Solar Energy Equipment Dealers
Solar Solutions, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the company install a solar pool heating system and a new pool pump. The pool pump stopped working less than 6 months after installation. I tried reaching out to the company to get someone to come take a look at the issue. I've called multiple times and left messages and no one has returned my call. Every time I call it goes to the voicemail. I just need someone from the company to reach out to me.Business response
03/16/2023
This response was taken verbally by BBB:
We have been out multiple times for an issue with the pump not priming, the last being on March 2nd. The issue has nothing to do with the solar installation, but rather the plumbing. We advised the customer to contact his pool company.
Initial Complaint
04/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company installed solar for my pool in 2020. I have been trying to get someone to come check the system out since it does not appear to be functioning. I have left messages, sent emails and tried to reach them this morning with out success and cannot leave a message since the mailbox is full and the phone hangs up on you. This has been going on for over a month.Business response
04/22/2022
Business Response /* (1000, 7, 2022/04/15) */ This response was taken verbally by BBB: We had some phone issues a couple of weeks ago which have been resolved. We were able to speak to the customer and service is scheduled for today. Consumer Response /* (2000, 9, 2022/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company contacted me after being contacted by the BBB and scheduled an appointment. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.