Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays RV of Vancouver

  1986 Atlantic Ave Woodland, WA 98674

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Elkhart

  1301 E Sanford School Rd Elkhart, IN 46514-5891

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped off our unit for seal leak repairs on 9/24, as its our full-time home. Due to Hurricane ******, our solar system was damaged, preventing us from retrieving our belongings. We trusted LazyDays to handle our property with care. On 10/25, we visited and discovered our keys had been left unsecured outside the unit. Service coordinator ******* provided updates, mostly citing part delays. By mid-December, we were assured repairs would be done by the end of the month. On 12/27, we were told all repairs were complete. When we arrived on 12/28, no repairs had been done, and over $3,000 worth of our belongingsincluding a 65 TV, gaming consoles, and laptopshad been stolen from private storage areas. LazyDays admitted similar incidents had happened before and revealed major security lapses, including no working cameras and a practice of leaving keys on trailers. **** was contacted, but LazyDays provided no real solutions, leaving us without our home for over three months. On 1/8/25, we were informed a LazyDays employee had been arrested for the theft. On 1/31/25, we were told our unit was repaired, but during our walkthrough, we found two stolen purses returned to the closet. Despite requesting management to secure our keys, it was clear the thief may have still had access. The leak we initially reported was still there. The service manager admitted the original technician falsely claimed the repairs were done. Two new technicians confirmed the seals had never been replaced. On 2/12/25, we checked on the unit and were frustrated they were still identifying the leak, despite us pointing it out earlier. That evening, ******* informed us they had finally located itonly to discover floor damage that could have been avoided had LazyDays addressed it in September. Finally, on 2/21, we picked up our unit. The unit has interior damage now, but we will not be returning to LazyDays, we will be hiring a mobile mechanic go forward with any and all repairs.

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to address this complaint, and we apologize that this situation even occurred. We reached out to the dealership and were advised by their Service Manager, Mr. ***** *******, that he met with you numerous times until everything was repaired. ******* was is in constant contact, as well. Mr. ******* explained that the keys are put in the water heater door ,and locked, because we do not have the capabilities to store keys for all of the RVs that come in for service and porters/techs need immediate access to be able to do their jobs. When the reported items were stolen, the Unit was then completely locked up and Mr. ******* held the keys until authority was given for work to continue.  Mr. ******* also explained the need to make a police report even though our security responded and that your RV should be emptied, but you informed him that you had nowhere to store your belongings. 

  The terms and conditions of every Repair Order/invoice state:

  7.DAMAGE/PERSONAL ARTICLES. Customer agrees and acknowledges that customer's vehicle will be stored outside when it is not being repaired or serviced.Lazydays will not be responsible for any damage caused by floods, tornadoes,hurricanes, hailstorms, or any other weather event. Customer shall not be entitled to recover any consequential or incidental damages, including but not limited to, loss of use, lost profits, lost income, etc. Customer agrees to remove any and all personal items, firearms and ammunition from the unit. Your refrigerator and freezer must also be emptied as we cannot guarantee electrical access for your RV. Lazydays will not be responsible for the loss or theft of items left in your vehicle while being serviced.

  The signed copy acknowledging same, is attached.

  There was a bad diagnosis at the end of the visit, but the dealership reassigned that issue to another technician and it was completed. The only interior damage and floor repair Lazydays addressed was caused by an extra heavy, oversized mattress that was in the slide area, and the dealership informed you that that was causing the problem.

  Lazydays appreciates your business, and should you wish to return we will be more than happy to address any future issues.

