around, lied to, completely blown off since we've purchased this unit. I was sold a faulty RV, promised timelines that were not upheld, and told service was completed on items that were not. As soon as I was out the door the customer service has been non existent.  The only outcome I am interested in is buy back and reimbursement of payments of this until to date. Our contract from this RV was for a unit in working condition and brand new and that is not the case. 

   Sincerely,
  ***************************

  Business response

  06/26/2024

  We apologize that your experience continues to be unsatisfactory. We have reached out again to the General Manager of the dealership, ***********************, and made him aware of your continued dissatisfaction.  ************** advised us that all repairs have been completed, except for  the generator.   As to any form of compensation, that decision is the General Manager of the dealerships as he is best equipped to address your concerns.  We have requested that ************** contact you and update you on your Unit, and discuss how he can further assist.

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

  Customer response

  07/02/2024

   
  Complaint: 21775002
  
  I am rejecting this response because:
  We have still not received any updates. Anytime I call for an update the service department tells me that they "need to check on it" and will call me back. Then I do not hear back from them. 

  Is there a direct contact number for the general manager? I am still getting the run around, and at this point they have had my unit for over 90days. It's flat out unacceptable. 

  
  Sincerely,
  
  ***************************

  Business response

  07/16/2024

  Thank you very much for bringing this to our attention.We understand the importance of effective communication and apologize that has been lacking in your recent experience. We have contacted management of the dealership of our Aurora location again for assistance. The General Manager of this dealership, ***************************, informed us that the generator is fixed and now working. He further advises your Unit will be ready for pick up on 7-24-24, after the holding tank installation is completed. 

  For your file, the General Manager can be reached by email at ************************************************,or phone: *************.  Please feel free to reach out to him directly should you need anything further.
  
  Thank you for being a Lazydays customer, and we hope to continue serving you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