We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Search Engine Marketing.

Complaints

Customer Complaints Summary

  • 172 total complaints in the last 3 years.
  • 139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was doing a search it stated if I wanted to see the report it would be $0.99. I provided my card information and I was charged $1 then I was charged $6.99 for membership and then I was charged $35.31 and they don't even show What description that is for it just says $0 when you look into my account. I did not receive the information that was needed for the original search and I demand a refund because I was scammed.

    Business Response

    Date: 04/24/2025

    Hello ******* ******,

    This response is in reference to BBB Case #: 23238537.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    While the initial search for the report is free, we do require a trial period or monthly membership to access the full details available on our reports.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.

    Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.

    Your cancellation confirmation number is WK4F4-4FKF6.

    Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer. The $35.13 pre-authorization has been voided.

    For your reference, the confirmation number for this refund is R0915-5RRS3.

    We apologize you did not receive the information you were looking for on our site. Please note that we gather information from publicly available sources. Information.com cannot control or edit the information that appears on reports.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, April *******: I went online to information.com site. I wanted to locate a family members address. I was told by information.com the purchase for the information was 99 cents. Instead of being charged 99 cents information.com was attempting to charge my card $35.13. My credit card company text and email me. And the charge was declined.

    Business Response

    Date: 04/16/2025

    Hello ****** ****,

    This response is in reference to BBB Case #: 23205204.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time. If the account is cancelled before the end of the trial period, the pre-authorization hold will waive.

    However, since you declined the $35.13 transaction, it appears an account was not created in our system. We were unable to locate an account based on the name, email, and screenshot you provided.

    If you have seen any processed charges from Information.com, please provide the following information so we can assure the account is cancelled:

    Email Address used to create the account: 
    First and Last Four Digits of the card:
    Member ID:
    Screenshot and date of the processed charge:

    We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel this subscription online and there is no way to do so except for email and they still haven't cancelled. I don't even want the money just cancel my subscription. This website is a scam.

    Business Response

    Date: 04/14/2025

    Hello ******** ******,

    This response is in reference to BBB Case #: 23189756.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    After reviewing your account, it appears it has already been cancelled as of 4/11/2025 by our email support team after receiving your cancellation request on 4/10/2025. 

    Please note that there is not a charge of $6.99 showing on your account at this time. The $35.13 transaction listed on your account is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.

    At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Additionally, your access to unlimited searches and reports will be available until 4/15/2025. You will still incur a charge for the $1.00 trial period.

    Your cancellation confirmation number is F9L20-0Q1SA.

    If you have seen a transaction in the amount of $6.99 on your bank statement, please provide a screenshot of this charge so we may further investigate.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

    Customer Answer

    Date: 04/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized a $1 payment for a 7 day trial. I was billed $35.13 Immediately! Plus some weird $6.99 fee was also billed! NO MENTION OF THE **** ON THE SITE. SITE STATED That I had 7 days to cancel. Most importantly, The I formation was not useful and WAS NOTHING I didnt know. I want all my money back and my account canceled. There is no way to do that on the website. I am very disappointed. Refund my money and cancel my account!

    Business Response

    Date: 04/09/2025

    Hello **** ***,

    This response is in reference to BBB Case #: 23172186.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13. was placed on your account at that time. You can find more about our trial period and pre-authorization hold on our site under Terms and Conditions, located under the following link: *****************************************************;

    Rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account. Your cancellation confirmation number is 41KLA-A41JS.

    Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We apologize you were not satisfied with the information available in our reports. Please keep in mind, our reports are curated from a collection of public resources, and we cannot control what information is available.

    We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards, 
    Information.com Customer Support

  • Initial Complaint

    Date:04/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looked at website and got charged, did not purchase anything from website!

    Business Response

    Date: 04/08/2025

    Hello ***** ******,

    This message is in reference to BBB Case #: 23165136.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the $29.99 monthly subscription period begins and will bill each month going forward. We also offer optional add-ons, including the $3.99 Unlimited PDF downloads.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is JXLRQ-QW96L.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $33.98 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The display of my personal information impacts me significantly by compromising my privacy and increasing the risk of identity theft, fraud, or harassment. I am concerned about how information.com they obtained my phone numbers and other personal details, as it is unclear what sources were used to compile this record. This lack of transparency and consent, combined with potential data vulnerabilities, creates both immediate and long-term risks to my security and peace of mind.I request that information.com immediately remove. I contact ****** but it said need owner websites www.information.com to remove my phone number **********. Please remove phone number search not link to www.information.con

    Business Response

    Date: 04/02/2025

    Hello ****** ****, 

    This response is in reference to BBB Case #: 23142345. 

