Complaints

This profile includes complaints for Predire Paris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Predire Paris

  5111 W Knox St Tampa, FL 33634-8029

• 

  Predire Paris

  182 Christiana Mall Newark, DE 19702-3202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised one facial a month a year worth of beauty products and I was given a red light machine. The red light machine did not work when I drove over an hour for my second facial the store was not open. I called several times. I never got any more facials. I never got any more skin care products.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 7, 2025 I was approached by a saleswoman named ****** at an outdoor mall kiosk at ******* Premium Outlets. After 2.5 hrs of high pressure sales tactics by her and her associate ****** I made a purchase.The items were two (2) red ************* hand wands that came with a plethora of "free" cosmetic creams AND a lifetime warranty on the devices. I was in town on business so I was offered free shipping back to my home address. When I asked ****** for the paperwork for the warranty she told me to go to the website to register the invoice numbers on my receipt for the warranty to be applied. I left the store with 2 receipts for the items that were left in the store for shipping. That evening I went to the website to register the devices. The confirmation email made no mention of the warranty or its details. I went back to the website and discovered that the devices come with a limited warranty and that an lifetime warranty is an additional $99. On top of that, the lifetime warranty and all other policies only apply to devices purchased through the website. On Feb 8, around 10 am I sent a text to both ****** and ****** requesting clarification ****** *************), Jaylen *************)At 11 am ****** returned my message with a call. We spoke for 10 min. ****** confirmed my interpretation of the wholesaler policies but assured me that I was covered by the retailer. ****** stated that the $99 lifetime warranty fee was covered by the retailer and that she forgot to provide me with the receipt with a $0 charge for the warranty. I requested again that the receipt and written warranty be sent to my email or consider my purchase canceled. ****** assured me that she was sending it at that moment. As of 3 pm Feb 9 I have not received by text or email from ****** or ****** a copy of a receipt showing that a warranty was established for my purchase, a written copy of said warranty nor the tracking information for the shipment of the items.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Cosmo/ full body LEDskin care device by spacetouch , it came with skin care options three of which I received two were due to be shipped with the body skin care device the purchase was 11/26 /2024 . The total cost of $ 9, ****** . I called the store located in freehold mall spoke with the manager *** I told him I did not want the purchase , he told me dont come in its very busy its Black Friday . I went in any way to return the products given me and request a refund I was told he could not refund me , because I purchased it thru **** another store associate . After ********** spoke in another language on the phone *** told him I could not receive a refund , I asked to speak to **** on the phone . After speaking to **** he told me the main office is closed due to the holiday it will reopen 12/2 I requested ***** phone number . 12/2 I put a stop on my credit card payment .i called **** and asked to please cancel the shipment and about my return he said he was working on it . After multiple calls to **** asking him the status he told me he wont be able to help me . I have sent two emails to the company requesting a refund and stop the shipment of items . I have received o response . It is 12/13 and have still not received the shipment i am requesting help to be able to receive a full refund. Thank you for your prompt reply

  Business Response

  Date: 01/10/2025

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved.
  
  
  After careful review of your complaint, it seems there is a misunderstanding regarding our role as a wholesaler and the extent of our responsibility for retailer actions. As a wholesale supplier, our primary focus is on providing quality products and services to retailers. However, we understand the importance of addressing any issues that arise in the supply chain.
  It's essential to clarify that retailers, as independent entities, have their own business practices, policies, and customer service standards. While we do our best to support our retail partners and provide guidance, we are not directly responsible for their day-to-day operations, customer interactions, or business decisions.
  
  We understand that this process may seem indirect, but it is the standard practice in the wholesale and retail industry. It allows retailers to maintain control over their customer relationships and ensures that they can provide tailored assistance to their customers.
  
  We sincerely appreciate your understanding in this matter.  Thank you for bringing this matter to our attention.
  Sincerely,
  
  Predire Paris

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured to purchase a forever young under eye serum. Lady did product demonstration, told me this great price she was giving me & said she would email me instructions which she never did. I spent $268.13 on what she said was 1 year of weekly doses of serum.Then she sent me w/ another lady who kept trying to sell me devices that were > $5k-10k!! She demonstrated the Glamour Neck device&literally took my card out of my hands told me I was getting a $5,000 device for $429&RAN MY CARD! I was shocked&dont do well with confrontation so I kind of froze. I was visiting friends in ** on vacation w/ my family from **. We got home 12/2/24 & 12/3 I went to do my weekly eye treatment & charge my new glamour neck device. The eye serum box contained an EMPTY PLASTIC SYRINGE! When you s**** off the cap theres a place to put the serum tube but nothing in there. She literally sold me an EMPTY PLASTIC SYRINGE&TOLD ME I WAS GETTING A YEARS WORTH OF UNDER EYE SERUM. Not only that-but the box that was supposed to have the Glamour Neck device was EMPTY! Like the device she used on me for demonstration came out of the box she sold me &she never put the device back. So I literally am out $700& all I have to show for it is 2 empty boxes& an empty plastic syringe.This place is a complete scam&absolutely disgusting to do this to hard working people at any time let alone right before the holidays. My husband is going to lose it when he hears this. I need some help& guidance on what to do here. Oh! I almost forgot-the eye treatment was sold to me at their hallway kiosk but the card machine was down so she brought me into their nail salon to use their card reader so my receipt for the empty eye syringe & the empty neck device box are on a royal reflections sp receipt¬ sold to me under their actual company name. (****** put the box into my bag upside-down and I put the bag straight into my suitcase which is why I didnt notice that it was empty.) Scammers: ****** **********