   
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23019221
  
  I am rejecting this response because: while we signed a document and have come to an agreement the company, LazyDays, is not responsible for lost or stolen damage. They are responsible for the continuous lack of repair. The issue was pointed out day of delivery in September 2024. Every vist beyond we were told they can not identify, or have fixed the issue when I fact, and was confirmed by other employees, that nothing was corrected. The continuous lack of accountability, empty promises, and poor workmanship. It took 5 months to "correct" , but as soon as there were damages due to the negligence and blatant disregard to the issue at hand, it was a marvelous revelation when the work was completed in a week! Also, let's not overlook that the original technician from the start, was simply not doing anything he had stated to be doing, and we requested a new technician be assigned and we were assured that would be done. To only find out that same technician was still working on the unit and things still were not getting completed. It took two technicians who had never seen our unit 10 minutes to locate, and come up with a solution to fix this ongoing issue, and only then did it get reassigned and was fixed in a timely manner. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/17/2025

  We have passed your rejection on to the dealership. We can only apologize for your experience and hope that you could give us another chance in the future, so that we may restore your confidence in us.

   

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is yet to be completed, i will be awaiting a response from the dealership. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a new Winnebago motorhome from Lazydays ********* in August 2024. Multiple problems such as slider not retracting, electrical failure, roof leaks, refrigerator not working, status panel failure, sinks leaks. And significant rust on the undercarriage as if it was in a flood per the local service advisor. The dealership has been no help. Unable to get it serviced in ******,******* so drove it 1700 back to the ***************** in *********** **** where it is now being repaired. This trip cost me $3,000. The factory directed by back to the Las Vegas dealer Lazydays for reimbursement. No response.

  Business Response

  Date: 02/07/2025

  Thank you for making us aware of these concerns. We reached out to our ********* and Tucson dealerships and were advised that the General Manager of the Las Vegas dealership, Mr. **** *****, has communicated with the customer multiple times,as evidenced by emails. It is correct that our Tucson dealership was not able to repair the Unit, although they assisted as much as they could, and as the failed items were design flaws on the manufacturing side they were covered under the manufacturers warranty. Therefore, the customer decided to drive it back to the ********* factory to be repaired.  Around this time the customer asked Mr. ***** for a trade, as he had decided the Unit was too big , and wanted a Winnebago View RV instead. Mr. ***** was initially open to this, but unfortunately the parties were not able to come to an agreeable figure. The customer then discovered rust on the undercarriage and was advised to address that with the Chassis manufacturer, ****, instead, at the end of January 2025, he demanded our dealership pay him and take the Unit. When they declined the customer informed the General Manager that he had filed complaints with various regulatory agencies,at which time all communication ceased at the beginning of this month.

  
  We are not aware of any agreement with Winnebago to reimburse this customer for travel expenses to their factory.
  

  Thank you for the opportunity to address this matter.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22888887
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, ****** **** brought her **** ******* 20A ** to Lazydays RV of Denver at ********* for repairs. Despite being told the ** would be inspected within two weeks, it was not even evaluated until a month and a half later. Over the course of several months, there was a complete lack of consistent communication, with four different service advisors handling the case. In July 2024, ****** explicitly informed Lazydays that no repairs were authorized on the **'s Sky ***** as she was pursuing a full replacement through the manufacturer, *******. However, Lazydays proceeded with unauthorized repairs to address cracks in the Sky **** without her approval.Repeated requests for updates on the pushback with ******* went unanswered, and ****** only discovered on January 31, 2025, that work on the Sky **** had already been conducted. Lazydays also transported the ** to an external dealer for wiring repairs caused by rodent damage while the ** was on their property, again without prior authorization.During this time, ****** incurred significant financial burdens, including loan payments of $634.57 and insurance premiums of $84.43 per month, as well as $1,122.03 in expenses to rent an ** for a planned event in September 2024.Lazydays' actionsincluding unauthorized repairs, delays in service, and failure to communicatehave caused severe financial and emotional distress, prompting ****** to file a formal complaint with the Colorado State Attorney General.

  Business Response

  Date: 02/10/2025

  Thank you for reaching out to us regarding your Unit. we spoke with the management at our ********* dealership and were informed that unfortunately, the local weather had held up parts and access to the dealership, and the dealership were prevented from completing the Unit as planned. However, as soon as the weather permitted, the manufacturer of the Unit sent a technician to the dealership to inspect and diagnose the Unit. The **** technician found other manufacturing issues and expedited the parts. Those parts were installed and our technician qc'd the Unit again and found the awning still not working as designed.  A new control board for the awning was reordered and as soon as it is received we will install it as a priority.  All other repairs are completed.

