Complaints

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Son applied for an apartment in November of 2023. Was told he didnt qualify based on financial requirements. 8 months later they are sending him move in information as well as amount he needs to pay for first month. After contacting them they are telling us that he was approved in May. We were told no in December so we moved on. They are now saying its my sons responsibility to find someone to sub let the apartment. I think this is bad business. You dont tell someone no and then months later say yes. We are no longer interested as we were told no and he didnt qualify. I am Beyond frustrated at this point.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I lived at this apartment complex for two years with three roommates, and had an awful experience. The front office staff started off as kind and somewhat helpful, but new workers came in who were rude and unhelpful. The ** in my unit was often broken, we had roaches constantly, and the complex itself was often very dirty. My primary complaint is that after I moved out July 31 2023, the business charged me with 376 dollars for damages. Some of these charges were fair, such as broken blinds in my room, but the main fee comes from the 250 dollar charge for turning in keys late. Keys were due at 12pm July 31, and I turned them in at 12:25. The reason for turning them in late is that one of my roommates had moved out early, giving my other roommates and I no notice, and left food and other items behind. The office did not give us notice about her leaving early. One of my roommates and I were left to clear out everything she had left, and as a result we were out of the unit a half hour late, because of this setback we had no control over. I was able to submit a dispute form, but the business rejected the claim, stating that since there had been communication before about the late fee, there was no way to waive the fee. I am obviously upset with this charge since it's so high, especially because the people moving into the unit were not moving in until the day after. I had a terrible experience at this apartment and do not want to pay such a high fee.

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was a resident at one of their student housing apartments in *******, **, ******************. There was a constant issue with this apartment complex. There were amenities that were broken for the majority of the time in my 12-month lease. The pool was always very dirty and the hot tub was so poorly kept up that my friends and I received rashes from the water. I had an issue with a roommate that had a rodent in the apartment which was against their lease and essentially nothing was done and I had to continue living with it. In the last month of my stay, we had no hot water. Our water heater broke several times and emergency maintenance calls had to be made since they are closed on the weekends. Maintenance requests that were not logged by the individual who performed them. The apartment then sent me a bill of charges that were not justified. Trash removal from a roommate who already broke the rules and common wear and tear in an apartment. I went back and forth with the office and they essentially said I was lying about the hot water and had nothing to say about the things they promised in the lease and did not match not once in the entire year I lived there. I left my areas the exact same way I found them and I need that charge removed immediately.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