Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 99 cent trial that was supposed to be canceled within so many days and I wouldn't be charged however I was immediately charged at the $35.13 that is the I guess monthly subscription charge I didn't even get the opportunity to cancel said trial and nor was I ever charged ************************************************ the 3513 and I've been trying to get the money back from them and I cannot get a hold of anyone there and they're not responding

  Business Response

  Date: 08/13/2025

  Hello ****** ******, 
  
  This response is in reference to BBB Case #: 23726878. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After selecting the trial period and seeing if it would work for myself, it didn't. I used it a couple times in the trial, but canceled it since I didn't see myself continue using it. I haven't logged in or even been to the site since I thought it had been canceled, and it told me "subscription canceled". Didn't think any more past that until I saw a charge to my card on the 4th of this month for $35.13 for the last 3 months on the 4th. I would like to see the amount returned to me because the site made it seem that I had unsubscribed from the list.

  Business Response

  Date: 08/13/2025

  Hello **** *****,

  This message is in reference to BBB Case #: 23719543.

  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After reviewing your account, we can confirm you signed up for the trial on 5/30/2025. Please note that in order to cancel an account, users must contact our support team directly via phone or email. We do not have any record of previous correspondence with you. We apologize for any misunderstanding.

  When completing your report search, we also extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period and unlimited reports membership. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.

  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 0R6K3-35437.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $105.39 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.

  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for information.com. I just realized that theyve been charging my ****** account for ***** since November 24. Which at the initial time I was charged $.99 for a single report that I did in fact, authorize. But unknowingly they also signed me up for a monthly subscription. For ***** every month that I have never authorized. This is literally the kind of scum of the Earth scam that needs to be put to an end. And should be in no way shape and form able to run a business like this.

  Business Response

  Date: 08/13/2025

  Hello ****** ********, 
  
  This response is in reference to BBB Case #: 23716735. 
  
  We have received and thoroughly reviewed your complaint, and we sincerely apologize for any inconvenience this may have caused.

  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  Please be advised, we have searched our database with the name and email address you provided, but we were unable to locate an account. Please respond with all of the information below so that we can more quickly assist you:
  
  Email Address used to create the account: 
  First and Last Four Digits of the card:
  Member ID:
  Screenshot and date of the charge:
  
  We recommend that you provide this information via our support email address to expedite this process of locating your account and resolving your concerns. 
  
  We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 st charge was 727/2025 for $1 and the 2nd charge was for 6.99 7/27/2025 and the 2rd was on 8/1/2025 for *****.

  Business Response

  Date: 08/07/2025

  Hello ***** *****,
  
  This response is in reference to BBB Case #: 23700727.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  Since your account was not canceled before the end of the trial, the hold was processed as a charge on 8/01/2025.
  
  Please rest assured that your account is now cancelled. We have attempted to issue a refund for the $35.13 subscription charge, but our system is showing an error due to a block or dispute with your card issuer. We advise you to follow up with your financial institution regarding a refund at this time.
  
  Your cancellation confirmation number is WRJ9J-J51Q7.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the $1.00 trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have ensured you have been refunded in the amount of $7.99 for these charges. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started 12/29/2024 with a trail for $0.99, the next charge same day was for $6.99, I did not sign up for this service, I'm sorry I did not check for a while again, not thinking I have a problem. From then on they have charged me $29.99 and $6.99 every month till I canceled them beginning of July and they refunded July 6th $6.99 and $.99, then on July 8th $6.99 Then promptly started to charge my account July 11th, for $35.13, August 1, $6.99 and then August 3, $29.99...Who are these people but a bunch of crooks it took forever to get this cancelled, they are not easy to find and they just keep on charging not honering my cancellation.

  Business Response

  Date: 08/07/2025

  Hello **** ******,
  
  This message is in reference to BBB Case #: 23693828.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.

  After further investigation, it seems you had created another account on 7/06/2025. This account was the one refunded per your email request on 7/08/2025. However, we have ensured that your account created on 12/29/2024 has been canceled as of today. Your cancellation confirmation number is KF9S6-61LL6.

  We have also ensured that you were refunded for the months of July and August on both accounts. The amount of $109.09 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  Rest assured both of your accounts have been canceled, meaning no further billing will occur. If you have any questions or concerns regarding your accounts, feel free to contact us for further clarification.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to do a background check on someone and it said it was going to charge .99 . I checked my account and was charged $35 plus along with an additional $1. There is not cancel button for the subscription that was automatically put onto my accoutn.

  Business Response

  Date: 08/07/2025

  Hello ******* *******,
  
  This response is in reference to BBB Case #: 23690011.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time.
  
  After reviewing your account, it appears it has already been cancelled as of 8/06/2025 by our email support team. In order to cancel, users must contact us directly by phone or email support.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 67QQ7-7173R.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. We have attempted to issue a refund for this charge, but our system is showing a block or a dispute with your card issuer. We advise you to follow up with your financial institution at this time for a refund.