  We sincerely apologize for the delay.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22883381
  
  I am rejecting this response because: The original letter was cut off. Lazy Days needs to respond to all of the issues listed out in this email. Apologies are not enough here. We have lost thousands of dollars due to the negligence. Additionally, they are continuing work on the sky bunk despite my constant reminders that this needs to be pushed back on ******* to have a full replacement. I finally receieved a call from them on 1/19/25 however the person I spoke with had no idea about the push back we were requesting. I had to remind this person we have been demanding this since July! This is from ****** representive, ******** **** "I talked with the dealership, and this was a TSB/RECALL by ******* for this cracking issue with the sky bunk. And I told them ******* needs to be involved with the issues at hand because of this being the second time we/dealership will be trying to repair this. We are all in agreement that we should be involved with ******* on how we need to proceed. Again, I am sorry that this is still going on and im trying to do everything I can on **** behalf to help you."
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/23/2025

  Dear Ms. ***************** style="font-size: 0.875rem;">We have been regularly communicating with the manufacturer of the Unit, **************** (TMC), regarding the outstanding defects and repairs for your 2022 TMC Tellaro and follow their directives on how to resolve them. As you know, your Unit is under warranty and therefore we must wait for ****s authorization to order parts and to repair warranty items.

  Regarding the Skybunk, aka **** Pop Top (TSB #***-002-2023). We initially repaired the Pop Top as it was a manufacturer recall item, we followed their instructions to keep the Unit as designed, and under warranty. However, more cracks appeared in it. On Friday, February 21 we were advised, by *******, that the **** Pop Top cannot be replaced as the way the system is adhered to the roof, it is installed with the design that it is not supposed to come off as removing it will cause the roof to ripple, affecting the structural integrity. ******* sent our Service Manager a technical service bulletin to us for the structural enhancement and advised us that the solution is to drill and fill the cracks.

  
  We are now at a standstill with the **** Pop Top as we know you do not wish it to be repaired again. If you would like it repaired, please reach out to our ********************* or to the **** representative you have been in contact with.

  Sincerely.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 05/22 for $178,000. Upon pickup, Sales *** said the van I test drove was sold but he had this other one that was much like it. After taking that othe van, I immediately sought repair from dealer due to reoccurring electrical problems. Chassis battery was replaced 4 times during the first year. Dealer replaced hardware while attempting to fix the flickerig ceiling fixtures and drilled holes in roof causing leaks. Dealer refused to repair the damage they caused and subsequently blocked my emails and calls. Van was in and out of shop for five months in ****** (10/22-02/23) before dealer sent me to ******* to Tiffin manufacturer on my dime. Tiffin could not remedy the problem and blamed ******** (been to over 12). ************* blames upfitter. Dealer takes no responsibilityl. Currently, the chassis battery dies frequently, flood lights are always on, solar panels have never worked, second alternator and HVAC system stopped working, interior lights continue to flicker and the Volta battery turns off at random and only charges when plugged in occasionally when it doesn't melt the plug. When last sought help from Lazydays Manager *** ******, he told me the Service Manager had since been fired, he did not take responsibility for problems nor help to fix them and he threatened to call security if I didn't get off the property. I left defeated and feeling hopeless and have been suffering since.

  Business Response

  Date: 02/04/2025

  Thank you for letting us know of these concerns, while we understand the importance of effective communication and apologize if this was lacking in your experience, per our records you were last in contact with any of our dealerships in September 2023, which is now over a year and a half ago. We apologize that we were unable to assist with your Unit, but Lazydays Buyers Order, which is the contract between yourself and Lazydays, explains the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturer that designed, built, and warranted the vehicle. Lazydays do not offer any warranties on the Units we sell.  Please reach back out to he manufacturer if you are still having issues with your Unit.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22855001
  
  I am rejecting this response because:

