Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel. Keeps showing up in billing on my monthly **** bill. Just want it cancelled!

  Business Response

  Date: 07/30/2025

  Hello *** *******,
  
  This message is in reference to BBB Case #: 23669154.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is R913R-RFRF7.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $16.89 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a single background check . Just one on myself. I only wanted the single 1.00 fee. My bank was then charged. A ***** hold was put on my account. I talked to my bank and they advised to get a new debit card. The transaction already went through They have no way of cancelling on their website. I called multiple times just to be on hold. I finally spoke to someone today they canceled the account, but are still charging me. I was also told by the person I talked to. "Having a cancel button on their website was experimental" The email receipt only said .99 cents. There was no receipt or indication that they were charging or holding *****. This company has some really shady things going on since all the complaints are the same.

  Business Response

  Date: 07/30/2025

  Hello ****** *****,
  
  This response is in reference to BBB Case #: 23663224.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. Please allow us to provide further clarification.

  Our service begins with a $1.00 trial period, which allows for unlimited report searches. We do not offer single-search or single-report purchases. If the trial is not cancelled, users are automatically enrolled in the monthly membership.
  
  Please note that the transaction you witnessed began as a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time, and was billed after the trial.
  
  After reviewing your account, it appears it has already been cancelled as of 7/28/2025 by our phone representative. We apologize for the difficulties you had in attempting to cancel your account. However, please rest assured that no further billing will occur. 

  If you are still seeing attempted billing or recent charges, please send us a screenshot of the charge so we may further investigate.
  
  Your cancellation confirmation number is X5W9R-R4WW7.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. This transaction is showing on your account as "failed", meaning it was not processed. 

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October 23, 2024, we have been, unbeknownst to us, paying for a subscription at 6.99 plus ***** per month. We signed for a 99 cents search and had no idea about any other fee commitments. We paid approximately $370 dollars for a misleading offer.

  Business Response

  Date: 07/30/2025

  Hello ********* **********, 
  
  This response is in reference to BBB Case #: 23658722. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Name used to create the account:
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at ************************

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company disguised themselves under another company called Truth Finder. I paid $.99 for one search and they ended up charging me over $35. I want a refund because regardless of what name you put in to search the the results would give you a completely different name and results. It didnt matter what name you said you still got the same results. I am asking for a refund.

  Business Response

  Date: 07/29/2025

  Hello ***** ********,
  
  This response is in reference to BBB Case #: 23652624.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  To clarify, we are not affiliated with Truth Finder. We were able to locate an account on our site, **********************, and we will be happy to assist you with this account. If you have a different account with Truth Finder, we advise you to contact them for further assistance.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/25/2025 by our phone support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is R20J7-77RLQ.

  We apologize you were unable to find the information you were looking for. Please note that our reports are compiled from publicly available resources, so we are unable to control or edit the information which appears on a given report. We also offer opt-out requests, which means people may contact us to remove their information from our database. In those cases, no results would be found on a search.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charge and under deliver. When I canceled the plan, membership, account, etc. they kept billing me its way more than the advertised amount and then continuous even after canceling and not using any of the services.

  Business Response

  Date: 07/29/2025

  Hello ***** ********,
  
  This message is in reference to BBB Case #: 23645909.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears your Unlimited Reports subscription was cancelled as of 5/21/2025. However, your add-on subscription for PDF downloads was still active, which is why you were billed at a monthly rate of $6.99 for the months of June and July.

  We see that you have contacted our email support team to cancel the add-on subscription as of 7/24/2025. Your cancellation confirmation number is 2J951-1SR6R. Please rest assured that no further billing will occur.

  We have gone ahead and issued a refund of the two charges for $6.99 that were billed after your Unlimited Reports cancellation. We have also refunded your last charge of the Unlimited Reports subscription, making the refunded total $49.11. Please allow 3-5 business days for the funds to reflect in your account.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a .99 cent background check from information.com. I was not told I was also signing up for a recurring monthly payment. I did not notice until I was already charged.

