Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i AGREED TO PAY 99 CENTS FOR A REPORT WAS CHARGED ***** FOR ANNNUAL SUBSCRITIOLN THAT I DID NOT PURCHASE I WANT IT REFUNDED AND SUBSCRIPTION CANCELLED

  Business Response

  Date: 03/25/2025

  Hello ******* **********,
  
  This message is in reference to BBB Case #: 23103021.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is L5048-8SKXQ.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. After review of your account, it appears you signed up for our 5-day trial on 3/17/2025. Since you did not cancel before the end of the trial, you were billed for the $29.99 monthly subscription.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a charge of ***** as of today on 3/21/25 an have been emailing them about this charge but they want my to call them to cancel? It seems they have you put in your information for .99 then keep you stuck in the payment loop its impossible to cancel and I dont want another ***** charge on my account again next month. It shouldnt be this hard to cancel your subscription!!

  Business Response

  Date: 03/25/2025

  Hello ****** ***** Face,
  
  This message is in reference to BBB Case #: 23098758.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After reviewing your account, it appears it has already been cancelled as of 3/24/2025 by our email support team. Your cancellation confirmation number is R2Q3J-J0JRJ.

  Please note that your account was showing a "failed" status, meaning our system was attempting to collect funds from your account, but failed at doing so. I see that our system was successful at charging your account on 3/21/2025 after several failed attempts. However, rest assured no further billing will occur.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  

  We apologize you were having trouble contacting our Customer Support. Please note that when our email volume is high, we often recommend our customers to call our phone support line to expedite their concerns.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of my transaction was 3/20/25 I was told that it was $.99 for the first five days and didn't tell me how much it would be after that but I was charged $29.99 I can't even find the website so I could cancel this stupid subscription.Seeing all the complaints against this company and seeing all the complaints just like mine how are they still in business.I want my $29.99 refunded back to me and my subscription cancelled if they take the money out of my account again I will contact the United States Attorney General.I'm sorry but this is straight up stealing and this company needs to be held accountable.

  Business Response

  Date: 03/21/2025

  Hello ******* *********,
  
  This response is in reference to BBB Case #: 23091270.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 3/20/2025 by our customer support phone representative. 
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account. Your cancellation confirmation number is K7RL8-880J0.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used the website Information.com to search criminal records and public data the site had a premium service to access the data, the website showed a $0.99 trial to try the service, when signed up I received a charge for both the $0.99 aswell as a completely un mentioned charge for $29.99 that was in no way made aware to me, in an attempt to cancel the service there is zero options on the site to cancel the service and instead only a customer service email and number, both of which have made no response to any made emails, I have requested a refund and cancelation from the customer service email and attempted to call, however there has been no response.

  Business Response

  Date: 03/21/2025

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 23090376.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $29.99 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled and reconfirmed cancelled by our email support team as of 3/20/2025. We can confirm we received your email requests on 3/19/2025. Please note that our customer service hours are from 8am - 5pm EST, Monday - Friday.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $29.99 is voided. Please allow 3-5 business days for the hold to waive from your account.

  Your cancellation confirmation number is RW3W3-35120.

  Please note that while searching for your account, we noticed another account created under your name with a ****** payment method. We advise you to please verify if you have also been charged through ******, as there may have been a duplicate account created. If you have not incurred any charges through ******, you can disregard this concern. 
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was beginning taxes in Nov 2024, I discovered fraudulent charge for ***** monthly. I called/ she said shed refund/ didnt get it. Today, March 17, they attempted another charge and my bank called to close my card. I called them 3 times and they masterfully said the system is doing this. Anyone can use my email/ Ive not used these services.

  Business Response

  Date: 03/18/2025

  Hello ***** *****,
  
  This message is in reference to BBB Case #: 23076243.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it was cancelled on 11/08/2024 by our phone representative. Your cancellation confirmation number is 8J6SW-W4W97.

  However, we noticed you contacted us again to initiate a fraud claim on 3/17/2025, which was denied by our support team. As a courtesy, you were refunded in the amount of $59.98 at this time. We can also confirm we received your email with additional details regarding your concerns. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have approved your refund request and have processed the full refund. The total amount of $427.84 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is 9SSJJ-J0XXS. We have also attached a screenshot of the transactions listed on your account that have been refunded. Please note that there are no charges listed after your date of cancellation. We understand your bank has notified you of a recent charge. If this charge is shown in your bank account, please send us a screenshot of the charge in your bank statement and we will further investigate for you.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being charged by this company at random times for two differant amounts. First 6.99 and then *****. I didnt sign up for anything with this company and I didnt approve this transaction. Im assuming my information was stolen from ************** where I was paying ***** annually but I cancelled in November ********************************************* January. I cannot find a place where I can even cancel an account I never created!

  Business Response

  Date: 03/18/2025

  Hello ****** ******,
  
  This message is in reference to BBB Case #: 23071725.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After reviewing this account, it appears it was created on 1/25/2025 and charged $0.99 for our 5-day trial. Since the account was not cancelled, it was billed for the monthly subscription of $29.99 beginning on 1/30/2025. In order to cancel an account, customers may contact us directly via phone or by emailing customer support. 