  I reported electrical problems as soon as a week from purchase. I was told the outside outle usually doesn't work, that I must be drivibthe van wrong, too slow, too fast, not lon enough and that's why it didn't charge. I was blamed for the problems. And then to fix the lights flickerig(which they still do) Lazydays replaced the puck lights that now leak and are causing severe damage. I brought his attention to the dealership. When we went to the location and asked for help, *** ****** asked why I waited so long. I told him that it must've take time to sleep through but I let them know ASAP. Rather than acknowledge the problem or show compassion, he kicked me off the property and then blocked my emails and calls. That may be why we haven't communicated. He made it so we can't. Please see emails attached. I also have texts from the service manager during the time the van was in the shop. I've been told the problem was someone else's, either Tiffins or Mercedes or Lazydays' but no one took responsibility and then the warrant ran out and everyone is like "reckon it's your fault". If they would have fixed the problems when asked, warrant wouldn't have been an issue. 

  Please. Help. This is an injustice.

  Sincerely,
  
  *** ****

  Business Response

  Date: 02/11/2025

  Thank you for response.  The Buyers Order, that you signed before accepting delivery of the Unit, is the contract between yourself and Lazydays.  This contract describes the rights and responsibilities of the parties in case any concerns arise.  Per, the contracts terms and conditions, the remedy for any problems with the Unit is to repair the issues under the manufacturers warranty as it is the manufacturers that designed,built, and warrantied the Unit. In your email attachments it seems that one of our employees was trying to assist you when you warranty was valid, but the last email threads were, again, in 2023.  At this juncture you would have to take your Unit to a ************** Center as we do not have any dealerships in **********,I am not sure of your exact location in **, but the closet Lazydays service center would most likely be in *********. It appears that the Tiffin **** did suggest some service centers for you in October of 2023, I am not sure if they worked out but the following is a link to ************** Center locations nationwide: ************************************************************************* you are continuing to have multiple manufacturing defects and issues, then the relevant manufacturer would be the best place to contact to assist you with those.
  
  Sincerely,

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5th wheel camper in July 2024. I didnt realize until after picking up the camper that they had snuck in a $20,000.00 warranty that I had not agreed to. I contacted them and signed a cancellation document on July 23. It took them until December to finalize the cancellation and did not refund the entire $20,000.00, it was a little over a $1000.00 dollars short and I am also out about $600.00 dollars in interest during this period. I have asked for a phone number for someone in their headquarters and they have told me there is no phone? The person that added the warranty and that canceled it are no longer with the dealership and they seem to be unwilling to take any responsibility for her actions as their representative and employee.

  Business Response

  Date: 02/01/2025

  Thank you for bringing this matter to our attention. We have spoken with the dealership at **************, **. The management advised that Mr. ********* was aware that he bought the warranty, as he signed the purchase agreement (attached). Additionally, he has spoken to the dealerships ****************** Manager on numerous occasions and has been explained that 95% remaining on the warranty (from the date of purchase), minus the $50.00 cancellation fee would equal out to the $18,972, therefore the figures are correct.
  

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22834150
  
  I am rejecting this response because: At no time during the purchase of our camper did I agree to a $********* warranty. As soon as I realized that they had added it to my purchase I requested a refund. The employee that added it to our purchase and that signed the cancellation is no longer employed by *********. I have explained this on many occasions in my visits to the dealership. It took them 5- months and multiple calls and visits for them to follow through with the cancellation of a product that I never requested. I have asked for a phone number of the person in charge at their headquarters so that I could have a conversation with them directly but was informed that there is no phone number. I have paid interest on $ ********* for 5- months and on top of that I didnt receive a full refund and I am being charged a cancellation fee. 
  I thought that I was working with a reputable and trustworthy company but have since become very skeptical of that. 

  Sincerely,

  
  ***** *********

  Business Response

  Date: 02/07/2025

  Dear Mr. ******************** attachments to our prior response were the contract documents from the time of purchase; the signed Warranty agreement and the signed Buyers Order, both clearly show the amount of the warranty. However, if you would like to speak to the ****************** Manager at the dealership again, please contact ****** ****** at **************. Alternatively, the General Manager, *** ***** can be reached at ************** and will be more than happy to assist.