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    Please be advised that Information.com accumulates our information from public listings and makes it accessible in an easy-to-read report for our users. We do not have the availability to edit, remove, or add information to our reports as it is automatically put together from public databases.

    Please note that we have searched our database for your phone number and can confirm there are no results found. We have provided a screenshot of these results for your peace of mind.

    For further clarification, the screenshots you included in your message is showing ****** results for addresses with multiple records included. Due to the number of records that are not specifically related to you on this page, we are unable to remove the link from the ****** search results.

    If you have seen your specific profile still visible on our site, please provide the following information so we may ensure the correct report is removed:

    First and Last Name (including middle initial, if applicable)
    City and State
    Age

    Upon receipt of this information, we will take prompt action to fulfill your opt-out request.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one time .99 charged to get one of my ex sister in laws email addresses and now information.com is charging me ***** on 3/30 and says another one will be charged on 4/1!!! Why?!? I didnt subscribe for anything else and when I go to their website there is no option to delete my account or unsubscribe from whatever it thinks Im subscribed to! Additionally when you read terms and conditions on the site and go to how to cancel or change subscription it takes you back to the main page and there is no button anywhere!I want the fee reversed and my account with them terminated and deleted. This is the worst set up I have ever encountered.

    Business Response

    Date: 04/02/2025

    Hello ******** *******,

    This message is in reference to BBB Case #: 23136021.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    After reviewing your account, it appears it has already been cancelled as of 3/31/2025 due to a ****** dispute, and reconfirmed by our email support team on 4/01/2025. Your cancellation confirmation number is 5RQX0-0981Q. You were also already issued a refund in the amount of $29.99 due to the ****** dispute. Your refund confirmation number is 5RQX0-0981Q.

    We understand you were experiencing difficulty cancelling your account on our website. We sincerely apologize for this error, as it seems you encountered a glitch on the account. We do offer our customer support team via phone or email to assist with cancellation requests.

    Please also note that we do not see any upcoming charges listed on your account at this time. If you are seeing a scheduled charge, please send us a screenshot of the charge and we will further investigate this for you.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not had any contact with this company , have not enlisted their services , dont know how they got my charge card number but charged ***** without authorization from me , no authorized users on my card I want a refund and no further contact from them I am sure there is type of fraud involved on their part .

    Business Response

    Date: 04/01/2025

    Hello **** R *****,

    This message is in reference to BBB Case #: 23132102.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

    Upon review of your account, it appears it was created on 8/22/2024 with a $0.99 trial. Since the trial was not cancelled, you were automatically enrolled in our monthly subscription for $29.99.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is 3WKL3-3626L.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $29.99 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    For your reference, the confirmation number for this refund is 46XL8-83KK3.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning, I would like all information about me found on ******************************************************************************************************** removed from the website as it poses a security risk due to my employment. I tried using the opt-out option but was unsuccessful.

    Business Response

    Date: 03/25/2025

    Hello **** ** ******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We apologize you had trouble using our online opt-out form to submit your removal request. We understand this concern is of utmost importance to you.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team at ************** or via email at **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ** ******

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/10/2025 I paid $1.00 to Information.com for a trial period. They immediately charged an additional $6.99, which I did not authorize, nor did I sign up for any recurring charges or subscription. Recently, while going thru my bank statement, I realized I was charged $29.99 on 2/18/2025, then another $6.99 on 3/10/2025 and most recently, another $29.99 on 3/17/2025. I would like a refund of all charges to my debit card, with the exception of the initial charge of $1.00.I feel this website uses deceptive practices, intended to rope a person into an unwanted subscription & additional, repetitive charges. They do not seem to be up front with all their ********************* I had no idea I was entering into a subscription. Thank you for any help you can provide me.

    Business Response

    Date: 03/25/2025

    Hello ****** ****,

    This message is in reference to BBB Case #: 23103807.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

    Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. Our billing terms are outlined in our terms and conditions, which are agreed to upon checkout.

    Per your request, your account has been canceled as of today. Your cancellation confirmation number is Q0W3F-FQ7JX.

    Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for an additional $6.99 monthly subscription. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

    We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $73.96 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

    Regards,
    Information.com Customer Support

    Customer Answer

    Date: 03/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

Information.com LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.