  Business Response

  Date: 07/24/2025

  Hello ******* ********,
  
  This message is in reference to BBB Case #: 23637325.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  After reviewing your account, it appears it has already been cancelled as of 7/22/2025. Your cancellation confirmation number is S1X8Q-Q4RW9.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a .99 cent search. Then was charged another 6.99. Then today 7-22-25 charged another *****. In less than 4 days Information.com has charge over $40. That is poor practice on company practices. The results were inaccurate. I did not authorize to be enrolled in the full package at ***** simply the one time .99. All disclosures and charges should be transparent. The website also doesnt give you the option to cancel the subscription in the settings. Highly disappoints. Email on file is *********************** and I used my ****** to pay for the original purchase of $0.99 attatch to a card that ends in 5429. I have emailed the contact email located on the website to cancel my membership and hopefully just delete the account. I'd like to see the $***** back too. Can't locate any of the charges on the website either in Billing history. Not very transparent if you want to keep clients.

  Business Response

  Date: 07/25/2025

  Hello ********* ****,
  
  This message is in reference to BBB Case #: 23635425.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. We also place a pre-authorization hold on your account during the trial period, which is voided if the account is canceled before the trial ends. Since your account was not canceled during the trial period, the $35.13 pre-auth hold was processed as a charge at the end of the trial period.

  Please also note that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  
  After reviewing your account, it appears it has already been cancelled as of 7/24/2025 by our email support team. Your cancellation confirmation number is 5S37K-KJ3RW. You have also already been refunded in the amount of $35.13 upon cancellation. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We apologize you experienced difficulty in cancelling your account. However, please rest assured that no further billing will occur.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ****** account has been charged the following:$ .99 July 11 6.22 July 11 ***** July 17 I have no clue who this is and am asking ****** for a refund.

  Business Response

  Date: 07/23/2025

  Hello ***** *******,
  
  This response is in reference to BBB Case #: 23632045.
  
  We have received and reviewed your BBB complaint. We understand you have noticed charges that were unauthorized by you. We apologize for the inconvenience this may have caused.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period.
  
  After reviewing your account, it appears it has already been cancelled as of 7/22/2025 due to a ****** dispute. Your cancellation confirmation number is 083AJ-JAJL1. You have already been refunded through ****** for the $35.13 charge. We advise you to proceed with the ****** dispute process at this time for any additional refunds.

  Once again, we apologize for any inconvenience this has caused you. Rest assured the account is cancelled and no further billing will occur.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Information.com and have made multiple attempts to cancel my subscription. I followed all instructions listed on their website and emailed support at *********************** requesting cancellation. I received only an automated response stating that they are experiencing high volume and asking me to call their support line.I called and/or emailed again, but the subscription was still not canceled, and there is no visible cancel option in the account dashboard. This seems to be a pattern, as other users have reported similar difficulty.I am requesting immediate cancellation of my subscription and confirmation in writing that no further charges will be made to my account. If I am charged again, I will initiate a chargeback through my financial ******************* practices appear to intentionally delay or obstruct subscription cancellation, which I believe may be deceptive or predatory.

  Business Response

  Date: 07/23/2025

  Hello ******* ****,
  
  This response is in reference to BBB Case #: 23624559.
  
  We have received and reviewed your BBB complaint. We understand you had a difficult experience canceling your account, and we apologize for the inconvenience this may have caused. Please allow us to provide further clarification.

  After reviewing your account, it appears it has already been cancelled as of 7/22/2025 by our email support team. We apologize for the delayed response. However, please note your initial email request was sent on Saturday, 7/19/2025. Our customer support hours are Monday - Friday, 8am - 5pm EST. In order to cancel online, we advise you to look under the Billing section of the account to select a specific subscription to cancel. Once again, we apologize you were unable to locate this option on your account.

  Please be advised, a pre-authorization hold was placed on your account upon signing up. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 52AFA-AW3F5.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 35 dollars without my permission I did not agree to that not did it say I would be charged that before the five day trail

  Business Response

  Date: 07/17/2025

  Hello ******* ********,
  
  This response is in reference to BBB Case #: 23606369.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 7/16/2025 by our email support team. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 7/20/2025.
  
  Your cancellation confirmation number is K8SX1-19361.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support