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty in Jan./2021 for 60 months on a Forest River Wolf Pack toy hauler. We traded this ** in in October of 2024. The contract reads we are entitled to a refund if we trade the ** in and to contact the sellers, who in turn will process the refund for the remaining 15 months of the warranty. I've sent 3 letters and left 8 messages with the LazyDays to no avail. This is now 10 weeks later and is still can't get any satisfaction of even a return phone call, let alone money for the remainder of the warranty.

  Business Response

  Date: 12/20/2024

  Good afternoon,

  Thank you for making us aware of the issues you have had trying to cancel your warranty. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. Please find attached the warranty cancellation form, as well as a copy of your extended warranty. We would suggest emailing it to the attention of the General Manager, ***** ******* at ************************************** as well as the **************** Advisor, ******* ********* at ***********************************************************

  If you have any future questions or concerns Ms. ******* can be reached by phone at ************..

  Thank you for being a Lazydays customer and we look forward to serving you in the future.

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I have conflicting answers. I talked to the finance manager yesterday (12/20) who informed me my policy was canceled "sometime" the end of November, but couldn't give me an exact date. Now I receive forms from LazyDays to fill out (the attached). I've never been made aware of anything that we have to fill out and I'm hesitant to close out this case because of it.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/23/2024

  Good evening,

  We were unaware at the time of responding, that the customer had spoken with the dealership the same day, we sent the forms to provide a "self-help" method of cancellation as the customer's original complaint involved a lack of communication. We have since spoken with the dealership and they informed us that they are handling this matter, and in fact the refund was already requested on October 12th, and they have followed up on it. The customer should receive their refund soon.

  Thank you.

  Customer Answer

  Date: 12/28/2024

   
  Complaint: 22707306
  
  I am rejecting this response because: I'd like to keep this complaint active only because: Their answer said the refund was processed Oct. 12th, but the finance director (******) told me it was processed sometime "the end of November".  I'm sorry, but I don't believe they're communicating properly, nor am I sure they've really processed it. Once I receive a check, I'll believe it!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/05/2025

  Good evening,

  We reached out to the General manager of our Ramsey, ** dealership for an update on the warranty cancellations. She advised that Ms. ******** requested the refund for her warranties, on October 12th, and after processing internally the paperwork was sent to the warranty company. Ms. ******** also spoke with ***** ****** at our dealership as to an *** on the refund. Refunds generally take a minimum of 6 weeks to be processed and received, but at this time of year it may take the warranty company longer.

  We apologize, but as we are not the warranty holder, the refund turnaround time is out of our control. Ms. ******** may contact ***** ****** at the dealership again, if she has not received it yet, at ************************************** or by phone at ************.  *************************** or the co-owner Mr. ******** may reach out to the warranty company directly. Their contact information is on the forms previously provided.

  Thank you.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, my wife and I purchased a 21 Riverstone 391 from Lazy Days in Tampa, **. The ** cost $69,000, and we added a $7,000 extended warranty, bringing the total to $88,000 after all the other recommended warranties and coverage. We were assured this warranty would cover potential repairs, including "normal wear and tear," and help maintain the **s resale value. After obtaining repair quotes for normal wear and tear, we discovered none of the repairs are covered under the extended warranty. This contradicts the Lazy Days salesperson's statement: "If you punch a hole in the wall, thats not covered, but normal wear and tear is." We were not given a detailed explanation or exclusions at the time of purchase, leaving us misinformed about the warrantys actual scope. Lazy Days refuses to purchase the ** unless repairs are completed and will not buy if we are upside down on the loan. These conditions were never disclosed during the sales process. We were led to believe reselling to Lazy Days would be a straightforward process, that has not been the case. We were living in the ** with our three children while my wife worked as a travel nurse. Due to a family illness and relocation, we recently moved into a rental home, adding significant expenses. Now we are unable to afford the ** loan, insurance, repair costs, and rental expenses simultaneously, putting our financial stability and credit at risk. The ** is currently at ***************, ** location, which is being sold and will soon operate under new management. The uncertainty about this transition, combined with freezing temperatures that could cause further damage to the **, makes resolving this issue even more urgent. We feel misled about the extended warrantys validity and resale assurances, which have left us in an impossible financial and logistical situation. Investigate the warranty denial and work with the provider to approve the claims, or purchase the ** as-is or help cover repair costs for resale.

