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Business Profile

Search Engine Marketing

Information.com LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 182 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that I would only be charged $0.99. I was charged $7.48. I do not care if I get that back. What I care about is the fact that they won't let me cancel my subscription and I don't want to be charged again.

    Business Response

    Date: 12/15/2023

    Hello ***********************,

    This message is in reference to BBB Case #: ********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    I see you emailed us on Tuesday, December 12 in regards to canceling. After requesting additional information in order to locate the account we were successful in canceling your account as of Thursday, December 14 at 9:17 am.

    We did respond back confirming the cancelation as follows-

    Your account has been canceled and you will no longer be billed. Your cancellation confirmation number is ************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team

    Regards

    Customer Answer

    Date: 12/16/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've never heard of or used this business or service and I've got 3 different transactions on 11/15/23 for .99, 11/15/23 for **** and 11/20/23 for *****. Again, I've never used or needed this service at all in my life! Now, I'm having to get a new card again just so nothing else comes off my account. I want my money back! Asap! Every *****!

    Business Response

    Date: 12/11/2023

    Hello, 

    This response is in reference to BBB Case #: 20949929.

    We have received and reviewed your complaint. We apologize for the inconvenience this may have caused.

    We understand that you would like to file a claim due to fraudulent activity. We have located an account and noticed it was made on 11/15/23. Your account has been canceled as of 12/5/23. 

    We have issued you a credit of the $1.00, $6.99 and $29.99 transactions. It may take up to 3-5 business days for this credit to appear on your account. 

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team at *********************** or **************.

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early today (11/7/23) signed up for this web site. It said it was .99 cents for a 5 day trial. So I did it. I cancelled within the hour and they actually took $30.98 out of my account. Have been trying all day to get a hold of someone with no luck

    Business Response

    Date: 11/22/2023

    Hello, 

    This message is in regards to complaint # ********

    We apologize for any inconvenience caused. We'd like to clarify that when you signed up and later canceled your account, the $30.98 transaction was a pre-authorization hold, not an actual charge. According to our billing terms, this hold remains pending during the trial period, and if you cancel before the trial ends, there should be no charges.
    As your account was canceled on 11/7/23, the pending transaction was also canceled, and your account should have been successfully waived. We appreciate your understanding in this matter.

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This internet web site lied about the amount charged. There is supposed to be a **** charge for 7 days. After 7 days you are charged $30.00. Well that's not what happened. They charged me $30.00 in less then 10 minutes also there is no way to cancel this site. They don't answer the phone. All I want is my money back.

    Business Response

    Date: 10/11/2023

    Hello ***************************,

    This message is in reference to BBB Case #: ********.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    Upon reviewing your account, we noticed it has been canceled by our customer support team on 10/11/23. Your cancellation confirmation number is ************

    Our service begins with a trial period, during which you have full access to our comprehensive database and unlimited searches. After the trial, if not canceled, the monthly subscription period begins and will be billed each month going forward.

    From my understanding, you would like to request a refund. Your request has been processed and I have issued a refund to your credit card in the amount of $29.99. It may take up to 3-5 business days for this credit to appear on your account. 

    Your refund confirmation number is ************

    We will deem this complaint as resolved and if you have any further questions, do not hesitate to contact our Customer Support team.

    Regards,
    Customer Support

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription to *************** for a few months until some time around 9/13/23, when spontaneously got a cancellation email and much to my chagrin a got a message that my account was BANNED!!! I have been trying to find out the reason for the ban, through email communication with: ******************************************* As of today 10/08/2023 I have no clear answer on why my account was banned.

    Business Response

    Date: 10/11/2023

    Hello *********************,

    This response is in reference to BBB Case #: ********.

    I acknowledge your worries regarding the suspension of your account. Our automated system detects and suspends users based on certain behaviors it deems suspicious out of an abundance of caution and when it assumes that the user has broken our Terms of Service.

    Please be assured that when an account is suspended, we promptly close it and provide a refund without any additional consequences or steps taken. If you feel like your account has been wrongly suspended, please let us know and we'll look into it at our earliest convenience.

    I am hopeful this explanation provides the clarity needed.

    If you have any further questions, please do not hesitate to contact our customer support team. 

  • Initial Complaint

    Date:09/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    INFORMATION.com billed my debit card $ ***** on 9/25/2023 for an account I signed up for with a 5 day free trial of 99 cents. The amount I authorized and was at the check out cost was 99 cents. I received an immediate transaction notification with my debit card of $ *****. I will be reporting this bait and switch billing to the ******** ************************* today. I also did NOT receive an email for confirmation of payment. There is no feature under the account section to CANCEL. I have called an automated customer service number at ************** over ten times and have been disconnected every time after 1 minute. I cant reach a live person.

    Business Response

    Date: 09/26/2023

    Hello *********************,

    This message is in reference to BBB Case #: 20654675.

    We have received and reviewed your BBB complaint. We apologize for the inconvenience this may have caused. 

    After our review, I noticed that your account has already been canceled and refunded in the amount of $0.99 on 09/26/23. Your cancellation confirmation number is ALJ8X-XF3LK.

    Unfortunately, a dispute has been initiated with your financial institution, which prevents us from issuing any further refunds on our side. We recommend reaching out to your bank, the institution where the dispute was initially lodged.

    Regards,
    Customer Support

    Customer Answer

    Date: 09/26/2023

     
    Complaint: 20654675

    I am rejecting this response because:

    I appreciate the refund. However, this transaction with the company is still a bait and switch type of purchase. It is very misleading when purchasing the ********************************************************************************* simple terms, not just displaying 99 cents for the purchase amount. This is not a good business practice as customer service could not be reached. I'm sure this business knows this and makes money based off of the misleading charge of 99 cents. A disclaimer under the *************************************** fact are paying for a full month when purchasing the for 99 cents.


    Sincerely,

    *********************

Information.com LLC is NOT a BBB Accredited Business.

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