Reviews

This company was referred to me by a colleague and I wish he would’ve kept his recommendation to himself. I have also received similar horrible service as others. Not knowing the history of the company personally, I can concur MOST everything I read in other complaints. I too was not advised of the cost, I was not advised of my return completion and if I APPROVE them to move forward with the service. I did not know the return was completed until I received a deposit in my acct weeks later. I recently received a check for a prior year taxes and they stole an additional $300 from the check per their own invoice. I am also furious that my child was reported already filed and they NEVER advised me. They just resubmitted my taxes to the IRS with changes instead of allowing me the opportunity to figure out WHY my child is claimed by anyone other than me. The son of the owner, President/Director Mosi C****** also doing business as Compu-Billing Professional Tax Filing Service is callous, condescending and arrogant. He lied about the fees charged per the invoice HE provided and even how he mailed the check. Very Unprofessional. I believe this is the “I got the hook up” type of business and I did not ask nor want the hook up I inquired about tax service. This is truly a first for me, this never happened to me, when a service provider does NOT advise of the service and fees BEFORE performing the service, and then steal $300 in my opinion retaliation of my feedback of the services I received. I will be moving forward with legal action.

On 8-28-2023 **************** reached out to the office by email to assist with covid relief credits that she may qualify for tax years 2021 2022. On September 5th  ****************** followed up with **************** to further explain the qualifications of how she may qualify for the credits in question however further explained the credits will only be applicable for tax years 2020 2021 but, the office could still assist **************** by filing an amendment for tax year 2020 to include the credits and still file tax returns for tax year 2021 2022. Within the conversation ****************** also explained to **************** the process of preparing the returns and what information is needed from **************** to complete all years in questions. ****************** also explained to **************** the process of calculating the invoice and gave **************** an estimated amount of how much it would cost her to prepare the tax returns for all three years.  After the conversion with ****************** **************** proceeded to forward the office all the necessary information needed to complete all three years of tax returns which was received by the office then later prepared and completed within the normal time frame then sent to *** starting from tax year 2022 2020.  After **************** received her first refund as a direct deposit from tax year 2022 on October 2nd, 2023, the office later forward **************** copies of the tax returns from tax year 2020 2021 on October 25th the office also informed **************** refund amounts before and after the service fees for all three years. 

On 11-17-2023 ****************** had another discussion with **************** to apologize for any issues she was having with the service but also had to further explain why she is being charged a service fee to prepare her tax returns.  *************** stated, I normally dont pay anyone to do my taxes and only came to Tamptax because the person I normally go to isnt available anymore and usually get my taxes done for free. ****************** informed **************** Tamptax is an accounting firm that offers tax filing as a service. Furthermore, ****************** forward *************** copies of the invoice that confirmed the total service fee for each year 2020 - 2022.

TampTax does not engage in nor condone any act of misconduct with our clients tax returns or refunds and reject any claim that any person representing the company Tamptax/Compu-Billing of any disloyal act that will compromise the integrity and lasting relationships with our clients.  ****************** explain to **************** on 11-28-2023 that due to her 2021 tax return being rejected from the *** for her son was already claimed as a dependent on another accepted tax return that changes had to be made to the 2021 tax return in order for the tax return to be accepted with the *** which also involved her invoice to change from $995 to $1,295.00 however a $300 credit was due back to **************** because she was already quoted the original filing off $995.00. The credit was later applied to **************** 2020 invoice due to the refund from tax year 2020 amendment was released to **************** as a live check directly from the ***.  We also want to take the opportunity to acknowledge since legal again was mentioned in the complaint that **************** has since then cashed both tax refund checks from tax years 2020 2021.  

**************** was referred to Tamptax by a current customer of the company for tax filing services needs and every staff member at Tamptax/Compu-Billing as since then strived to offer **************** the best service from the very start that will make an impact on **************** future and current financial goals, however, it just seems that **************** was just not a good fit as a client with the company. The entire staff at Tamptax/Compu-Billing wishes **************** the very best and future financial endeavors.