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** purchased several products and devices from the company stores in *******. However, my recent transaction at the ****************************** turned out to be a scam. ***** sold me foundation and a ************ product claiming they both had organic ingredients. I paid $219.00 for the products. I discovered that she was untruthful in mentioning they had organic ingredients. I attempted to contact her via text messages, which were ignored. After several days, I attempted to get a refund at the ************ and all of a sudden she didnt understand a word of English I was speaking. I went to the storefront and was told to return to the kiosk and ask for the manager *****. He also acted like he didnt understand English. After 1.5 hours of using ****** Translate, he indicated he could refund me the following Monday. I left the products at the kiosk with Gabby signing a note that indicated I was to get a full refund on 8/4/2024. I had to contact ***** via text for my refund, who then mentioned he could only provide one through Cash App. I mentioned I dont use Cash App and expected the full refund on my credit cardthe way the transaction occurred. I never received the refund even though the products were returned. This kiosk is operating unethically.Again, the representatives at Predire Paris Accepted and received the products returned in their original condition in which they were purchased under. Gabby signed the note I left with the product return requesting the full refund. The **** indicated that I would receive a full refund. This did not happen, as they kept the products and did not communicate further to me. I did not receive the refund that was promised. I have attempted to resolve the matter with this company, to no avail and my attempts have been ignored. This company is operating in an unethical manner.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales Rep ******* at a kiosk in ************************ persuaded me into a skin care demonstration. I tried to refuse contact but he kept insisting. I let him know i was not buying anything and he still insisted on giving me a demonstration. The demonstration was impressive and I asked him how much the product cost. He showed me a website that showed the peeling gel cost of ******, he then went on to sell it to me for ****** he also added a few free products to make me feel I was getting a deal. He went on to show me other products he was also going to give me a deal for wo I spent a total of ******. Once I got home I was excited to try the product, I washed my face and used the product as instructed and it did not work. I gave it another try the next day and it still did not work. I was very upset to have been defrauded for that amount of money. I went back to get a refund a week or so later and the woman at the counter refused to give me my money back. She said the salesman must have given me the wrong product by mistake and exchanged the product. I told her I have no faith in their products, that I did not want any of it and she still refused. I believe they are deliberately defrauding their customers since the employee that initially sold me the product went as far as showing me the website, that looks fake(I searched it up after the product did not work). The woman at the counter exchanged it for a different brand product. I have 2 videos of the interaction trying to return the fake products.

  Business Response

  Date: 11/01/2024

   

  Good afternoon! 

  We appreciate the opportunity to address your concerns and thank you for bringing them to our attention through the Better Business Bureau (BBB).
  
  We take customer feedback seriously and strive to ensure a positive experience for all parties involved. 
  
  Thank you for reaching out. Each retail store operates independently and has its own policies for sales, refunds, and customer service. A store's decision not to issue a refund doesn't necessarily indicate that the product is faulty or inauthentic; it may simply reflect a no-refund policy. Its always a good idea for customers to familiarize themselves with each store's return policies before making a purchase to avoid any unexpected issues.
  
  While the store did not issue a refund, they have agreed to make an exchange, which may be an option available within their policy. We recommend checking the details of their exchange policy, usually found on your receipt or posted in-store, to ensure a smooth process. Please let us know if theres anything else we can assist you with!

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22466743
  
  I am rejecting this response because:

  The employee knowingly performed a demonstration with a different product than the one he actually sold me. The sale was based on a pretentious lie. This was a predatory and scam sale with no integrity. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/23/24 *******. Tried to return product and services never used nor opened but gave me run around 20 hours after the sale. Tried 3 more times and finally caught the manager in the office on the day that they informed me that she will not be there. She still would not issue a refund. I called by ******************* to dispute the charges. I found out later that they sold me a product that they didn't use on my initial visit

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They preasure my wife who is handicap into getting atleast ************************************************** her skin will get worse. She actually has very nice skin. Taking advantage if a handicap person who has seizures. Went even as far as picking and dropping ( with added cost) . Keeps calling her in and having her keep giving cash.

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th 2024, I was accosted by one of their sales people, who dragged me in to their store and pressured me into paying $218.50 worth of skincare products, and then once my purchase was complete, I was pressured (again!) into paying $115 for a multi-purpose ceramic brush that fails to accomplish its purpose. I regretted the purchase only once I arrived home, but was not informed of their no-refund policy until I consulted their website (powered by *******, which is somewhat eyebrow raising for a supposed luxury company). Additionally, a different company called Royale seems to sell an identical ceramic brush. This, in combination with the lack of any concrete third-party information about the company, their products, or their founder (****** ******), makes their business seem like a scam. I would like my products refunded, and would be happy to return them (along with their packaging) to the location I purchased them from. I would also advise them to check the spelling and grammar on their website.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lied to me to sell me 2 devices totaling about $8000. They repeatedly told me it gives permanent results for skin rejuvenation getting rid of lines and wrinkles. The machine gives that effect when they demo it in the store but the effects go away after few minutes once you leave the store and go home with your purchase. They offer no refund only exchange but what can they possibly exchange $8000 purchase for? Also their skin care products caused me allergic reactions and almost burned my skin so I cant even get products worth on my money and they refused to give me a refund. I tried to dispute the charges with my bank and told them everything that happened but they denied my dispute. This company is a scam and no protection for consumers had been offered to me so far. I want my money back and they can have their devices and products back.