  We are pleased to inform you that the amount of $1.00 has been credited back to your original payment method. Please keep in mind that the $35.13 transaction is voided, so it will not appear as a refund. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

  Customer Answer

  Date: 08/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on information.com to download a *** of my background check. I was told that it was only a $0.99 charge to retrieve the *** download. After I put in my card information, and pressed submit, I saw the following three charges on my transaction list: 1. $1.00 2. $6.99 3. $35.13 When I went back to my email for account specifics, the billing details as mentioned are as followed: Youve signed up for our promotional package which gives you 5 days of unlimited access for $0.99! If you love our service, simply do nothing after your trial period ends, your membership will automatically renew every 30 days at the discounted rate of $35.13. You can cancel your subscription, hassle-free, by calling our US-based customer service center at **************, available Mon-Fri 8am-5pm EST.The promotional trial period has NOT ended for *** purchased my background check report on 8/2/25 (today). I have emailed the company three times at *********************** to cancel my account and to refund me the charges, and the only response that I have received was Thank you for contacting Information.com. We have received your message and will gladly assist you.We are currently experiencing higher than normal volume. If you need immediate assistance, please give us a call at ************** for further assistance.I have also reported the charges as a scam through my bank. Please help me cancel my account and to refund the above charges.

  Business Response

  Date: 08/07/2025

  Hello ***** ******,
  
  This response is in reference to BBB Case #: 23690958.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused.
  
  Please note that the transaction you witnessed is a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the $1.00 trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time. When completing your report search, we also extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer.
  

  After reviewing your account, it appears it has already been cancelled as of 8/06/2025 by our email support team. We apologize for any delay in response, as we are experiencing a high volume of emails.
  
  Please rest assured that your account is now cancelled. At the time of cancellation, the pre-authorization hold of $35.13 is voided. Please allow 3-5 business days for the hold to waive from your account.
  
  Your cancellation confirmation number is 3S010-0XJFK.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $7.99 has been credited back to your original payment method. Please keep in mind that the $35.13 transaction is voided, so it will not appear as a refund. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unknowingly charged $35.15 without my consent after purchasing a $0.99 background check. I was not informed that I would be charged again for a membership and there is no way to cancel so I find this to be a scam and borderline fraudulent.

  Business Response

  Date: 07/31/2025

  Hello ******* *****,
  
  This message is in reference to BBB Case #: 23676363.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward. It appears that since your trial was not canceled, you were enrolled in the monthly subscription starting on 7/30/2025.

  In order to cancel an account, users may reach us directly by phone or email support for assistance in cancellation.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is 6QJSF-FAQ2Q.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.

  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel. Keeps showing up in billing on my monthly **** bill. Just want it cancelled!

  Business Response

  Date: 07/30/2025

  Hello *** *******,
  
  This message is in reference to BBB Case #: 23669154.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 
  
  Please keep in mind that our service begins with a trial period, of which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will bill each month going forward.
  
  Per your request, your account has been canceled as of today. Your cancellation confirmation number is R913R-RFRF7.

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $16.89 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at ************** or email **************************************.
  
  Regards,
  Information.com Customer Support

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a single background check . Just one on myself. I only wanted the single 1.00 fee. My bank was then charged. A ***** hold was put on my account. I talked to my bank and they advised to get a new debit card. The transaction already went through They have no way of cancelling on their website. I called multiple times just to be on hold. I finally spoke to someone today they canceled the account, but are still charging me. I was also told by the person I talked to. "Having a cancel button on their website was experimental" The email receipt only said .99 cents. There was no receipt or indication that they were charging or holding *****. This company has some really shady things going on since all the complaints are the same.

  Business Response

  Date: 07/30/2025

  Hello ****** *****,
  
  This response is in reference to BBB Case #: 23663224.
  
  We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. Please allow us to provide further clarification.

  Our service begins with a $1.00 trial period, which allows for unlimited report searches. We do not offer single-search or single-report purchases. If the trial is not cancelled, users are automatically enrolled in the monthly membership.
  
  Please note that the transaction you witnessed began as a pre-authorization hold. By proceeding through the checkout process, you consented to terms indicating automatic enrollment in our monthly membership if not canceled before the trial period expires. As a result, a pre-authorization hold of $35.13 was placed on your account at that time, and was billed after the trial.
  
  After reviewing your account, it appears it has already been cancelled as of 7/28/2025 by our phone representative. We apologize for the difficulties you had in attempting to cancel your account. However, please rest assured that no further billing will occur. 

  If you are still seeing attempted billing or recent charges, please send us a screenshot of the charge so we may further investigate.
  
  Your cancellation confirmation number is X5W9R-R4WW7.
  
  Please keep in mind that when completing your report search, we extend a promotion offering unlimited PDF downloads for $6.99. This charge is separate from the trial period. Upon reviewing your account, we observed your self-selected acceptance of our PDF offer. This transaction is showing on your account as "failed", meaning it was not processed. 

  We are pleased to inform you that we have approved your refund request and have processed the refund. The amount of $35.13 has been credited back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, as processing times may vary depending on your bank or card issuer.
  
  We consider this matter resolved. Should you have any further inquiries, please do not hesitate to contact our Customer Support team at ************** or via email at **************************************.
  
  Regards, 
  Information.com Customer Support