  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for a $6.99 monthly add-on subscription. This charge is separate from the trial period. Upon reviewing your account, we observed a self-selected acceptance of our PDF offer.

  It seems that you may have blocked charges with your bank, resulting in a few failed transactions in the month of February. However, we see the scheduled transactions were processed again beginning in March. Our system automatically attempts to bill again if it encounters any failed transactions.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 9AW31-1W062. Rest assured that no further billing will occur.

  We are pleased to inform you that we have processed the refund to your account. The amount of $73.96 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  For your reference, the confirmation number for this refund is SQ806-6SSQ1.

  If you believe this account was made fraudulently, we recommend following up with your bank regarding your card information to ensure it is secure.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Information.com let me ask one question for 6.99 + 1.00=7.99 So I get my one question and I opt out. the next thing I get is a charge for ***** plus 6.99 and 1.00=*****. I got one question before I opt out and I get a charge on my debit card within 24 hours for *****. Can I file a complaint and get reimbursed? ******* ****** ************

  Business Response

  Date: 03/14/2025

  Hello ******* ******,
  
  This message is in reference to BBB Case #: 23064125.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. To further clarify, we do not require any form of payment to submit an opt out request or contact our customer service representatives.

  After reviewing your account, it appears it has already been cancelled as of 3/12/2025. Your cancellation confirmation number is 64WQ5-510X6.

  It seems you signed up for our $1.00 trial period on 2/24/2025. Since you did not cancel before the end of your trial, you were billed for the monthly subscription of $29.99. Please note that we have attempted to refund this charge for you, but our system will not allow it due to a dispute placed with your bank. We advise you to follow up with your bank for assistance in refunding this charge.

  When completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We are pleased to inform you that we have approved your refund request and have processed the refund.

  The amount of $6.99 and the $1.00 trial fee have been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

  Customer Answer

  Date: 03/22/2025

   
  Complaint: 23064125
  
  I am rejecting this response because:
  Information.com keeps changing me every month and I keep submitting messages to ask why they do not cancel the subscription as I asked them to. So they have charged me again and again. At this point I want them to cancel it and I believe they should cancel and refund at least one additional charge, and stop continuing to charge me. I canceled the account. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/25/2025

  Hello ******* ******, 
  
  This response is in reference to BBB Case #: 23064125. 
  
  We understand you have rejected our previous response to your complaint. We are sorry to learn you are unsatisfied with our attempt to resolve your concerns.

  As stated in the previous response, please rest assured your account has been cancelled as of 3/14/2025. We have also already issued refund credits for the $1.00 trial fee and the $6.99 PDF add-on. We explained previously that the $29.99 transaction will not process as a refund in our system. We have provided an attached screenshot of the error message, which indicates you will need to follow up with your bank for assistance with the $29.99 refund. We apologize for the inconvenience.

  Please note that there are currently no charges listed on your account after cancellation. If you are continuing to see transactions from Information.com, please provide a screenshot of these charges and we will further investigate this for you. We recommend sending the screenshots to our email support team to expedite the process.

  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged a fee on my credit credit card for several months. I have contacted the company to stop the charges. They claim they will stop charging my card and have yet to stop.

  Business Response

  Date: 03/13/2025

  Hello **** *********,
  
  This message is in reference to BBB Case #: 23060395.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  After reviewing your account, it appears it has already been cancelled as of 2/20/2025 by our phone representative. Your cancellation confirmation number is SFR05-5X6SR. Please note that we do not have any record of phone or email correspondence with you prior to this date.
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $119.96 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compromised debit **********. Unknown charges appeared twice, card deactivated.

  Business Response

  Date: 03/11/2025

  Hello ****** ******,
  
  This message is in reference to BBB Case #: 23043302.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is RL5JR-R8SA5.
  
  We understand you have seen charges from our company that were not authorized by you. We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $36.98 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a one time search and was charged 1$. Information.com then charged me for a subscription of $29.99 to their service, I do not want a subscription and did NOT authorize this. I filed a dispute with my credit card company but feel that this company needs more than a slap on the wrist for this. It is evident they are getting a LOT of complaints about this scam. I am unable to locate the account that was used and cannot seem to have anyone cancel it.

  Business Response

  Date: 03/07/2025

  Hi ********,
  
  We apologize for the inconvience. After signing up for one of our trial offers, our terms and conditions advise that if you do not cancel before the end of your trial, you agree to be enrolled in our monthly subscription. The subscription automatically renews each month until your account is canceled.
  
  Rest assured, your account has been canceled and you will no longer be billed. Your cancellation confirmation number is X176R-RJ8S0
  
  Additionally, we understand you would like to request a refund. I have processed your request and issued a refund to your original form of payment in the amount of $29.99. Your refund confirmation number is L30QL-LFSRX.
  
  Should you need further assistance, do not hesitate to reach out to us at *********************** or call us at **************