  Business Response

  Date: 12/20/2024

  Thank you for bringing this to our attention. We reached out to both our ******* dealership and our dealership at **************, where the Unit is currently at. The Service Manager of our Council Bluffs dealership, Mr. ******* ******,advised that they put further repairs to this Unit on hold at the customers request, because they were informed that they wanted to sell it, and therefore did not want to invest any more money into repairs. There is still some insurance and retail work that needs to be done, as well as a few small items that the extended warranty will cover, but they are very minimal.  ********* reached out to the customer again this week, who gave permission to go ahead with the items that their extended warranty is going to cover.  There are a handful of other things that need more diagnosis before the dealership will know if those items will be covered under the extended warranty, however, the customer declined going any further with diagnosis. 
  Lazydays offer no warranties for any of the Units we sell, either used or new, and have no input to the approval or denial of extended warranty claims. Additionally, after doing a walkthrough of the Unit, and before purchasing it, the customer signed an As Is Dealer Warranty Disclaimer, which is attached to this response along with the copies of the warranties that the customer signed.
  At this time, ********************** are not purchasing any used Units, but the dealership is willing to assist the customer with any diagnosis or repairs they would like them to perform. If the customer wishes to discuss this further they are best served contacting Mr. ******* ****** at ***************************************  or by phone: **************.
  Thank you for being a Lazydays customer and we hope to continue serving you in the future.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22687098
  

  I am rejecting Lazydays' response as it fails to address the core issues of this complaint. Below are my reasons for rejection and a brief rebuttal to their claims:
  
  1. Misrepresentation of Extended Warranty
  Lazydays sold us an extended warranty under the impression it would provide comprehensive coverage for our vehicle. Their sales associate misrepresented the warrantys limitations, which is a direct result of poor training on their part.
  Florida Statute 501.976(6) requires dealers to fully and conspicuously disclose all warranty terms, obligations, and limitations, which was not done in this case.
  Lazydays defense that the warranty is third-party does not absolve them of responsibility, as they facilitated the sale of this product and set the expectations during the transaction.
  
  2. Lack of Timely Repairs
  We requested repairs for window issues within 30 days of purchase, which were ignored and never addressed by Lazydays Corporate or their dealership staff.
  While Lazydays states we halted further diagnostics, this was due to their poor communication and unwillingness to address issues promptly. This delay left us with unresolved problems covered under the extended warranty.
  
  3. Misuse of "As Is" Disclaimer
  Lazydays is relying on the "As Is" disclaimer to shield themselves from accountability. This is misleading and does not negate their obligation to:
  Disclose all known issues with the unit at the time of sale, window latches and the faulty back door lock were not noted.
  Address misrepresentations made during the sales process.
  The disclaimer cannot be used as a blanket excuse to avoid responsibility, especially when issues arose shortly after the sale and were met with inadequate support.
  
  4. Misrepresentation of Buy-Back Policy
  We were also misled about Lazydays' willingness to buy back the vehicle. We were never told of a time where Lazydays halts purchasing and now we are stuck in a situation where it would need to be transported to another location with a seperate company on our dime. This is not an acceptable or honest business practice.
  
  Requested Resolution:
  A commitment from Lazydays to complete all outstanding repairs covered by the extended warranty without further delays.
  Cover shipping costs for items. (oddly not under warranty as well)
  A review of Lazydays' practices to ensure customers receive honest, transparent communication about warranty products in the future.
  Discussions on a buy back option directly from Lazydays or pay for a transport to another location that offers to buy it.
  
  
  I am open to working with Lazydays to resolve this fairly, but their current response does not adequately address their role in this situation. I request further review of this matter.
  Thank you for your time and assistance.
  
  Sincerely,
  ***** ********

  Business Response

  Date: 12/27/2024

  Thank you for reaching out to us again. The dealership has advised that warranty is covering some issues that the customer is having, and those repairs are completed and the Unit is ready for pickup. However, they cannot commit to repairing anything further without being allowed diagnosis.

  As previously advised, the dealership's Service Manager is the person with the most knowledge of this Unit and its repairs, and so we recommend reaching out to him to try and resolve any outstanding repairs.

  Thank you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lazy Days lives up to their namecomplete negligence and zero communication.On 8/2, I brought my ** in for several issues:Safety inspection Oil **************** lube Fridge not working Slide malfunctioning Dash A/C stuck on defrost I was assured by *****, the service advisor, it would be ready by 8/16 for my trip. I started calling on 8/9 for updates, leaving messages for the service department, service manager, and regional manager. No one returned my calls. Frustrated, I showed up on 8/13. ***** claimed the work was complete but never contacted me to review the repairs or costs before proceeding. While upset, I reluctantly paid and took my ** home.The next morning when doing my pre-trip inspection, I discovered:A gasoline smell in my ** garage which caused me to look further into the repairs Lazy Days completed.What I found was beyond pathetic.Sway bar links hanging loose (a major safety hazard!)Chassis lube not done despite being charged for it Tech notes on invoice "needed sway bar repairs" were never communicated to me After days of unanswered calls, I canceled my vacation and finally reached the regional manager, who promised the service manager would call me the next day. That call came four days later. I returned the ** and added new issues to be addressed:Propane leak Water leak Generator not working Once again, I was met with silence. I had to show up in person to get updates. When I picked it up, I discovered:They double-charged me for repairs from the first visit Dash A/C was still not fixed Slide issue remained unresolved Propane leak persisted Generator issue was ignored Water leak continues. no change Ultimately, I had to fix the dangerous sway bar links myself. Lazy Days negligence and lack of communication not only ruined my vacation but also put my family's safety at risk. Their service is beyond unprofessionalit's reckless.Avoid them at all costs!

  Business Response

  Date: 12/14/2024

  Thank you for bringing this to our attention.

  We reached out to the dealership and were advised by their Service Director, Mr. **** *******, that he recently met with Mr. ****** in-person to discuss all of his concerns and Mr. ****** has agreed to bring his Unit back to the dealership, at a time that is convenient for him, for the issues to be readdressed.

  Lazydays appreciates Mr. ******* business, and we hope to continue serving him moving forward.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22627268
  
  I am rejecting this response because at this point it has just been conversations between myself and the dealership. They just asked me to bring the unit back in. We did not discuss anything else.  It does not seem proper to accept the resolution until the work has been satisfactorily completed.  Hopefully the 3rd time is the charm. I will be taking the unit in on the 20th. I anticipate an answer to this resolution shortly thereafter. 
  
  Sincerely,
  
  *** ******

  Business Response

  Date: 12/19/2024

  Thank you for letting us know that the customer is communicating with the *** **** ******* as Mr. ******* is the person with the most knowledge of this issue ,and the person best equipped to resolve any issues Mr. ****** may have.  

  We appreciate Mr. ******* business and look forward to serving him in the future. 

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22627268
  
  I currently have my ** scheduled to be taken into LAzydays service center on 1/2/25. I will be able to give a response after I receive the ** back. 
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, 2021, I, ******* **** purchased and financed a 2017 Prime Time Sanibel 3801 Fifth Wheel vehicle identification number ***************** from Lazydays RV of Tampa, for $72,934.00. Lazydays delayed the delivery date by 8 weeks due to detailing and mother board issues. The Fifth Wheel was delivered in a filthy condition. The mother board showed the black tanks (septic system) were 80% full of solid human waste. This caused the shower and the clothes washer drains to overflow with human wastewater. Lazydays Delivery Advisor ***** ********** sent service techs twice who failed to resolve the issue but charged *** **** $525.00 in service fees. The service contract states *** **** is responsible for the first $100.00 with all remaining costs are to be paid by Lazydays, who owe *** **** $325.00. I repeatedly called, left numerous voicemails and texted *** **********, who stopped responding and failed to resolve anything. I cleared the septic tanks at a cost of $500.00. There are holes in the roof causing water to saturate and damage the inner roof. Two exterior slide-out awnings are missing. No owners manual was ever provided. The air conditioning units never cooled the Fifth Wheel. Lazydays failure to fix anything, caused me to replace one a/c unit for a cost of $1,825.29 plus $300.00 installation labor. Lazydays agreed to reimburse $2,125.29 but never paid. The other unit also needs to be replaced for an additional $2,125.29. The ceiling fans also had to be replaced at a cost of $600.00. The furnace units did not work and had to be replaced at a cost of $1,800.00 plus $700.00 installation labor. The stove burners do not work to heat anything. Repair cost was $450.00. All of these issues were reported and covered under the 30-*********** Warranty but Lazydays failed to honor their warranty and provide proper customer service. I have pictures, receipts and copies of texts as proof.I am asking for an award of $10,000.00 in damages.

  Business Response

  Date: 11/23/2024

  Thank you for bringing these issues to our attention. We reached out to the management of our ******* dealership who informed us that *** **** purchased his used 2017 Unit in 2021.  According to the deal, *** **** opted not to purchase an extended warranty that might have covered these issues and concerns.The delivery was delayed because the Unit needed parts that were not available and had to be built in.  His Advisor ***** ********** has not worked at Lazydays in over 2 years, however, according to our internal records *** **** was in discussions about all these issues with our delivery manager, *** ****** in May of 2022, when he was informed that since the Unit was sold as a used Unit the slide toppers would not be considered. *** **** advised *** ***** that he had already resolved the issues with the manuals, but *** ***** said that he could provide one if he would let him know the make/model/serial number. *** **** responded that he would have his wife reach back out. To date, neither *** or Mrs. **** have contacted the dealership since, and it has now been almost 3 years. Therefore, the dealership cannot participate, nor can they do anything about the concerns listed due to *** ***** inability to return within their 30-day limited warranty period, or at all.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22566093
  
  I am rejecting this response because:

  I'm enforcing the 30 *********** Warranty in which texts and voice communications were sent within 30 days of delivery and received by Lazydays service department.  The attempted repairs did not fix the problems into working conditions as stated in the warranty..  Lazydays service department and management made several promises via text and telephone to fix everything but never lived up to their warranty.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 12/09/2024

  Thank you for reaching out again. We sent the rejection to the dealership for their acknowledgment, however, due to the significant amount of time that has passed we are unable to accommodate the request. There is nothing that our department can do to enforce any payment from the dealership, and those involved are no longer with the company. For the dealership to honor any warranty, or redo any repairs, the Unit would have to have been brought back within the 30 day window, it has now been almost 3 years. If Mr. **** feels otherwise, he is welcome to reach out to the dealership and discuss this directly with them.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a extended warranty and paid $4200.00 for it. Took vehicle to repair shop and was told I have no coverage. ***************** says the policy was cancelled as soon as it was take out. No response from Lazydays after 2 days of calling. The Lazydays where I purchased it was closed a couple weeks after I purchased the vehicle.

  Business Response

  Date: 10/27/2024

  Thank you for making us aware of the issue you had regarding the extended service plan you purchased for your 2015 Newmar Mountain Aire. We reached out to the General Manager over all of our dealerships for more information regarding this. He advised that your USA Travelcare Warranty was active on July 31st.  After purchasing a warranty, there is a waiting period, so if you went for repairs before July 31st, it may have shown not active, but it is fully active at the moment.  Additionally, you are correct in that our Texas dealership has closed. However, you may use your warranty at any dealership that accepts the warranty and services Newmar/ Winnebago Units, it is not limited to a Lazydays dealership. Please contact the administrator of the warranty for another location near you.

  We thank you for being a Lazydays customer and hope to continue serving you at one of our other dealerships nationwide.

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******